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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8135 results found

  1. Opening Graphic styles causes crashes of v23 (and previous versions)

    Crashing when graphic styles panel is opened.

    December 2018
    After your technicians shared the screen and saw this happened even with a blank canvas, I was promised this would be fixed soon.

    September 2019
    Graphic Styles STILL crashes.
    Others are also having problems.

    WHEN will this be fixed? ETA?

    Illustrator 23.0.6
    Mac OSX 10.13.6
    32 Gigs of Ram
    3 terabyte hard drive

    1 vote

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  2. Illustrator Brush/Blob brush Lag Issue

    Windows 10 Pro
    After latest Illustrator update, all brush tools are lagging - blob brush & brush. (using either mouse and tablet) Before an update everything works fine.
    Restart and making more disk space didn't help.

    4 votes

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    0 comments  ·  Brushes  ·  Admin →
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  3. Workspaces can’t be switched, managed, or saved

    NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.

    8 votes

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  4. 2 votes

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    2 comments  ·  Performance  ·  Admin →
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  5. Missing embedded graphic upon export

    I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and…

    1 vote

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  6. adobe illustrator 2015 onword version jerk and lagging issue

    im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

    1 vote

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  7. Linked multipage .ai documents within Illustrator will not be stored properly anymore if linked more than once

    When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
    It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!

    place ai. file in open Illustrator document with a specific artboard
    place the same ai. file in that open Illustrator file with…

    1 vote

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  8. Justification doesn't work right

    In a block of justified text, when you fine tune the justification settings to spread the letters more evenly and avoid white gaps, the justification gets broken.
    (In Indesign the same procedure works perfectly.)

    On my screenshot you see the default setting on the left, and on the right with the letter and glyph spacing set to slightly decreased minimum and slightly increased maximum values – and the justification is gone…

    3 votes

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  9. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019

    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

    12 votes

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  10. inutilisable

    Plante en permanence à l'ouverture.

    Préférences supprimées, ça recommence de la même manière :
    à l'ouverture de l'appli puis à l'ouverture/création d'un nouveau document, la roue puis tous les menus deviennent grisés. On peut changer d'outil mais pas les utiliser.
    Les panneaux de fonction sont actifs mais rien n'est possible.
    L'appli n'est pas signalée bloquée par le système.

    Je n'ai pas accès aux bibliothèques, je pense qu'elles sont en cause.

    Ce soft est de pire en pire.

    CC 2019 23.0.6

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  11. reflect with alt key locks up illustrator (reproducible)

    When you press alt while doing a reflect, it locks up the entire UI of Illustrator and you need to restart.

    Please fix this

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Illustrator 23.1 crashes when "Other Script..." is clicked

    Illustrator 23.1 crashes when "Other Script..." is clicked

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  13. Blend tool with Freeform Gradients does not working properly

    Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
    It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.

    18 votes

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    1 comment  ·  Gradients  ·  Admin →
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  14. Freeform gradient fill disappears on select all action

    1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
    2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
    3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
    4. The Fill for the path disappears and the freeform…
    5 votes

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  15. Multiple DXF conversions overwrite other artboards

    On my iMac with OSX Mojave.

    If I import 2 dxf files for conversion and leave their tabs available, the next to be imported overwrites the second tab placing the image on top of what is already there and then proceeds to open the 3rd tab with a blank Artboard.

    In the attached screenshot, the overplayed image is with red lines, the original image on that tab is in black lines

    1 vote

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  16. My brush does not display stroke

    Im drawing in illustrator and when I got to the brush tool and draw it sometimes shows a dot or it doesn't show anything at all. When I release after drawing it shows the stroke but the finished product. You can see how annoying this is when sketching an idea. It just draws but doesn't show the brush outline before you release to make the line.

    4 votes

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    0 comments  ·  Tools  ·  Admin →
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  17. The operation cannot be complete beacuse of an unknown error. [STEX]

    Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
    I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
    System: MacOS Mojave Version 10.14.6
    Illustrator Version 23.0.6
    Thanks!

    5 votes

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    5 comments  ·  Gradients  ·  Admin →
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  18. Illustrator 22.0.1 Crash on Startup when Signed In on Windows with a Microsoft account

    Adobe Illustrator version 22.0.1 (x32-bit) crashes on startup on any user profile logged in with a Microsoft account.

    It works fine on the PC across local user accounts, but as soon as the local account is converted to a profile linked to a Microsoft account, that's it. No more Illustrator.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  19. Panning with Space bar stuck

    Moving with pan on space bar glitches into stuck hand closed — won't release until you double click again.
    Line at 64k has multiple artifacts.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. Weird Font punctuation behavior?

    Version: 23.0.6
    OS: 10.14.6

    I'm experiencing weird font behavior with the Merriweather typeface in Illustrator. It only happens for this typeface and only in Illustrator.

    When I try to type ' ," ' (comma + end quote), the spacing inexplicably condenses. When I switch fonts, the spacing goes back to normal. I don't have any special character or glyph settings to my knowledge.

    I tried the same type combo in other tools (Photoshop, XD, Sketch), and it works fine and looks normal. This only happens in Illustrator. Any ideas?

    vid: https://cl.ly/91488463a100

    1 vote

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