7234 results found

1. Can not "Save As" in Adobe Illustrator

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the first time I have experienced this. I can not figure out if this is a app problem or a system problem because this problem never happened until I upgraded to Sonoma. Any advise is welcomed.

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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2. Dragging Pallets from monitors with different magnifications causes problems

   I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

   The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but not the contents.

   I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

   The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but… more

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3. Plugin menu items in Select menu appear above saved selections without a divider

   Plugins can add their own menu commands in different menus.
   Specifically in Select menu, they get treated weirdly.

   Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
   Save Selection...
   Edit Selection...
   Update Selection ← this is a new command added recently
   <end of menu>

   When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
   Save Selection...
   Edit Selection...
   Update Selection
   ————————————————
   My Amazing Selection
   <end of menu>

   Again, descent.
   But with plugins onboard it looks like the attached image.
   All plugin items are placed under the separator, above the saved presets (and if no selections are saved, there is no separator even).

   Not OK, and it always bugged me.

   The order I think makes more sense is this:
   Save Selection...
   Edit Selection...
   Update Selection
   ————————————————
   My Amazing Selection
   ————————————————
   Plugin items
   <end of menu>

   It makes the saved selections closer to their corresponding commands, and separates them from plugin items. Surely, when no selections are saved, the separator still should be there, to separate plugin ones from native commands.

   The developer told me they add the menu commands to the kSelectMenuExternalGroup, 'as prescribed by Adobe'.
   Within that menu group (not alphabetized), the menu items are added in whatever order the plugins are loaded. The developer has no control over where Illustrator chooses to add its saved selections and possibly its separator.

   Please address this.

   Plugins can add their own menu commands in different menus.
   Specifically in Select menu, they get treated weirdly.

   Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
   Save Selection...
   Edit Selection...
   Update Selection ← this is a new command added recently
   <end of menu>

   When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
   Save Selection...
   Edit Selection...
   Update Selection
   ————————————————
   My Amazing Selection
   <end of menu>

   Again, descent.
   But with plugins onboard it looks like the attached image.
   All plugin items are placed under the… more

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4. Registration point and boundaries of a certain symbol jump when a document is opened

   1. Open the attached document (and review the steps from the GIF)
   2. Notice the second symbol's boundaries are giant (although the registration point is displayed within the artboard), and the Symbols panel seemingly shows nothing in its thumb
   3. Double click the second symbol to edit it
   4. The symbol opens and jumps into the middle of its giant boundaries, and the registration point moves as well
   5. Exit the mode
   6. The symbol is now displayed in its intended place, has normal boundaries, has the registration point in the same place, has a normal thumb...
   7. ...but if you make other changes in a doc, save and reopen it — you’d get the the same exact problem as before.

   The appearance of the document is broken, and exporting it give wrong results. This is a very dangerous problem and leads to errors and money loss.

   1. Open the attached document (and review the steps from the GIF)
   2. Notice the second symbol's boundaries are giant (although the registration point is displayed within the artboard), and the Symbols panel seemingly shows nothing in its thumb
   3. Double click the second symbol to edit it
   4. The symbol opens and jumps into the middle of its giant boundaries, and the registration point moves as well
   5. Exit the mode
   6. The symbol is now displayed in its intended place, has normal boundaries, has the registration point in the same place, has a normal thumb...
   7. ...but if you make other changes in a doc,… more

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   0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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5. Hidden clipping mask still contributes to exported image

   I had a design with two clippings mask applied to it, for layout and previewing purposes.
   When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

   But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It tool a live brush and deleted some parts of it even!

   Take a look at the file attached.
   1. Open it
   2. Study the layer structure, notice a hidden clipping mask. Note the design now is clipped to the artboard’s boundaries — this is what I expect to get on export
   3. Export the document to a TIFF, with any settings
   4. Review the image, notice missing elements

   Workarounds are known to me. Again, I have my reasons to have this completely legal layer structure, to have one mask hidden, and to have the other one kept (this test document is a distilled version of a larger one I had with many more artboards).

   Please address this.

   I had a design with two clippings mask applied to it, for layout and previewing purposes.
   When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

   But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It tool a live brush and deleted some parts of it even!

   Take a look at the file attached.
   1. Open it
   2. Study the layer structure, notice a hidden clipping mask. Note the design… more

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   0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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6. Moving placed bitmap image while screen sharing extremely slow and kicks me out of my screen sharing session.
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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Tool window won't update content when clicking on a different tab

   This bugs seems to come on after a while of everything working normally.

   I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

   For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

   See video.

   This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

   I am currently using Illustrator 2024 version 28.0 on a 2023 Macbook Pro 14" running OS Sonoma 14.0.

   Quitting and relaunching Illustrator seems to fix it.

   This bugs seems to come on after a while of everything working normally.

   I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

   For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

   See video.

   This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

   I… more

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8. Freezing when copying object

   Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.

   Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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9. IgnoreWhite option no longer works in javascript bug

   Illustrator v 28.0 - Image Trace option check box for Ignore White has been replaced with Ignore Color and an eyedropper option. While I think this is a good addition for manual use, it appears to have somewhat broken the ability to use image trace properly in javascript as the change has made the original "tracingOptions.ignoreWhite = true" no longer work. I suspect there is now an additional option/variable responsible for the color to be ignored's selection but it doesnt appear to be refferenced in any of the current documentation. I've tried adding the method for Abutting (also undocumented) as to enable ignore white option. I've also tried to blindly implement an option for ignorColor to establish a color. but still can no longer use any script that depends on white being ignored from an image trace. This is a fairly sizable setback for my workflow which worked fine before the update. Any feedback on this issue (particularly if someone in the know can provide the options that now need to be set in a script for image trace to ignore white) would be greatly appreciated.

   Illustrator v 28.0 - Image Trace option check box for Ignore White has been replaced with Ignore Color and an eyedropper option. While I think this is a good addition for manual use, it appears to have somewhat broken the ability to use image trace properly in javascript as the change has made the original "tracingOptions.ignoreWhite = true" no longer work. I suspect there is now an additional option/variable responsible for the color to be ignored's selection but it doesnt appear to be refferenced in any of the current documentation. I've tried adding the method for Abutting (also undocumented) as… more

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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10. Enormément de latence

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes, voire plus, entre chaque clic et l'exécution de l'action correspondante... En résumé, l'application est inutilisable.

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,… more

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Pfadwerkzeug

    Das Pfadwerkzeug funktioniert bei mir nicht,es kann nicht angeklickt werden da es grau ist, es funktioniert nur das Pfadwerkzeug Vertikal jedoch benötige ich das "normale" Pfadwerkzeug. Arbeite am Laptop.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. 中文显示问题

    开启界面的“快速创建新文件”几个字，以及新建文档界面几个选项的中文显示高低不一，没有排列整齐，甚至出现了多种字体。

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13. 線と塗りに色をつけたオブジェクトを作成すると、 線と塗りの境界にギザギザがついてしまう。
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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled

    By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!

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    41 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Apple has seemingly fixed the problem with their MacOS version. Please update to check if this get it resolved for you.

    Comment back if it still happens for you with MacOS 14.1.1 update installed.

15. Erratic Page numbering in 'Show Print Tiling'

    When printing a large artwork covering several A4s, the page numbering after selecting 'Show Print Tiling' is erratic. As you can see in the attached file, there's two times 25 and 27, but 21 and 26 are missing. This is an issue if you want to avoid printing blank pages. I have to manually count to get the correct page number.

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    2 comments  ·  Print  ·  Delete…  ·  Admin →
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16. Shift does not select multiple items any longer - Ai 28.0 / Mac OS 14.0/Mac Studio 2022

    Adobe AI upgraded on my system today to Illustrator 28 - 2024. Shift no longer works to select multiple objects or points. I use illustrator about 4-8 hours a day so I am very aware of the intended capability of the shift key while working. I have rebooted to hope for a resolve .... I can't seem to regain the functionality. My previous version of Ai did not perform this way. Bummed to consider having to downgrade back to previous version of Ai. Hope this helps bring attention.

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17. File Folder Permanent Deletion Bug

    I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"

    The folder disappeared.

    Ctrl Z did not restore it

    IT WAS NOT IN THE TRASH.

    It was GONE.

    Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.

    Edit: The file location was not on my computer but on a network. I would a >least< expect a confirmation of permanent deletion since MacOS gives a warning when attempting to 'move to trash' a similar folder in the Finder.

    I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"

    The folder disappeared.

    Ctrl Z did not restore it

    IT WAS NOT IN THE TRASH.

    It was GONE.

    Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.

    Edit: The… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Can't resize anything

    It is such a basic thing, but it's not allowing me to redimension anything, texts, images, whatever; i cant redimension it with the selection tool or anything like i normally used to

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    1 comment  ·  Selection  ·  Delete…  ·  Admin →
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19. Fill/stroke color changes won't work despite restart/Illustrator being up to date (windows 11)

    On my PC with Windows 11 that's up-to-date (as is Illustrator), I've lost the ability to change fill and stroke color even when a shape is selected, and even after rebooting my laptop. Note the orange-circled areas in the screen capture for reference.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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20. Glyphs are missing in the Glyphs panel

    The glyphs don't show up when I open them. No matter which font I choose, it's always the same problem.

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please provide following details

    1. Is this working fine for other fonts? or the same behavior for all fonts?

    2. If this issue is happening for all fonts, was this worked in previous versions of Illustrator?

    3. Please share system information