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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. performance issue / masking & symbols

    was working with spraying symbols to create a pattern, and then masking it. symbol spraying etc, work great, until you mask them (transparency mask or clipping mask) after which any editing of symbols grinds to a halt.

    even after unmasking, the symbols still cannot be quickly edited.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. moving a path to an invisible group still enables me to edit

    Hi, I was painting a path with the blob brush, then i decided to paint a new path on top of the other one and i didnt want to join with the original, so I moved the original to an invisible group and proceeded to paint the new path, for my surprise the original in the invisible group joined with the new path, I don't see this like a feature.

    1 vote

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    0 comments  ·  Layers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Save in background corrupting files! + AMD Radeon Pro 5700 XT 16 GB GPU causing crashes

    iMac (Retina 5K, 27 inch, 2020)
    3.6 GHz 10-core Intel Core i9
    72GB Ram
    GPU: AMD Radeon Pro 5700 XT 16GB
    Mac OS Catalina 10.15.7/ Big Sur 11.5.2

    My files has been corrupting making them useless and I have lost hours of work. (illustrator 25.4.1 on mac os Catalina/ Big Sur). I reached out to adobe support telling me ONLY to work from my download folder?! And never on external drives...?! I've worked from both internal and external drives since the birth of both illustrator and photoshop...for 20 years + now, never having this problem before. Files are 100mb +…

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error opening Edit menu

    Not sure when this started happening. When a graphic object is selected on the artboard (JPEG in this case), the Edit tab in the main menu bar produces an error when clicked on. Other tabs seem fine. When trying to open the Edit menu, the attached error pops up. Once the error is dismissed, the dropdown menu opens. This happens every time the process is repeated. It is not helped by restarting either Illustrator or the Mac.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot select text with selection tool

    macOS Big Sur 11.2.3
    Illustrator 25.4

    REALLY ANNOYING cannot select text with direct selection tool. The nearest line is selected instead, clicking anywhere near that Area text doesn't have an effect. Sometimes it works, but 99% of the time not. Only just noticed this today with recent upgrade.
    By the way, pretty serious bug I'd say, not being able to select stuff. Saw there was a similar bug in 2018 reported with Adobe saying it had been fixed in later version. Well, it's back!

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix Creative Cloud - files can't be retrieved but cloud says no sync errors

    Operating system: MacOS Big Sur Version 11.6
    Adobe Illustrator: 25.4.1

    Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
    I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
    I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
    Weirdly though, in Illustrator on my iPad Pro it says…

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  7. separation preview isnt working with eps files with the new update

    I used to place eps files into a new work space and the separation preview would show the color separation, the new update wont show any colors nor even cmyk like it used to before you places a linked image. how do i fix this issue? when an older version od ai is installed it works fine but the new update has stopped working

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  8. Helpx practice files not loading in Ai

    I am trying to go through a helpx tutorial to learn illustrator. I downloaded the practice file on helpx but am getting an error when trying to open it in illustrator.

    1 vote

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    0 comments  ·  Learning and Help  ·  Flag idea as inappropriate…  ·  Admin →
  9. [BUG] .PNGs displaying as though they have a drop shadow

    .png files are displaying as though a drop shadow has been added to them - files display correctly in Photoshop. Document I've been working in is CMYK.

    Windows 10 Enterprise
    Illustrator 25.4.1

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  11. Path render error

    See screenshot. All I did was add opacity to a path and it renders it like this. Happens all the time since I updated.

    2 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the…

    2 votes

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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. The Corner Widget doesn't appear in all corners

    Where is previous versions Corner Widgets appeared in every corner, the current version doesn't show 'm in a lot of cases.

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Expand not working properly

    After I expand anything (texts, strokes etc.), nothing changed and texts are still editable or strokes are still strokes.

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  16. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    2 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

  17. Replace Font - Skip options does not let you skip

    Replace Font - Skip options does not let you skip some times. Selected to Don't Show on documnent open. but it still Does, and at time WON'T let you proceed without fixing a font.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adobe will not open .eps file created in Illustrator

    Using Windows 10 on a Dell Inspiron. Created .eps file with Adobe Illustrator and it displays correctly. Saved to my Documents and to cloud location in Illustrator EPS format, but when I try to attach file in email Adobe says "Cannot open. Not a supported file format." In particular, it won't allow upload in box below for this message.

    1 vote

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    2 comments  ·  Actions  ·  Flag idea as inappropriate…  ·  Admin →
  19. v25.4 Changed ID format for items with same name when saving SVGs

    Do this on both v25.3.1 with v25.4 (Both Mac, Windows):
    Assuming Identify Objects By Object Name is on.
    1) Create new document
    2) Create two items (e.g. rectangle)
    3) Rename rectangles to same name
    4) Save SVG (not export)

    Expected format from v25.3.1:
    <rect id="rect_1_" ...
    <rect id="rect" ...

    Actual v25.4 output:
    <rect id="rect_00000161598596446820662850000009930553674419257219_" ...
    <rect id="rect"

    We have clients who have CSS selectors that dynamically change the SVG, so now they can't update their designs in our system because it breaks the CSS selectors.

    Afterwards, changing "Identify Objects By" shows that same ID name in the layers panel.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator is completely gray

    When I open illustrator it is completely gray, I have already installed several times and it does not fix.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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