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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7713 results found

  1. 25.4.1 is available in Creative Cloud but the What's New section of the user guide only covers 25.3.

    The CC installer is bugging me to install 25.4.1, as shown in the highlighted portion of this screenshot. But the "view more" link leads to https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/whats-new.ug.html, which only describes 25.3.

    I personally am in the prerelease program, so I can dig up the release notes and see that 25.4.0 is a release that fixes a dozen or so small bugs that haven't affected me, but most people aren't. And 25.4.1 is a total mystery, with nothing in the prerelease section. Can we get the public "what's new" page updated to say that 25.4.0 fixes a bunch of the top…

    2 votes

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  2. AI v26.0 beta - start problems on macOS 10.15.7

    When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:

    1 vote

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    3 comments  ·  Launch  ·  Admin →
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  3. Export as JPG changes file name

    New issue in recent update: 25.4.1

    When exporting a file as an image (JPG, PNG etc.), and while in the first dialogue window, if you select JPG (or other file type) BEFORE selecting your path/folder, the file name picks up/swaps to the folder name.

    BUT, if you choose your file path/folder first, and then file type (JPG, PNG, etc.) it works fine.

    Huge time suck.

    3 votes

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  4. Previous tool continues after selecting new tool

    Over the past few weeks I've noticed that when I switch tools sometimes the characteristics of the previous tool continue rather than it switching to the new tool (but it shows the new tool selected in the Toolbar.

    So, for example, if I'm using the Selection Tool and then click on the Direct Selection Tool it shows in the Toolbar that I have the Direct Selection Tool activated and the cursor is the Direct Selection Tool one but the tool behaves like the Selection Tool (i.e. I can't select individual points).

    Saving the file seems to fix the issue and…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  5. Save dialog fails if you start typing file name before window is shown

    When I press the ⌘+S shortcut and start typing the file name before the save dialog box shows up, I get a "The save file operation failed." error.

    This is on version 25.4.1 on macOS Big Sur 11.4 on an M1 Macbook Air.

    This has been an error for a long time, if not indeed for several years.

    2 votes

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  6. Error on trying to save *.ai to older version CS4 from AI application version 25.2.2.

    I have Illustrator application version 25.2.2 (build 255) on Windows 10 Pro (64-bit) with AMD Radeon Pro WX 3100.
    When I tried to save a specific *.ai file to older version "CS4", I got the error.
    What should I do to resolve?

    <crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Illustrator" applicationVersion="25.2.2" build="255" source="Windows-Client" crashType="n/a">

    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7CD28835A">

    1 vote

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  7. 3 votes

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    2 comments  ·  Layers  ·  Admin →
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  8. 筆圧にてブラシの線幅設定をした線をコピペして、コピペ先のブラシを基本に設定すると、コピペ元の線幅設定が消える

    [現状]
    ①ペンタブレット筆圧感知にて、ブラシに線幅設定(線の入り抜き)を持たせながら描きます。
    ②ライブペイントを使用する為、線をコピー&ペースト。(背面以外の場所でも再現性あり)
    ③コピー先の線を、ブラシ”基本”にすると、コピー元の線幅情報が消えます。(入り抜き無しの一定の線になります)

    [想定していた結果]
    コピペ先の線の設定を変更しても、コピペ元には影響されない。CS6と同様の動作。

    [環境]win10、Adobe Illustrator 2021 25.4.1、Wacom One

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    最新リリースバージョン「ver.26.2.1」にて、ペンタブレットの筆圧感知に関する問題が修正されていますので、お時間のある時に挙動の確認をしていただき、問題があるようでしたら、ご報告くださいますようよろしくお願いいたします。

    Illustrator チーム

  9. SLOW PERFORMANCE - MACBOOK M1

    I have a brand new MacBook M1 running Big Sur. 11.2.3
    The performance with vector objects is terrible!
    Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.

    I try to arrow and there's a 6 second delay.
    I try to undo, there's a 10 second delay.

    This is terrible. Seriously what have you guys done to the Adobe suite?
    I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.

    Illustrator:…

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  10. Color theme not matching color in document

    AI Version 25.4.1
    Mac OS Big Sur 11.5.1

    When selecting a color from a color theme, it appears faded/darker in the AI Document. Upon checking the RGB values, they do not match the values in the color theme. I have attached three examples plus what the document should look like (after manual input of the RGB values).

    5 votes

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  11. Crash when I add an FX to the object.

    Illustrator 26
    M1
    macOS Monterey

    1 vote

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  12. Type on Path Broken - Can't Resize

    Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

    The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

    Using Ai version 25.4.1

    16 votes

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  13. Layers Won't Expand or Collapse, Locking and Hiding Layers Struggle to Work 25.4.1

    I've been having an issue with my layers panel. The layers won't expand or collapse as the title suggests. Every time I click the arrow to either expand or collapse a layer/group nothing happens. It struggles to view/hide layers when the eye icon is pushed, same with locking layers.

    I'm on version 25.4.1 on Windows, no plugins, no tablet.

    Things I've done to try and remedy this:
    -Restarted program
    -Restarted Computer
    -Tried to clear preferences (several times alt+Ctrl+shift on startup)
    -Attempted to go manually into clear preferences at "<OSDisk>\Users<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs" I got to ...roaming\adobe\adobe illustrator,…

    1 vote

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  14. Aus Prozessfarbe wird eine Volltonfarbe, wenn sie aus Illustrator in der Adobe Creative Bibliothek angelegt wird

    Hallo, wenn ich Farben aus Illustrator 2021 (Windows 10), aus den Farbfeldern, aus den Farbfeldoptionen, an die Adobe Cloud Bibliothek sende, wird aus einer Prozessfarbe in den Angaben eine Volltonfarbe.
    Obwohl es eine Prozessfarbe ist. Nach der Überprüfung der Farbe auf Vollfarbe, wird die Farbe als Vollfarbe angegeben. Wie sich die Farbe später verhält kann ich nicht sagen. Wenn ich die Farbe manuell in der Adobe Cloud Bibliothek anlege (in Photoshop) bleibt eine Prozessfarbe eine Prozessfarbe. Das ist aber sehr aufwendig, dies so zu machen, da wir die Farbe mit einer Farbnummer und den RGB Werten beschriften müssen. Über eine…

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. Disparition des plans de travail

    Bonjour, depuis la mise à jour en 25.4.1 une fois un document contenant plusieurs plans de travail, enregistré, au moment de la réouverture de ce document tous les plans de travail on disparus 😩
    Il ne reste que des "Repères du plan de travail" sur un nouveau calque !

    Très contrariant car mon travail est beaucoup basé sur cette fonction.

    1 vote

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  16. Partial File Saves V 26.0.609 Large Files

    I end up with some large files. Two in particular in the last day are not saved correctly. Partial read file only. 34 mb file and larger.

    1 vote

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  17. Artboards and Smart guide heads up displays do not show data, just gray boxes

    none of my dartboards have their numbers Iartboard 1, dartboard 2, etc.) nor does the heads up measurement box of the smart guides show any data, it is just a gray box. The attached file only shows the lack of numbering of the artboards, not the smart guide heads up display

    1 vote

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  18. Illustrator 25.4.1 "handcuffs" scaling and rotation effects with Wacom

    When using a Wacom Intuous Pro (PTH-660) with Illustrator: using the scale or rotate tool on a shape, I'm unable to commit the change to the object after I lift the pen off the tablet. Even pressing "v" or "esc" several times, or even switching programs and switching back to Illustrator, when the pen comes in range of the table surface again, it is still changing the scale or rotation of the object.

    I'm on Windows 10 Pro on a Dell Precision 7530.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  19. Color blindness - Deuteranopia-type proof uses the incorrect Deuteranope confusion point.

    The Deuteranope confusion point was published as xy = (1.08, -0.08) in color vision texts circa 1970.

    However, the currently accepted Deuteranope confusion point is xy = (1.40, -0.40).

    Unfortunately, Adobe Illustrator appears to use the OLD confusion point in the Color blindness - Deuteranopia-type proof mode. As a result, the simulation is inaccurate and inconsistent with current vision science understanding.

    This may affect other Adobe products as well but I have not checked those. A comprehensive check should be performed to ensure the Deuteranopic confusion point is updated to the modern standard, xy = (1.40, -0.40) everywhere.

    The attached…

    2 votes

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  20. Corrupt rendering of font Aktiv Grotesk Condensed Light

    Our font Aktiv Grotesk Condensed Light has weird rendering artifacts in the glyphs "C", "b" and "p", but only on macOS 11.5.1 and Illustrator 25.4.1 (InDesign on the same platform is fine; on Windows, both are fine). See screenshot. Can't attach the font here so I'm sending it to Josh Hadley at Adobe.

    1 vote

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