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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7709 results found

  1. Broken CSS Style Elements in SVG Save and Export

    I have been exploring why our company users are seeing full black artboards or random black fill objects in SVG files produced in the Save As\SVG process, as well as exporting SVG using API developer tools. I know there have already been issues with non-alpha-numeric characters (what I will call “irregular characters”), but the issue we are seeing relates to periods (.) specifically.

    When files are saved/exported using Style Elements to drive the CSS, if those style names contain a period, ie: "BLACK STROKE .25pt", the Save As SVG export process allows the CSS class label to contain a period.…

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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  2. Scrubby Zoom stopped working

    My Scrubby Zoom suddenly stopped working. It worked this morning and after it wouldn't work at all.
    It's activated in my GPU Performance under Animated Zoom.
    I'm NOT in Pixel Preview or in Traced Preview.
    I have a 2023 Macbook Pro M2 Max Sonoma 14.6.1
    Adobe Illustrator 28.7.1
    Can someone help me?
    Thank you :)

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. properties

    Using Latest version of Adobe products. in illustrator Properties Panel not showing & Not able to save the file with CTRL+S or file > save or save as , tried restarting few times. help me solving this

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  4. Glyph substitution not working in v28.7.1

    In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.


    v28.7.1でグリフ置換が機能しない

    v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

    38 votes

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  5. Inconsistent Print Results with Intertwine Tool

    The Intertwine tool does not appear to have consistent results from screen to print. A number of images in which I used the tool appear perfectly fine on screen, and even when exported to different file types (such as jpg), but when they are printed directly from their native AI file, the intertwined areas create graphical abnormalities. I've provided one such example below. The right shows the Intertwine tool failing to show the latch plate in between the hook's base and the hook's tip. In the left image, I've corrected this using a transparency mask instead. Please investigate and fix.

    1 vote

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  6. Calligraphic brush renders improperly if Roundness is less than 10%

    Calligraphic flat brush renders improperly (brush tip is S-shaped) when roundness is less than 10%. Was trying to do calligraphy with 5% flat tip in Illustrator when I noticed this problem, that creates a lot of cleanup. See images.

    2 votes

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    0 comments  ·  Brushes  ·  Admin →
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  7. 文字組みアキ量設定の動作不良

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Windows10、Adobe Illustrator28.7.1

    2.問題が発生したときに実行していた手順
    Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
    添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
    他の全角カッコでは問題なし。
    複数のPCで同様の症状が出る。

    3.想定していた結果
    4.実際の結果
    添付資料を確認ください。

    1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
    現状は、Illustrator27.9.5で対処しています。

    33 votes

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  8. XMPMeta is not defined on ILST 28.7.1 on MacOS #515

    As of ILST 28.7.1 on MacOS, XMPMeta has stopped working. However, it works fine on:
    - ILST 28.7.1 on Windows
    - ILST 28.6 on MacOs

    The issue also exists on ILST (Beta) 29.1 on MacOs.

    Example code:
    ```
    if (!ExternalObject.AdobeXMPScript) {
    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
    }

    const xmp = new XMPMeta(app.activeDocument.XMPString); // throws XMPMeta does not have a constructor
    ```

    16 votes

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  9. Hidden objects wrongly get sent to back when duplicating artboards

    When I alt-drag to duplicate an artboard where I have hidden an object on the artboard, it moves the hidden object(s) to the back. The bug doesn't work if the hidden object is all the way in front.

    This is very frustrating, as I frequently hide objects and duplicate artboards, and it's causing everything to suddenly be out of order.

    To replicate problem

    1. create a few stacked shapes in an artboard
    2. hide one of the objects (not the top object)
    3. with the artboard tool, alt-drag to duplicate the whole artboard
    4. show all objects
    5. you will see that the formerly hidden…
    2 votes

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  10. Default line stroke color needs to be black and no fill for line segment tool, it keeps reverting back to no fill/no stroke color

    This has been going on for a very long time so I'm sure many others have seen this by now. I do A LOT of work using the line segment tool. Nearly 50% of the time I am using it, the stroke color or fill selections change on the tool. It needs to be set on default with no fill, black stroke color, with either .5 or 1 pixel (should be selectable in settings). Please for the love of anything... fix this silly problem.

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  11. Ctrl+F sometimes doesn't work

    Ctrl+F sometimes work and sometimes doesn't, I have to redo the copy and them Ctrl+F again.
    + it sometimes paste not on the top but under everything.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  12. Edges are misaligned at high zoom level

    After zooming in on a rectangle, the actual rendered appearance is misaligned with the edges of the rectangle.

    1 vote

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  13. Illustrator crashes after adding 3D Materials from Adobe Substance. Deleting default materials leads to problems

    Since I downloaded 3D materials in the Adobe substance online application, and added them into Illustrator, the application crashes.
    I was able to reach the file (Illustrator Application > Show Package Contents > Contents > Resources > Material Resources > DefaultSubstanceMaterials.) But when I delete them, the textures no longer load, impossible to reboot, try other versions, uninstall-reinstall. It always appears like that, I don't know what to do anymore. Impossible to reuse the materials. If you have a solution, I'm interested. Thank for reading :)

    1 vote

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  14. Large placed TIFFs fail to preview

    Here's my original post from May '23. The issue still exists.

    https://community.adobe.com/t5/illustrator-discussions/large-placed-files-with-layer-transparency-fail/m-p/14713026#M411782

    In the many months since, this has cropped up many times and I've had to find workarounds each time. Today is no exception - today's is a flat (not transparent) file 48640 × 26442px, CMYK. Preview fails without Rosetta; Rosetta succeeds in making a preview (but doesn't always, per discussion in the linked thread).

    1) Current hardware: 16-inch 2023 MBP. Apple M2 Max, 32GB Ram. Sonoma 14.6.1.
    2) Illustrator version 28.1
    3) placed a large TIFF
    4) expect a preview, don't get one
    5) happy to upload files if there's…

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  15. Illustrator freezes when selecting links & switching documents with placed images

    When working on a file that has a few placed images, Illustrator freezes for about 45 seconds when selecting different links in the links panel. This also happens when switching between open documents with placed images. To recreate the problem, I reset the preferences on the latest version of Illustrator, opened 2 files with lots of placed images, then selected different images and switched between the two open documents. Sure enough after a couple of minutes Illustrator started freezing giving me the beachball for about 45 seconds. This bug has only started happening in version 28. I reverted to version…

    1 vote

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  16. se rompió el archivo desincrutado despues de editarlo en psd y actualiarse en ilustrator

    mejorar la conexion de edicion de imagenes desincrustada entre psd y ilustrator ya que se rompen

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  17. Text stroke disappears

    Illustrator 28.6 on Mac OS Ventura 13.5.2

    I'm not sure whether it's an Illustrator or Photoshop problem.

    I have text with white strokes in the background, but when I open the .ai in Photoshop (300dpi) , the white outlines have all disappeared.

    They don't appear in the Art View (preview) of the .ai either. Nor if I open the file with Preview or Adobe Acrobat. That's why I'm thinking it's an Illustrator issue. Zooming in with Acrobat actually makes it crash…

    I have attached screenshots of my Illustrator artboard (you can see the white strokes), of the JPG I generated…

    1 vote

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  18. Strokes on text area, fill disappear

    Not sure if this work as intended, but it seems a bug to me and it does not allow using text areas elements. and strokes.

    I need to apply a silhouette stroke to a whole group of elements.
    I add a stroke, and I move it as the last effect in the aspect panel. This work for every group of elements, symbols and etc. Expect with groups containing text areas with filled background. In this case infact the stroke is removing the color fill from the text area.
    video: https://drive.google.com/file/d/1Td5y2LUQqcHD7BGAw5cl3-7aO4KDi6m6/view?usp=sharing

    I need to add external strokes to groups continaing text…

    2 votes

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  19. Save as PDF turns rectangles white, regardless of pdf settings.

    Saving a file as a pdf, whether illustrator capabilities are enabled or not, converts my rectangles (made with the rectangle tool (M)) to white. I've tried multiple files, new files, changing from cmyk to rgb and back again, and this keeps happening. If I use the same swatch and draw a shape with the pen tool, this is a non-issue.

    1 vote

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  20. 1 vote

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