7709 results found

1. Illustrator crash when saving on cloud, and the file did not recover

   SOS. Recovery should work every time.

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2. Asset Export picks up illegal characters from Sublayers

   Selected multiple items from Different layers, and dragged to asset export. Happily surprised that was possible.

   My layer name .25" Extrusion was picked up automatically, and applied as the name of that asset, all the others defaulted to Asset 1 etc.

   2 things, only when double clicking to edit was I told I used illegal characters. Secondly, Using "." as the prefix indicates a hidden file on mac, so I thought my file had trouble exporting on the first pass.

   A bug plain and simple. Wanted to pass it along.

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3. パッケージ　書き出しについて

   作成データをパッケージ化するとリンクファイルを書き出す時とそうでない時があります。
   パッケージオプションで「リンクをコピー」「再リンク」にチェックいれています。

   時々リンクフォルダが作成されますが、一部のリンクのみです。

   作成データをクライアントと頻繁に共有しますので、改善をお願いします。

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4. More issues with Export to svg

   Found another issue with Export to svg in recent updates which means my svg's don't work down stream. Previuosly the first few lines of the svg read as
   <?xml version="1.0" encoding="UTF-8"?>
   <svg xmlns="http://www.w3.org/2000/svg" width="11030.35" height="1557.3" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 11030.35 1557.3">
   <defs>
   <style>
   .cls-1 {
   fill: #009540;
   }

   but now the svg output has changed and the svg xmlns entry has changed format and some stroke-dasharray stuff has replaced the fill line, as below

   <?xml version="1.0" encoding="UTF-8"?>
   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 11030.35 1557.3">
   <defs>
   <style>
   .cls-1 {
   stroke-dasharray: 0 0 1.86 1.86;
   }

   This means that the svg as exported doesn't work in my down-stream app when until last week it was fine. I now have to edit the svg in Notepad so that the first few lines read as they did before to get it to work down-stream.

   What is going-on here and how do I get it to export in the original correct format again please? Thanks.

   Found another issue with Export to svg in recent updates which means my svg's don't work down stream. Previuosly the first few lines of the svg read as
   <?xml version="1.0" encoding="UTF-8"?>
   <svg xmlns="http://www.w3.org/2000/svg" width="11030.35" height="1557.3" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 11030.35 1557.3">
   <defs>
   <style>
   .cls-1 {
   fill: #009540;
   }

   but now the svg output has changed and the svg xmlns entry has changed format and some stroke-dasharray stuff has replaced the fill line, as below

   <?xml version="1.0" encoding="UTF-8"?>
   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 11030.35 1557.3">
   <defs>
   <style>
   .cls-1 {
   stroke-dasharray: 0 0 1.86 1.86;
   }

   This means that the svg as exported… more

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5. Object Transform / Arrange unavailable after editing Graph values

   Illustrator 28.6 on Mac Ventura 13.5.2 (but this has been going on for several version of Illustrator)

   Every time I edit the values of a Graph (pie chart), the Transform and Arrange menus (in Object) are greyed out and I can't use them (nor the Transform Again) unless I first click on the Object menu.

   This is slightly annoying (most of the time I don't realize the transformation hasn't been done until much later and I have to move things again).

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6. Smooth function converts smooth endpoints in a partial selection into sharp ones

   Here I try to smooth a portion of a simple ellipse with extra points added.

   The Smooth tool works as intended — the points stay smooth, the curves does not get any bumps or creases.

   The Smooth slider however treats the now selected portion of the path as a separate thing altogether, caring about the local smoothness only, making the flush smooth connections to the whole curves into sharp ones.

   I now have two creases I never wanted to create (I am smoothing or what?)
   Please rethink how it treats partial selections.

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7. Creative Cloud Libraries — duplicated library asset not visible in filtered Libraries palette view

   When I have a search filter applied in the Libraries palette in Adobe Illustrator to show only assets whose names start with "icn", and I right-click to duplicate one of the filtered assets, the newly created duplicate asset does not appear in the filtered Libraries palette view. The duplicate is created successfully, but is not shown in the current search results. To see the new asset, I have to retype the "icn" search filter, at which point the duplicate becomes visible.

   Expected result:
   After duplicating a library asset, the newly created duplicate should be immediately visible in the Libraries palette, respecting the current search filter. So with a search for "icn", the new "icn" asset should appear in the filtered results.

   Actual result:
   After duplicating a library asset, the duplicate is created but is not shown in the current filtered Libraries view. The search filter has to be re-entered to make the new asset visible.

   When I have a search filter applied in the Libraries palette in Adobe Illustrator to show only assets whose names start with "icn", and I right-click to duplicate one of the filtered assets, the newly created duplicate asset does not appear in the filtered Libraries palette view. The duplicate is created successfully, but is not shown in the current search results. To see the new asset, I have to retype the "icn" search filter, at which point the duplicate becomes visible.

   Expected result:
   After duplicating a library asset, the newly created duplicate should be immediately visible in the… more

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8. 画像が粗くなる

   A4見開き、A3のアートボードを10個1ファイルで作成したデータをPDFを含んで保存してIndesignに貼り付けA4・20ページでPDF書き出ししたところ一部の画像が何故か粗くなってしまいました。
   アートボードを分割して保存すれば大丈夫でしたがいまいち原因がわかりません。
   また以前に同じ作業をしましたがその時はアートボードを分割しなくとも大丈夫でした。
   今回このようなことが起きた詳しい原因が知りたいです。

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9. Entering a range value in PDF Import Options dialog doesn’t enable the range option

   Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

   However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

   So now this dialog is broken the other way.

   What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we can see it, example given, in Preferences > Clipboard Handling section, for AICB option (screenshot attached).

   So in this case the team hacked the dialog, so a user can enter a value without making an additional click, I suppose.

   And this hack works once, as shown in the second GIF: if we choose the Range option specifically, but then enable Previewed Page or All, the Range field gets disabled.

   I like we can enter the value instantly, but don’t like it means nothing.
   If you decided to make it this way, make it work in full, please.

   Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

   However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

   So now this dialog is broken the other way.

   What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we… more

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10. Illustrator prevents Mac display from sleeping due to inactivity

    When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

    1. Change the screen saver to come on after 1 minute.
    2. Leave the Mac idle for over 1 minute.
    3. Screen saver does not start.
    4. Close Illustrator application.
    5. Leave the Mac idle again.
    6. Observe that the screen saver starts and the computer locks after 1 minute.

    After restarting Illustrator, the problem goes away for a short time but then starts again. It does not seem to be connected with having an unsaved document open. The last time I tested it, there were no unsaved files.

    Mac OS Sonoma 14.6.1
    Illustrator 2024 version 28.6

    When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

    1. Change the screen saver to come on after 1 minute.
    2. Leave the Mac idle for over 1 minute.
    3. Screen saver does not start.
    4. Close Illustrator application.
    5. Leave the Mac idle again.
    6. Observe that the screen saver starts and the computer locks after 1 minute.

    After restarting Illustrator, the problem goes away for a short time but then… more

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11. Clic gauche qui marche 1 fois sur 3 ou alors 1 clic gauche en fait 2...

    Bonjour, lorse que j'effectue 1 clic gauche sur ma souris, celui s'effectue 1 fois sur 3 (c'est aléatoire) ou bien quand celui-ci fonctionne, un double clic gauche s'effectue...

    À noter que ma souris fonctionne parfaitement bien hors des logiciels de la suite Adobe.

    Dans l'attente d'une réponse rapide car mes tâche de travail son compliquéa à effectuers à cause de ce bug...

    Bonne journée.
    Cordialement.

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12. Panels (Layers, Libraries, Properties) are empty when docked, and get rendered only when opened from icons

    Panel on the right doesn't work when it's extended, it's only working when it's reduced.

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13. Slow selection, 2 seconds to appear delimited, object properties and transform

    Hello, I hope you can help me.
    I have a Mac Mini with 16gb of RAM.
    3 days ago I got the following error. When selecting it takes 2 seconds to appear the information of the Properties and transformation of the selected objects as well as the delimiters.
    This causes that when clicking on the object and moving the mouse the object moves, that is if you keep the click pressed.
    Also when trying to select several objects everything moves.
    At my work I have a Mac mini with chip M1 and this does not happen, I uninstalled Illustrator and deleted its features, I reinstalled it and the same thing happens.

    Hello, I hope you can help me.
    I have a Mac Mini with 16gb of RAM.
    3 days ago I got the following error. When selecting it takes 2 seconds to appear the information of the Properties and transformation of the selected objects as well as the delimiters.
    This causes that when clicking on the object and moving the mouse the object moves, that is if you keep the click pressed.
    Also when trying to select several objects everything moves.
    At my work I have a Mac mini with chip M1 and this does not happen, I uninstalled Illustrator and… more

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14. Show all tools on big display

    I have a huge screen, why not show all tools in Advanced mode?

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15. テキストのアウトライン化で文字が崩れる

    テキストのアウトライン化で文字が崩れる。納品後に発生に気づきました。早急に対応をお願いします。

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Export to SVG adding spurious characters to gtags from layer names which start with numbers

    When exporting to svg if the layer name in Illustrator starts with a number when it comes out the other end as a gtag in the svg it is adding spurious characters. For example if a layer name starts with 0Yx it is coming out in the svg as _30Yx This then means that downstream where the application is expecting 0Yx it's not working as _30Yx is there instead. This has only started recently with the new version of Illustrator and the only work round is to close Illustrator 2024 and export using Illustrator 2023

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17. Recovery opens Print.ai document profile instead of restoring a document after crash

    This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been modified with the accurate date/time but is empty. I've already mourned the loss of my files but was curious if anyone else is having the same issue?

    This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been… more

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Elizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.

    Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.

    Does it sound like something that could have been the case?

18. Le remplissage génératif ne fonctionne pas.

    Lorsque je sélectionne une forme pour un remplissage génératif, cette fonctionnalité n'aboutit pas. Après quelques instants, le curseur de progression n'avance plus et cela peut aller jusqu'au plantage de l'ordinateur. Microsoft Windows 11 Famille, Version 10.0.22631, mémoire physique 16 Go, carte AMD Radeon(TM) Graphics, Adobe Illustrator v. 28.6.

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19. PDF vector artwork exported from Fresco to desktop corrupts when opened with Illustrator

    I created a vector artwork in Adobe Fresco (app is up to date) on the iPad Pro (OS 17.5.1) then exported it as PDF to my Macbook Pro (Sonoma 14.6.1). The file looks fine until I open it in Illustrator for Desktop (Version 28.6) where one of the vector layers corrupts (best word to describe it) upon opening the PDF in Illustrator.

    Troubleshoot attempt 1: I tried exporting and re-exporting and opening and re-opening SO MANY TIMES. The same layer corrupted every time.

    Troubleshoot attempt 2: I tried duplicating the artwork in Fresco, then deleted all the layers except the corrupted one, then exported that single layer as PDF from Fresco to my Mac and opened it in Illustrator but the same thing happened, only it corrupted in a slightly different way.

    I do this all the time (create artwork in Fresco and export to PDF and open in Illustrator) and this has only happened since Illustrator updated a day ago, so I can only assume that this is an update bug.

    File Attachments:
    1. This is the PDF file that I exported from Fresco to my Mac - "1. Artwork (PDF export from Fresco).jpg" - please note I have added a watermark for IP protection. This is how the artwork is supposed to look, there is nothing wrong with the file when viewing it in Acrobat or Photoshop, so the corruption doesn't happen until opening it in Illustrator. (I have highlighted the area that gets corrupted so that you can compare it to attachment 2)
    2. This is the PDF vector file after is has been opened in Illustrator for Desktop - "2. Artwork (upon opening PDF with Illustrator).jpg" (I have highlighted the corrupt area).
    3. This is an isolated view of how the corrupted vector layer looks before being opening it in Illustrator (isolated) - "3. How the corrupted layer looks before opening in Illustrator.pdf"
    4. This is an isolated view of how the vector layer looks after it has been opened in Illustrator - "4. The corrupted layer (isolated).jpg"

    I created a vector artwork in Adobe Fresco (app is up to date) on the iPad Pro (OS 17.5.1) then exported it as PDF to my Macbook Pro (Sonoma 14.6.1). The file looks fine until I open it in Illustrator for Desktop (Version 28.6) where one of the vector layers corrupts (best word to describe it) upon opening the PDF in Illustrator.

    Troubleshoot attempt 1: I tried exporting and re-exporting and opening and re-opening SO MANY TIMES. The same layer corrupted every time.

    Troubleshoot attempt 2: I tried duplicating the artwork in Fresco, then deleted all the layers except the… more

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is a limitation of Ai. The truncated path has 32000 points exactly, and the missing part of it just being cut open.

    Even though a PDF can have more points, Ai won’t be able to read it. This is not a new bug, it’s just this particular path. You can workaround by splitting it into four chunks.

    Please also upvote this request to lift the limitation.

20. AI CC 2024 freeze randomly

    Randomly my illustrator would freeze suddenly, doesn't go to "not responding" phase, looks like nothing happen but can't click on anything, must force close it and restart, and its really bad because it happen randomly so i can't "prepare" for it

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