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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Grid Tools (Rectangular & Polar) Keyboard Controls

    When using the Rectangular and Polar grid tools, NONE of the keyboard controls work.

    UP and DOWN Arrow keys do NOT work
    F, V, C, X for skewing do NOT work
    NONE of the keyboard controls work at all

    NEED THIS BACK ASAP

    I've tried in Ai2020 & Ai 2021 -- does not work in either

    https://youtu.be/tmz17UtoyW4

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  2. Illustrator Closes multiple menu items

    Dear Adobe

    I have recently come across a bug when multiple files are open in illustrator. When you close one of them it closes them all.

    Please can you kindly investigate this. It is an absolute pain when saving out multiple logo files.

    It might be my latest software update

    Look forward to hearing from you

    Best wishes

    Jay

    Look foward to heariong from you

    1 vote
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  3. Swatch filtering

    Hello,
    In previous versions of Illustrator, entering a Pantone number would highlight the swatch. Now in Illustrator 2021, it filters out every other swatch so I can't "browse" for adjacent colors.

    I don't even know what setting to look for.

    What's up with that?

    Thank you,

    Lynda

    1 vote
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  4. GPU support crashes reproducibly on different Macs (Mac OS 10.3 + Ai 25.x)

    The hole GPU support with Illustrator 2021 is broken on the Mac with Big Sur since the release of CC 2021 (Mac OS 10.3 + Ai 25.2.3). GPU support works with a blank document. The GPU support crashes reproducibly: switch on rulers > GPU crashes, open document with guides > GPU crashes, double click on grouped elements > GPU crashes, resize artboard > GPU crashes. Several upates went by without help. Every (!) colleague I have spoken to has struggles with the same bug since the release of Ai 2021. Both of my Macs (iMac i9 with Vega48 & M1…

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Type on path shifting placement

    I've updated to Illustrator 2021 (version 25.2.2), now when I open files from the 2020 version of Ai, type that was sitting on a curved path is now shifting all over the place. For example in the image attached the type should be full displayed and centres. This is happening on many files and is a major issue! This needs fixing!

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  6. Pasting in Front objects from different groups puts copies in the topmost group

    This is in latest version as of today's date. An annoying bug which was not present in older versions of illustrators and is reproducible:

    Create two vector objects and group them
    Duplicate this group (this is just to provide two groups, the problem exists across all groups of objects)
    Use Direct Select (A) to select one object from within each of these groups
    Copy (Ctrl+C)
    Paste in Front or Paste Behind will paste one object in front or behind and move the other selected object to that depth
    Regular paste pastes two objects as expected.

    2 votes
    0 comments  ·  Layers  ·  Admin →
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  7. symbols cannot be changed when in a mask

    I older version I could replace a symbol also when it was in a mask. I cannot do this anymore.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  8. ADOBE FONTS NOT ACTIVATING W/ UPDATE!!

    Orator fonts specifically are not loading which my entire company branding materials use. I need a resolution ASAP!!!

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. Shape anomalies when creating pattern brushes

    When I create a pattern brush using a series of pictures, other duplicated shapes (anomalies) would appear on top of the images when the new custom brush is applied to an object. In some cases it is duplicated, offset lines or flopped shapes that appear as additional objects...

    ungrouping all objects before making it a brush seems to resolve the problem...

    1 vote
    1 comment  ·  Brushes  ·  Admin →
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  10. UI Issues with Two Monitor Setup

    When I open Illustrator, sometimes it opens across both of my monitors with ridiculous scaling that causes it to be massive. It takes several full screen corner pulls to get it to a manageable size. Secondly, if I try to do a full screen preview on my second monitor, the whole thing just crashes, without fail, every time, so I am stuck designing on my laptop monitor instead of the secondary monitor.

    Lenovo Think Pad running Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz with 32 GB RAM, and NVIDIA RTX 2080 Max-Q on Windows 10 Pro Version 20H2

    I…

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  11. AI freezes when shape if reflected

    when i select a shape, copy, paste and then reflect the pasted shape, illustrator freezes and I have to force it to close.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  12. Fermer fichier

    os 10.14.6
    version 25.2.2
    J'ouvre plusieurs fichiers. Quand j'en ferme un, soit par le raccourci cmd w, soit par le menu fichier >fermer, il veut me fermer tous les autres… (comme si j'appuyais sur alt en même temps)

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  13. RGB colors appear differently in identical file setup

    I have created color codes in one document and brought them into another (with the exact same RGB setup) and the color breakdowns change to look the same. This is a problem because if I am sharing the RGB breakdowns with others, some of the colors appear much duller. I have noticed that something changes when an image is brought in from an external source sometimes. This is becoming a big issue across our team.

    3 votes
    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  14. Color Theme Picker works with problems

    After the Adobe Illustrator update (don't know if it was the last one in April 2021 or the previous one) Color Theme Picker in a new version of the Recolor Artwork tool stops working. Not only in my app but in the apps of at least 3 people - different OS, different computers. It just doesn't activate then you click the icon.

    The solution was found but it was very strange - you need to open Adobe Illustrator not directly on your computer but through the Adobe Creative Cloud desktop app. Then Color Theme Picker starts working. And continues to…

    12 votes
    8 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  15. Illustrator unable to compatible with computer GPU（AMD Radeon Graphics）

    Hello, when I use the software, the zoom file will jam, and the GPU option is not compatible with AMD GPU. I hope this problem can be solved in the subsequent version. Here is my system info:
    Illustrator 25.1
    OS: Windows 10 2004 （x64）
    GPU: AMD Radeon（TM） Graphics
    RAM: 16 GB Memory
    GPU Driver: Driver 27.20.11028.11001
    CPU：AMD R7 4800H with Radeon Graphics

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  16. My brush and pencil settings wont stay selected

    Whenever I select the options for my pencil or brush tool, e.g. uniform + basic, the menu changes to a default unwanted option, or gets stuck on one previously used. My paintbrush or blob brush tool does the same thing but goes further. It does not show the path or shape I'm drawing until after I've released the left click key or pen pressure.

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  17. Compound path using expanded fonts (certain fonts) not working correctly.

    Compound path using expanded fonts (certain fonts) not working correctly.

    Illustrator 25.2.1
    MacOS 11.2.3

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  18. use 2021 version open 2020 version file, the same image will be crash in 2021 version

    Our designers have 2020 and 2021 version illustration, but when we open the same file, the image will be crash when using 2021 version.
    Please help us to solve this issue! T_T
    Many thanks!

    1 vote
    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  19. Font previews in Character panel are very small when two monitors are used

    Font previews in Character panel are very small on my second monitor (hires Dell 24 inch), see screenshot in enclosed file.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  20. Illustrator keeps freezing after about 30 minutes work

    Intel Core i3, Windows 10.

    It keeps freezing or crashing when i go from one tab to another within the program. This problem is happening every 30 minutes of work and making it impossible to use the program and I'm losing work that I'm currently using.

    I have to close the program down and start it up again. Once I change tabs I get the dark grey background and I cant go any further.

    I have uninstalled and reinstalled Illustrator and I am having the same issues.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?
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