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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7715 results found

  1. There are standards that cannot be selected when saving PDF

    I'm using Bigsur (not M1).
    When I try to create a PDF in Illustrator 25.1, I can't select the latest standard.
    You can save it to another Catalina Mac with the same version installed as usual (the bright UI is a normal image).

    1 vote

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  2. 1 vote

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  3. 2 votes

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  4. Filename field no longer first in focus when saving

    Mac OS 11.2.2
    Illustrator 25.2

    This actually affects Pshop as well I've noticed. Used to be when I save a file (typically done from the keyboard) the save dialog appears I can start typing the filename I want to save, and the field is already in focus and placeholder text selected. Now I need to leave the keyboard to click into the field or tab several times to get the field in focus. More of an inconvenience than it sounds to be but my workflow is dependent on timeliness and leaving the keyboard this much adds up, especially when I've…

    1 vote

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  5. Error when pasting if one symbol is built with symbol font

    I'm working with maps in Illustrator and for a long time copying and pasting text inside an illustrator document has been acting weird. Each time I paste, the text is being pasted, but also added to the text is one or a few letters from a symbol font. It's like when copying text, it also copies something else.

    Today I noticed that I have one symbol which is basically one of the letters in one of my symbol fonts. (not outlined) And when outlined that symbol instead I noticed that pasting text no longer added the symbol font in the…

    1 vote

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  6. Anchor Points and Handles Missing

    When selecting the outline, anchor points (and their handles) seem to disappear, making it near impossible to create the desired curve. It was working fine the other day. I am using version 25.0.1 on a Mac. I have tried this in both OS 10.15.7 and OS 11.2, with the same results. Image below is when outline is selected with Direct Selection Tool (Usually anchor points and handles are visible here)

    5 votes

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    2 comments  ·  Tools  ·  Admin →
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  7. The selection list of Zoom levels has commas instead of decimals

    At the bottom left of the interface where Zoom level is displayed and can be selected, the values that should have decimals (ie. 66.67%, 33.33%, 16.67%, etc.) have commas instead. When those values are selected the Zoom level doesn't recognize the comma, so it just zooms to 6667%, 3333%, 1667%, etc. which is obviously not expected or useful.

    2 votes

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  8. View using GPU not functioning on document after updating to version (25.2.1)

    MacBook Pro (Retina, 15-inch, Mid 2015)
    2.5 GHz Quad-Core Intel Core i7
    OS: OS X
    Version: 10.15
    System Architecture: x64
    Built-In Memory: 16384 MB

    GPU Info:
    Illustrator Version: 25.2.1
    Number of Displays: 1
    Number of Drivers: 2
    Driver[0] Name: Intel Iris Pro Graphics
    Driver[0] Adapter RAM: 1536
    Driver[1] Name: AMD Radeon R9 M370X
    Driver[1] Adapter RAM: 2048
    DefaultEnableGPU: 1

    Document defaults to CPU preview, the View using GPU option is grayed out. I have opened the document in a previous version of Illustrator (24.3) GPU display works fine.

    1 vote

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  9. Problème de couleurs des images bitmap !

    Problème d'affichage de couleurs des images en bitmap depuis la dernière mise à jour (illustrator 25.2.1).
    Pareil pour Photoshop qui affiche encore des couleurs différentes.
    Matériel utilisé : iMac

    1 vote

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  10. SVG export

    Export Artboards as SVGs doesn't seem to work in the latest update (25.2.1). I often export svgs and pngs together from artboards and have never had a problem until this morning when using the updated app. It exports the pngs fine but doesn't export the svgs at all. I reverted my Illustrator back to 25.2 version and it works fine. I have a computer with windows 10 and have not experienced issues with this feature before.

    1 vote

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  11. Lost file even though the Automatic Save Recovery is on

    Windows 10. 64 bit.
    Illustratoir 25.2.0

    The PC crashed in the middle of working. And the file disappeared. I can see a link to the file in the Recent documents of Windows Explorer, and in Recuva.
    But no file found.

    What's happening? How can I find the missing file?
    TNX

    2 votes

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  12. Disalligned Cursor

    Illustrator Version 25.2.1
    Mac Book Air M1 and iMac Retina 2019 macOS with Big Sur 11.2.3

    The cursor is misaligned from its coordinates.

    File created whit Apple Silicon Mac

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. New Document dialog box text fields - highlighting of text fails consistently

    1. Illustrator 25.2.1 (64-bit) on Windows 10 Home

    2. Selecting the 'Create New' button on home screen (without no documents opened).

    3. When configuring the document on the right pane of the New Document dialog box, I expect to be able to (consistently) select text (e.g. width and height values) in the text fields by doing a press-and-drag to highlight it on the right pane of the dialog box.

    4. However, I wasn't able to highlight the text in the New Document dialog box. Instead, I have to press Backspace on the keyboard to delete the default before I can change them. Several tests…

    1 vote

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  14. New Update (v25.2.1) crashes/restarts computer when opening up application

    Every time Illustrator is opening it is completely restarting my computer for no reason. It might be conflicting with a recent windows update or another program update.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  15. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC…

    10 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  16. Illustrator 25.2.1 Keeps losing links to images

    I have a document that contains many imported images, every time I close it and reopen it I have to relink all of the images again. The links panel shows me the file name and the path but all that is on the artboard is a black square.

    It has also been crashing more lately so of course I have to relink the images when I get it back up again.

    Embedded images seem to stay but as we all know the file size is going to get crazy.

    2 votes

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  17. Blue Screen of Adobe Illustrator directly after Start

    Windows 10 64bit
    Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
    Adobe Illustrator v 25.2.1

    With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
    Please advise how to solve the issue.
    Before the Update there were no issues at all.

    4 votes

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    4 comments  ·  Launch  ·  Admin →
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  18. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

    When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

    4 votes

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    1 comment  ·  Launch  ·  Admin →
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  19. Images get randomly cropped from unwanted sides with Crop Image

    Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

    When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

    This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

    Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…

    9 votes

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  20. Can an illustrator / photoshop PDF be used as a template to generate PDFs in nodejs (or any other language)?

    I work a lot with generating PDF reports and what I constantly do is:

    Design the pdf in illustrator / photshop
    Lay it out with HTML using a library that changes from HTML to PDF (Using DOMPDF in PHP, html-pdf in nodejs, or a java parser that I can't remember its name).
    Implement it in the system using the variables to be substituted, like any other view (using blade in laravel, handlebars in nodejs, and java iText in Java)
    To which I wonder, is there a way to go from point 1 to point 3? In other words, export a…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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