8070 results found

1. "Not Responding" every 30 seconds

   1. Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
   2. Adobe Illustrator Desktop v25.3.1
   3. Open Illustrator
   4. Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds

   I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.

   2 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

   Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
   When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

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   10 votes

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. BUG - Kann Umlaute ü und ö nicht per Tastatur eingeben

   Seit dem Update auf Illustrator 25.4 kann ich die Umlaute "ü" und "ä" nicht auf der Tastatur eingeben. Es wird einfach nichts eingetippt.

   Habe die vorherige Version 25.3.1 installiert und es ging wieder.

   Bitte dringend patchen!!!

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   Windows 10 Pro 21H1, 19043.1110

   63 votes

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   43 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Symbols in SVG-export flip vertically

   Windows 10, 25.3.1, 64 bit,
   File/Save as/SVG
   I have Symbols, yes, it's a symbol-library for the web, saving them as svg (which is best for editing them further) flips the y-axis.
   This problem was described first in 2014:
   https://stephaniewalter.design/blog/illustrator-messy-export-svg-symbols-moment/

   https://graphicdesign.stackexchange.com/questions/76574/adobe-illustrator-svg-upside-down-transform-matrix

   https://stackoverflow.com/questions/37679919/svg-use-tag-displays-an-svg-icon-upside-down

   Still, no change to this!

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   3 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Consistent Display Bug

   1. MacBook pro 2021, big sur 11.4
   2. version 25.3.1

   On textured illustrations or illustrations using clipping masks, solid white boxes/sometimes pixel shapes sometimes larger, will appear. Some components I can zoom close enough in that they disappear, but some sketches I would be zooming in so far as to crop the sketch before the white boxes disappear.

   It is not the same as before where clipping masks would look completely unclipped. This is a different glitch in the newest update. It makes it so in order to take a screenshot of a sketch, I need to close and save and open the file in preview.

   1. MacBook pro 2021, big sur 11.4
   2. version 25.3.1

   On textured illustrations or illustrations using clipping masks, solid white boxes/sometimes pixel shapes sometimes larger, will appear. Some components I can zoom close enough in that they disappear, but some sketches I would be zooming in so far as to crop the sketch before the white boxes disappear.

   It is not the same as before where clipping masks would look completely unclipped. This is a different glitch in the newest update. It makes it so in order to take a screenshot of a sketch, I need to close and save and open… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Graphic Styles lost, duplicated and hard to manage in general.

   I have painstakingly applied graphic styles to hundreds of icons (the final icon library is for a large CAD application and comprises nearly 2600 icons) but all of a sudden, the styles are not recognised any more. Objects are still graphically the same but when I select an object, the styles panel does not light up where it should.
   I have been having trouble getting graphic styles to work properly with styles getting duplicated and the very clunky way of saving and reapplying graphic styles to objects. This issue just makes me think I shouldn't bother. What are Graphic Styles actually for if not for sticking to a design system that can be tweaked across hundreds of objects to make fine-tunes adjustments to the appearance?

   I have painstakingly applied graphic styles to hundreds of icons (the final icon library is for a large CAD application and comprises nearly 2600 icons) but all of a sudden, the styles are not recognised any more. Objects are still graphically the same but when I select an object, the styles panel does not light up where it should.
   I have been having trouble getting graphic styles to work properly with styles getting duplicated and the very clunky way of saving and reapplying graphic styles to objects. This issue just makes me think I shouldn't bother. What are Graphic Styles… more

   2 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Symbol transformation "Reset" button sometimes greyed out

   Illustrator 25.3.1 on MacOS Big Sur 11.4

   I have several instances of a Symbol on my Artboard, and each has been transformed.

   Some of these instances displays the "Reset" button when I select them, some others don't, and I have no choice but to use the Symbol panel. Why??!?

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   2 votes

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   5 comments  ·  Symbols  ·  Delete…  ·  Admin →
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8. alt+gr typing pass through

   So, after spending an hour googling through different people having language / character issues with alt+gr on windows in Illustrator, I think I have identified what is happening (see screenshot)

   Win10 can do mixed display language / keyboard layout combinations that most Adobe products will handle just fine, but Illustrator seems to set keyboard language based on general language set, not on keyboard language set.

   So, if I type my normal alt gr+q for @ symbol or alt gr+e for € symbol on a german layout while using english language with german keyboard, it does not pass through as altgr+e but instead interprets it as alt+ctrl+e (export for screens) even when I'm inside the text tool.

   When I use german language and keyboard instead of english with german keyboard, it correctly uses the symbols on alt gr and "export for screens" on alt+ctrl+e.

   This has apparently been an issue since 2017, but only affects people using mixed settings with keyboard layout different from general language.

   Quick fix is making a language/kb profile in win10 and using that for illustrator, then switch back for indesign photoshop or whatever else you use. It's dirty but it's a better workaround then copy+pasting every fifth character when writing non english text.

   So, after spending an hour googling through different people having language / character issues with alt+gr on windows in Illustrator, I think I have identified what is happening (see screenshot)

   Win10 can do mixed display language / keyboard layout combinations that most Adobe products will handle just fine, but Illustrator seems to set keyboard language based on general language set, not on keyboard language set.

   So, if I type my normal alt gr+q for @ symbol or alt gr+e for € symbol on a german layout while using english language with german keyboard, it does not pass through as altgr+e… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. アウトライン表示するとCPUプレビューになり重くなる

   アウトライン表示しなければサクサク動く。
   一度でもアウトライン表示するとCPUになり、重くなる。
   illsutratorを再起動しないとGPUに戻らない。

   スペック。

   Adobe Illustrator 2021 25.3.1
   Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
   32.0 GB (31.9 GB 使用可能)
   OpenGL Version: 4.6.0 NVIDIA 471.41
   Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

   4 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

   よろしくお願いいたします。

   Illustrator チーム

10. Export for screens scale problem

    Sometime ago, I entered 0.2x in the scale field in the Export for Screens dialog. Now, in all documents, even if I set the scale to 1, I get the 0.2x scale. Even in new documents! I have even tried to delete the scale definition, it always comes back as 0.2x

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. 不明なエラーと表示され保存ができない

    Windows 10 Home 64bit
    Illustrator2021 25.3.1(64bit)

    不明なエラーと表示され、保存が一切できない状況が発生します。
    こちらの環境で再現可能な手順を2パターン示します。

    【パターン1】
    1.AdobeFontsからアクティベートしたフォントを使用したaiファイルを用意する。
    2.PC本体の起動直後など、ネットワークに接続した直後に1のファイルを開く。CCアカウントの連携がうまくいっていないのか画像1枚目の「環境にないフォント」というダイアログが表示されるので、この画面からフォントをアクティベートし、ダイアログを閉じる。(フォントは問題なく使用可能になる。)
    3.ファイルに何か変更を加え、保存可能な状態にする。
    4.ファイルを保存を選択する。このとき、画像2枚目の「不明なエラー」というエラーボックスが表示され、ファイルを一切保存することができなくなっています。（上書き保存、別名で保存、複製を保存のすべてで同エラーが発生。新しいファイルを作成して3のファイルのデータをコピーペーストしたものも同様に保存が不可能。また、2でアクティベートしたフォントを含むオブジェクトを削除しても保存は不可能。）

    【パターン2】
    1.PC本体の起動直後など、ネットワークに接続した直後にIllustratorを起動する。
    2.既存ドキュメントを開くか新規作成し、Illustrator上でAdobeFontsから新しいフォントをアクティべ―トする。
    3. 2でアクティベートしたフォントを使用した状態で、ファイルを保存しようとすると、不明なエラーと表示されパターン1の手順4と同じ状態になっています。

    検証中の操作画面のキャプチャも動画で用意しましたが、ファイルサイズ制限のためか添付できませんでした。下記リンクよりご確認ください。
    パターン1 https://youtu.be/6aorYeFh__Q
    パターン2 https://youtu.be/HbZ1WKIP-gc

    何の問題もなく編集できていたファイルが突然保存不可能となるため、それまでの作業時間が無駄になり非常に困ります。
    早急に改善をお願いいたします。

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    3 votes

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    Under Review  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. GPU not detected

    Restarted Illustrator and suddenly it isn't detecting my GPU.

    AI Version: 25.3.1 (Tested back to 25.0.1)
    OS: Win 10 pro 64, 20H2
    GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
    CPU: Ryzen 9 5900x (No internal graphics)

    Every other Adobe application is still detecting the GPU as intended.

    I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

    Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave ai high gpu priority, ...

    Restarted Illustrator and suddenly it isn't detecting my GPU.

    AI Version: 25.3.1 (Tested back to 25.0.1)
    OS: Win 10 pro 64, 20H2
    GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
    CPU: Ryzen 9 5900x (No internal graphics)

    Every other Adobe application is still detecting the GPU as intended.

    I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

    Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave… more

    7 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Modifying stroke width of paths with mixed aspects totally erases their Appearance

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    When I try to modify the stroke width of multiple paths that have mixed aspects, it totally erases their Appearance instead.

    In the attached video, I have 3 paths that are similar except for their stroke colour. When I try to change their width from 0,5mm to 1mm, their Appearance become "empty. :-(

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. Duplicated symbols reverts to originals / or not!!

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    Let's say I have 3 symbols, A, B and C.

    A is the original symbol in my external Symbol Library file (blue in the attached video)
    B is that symbol, imported into my current file and modified (I changed it to green in the video)
    C is a duplicate of B, in my current file, also modified (red in the video)

    When I copy C, I expect C to be pasted. But it's actually B.
    (in the video, red is copied but green is pasted)

    Moreover, when I try to "reimport" the original A (blue) by clicking on it in my Symbol Library panel, it thinks it's already in the file, when in fact it's B. Or when I drag and drop it, it imports B onto the Artboard.
    Which means that when I modify symbols (which I do all the time), I can't access the original anymore.
    Is it a conflict because they have the same name? And no I don't want to rename my Bs and Cs everytime I modify a Symbol.
    It used to work just fine as you expect it to in Illustrator 22. It's pretty annoying. ;-)

    Sorry for the bad quality, Adobe wouldn't let me upload a larger file.

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    Let's say I have 3 symbols, A, B and C.

    A is the original symbol in my external Symbol Library file (blue in the attached video)
    B is that symbol, imported into my current file and modified (I changed it to green in the video)
    C is a duplicate of B, in my current file, also modified (red in the video)

    When I copy C, I expect C to be pasted. But it's actually B.
    (in the video, red is copied but green is pasted)

    Moreover, when I try to "reimport" the original… more

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    4 votes

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    6 comments  ·  Symbols  ·  Delete…  ·  Admin →
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15. ちらつき

    カーソルを動かすとちらつく

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    9 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    検証でこの問題は再現できませんでした。

    追加詳細情報が不足のため、これ以上の検証ができません。

    一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

    
    

16. Polygon is broken when opening from SVG

    The details to reproduce:
    1. Windows 10.
    2. Illustrator v. 25.3.1
    3. At least one polygon is broken during the import.
    4. The actual and expected results can be found in the attached AIBrokenPolygon.png file.
    5. See attached SVG file (accomack_county.txt, please change the extension to zip)

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Align with preview bounds doesn't work with transform effect copies

    I created a gear by creating a circle, then a box for one of the pieces. I created a point in the middle of the circle and grouped the box with that point. Then I used the transform effect on that group to create a circular array. Then I grouped that and added a pathfinder-Add effect to make it one piece, but still keep it nice and editable. Then I punched a hole in the middle by adding another circle, grouping it to that, and adding an effect, pathfinder-Subtract.
    I then added two lines of text as one object. Those, of course, don't align to anything useful unless you outline them, so I added an outline effect, again so that it's still editable.
    And of course you have to make sure you enable "use preview bounds" in the preferences, or none of this will work.

    In the attached file, I expanded the appearance of one of the gears (check with showing outline mode), and you can probably see why it's not working as it should. If you align the text to the gear of the outlined object, it's centered as expected, based on the bounding box of the text (not where I would Actually put it because inside of a round object it looks better to use a circular bounding box, then center it based on that. But there's no tool for that, and this still shows the issue)
    For the gear on the right that is build non-destructively, the text is using it's bounding box correctly, but it's not using the preview bounding box of the gear. It's using the bounding box of the original lines Only, even though there are more parts there. And it doesn't matter if you try and outline it either. It still doesn't work.

    I narrowed it down to the transform effect and copies. It works with just transform, but it doesn't work on any subsequent copies. But it Should work on the preview bounds of the shape. So this is a bug. Now whether it's a programmer error where they didn't understand the intent, or a software bug of a function, I don't know. But it's still a bug.

    I created a gear by creating a circle, then a box for one of the pieces. I created a point in the middle of the circle and grouped the box with that point. Then I used the transform effect on that group to create a circular array. Then I grouped that and added a pathfinder-Add effect to make it one piece, but still keep it nice and editable. Then I punched a hole in the middle by adding another circle, grouping it to that, and adding an effect, pathfinder-Subtract.
    I then added two lines of text as one object. Those,… more

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    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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18. Help Cannot open Illustrator 2021 on MAC w/Catalina OS.

    Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?

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    1 vote

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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19. Illustrator v 25.3.1 on Mac Big Sur 11.4 Drag n drop multiple photos not dropping

    Adobe support support recommended I post here. When dragging multiple images from Photos, it grabs all images, but only drops 1 image. Copy and paste doesn't work either.

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    2 votes

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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20. レイヤー名が入力しづらい

    Mac mini (M1, 2020)
    Bigsur11.4
    Illustrator25.3.1

    日本語の変換周りの問題かと思うのですが、レイヤー名が入力しづらいです。Photoshopでは問題がないので、Illustrator固有の問題か、私の環境がIllustrator上でのみおかしいのかと思います。

    レイヤー名を変更しようとする時、
    １・バックスペースで消去しようとすると文字が確定してしまう
    ２・Tagキーで変換候補を選択しようとすると文字が確定してしまう

    伝わるかどうか不安ですが、動画を添付します。
    ずっと困っているので解決したいです。

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへご協力いただきありがとうございます。

    日本語の macOS のシステム環境設定＞キーボード＞入力ソースの「推測候補表示」が有効時に表示される変換候補ポップアップリストは、「Tabキーで予測された単語を選択」できる仕様です。

    しかし、Illustrator の場合、 Tabキーでは変換候補リスト項目の移動はされずに、パネルやダイアログ UI 上の次の項目に移動され、変換されていない文字が確定入力されしまうことを確認いたしました。

    追跡調査を行っております。
    開発の進展などがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム