Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7715 results found
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Missing canvas
I used basically every option just to check if that'll help. I have no idea what I've done, it just disappeared when I was trying to delete all selections. It's still the same after restarting the program. Pls help. ;-;
1 vote -
Configuração de Cores ficou horrivel
Depois a última atualização do illustrator, as configurações de cores ficou toda bgunçada, o programa força a opção "EMULAR ADOBE ILLUSTRATOR 6.0", e quando acesso arquivos que ja tem as cores com seus valores definidos o programa muda as cores por conta própria. Não encontrei uma maneira de desabilitar essa função.
1 vote -
Allow templates to save a color profile
Allow templates to save a color profile instead of opening EVERY TIME as untagged RGB or CMYK. Or at the very least, since Color Management Policy is set to Convert to Working Space... DO THAT!
3 votes -
Artboards jumping across screen
My operating system is Catalina. 10.15.7
Illustrator CC 2021
Apple Mac 2020 27". 40GB RAMI have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.
I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.
Can you assist?
…
1 vote -
合成フォントが保存出来ません
- Illustrator 25.2.1
- 合成フォントを新規作成して保存をクリック
- 保存される
- クリックしても反応しないので保存が出来ない
8 votes -
unable to use brush tool
i am unable to use the brush tool every time i click on it
2 votes -
v25.21 can't drag Illustrator window to external monitor (Windows 10 64-bit)
Clicking and dragging the illustrator window cannot bring it from the primary monitor to the external monitor. All other windows and programs can do it my system except Illustrator.
1 vote -
My colors keep getting dull randomly without changing settings
This has happened repeatedly on different documents. When I select a color, I find that when I look back at the file (without closing the file) in 15-20 minutes, the colors become dull. My settings are in RGB.
1 vote -
Syncing to Drop Box
I am now having issues saving my illustrator files. When I try there is a notice that says "unknown error occurred."
I was told by customer service that Creative Suite now has issues with Drop Box and we have to save our files to "downloads".
This needs to be rectified. There has never been an issue with saving to my Drop Box before. Does Adobe plan to fixing issues?
Adobe and Drop Box need to figure out why this is happening.
Losing hours because can no longer save/duplicate.1 vote -
Gradients got broken when reopening a file
A file I created only three months ago in an older version of Illustrator (project still ongoing) no longer shows the gradations. I spent DAYS creating. When I finally found where to get online Adobe support (that is not right), the tech had me download an older version of Illustrator as the solution. That does not seem like a solution. How do I keep these gradations in the new version? Why did they disappear? I have been a dedicated, daily user of Illustrator since 1990. I have more and more problems every year/upgrade. I used to always give your products/company…
1 vote -
Error message when exporting PNG, [!now]
OS: macOS Big Sur version 11.2.3 (20D91)
Illustrator version 25.2.1When using "export as" from the file menu, after making all selections and confirming, I get the error message "The operation cannot complete because of an unknown error [!now]"
I have to click OK to get rid of this message, however the image appears to export normally (PNG)5 votes -
Strings that are too long per line are not rendered
Strings that are too long in one line are not rendered
OS: Windows 10 Pro 20H2
Ai Version: 25.2.1This problem is probably caused by documents that are larger than about 2000px on a side.
If the text has no line breaks and exceeds a certain font size, the text will not be displayed at all.
Image output is also not possible.
It is also common for this problem to occur at the same time as Adobe Fonts license errors and save errors.
In most cases, the number of characters that stop the string from rendering is more than 1000,…1 vote -
Blue is now purple
When selecting a vibrant blue with the color-picker it shows it correctly and when it is applied it looks purple. (the color's HEX is correct though)
This also happens when I drag&drop an image that has vibrant blue colors in it.
Any ideas why this is happening?
6 votes -
most of the features are not working properly
most of the features are not working
1 vote -
Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview
Illustrator Version: 25.2.1
Mac OS: 11.2.3 Big Sur
MacBook Pro (16-inch, 2019)
CPU: 2.3GH-z 8-Core i9
Memory 664 GB 2667MHz DDR4
Graphics: AMD Radeon Pro 5600M 8GBDisplays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display
Reproduce steps:
Restart Machine
Launch Illustrator upon startup
Create New Blank Document
Press Cmd+R to enable Rulers
Click "view" under main menu and see "View Using GPU" grayed outDid not have this issue with prior versions of Illustrator or Mac OS
Temporary Fix:
Save file with rulers hidden
Re-Open document
Should default to having GPU on
TL;DR -…
11 votesHi All,
Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information
- Please share the details of the Ai version (desktop) you are using.
- If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
- Please share system details and GPU details for the machine you are using.
Warm regards,
Aishwarya G Gadodia
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Path+stroke profile weirdness
Plz examine the file. Two paths with different width profiles when reflected. Bottom one behaviour is good, top path behaves badly. Why would this be ?
2 votes -
Using Undo after accidental selecting text on path corrupts text and can’t be fixed with Undo
Object on top of unlocked text on path.
Sse lasso to select top object but also grab visually blocked text path by accident.
Delete.
Realize corrupted underneath text
Ctrl+Z does NOT fix text.
Please correct this ASAP2 votes -
Background Save works but it thinks it's not working! v25.2.1
I'm having an issue described in an older bug report (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki): open files stay marked as having unsaved changes when they are saved.
This is reportedly fixed in v25 but I'm on 25.2.1 and have this exact same problem. Not with every file and not every time, but it happens.
2 votes -
Auto spell check occasionally not working
I turn on the auto spell check always. However I still found out some typo mistake weren't underlined. I can still spot the spelling mistake by clicked into spell check function, but I cannot see the auto spell check is functioning well all the time.
5 votes -
separation preview
You have to turn off each color individually in separation preview .
With Photoshop you only need to click on a color. Hold down the mouse button and then pull it up or down to switch more colors on or off. So if you want to switch 10 colors off and on again, for example, you have to click the mouse a total of 20 times.
With Photoshop you only need two clicks for this process.
Why isn't this done at Illustrator?1 vote
- Don't see your idea?