8135 results found

1. Track type doesnt work after last update

   Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document , copy paste the illustrations and it inserted without our track style, so again it looks different.
   We are 100% sure that this problem started after last update, because we had a mac which didnt have updated Illustrator and the problem wasnt there.
   Could you please help us?

   Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document ,… more

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2. "File, Edit, Object" etc freezes/doesn't work

   After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
   I already deinstalled and reinstalled it 2-3 times, but it doesn't help.

   MacBook Air 2018
   MacOs Mojave 10.14.6
   1,6 GHz Intel Core i5
   8 GB 2133 MHz LPDDR3
   Intel UHD Graphics 617 1536 MB

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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3. ドロップシャドウのバグ

   最新23.1.1にて、効果→スタイライズ→ドロップシャドウを作成後、それを選択して編集→カラーを編集→グレースケールに変換 をすると、グラデがベタになってしまいます。（23.0.6だと問題なし）

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Beachballing for any added effect in Illustrator.

   Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

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5. Frequent crash, no crash report , sometimes does not generate recovered file

   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16207 MB
   Lenovo Yoga 720 151kb
   intel core i7
   Driver[1] Name: NVIDIA GeForce GTX 1050
   Driver[1] Driver Version: 23.21.13.9125
   Driver[1] Driver Date: 20180316000000.000000-000
   Driver[1] Adapter RAM: 2048
   Driver[1] PNP DeviceID: PCI

   Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

   Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via task manager. Sometimes there is NO recovered file, so I am losing work. When a recovered file is generated, sometimes images disappear or or otherwise corrupted so I have to add them all back. No particular action seems to trigger it as far as I can tell, just general use with simple things like text boxes and colored shapes. No complicated effects or anything, just the most basic elements. I never see a crash report message on the screen, although I suppose the crash reports are generated and just stored somewhere.? I am exhausted by AI all the time, but it's even more frustrating right now with many deadlines going on.

   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16207 MB
   Lenovo Yoga 720 151kb
   intel core i7
   Driver[1] Name: NVIDIA GeForce GTX 1050
   Driver[1] Driver Version: 23.21.13.9125
   Driver[1] Driver Date: 20180316000000.000000-000
   Driver[1] Adapter RAM: 2048
   Driver[1] PNP DeviceID: PCI

   Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

   Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via… more

   6 votes

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6. Significant redraw decrease in v23.1.1 when panels are on-screen

   Please find attached the video screengrabs for the issue.

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7. GPU Preview hangs with simple file

   System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

   I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

   I can simply work around this problem by disabling GPU performance from prefs (or alternatively switching to preview on CPU, but then I need to initially open the file with GPU preview, which might hang the program). Just thought this info might be valuable for debugging.

   System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

   I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

   I can simply work around this problem by disabling GPU performance from… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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8. CC Libraries import yields progress indicator for thumbnail

   With the most recent release of Illustrator (23.1.1) on a Mac running Catalina 10.15 Beta, any time I drag an item into the Libraries panel, a thumbnail fails to appear (instead I get a persistent animated progress indicator). I'm able to see the correct thumbnail of the imported item in other Adobe apps (Photoshop and InDesign), as well as online (Libraries --> View on Website). Only after I restart Illustrator do they appear.

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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9. When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough.

   When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough. I am working with letter and A4 formats, it is not convenient to enlarge my artboards every-time I export.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Installing previous patch removes custom workspaces

    After installing v 23.0.6 going down from v23.1 using the Creative Cloud app, ALL of my custom workspaces were DELETED. Considering this doesn't happen when going up a version, I wouldn't have thought this would happen going back down to the previous version (still CC 2019). No warnings were given that this would happen.

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    1 comment  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. Save As Crash

    Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.

    Windows 10 Home

    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"

    "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
    10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.

    6 votes

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Problem with center align and arrowheads (v 23.1)

    I have a few simple lines with arrowheads. When I try to use center align to line these elements up, the arrowheads swap ends on some lines. The alignment works, but when I try to undo this, the arrowhead doesn't revert to original direction? This seems to be a bug.

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14. Panels, windows not updating or displaying correctly

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM, 4GB graphics card. Latest OS.

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM,… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Window jumps to new size when I grab resize thumb in bottom right corner

    When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.

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    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Black bars - buggy redraw / tearing on window scrolling

    Black bars appearing when hold down SHIFT and DRAG to scroll.

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    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Workspace migration not working

    Illustrator v24.0
    Mac OS 10.14.6
    I thought it worked in previous versions. When I installed InDesign 2020, my 2019 custom workspaces were included. In Illustrator they are not included and I have to recreate them, which is a royal pain. Is this a bug or just a dropped feature?

    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Corner widgets are off automatically

    Every time i open Illustrator I have to enable the Corner Widgets. It seems that the preferences file for these types of settings does not update.

    1 vote

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19. Outlines of shapes under top shape showing through fill of top shape

    Outlines of shapes underneath top shape are showing through though there is no transparency or opacity settings effected. Top shape is brought forward but it's acting like its transparent to outlines. (images showing problem and transparency settings attached)

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    1 vote

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. Downloaded free trial and it's not working
    1 vote

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is no a problem UserVoice forums can help to solve, unfortunately, for many reasons.

    You have to contact support to deal with it, if this is still a case.