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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7520 results found

  1. zoom moves the path if selected

    if I select a path and then zoom in or zoom out the path moves, as if it were attracted by a snap, Illustrator version 28.5

    1 vote

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    2 comments  ·  Actions  ·  Admin →
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  2. Bugs when saving PDF files: Adobe Illustrator has stopped working

    When saving a file as Ai or PDF, it often happens that Illustrator hangs/stops working and displays the message: Adobe Illustrator 2024 has stopped working. Please verify the error, because we cannot save projects, sometimes it works, but most of the time the program crashes.

    1 vote

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  3. 1 vote

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  4. libraries changes my units from inches to pixel

    Everytime I put an asset into the library and then open that asset the units are in points instead of the original inches it was created in.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  5. SVG Imports with missing/changing colors

    This svg file opens correctly in browsers and even converts correctly in Inkscape, but in Illustrator all the colors change.

    I'm using the latest illustrator as of May 2024 on Windows 11.

    I tried attaching the SVG file but it gets removed for not being supported, nice...

    1 vote

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  6. Illustrator 2024 Freezes When I Click Save

    Anytime the Save button is pressed, it opens the dialog box and immediately freezes. All of the buttons are grayed out besides the option to save to Creative Cloud itself. I cannot save to my computer or hard drive (both have tons of memory). I tried to use Illustrator 2023 and it didn't work either.
    I'm running a Macbook Pro 2019 with 32gb RAM and Version 12.3.

    1 vote

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  7. Japanese text converted to broken words.

    When type text and convert to Chinese letters, it's made to broken words like pic.

    1 vote

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  8. Text change when I copy and paste

    When I copy and past text from one project to another, it change the text randomly and I can't change it, I need to rewrite it.

    1 vote

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  9. パス上文字のテキストが消え、パスだけが残る

    ver28.5

    円弧のパスに、パス上文字ツールで作成したテキストが消えてしまう。

    パス上文字ツールを使ったファイルを、「ファイル - 書き出し」で、「スクリーン用に書き出し」、「書き出し形式」、「web用に保存(従来)」のいずれかの作業を行うと、パス上のテキストが消えた画像が書きされる。

    書き出し画面から編集画面に戻って来るとテキストは表示されているが、虫眼鏡ツールで編集画面の倍率を変更した直後にテキストが消えてしまい、円弧のパスだけになってしまう。

    テキストが消えパスだけになった状態だと、
    アウトライン表示で確認しても、テキストが消えパスのみになってしまっている。
    アウトラインを取ると文字もパスも消えた状態になってしまう。

    また円弧だけになったパスに、文字ツールを使ってクリックすると、元々入力していたテキストが復活し、何事もなかったように編集できるようになる。

    2 votes

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  10. 포토샵과 연동이 안돼

    I'm trying to import layers with ctr+c / ctr+v into an illustration in photo shop but it doesn't copy paste, please improve

    1 vote

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  11. 3D Rotation object misses the light source in version 28.5

    Version 28.5: Rotation 3d does not produce full 3d. Missing light. Diffuse instead.

    1 vote

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  12. Application crashes when pressing back arrow when inside symbol

    OS: Windows 11 Home
    AI Version: 27.8.1

    Context:
    The application crashes when I press the "back arrow" button while editing a symbol. The symbol I tried to edit was one that I had created myself and added to the list of symbols.

    Steps:
    1. Double click on the created symbol in the symbol menu to start editing it.
    2. Click the back arrow in the top left, as seen in the picture provided.
    3. The program will crash anytime that arrow is clicked.

    1 vote

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    1 comment  ·  Symbols  ·  Admin →
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  13. Constantly freezes up

    Freezes and interface is unusable & menus to be inaccessible. Mac doesn't recognize it as "unresponsive.”

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  14. I can't change stroke colour after I used the shape builder tool

    After using the shape building tool to combine shapes together to create a specific shape and change the stroke to a colour with a specific stroke weight then later when I try to change the stroke colour it does nothing, it show up different when it's in isolation mode though. I've tried to add a thicker stroke line and that shows the new colour I've chosen behind the first colour so the shape developed two stroke colours in one and I have no idea how to fix it, even if I copy and paste the shape then try to change…

    0 votes

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    2 comments  ·  Strokes  ·  Admin →
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  15. GPU RTX4060 Laptop not compatible

    Why after clean install my laptop, i cant use my GPU RTX4060 Laptop with new driver update?

    1 vote

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  16. does not export SVG

    Illustrator 28.4.1 (64 bit) does not export SVG through the Export for Screens window. The start of svg export window appears, but nothing is saved or exported

    1 vote

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  17. Converted text won't change color. Eyedropper nor manual change not working (even though "fill" panel picks it up)

    I tried resetting everything, and updated Illustrator, which didn't help. Then I installed the new one and told it to remove old versions. So I now have the new illustrator 2024, and eyedropper still doesn't work. Exact same bug between versions of illustrator.

    Note, it seems to specifically be happening with text, even after changed to outlines.

    I saw a release note that this had been fixed yesterday, but I am having the issue right now, with the brand new install.

    Macbook Pro Sonoma 14.3.1

    1 vote

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  18. Rotating with Shift held doesn't rotate precisely at 180 degrees

    MacBook Pro 16-inch, 2021
    Apple M1 Pro
    16 GB memory
    Sonoma 14.1.2

    Illustrator 28.4.1

    Holding down shift while rotating an object "180deg" doesn't actually rotate it 180deg. It's maybe 179deg, which is a major problem.

    1 vote

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    3 comments  ·  Tools  ·  Admin →
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  19. Dashed strokes in SVG are set to 0 when reopening in Ai, but are displayed correctly in the browser

    1) Windows 11 / Windows 10 with Adobe Illustrator 28.4.1
    2)
    1. Open a new document
    2. Draw a line with line tool
    3. Set line to dashed with 10 5 1 5
    4. Export file as SVG
    5. Close file in Illustrator and reopen it in illustrator.
    3) Expected result: Line still has dashing of 10 5 1 5 in Ai and in the browser
    4) Actual result: Line has dashing of 0 0 0 0 0 0 in Ai, but looks correct in the browser

    3 votes

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    1 comment  ·  Strokes  ·  Admin →
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  20. Unable to place image files of any kind into Art Illustrator

    Illustrator v 28.4.1
    When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files

    1 vote

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