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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7370 results found

  1. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    ![error1.png](error1.png)
    ![error2.png](error2.png)

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be…

    12 votes

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  2. command N for new doesn't work

    Illustrator 25.4.1

    copy an item from a document
    hit "command N" to make a new document
    hit "return"
    new document dialog goes away, but a new document is not made

    1 vote

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  3. Older name is used in Share for Review

    When sending for review, I have shared it with my alternate email, and it keeps pulling up my former name- this was changed on my account setting in google admin, as well as my contacts list. How can I find out where it is finding and autopoulating my old name?

    1 vote

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  4. Shift + F puts screen in presentation mode.

    WIth version 28.2 Shift + F puts the screen in presentation mode even though there is no hotkey setting for it, it was blank in the keyboard shortcut menu.

    I added a hotkey command that i would never use to so it doesn't keep going into it when I accidentally hit those keys since ctrl + F i use a lot. and Shift + F still puts it in presentation mode. I have never had this issue before until today...

    2 votes

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  5. 縦書きで縦横中を指定するとクラッシュする

    Illustratorのバージョンは、27.9.1です

    1 vote

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  6. Dimensions get expanded when moved, with or without related objects

    I can somewhat understand dimension object get expanded when they are moved away from the measured object... although this should not happen.

    But why the dimension objects get expanded when they are moved WITH the measured object? What, Ai can’t distinguish moving form other transformation? What if need to move my artwork to just insert something else — what, this makes all of my dimensions instantly dead?

    Don’t expand dimensions until a user has an clear intention to do it!

    6 votes

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    0 comments  ·  Tools  ·  Admin →
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  7. Dimension tool prefers to snap to or edit an existing dimension instead of starting or completing a new one

    Take a look at the GIF.
    I need to measure the width of one square, and then measure the overall width of both squares.

    I create the first dimension with no problem.
    However, when I try to create the second one, Ai plays dumb.

    When I click the leftmost point, the tool thinks that I am to EDIT the existing dimension (although I am clicking and not click-and-dragging, and I am clicking an endpoint of it, and not in the middle!)

    Well... I can lock the first dimension (which would require me to abort, select the first one, lock, and…

    8 votes

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    0 comments  ·  Tools  ·  Admin →
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  8. Artifacts and unable to render Mask

    Good day.

    I'm having troubles rendering an Opacity Mask. I attach the screenshots of the differences. When I change to CPU Preview, the file renders normally but when I change to GPU preview it shows as the image attached. The problem also affects some blending modes like Color Burn which do not render correctly neither in GPU or CPU Preview.

    My system is as follows:

    -Asus B550M-A
    -Ryzen 5 5600x
    -32gb Corsair Vengeance DD4 3600MHz RAM
    -Sapphire AMD RX 6700XT 16GB

    Illustrator Version 28.2 (64 bits)

    1 vote

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  9. Variable Fonts with a Width axis don’t work in Illustrator unless the "space" glyph changes width

    Operating system:
    macOS Sonoma 14.1.1 (23B81)

    The version of Adobe Illustrator (desktop):
    Adobe Illustrator 2024 (28.2)

    The steps you were taking when you experienced the issues:
    I created a variable font with a width axis. The font works well in environments like web browsers, but the variable axis slider has no effect in Illustrator. This also affects variable fonts with a Width axis and other axes – none of the shaping changes of any axes are rendered in Illustrator.

    After some debugging and experimentation, I finally learned that the "space" glyph must change in its character width, and only then…

    3 votes

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  10. 1 vote

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    2 comments  ·  Launch  ·  Admin →
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  11. Reduce History Panel Minimum Width

    Please reduce the history panel minimum width.
    Currently it's wider than (almost?) all of the history step names.

    Ideally this panel width could reduce to just show the icons of each history step.

    Common actions like Move and Clear would benefit from icons better representing the changes made.

    All the different type adjustments would also benefit from displaying their corresponding icons from their respective panels (font size, letter spacing, line height, paragraph alignment etc.)

    Thanks for delivering the History Panel!

    3 votes

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  12. Turning off hinting does nothing.

    I have a font with poor hinting where the alignment of several letters isn't working properly. When I select 'none' from the drop-down menu for hinting in the character panel, nothing changes. In previous versions of Illustrator, this is used to treat the letters as standard vectors.

    1 vote

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  13. Color profiles are silently discarded for the placed screenshot thumbnails on Mac

    Can we fix the strange discarding of the color profile when dragging a screenshot thumbnail into an open Illustrator document (Mas OS — Command+shift+4, or Command+shift+3, or Command+shift+5). The thumbnail appears in the corner of the screen prior to the screenshot being saved to the Desktop.

    Using File>Place, or copying/pasting from any other program, or even dragging and dropping a screenshot from the desktop or other folder all cue a warning if there is a profile mismatch. And to my experience, placing in any of those ways does not change the document profile, regardless of what I choose when the…

    1 vote

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  14. Replacing or updating an image often results in crashes

    Mac mini
    Apple M2 Pro
    32 GB

    Replacing or updating an image often results in crashes.
    Before crashing, it loses the preview and can't be restored until closing and reopening the file. But even so, the crash is coming.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  15. AI HAVE THE WORST QUOTE TOOL OF THE WORLD

    You have to follow Rhino quote tool. There's a lot of mistakes in AI quote tool.
    - I don't want to see "mm" after my quote.
    I MUST have a snap on every elements of my drawing for quote my dimensions
    I MUST have the possibility to snap different quotes to a single point
    I MUST have the possibility to have orthogonal quote from oblique points
    PLESE DO IT QUICKLY!!!! WITH THE LATEST VERSION OF AI CAD TOOLS NO LONGER WORK...I LOST 1500 EUROS OF SOFTWARE BECAUSE OF THIS CHANGE

    2 votes

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    7 comments  ·  Tools  ·  Admin →
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  16. Blurry Image

    It's probably a bug, when I move around the sheet it often happens that the object becomes blurry like the attached image, I work with a latest generation Mac Pro, but this problem occurs on all the PCs I have, what could it be? Thank you

    1 vote

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  17. Problem with gradient mesh created in InDesign

    Why is it that when I open a PDF created in InDesign with a gradient mesh, in Illustrator, the mesh becomes a solid fill?

    Thank you

    1 vote

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    1 comment  ·  Gradients  ·  Admin →
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  18. パス及びアンカーポイントをダイレクト選択ツールで移動する際の精度が落ちています

    Adobe Illustrator
    いつのバージョンからかパス及びアンカーポイントをダイレクト選択ツールで移動する際の精度が落ちています。
    ピンポイントで移動したい場所へ移せず、少しずれてしまいます。

    動作環境
    ・illustrator(28.2)
    ・Windows 11

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  19. Links not included in Package - Illustrator 2024 Bug

    When I package a file, the option to package images into a links folder is checked, yet it's not packaging them. This is happening on my home and work computer.

    2 votes

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  20. Global Edit not working correctly

    I use Global Edit to count objects. It often says "Global Edit is currently not supported for more than 1000 highlighted objects." I know that there are a lot less than 1000 objects that I am trying to highlight.

    Desktop 2021, OS Monterey 12.2.1

    1 vote

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    8 comments  ·  Other...  ·  Admin →
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