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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7722 results found

  1. Negative Offset not functioning using Pica

    When units are set to Pica

    Create a shape, choose Object Menu > Path > Offset Path. Input a negative number and move to Miter Limit. Number changes to a positive.

    Select the input field again and use arrow keys to create a negative number. Number changes to a positive.

    Use a negative number from with circumstance and click okay. Object obtains an offset path equal to the positive number (not negative).

    This behavior is preventing me from doing my work!

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  2. Changing values in Move dialog immediately applies them

    There appears to be another bug crept into the latest version of Illustrator when selecting an object and using the Object > Transform > Move dialogue.

    When you change values it commits those values rather than previews them, even if you cancel the operation. Ie. if you type 100mm into the x-coordinate box then change it to 150mm it will move your object 100mm then a further 150mm (250mm in total) rather than honouring the last value and only moving it 150mm.

    Illustrator is becoming all but unusable of late.

    3 votes

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  3. No Response when saving/printing files

    Every time I attempt to save a file in Illustrator or Photoshop the system (Windows 10) hangs and shows 'no response'. It clears itself after a couple of minutes and then works normally. It will hang like this while I am printing as well. Our Level 1 tech has not been able to find the problem and it is becoming frustrating when attempting to work on a project. I have uninstalled and re-installed the programs twice as well as reinstalling the operating system to no effect. I have also tried rolling back to an earlier version which also has no…

    1 vote

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  4. Pivot point in Free Transform doesn't snap

    Draggable pivot pint in Free Transform tool doesn't snap at all: not with Smart guides, not with Snap to grid.

    8 votes

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    2 comments  ·  Snapping  ·  Admin →
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  5. Missing image link when pasting

    When I select artwork in one open document, select copy and then paste into another document, Illustrator cannot find the image links.
    However, when I drag the artwork from one document to another there is no problem.
    Congratulations to Adobe in breaking records for the most buggy version of Illustrator so far!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  6. BUG: pdf with CMYK JPEG is inverted when opened in Illustrator

    Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4

    METHOD
    open a PDF that contains a CMYK JPEG image in Illustrator
    (This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)

    RESULT
    image is shown inverted in illustrator (same issue opened in Photoshop as "image").
    Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.

    PDF and original JPEG are attached.

    EXPECTED
    visually the same as input file, no inverted image

    4 votes

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  7. BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf

    Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.

    1 vote

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  8. Random slow-downs opening or saving files

    In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.

    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 64 GB
    Boot ROM Version: 172.0.0.0.0
    SMC Version (system): 2.41f1

    OS 10.13.6

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. Thai language bug

    Thai font deleted or missing when create outline.
    Most of the time it happens to few or last fonts of the line.

    Macbook Pro 15"
    OS 10.14.6
    IllustratorCC version 23.0.4

    7 votes

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    Hi,
    Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

    Thanks,
    Ashutosh

  10. Illustrator bug images and files and QT movies

    I posed this before and it seems to have vanished so i am re-sending.

    These images and jpegs and qt movies and files correspond to several bug reports over the lst month.

    Please refer to tehse files when addressing my bug reports.

    I have repeatedly reported tehse bugs, most of which have been occurring with multiple vesions of illustrator, some ating back decades, through multiple versions and mutiple mac models, through multiple operating systems.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A42cace1b-f6e3-4555-b4aa-c9d959341108

    Doug Millhoff
    D.Millhoff@sbcglobal.Net
    213-251-8551

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. Pathfinder and redraw bugs

    These screenshots and QT movies and AI files correspond to bug reports I made earlier this month.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Aabb5c132-3029-4f7a-bf02-e76f73bd22cf

    1 vote

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  12. 1 vote

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    1 comment  ·  Tools  ·  Admin →
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  13. Relink error

    Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
    It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives

    1 vote

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  14. Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume

    Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

    Here is the code

    for(var i=0;i<500;i++){
    var doc = app.documents.add();
    doc.saveAs(File('~/Desktop/Test'+(i+1)))
    doc.close();
    }
    Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

    I have attached the screenshots for memory…

    1 vote

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  15. Imported eps fonts are wrong

    Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
    OS - Windows 7 64bit
    - I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
    When the image is opened in Acrobat the font is actually Arial.
    See the attached figure for the bug. The same image opened in actobat / illustrator.

    1 vote

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  16. Duplicated artboards containing Export Assets link to the new artwork not the original

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by…

    4 votes

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  17. Crash in windows 10 64-bit when using trackpad to scroll in layers panel

    I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  18. Bug in pasting of metafile data from clipboard

    Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
    This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
    Running Windows 10 pro 1903 (18362.239)
    The effect of the bug is demonstrated in the attached Word file.

    1 vote

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  19. 1 vote

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  20. Illustrator crash by opening Fonts

    Everytime when I am in an open file (new or existing) when I go to fonts (above in the menu so you can see visually all the fonts how they look) AI crashes. I cannot find the problem. Delete and reinstalled is serveral times... who can help me, please

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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