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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Illustrator v. 27.3.1 wont open from Creative Cloud

    When i try to open Illustrator from the Creative Cloud App, it simply wont open the program. It appears in the taskbar with AI logo, but nothing happens.
    Please help, im working with a deadline :)

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  2. Bug Report: Chinese Character Multiplication and Overlapping in Adobe AI Version 27.3.1

    The latest version of AI, version 27.3.1, has a bug that causes Chinese characters to multiply and overlap when typing without pressing Enter. This issue was not present when reverting to the previous version. Please fix this bug as soon as possible.

    0 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. tried to paste a japene word but it just showed me your code

    tried to paste the japanese word for lucky but it just showed me your code

    1 vote
    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Grey borders appear on rectangles when exporting to PNG (scaled)

    When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
    – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
    – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I…

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Certain shapes make illustrator change from GPU to CPU. Can't change back until a fresh reinstall.

    I created this glass effect on my laptop and exported it to drive to download onto my PC. It opens normally with GPU preview but it switches to CPU if I zoom into my work. After some experimenting I found out it's only because of my shapes that create the glass effect. It affects both my laptop and PC. Laptop uses 1660 Max Q, not intergrated graphics.

    It also affects other files (not consistent), that I open at the same time. Other files that are affected can't be changed back to GPU preview despite reopening the files individually. PC restart…

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. ARTBOARDS

    Currently there are massive slowdowns when adding artboards. Once I get above twenty, even if there are only simple vector graphics are text it get extremely slow. Please fix, thanks.

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  7. color doesn't reflect to the object except black and heavy color in all color modes

    the colors pnale is going very weired it only color the dark colors only and when trying to change to lighter colorit wondnt respond.
    pleas note this error ocured in any color mode. and the color slider interact differently than mouse cursor.
    please see the attached GIF
    operating system Windows 10 last update
    Illustrator 27.3.1

    1 vote
    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  8. PMS LAB swatch in Library changes to CMYK when used

    I’m having issues with my Pantone swatch in Adobe Illustrator’s Library. The swatch is saved to the Library with LAB settings, but when I select it it converts to CMYK forcing me to change it back to LAB and reenter the values every time I use it. I have hundreds of files that need Pantone colors which makes it a waste of valuable time. I’m attaching a youtube link of my screen to show what is happening. https://youtu.be/Pv4G7II95BM Is there a setting I need to use to solve this problem? Also, I’m using Illustrator 2023 (27.3.1) and Mac OS (10.15.7).

    1 vote
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  9. Black artifacts on strokes

    No funciona bien el trazo

    2 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Se cierra automáticamente

    No me deja habilitar el acceso a Illustrator, se cierra sin consentimiento.

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  11. lagging, hanging and crashing when GPU performance is enabled.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  12. Ink value changes to 0 while adjusting color

    When selecting multiple items with a different color mix, values changes to 0 when adjusting a single ink while it shouldn't change. In older versions this doesn't occur.

    In the screencap, the Cyan value changes to 0 so the colormix changes completely.

    Operation version: MacoOS Ventura 13.2.1
    Version Illustator: 27.3.1

    3 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Type Error in Tradition Chinese / 打中文字會冒出重複且多餘的字

    The Text Tool has problem during typing with 'Tradition Chinese 注音'. The end of text box will type the error words automatically.

    4 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  14. ツールウィンドウが消える

    Macでイラレ、フォトショ、インデザを使用しています。
    バージョンが新しくなってから起動するたびにワークスペースに表示しているツールのウィンドウが消えます。ワークスペースを保存していますが、一度別のに切り替えてから自分用のスペースを読みこないと戻ってきません。面倒くさくて仕方ないので修正してください。

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  15. Auswahlwerkzeug reagiert verzögert

    MacBook Pro M1 2021, 16GB MacOS Ventura 13.2.1
    Illustrator 2023

    Ich habe gerade erst begonnen mit Adobe Illustrator zu arbeiten und bin auf ein sehr nerviges Problem gestossen.

    Das Auswahlwerkzeug reagiert jedoch verzögert, teilweise mehrere Sekunden. Selbst bei ganz banalen Objekten wie einem Rechteck. Wenn ich ein Objekt nur Auswählen möchte, und ich den Cursor nach dem Klicken entferne, verschiebt es sich nach einer kleinen Verzögerung. Wenn ich ein Objekt verschieben möchte, muss ich erst die Verzögerung abwarten, bis es an meinem Cursor "klebt".
    Siehe Video.

    Alle anderen Funktionen laufen flüssig ab.

    Gibt es eine Einstellung oder so die ich…

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  16. Textrahmen verkettet sich beim Bewegen

    Betriebsystem: macOS Monterey 12.6.3
    Illustrator Version: 27.2

    Mir ist leider noch unklar welche Schritte genau zu dem Problem führen.
    Ich arbeite aktuell in großen Arbeitsflächen.

    Manchmal wenn ich Texte verschieben möchte, lassen diese sich nicht verschieben, sondern verketten sich einfach mit dem obersten rechten Punkt der Arbeitsfläche. Sie lassen sich dann gar nicht mehr verschieben.

    Cmd-Z löst das problem nur kurzweilig - manchmal auch gar nicht. Dann bleibt die Verkettung bestehen, während sich andere vor der Verkettung stattgefundene Schritte Rückgängig machen.
    Wenn ich Illustrator beende und neu starte, ist der Fehler für einige Zeit wieder behoben.

    Eventuelle bestehende Verkettungen kann…

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  17. Colors don't match

    The color picker rounds the CMYK to the nearest whole number but the color window does not. They should be made consistent.

    2 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  18. Move tool not working

    I am trying to use the Move tool in Adobe Illustrator 2023 (version 27.2) on an iMac (macOS Catalina version 10.15.7) to make copies of an object at specified intervals. However, when I enter values into the Horizontal and Vertical position boxes, nothing happens. If I click Copy, Illustrator ignores the Horizontal and Vertical specs and just creates a copy in the same location as the original.

    2 votes
    2 comments  ·  Tools  ·  Admin →
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  19. unwanted layer merge

    Computer 1 creates a file with 4 layers (Print, reg marks, thru-cut, crease)
    Computer 2 opens file and all layers have been merged onto 1 single layer. In fact the other layers don't even exist anymore. Also everything in the merged layer has a clipping mask over it?
    Yet when computer 1 opens the file again all the layers are still there.

    Same versions of illustrator on computers 1 & 2.

    1 vote
    5 comments  ·  Layers  ·  Admin →
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  20. Can't right click to open context menu after selecting new object

    Right-clicks very often (but not quite 100% of the time) fail to open the context menu if the right mouse button is clicked straight after selecting a new object and the mouse pointer has not moved between the left-click (that selects the new object) and the right-click.

    Moving the mouse pointer even a little after selecting a new object makes right-clicks register correctly. The clicks will also register correctly if the user waits about 0.5 seconds before right-clicking, when not moving the mouse.

    If the right-click fails to register, clicking the button again will work, even without moving the mouse…

    1 vote
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?
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