8058 results found

1. Charter font is misrendered at small sizes

   The Italic version of the Charter font that comes standard on macOS is misrendered at small sizes by several Adobe programs, including Illustrator and Acrobat.

   Steps to reproduce on macOS:

   1. Create some text in a new document, ideally including the character "A"
   2. Set the typeface of the text to Charter Italic
   3. Simply zoom out until the "A" is shown with obvious artefacts. Zooming in again resolves the issue. See attached screenshot of the same text rendered at larger and smaller sizes, for comparison.

   Notes:

   This affects not just the "A" character, but it's the most noticeable with it. Notably, it affects "s". The artefact appears/disappears at different zoom levels for different characters.

   Non-Adobe programs, such as macOS's Preview.app, are not affected.

   The problem appears in print as well, though in a less extreme form.

   I have been seeing this for years and there are reports of the same issue online.

   Version info:

   macOS 13.4.1 (but the problem appears on earlier versions as well)
   Illustrator 27.7 (but the problem appears with earlier versions as well)
   Font version: 14.0d2e1 (as reported by Font Book.app); reported as "System Font"

   The Italic version of the Charter font that comes standard on macOS is misrendered at small sizes by several Adobe programs, including Illustrator and Acrobat.

   Steps to reproduce on macOS:

   1. Create some text in a new document, ideally including the character "A"
   2. Set the typeface of the text to Charter Italic
   3. Simply zoom out until the "A" is shown with obvious artefacts. Zooming in again resolves the issue. See attached screenshot of the same text rendered at larger and smaller sizes, for comparison.

   Notes:

   This affects not just the "A" character, but it's the most noticeable with it. Notably, it… more

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   1 comment  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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2. Triple Click HxW or X/Y boxes causes Crash

   When wanting to adjust the size of an object, triple clicking within the height/width or X/Y boxes causes the application to crash.

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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3. Stroke Inside is unchangeable on a compound shape

   If you make a compound shape from two paths with strokes set to Inside, then this is retained for the compound shape and shown in the Appearance panel, but it's not reflected in the Stroke panel and it can't be changed there.

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer happens in Beta 28.7.0.23

4. "unknown filter error" when importing variables which have multiple links within the document

   "unknown filter error" when importing variables which have multiple links within the document.

   Reproduce:
   1. make a document with variables. I have a mix of image and text but I don't think it matters.

   1. link multiple document objects to one variable, as is allowed within illustrator

   2. try to update the variable library with a CSV that has the same structure just different values (average use case)

   You should get a dialog warning that variable sets need to be overwritten blah blah click ok and then the error pops up. Probably forgot a nested loop would be my completely uneducated guess.

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Illustrator 2023 freezes when launching

   Freeze Illustrator app (2023) always when I launch the app first time after launching Windows 10.

   Current temporary solution is
   1) Freeze illustrator during launch (No response condition)
   2) Close the app by task manager or any relevant method
   3) Click Illustrator again then select whichever the choice to open ( "Run Diagnostics" or "Launch Illustrator")
   4) Normally open the app
   5) After close the app, situation is the same from step 1

   Already tried to uninstall the app and reinstall but situation doesn't change.

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   2 comments  ·  Launch  ·  Delete…  ·  Admin →
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6. Fechamento repentino / Using Pen tool crashes Illustrator

   O programa fecha sem mais nem menos e de repente.
   Não identifiquei um padrão, ou um sintoma recorrente no momento da ação. apenas que estava utilizando a ferramenta caneta.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Automatic numbering does not continue in linked area type

   While using automatic numbering, an area text linked to another Artboard or within the Artboard restarts the numbering from 1 after moving the overflown text to the second linked type area. Please add option to choose restart the numbering or continue numbering with user preference. Another issue is that one point with continuing the lines to the next type area also starts with numbering rather than considering the continuation of the last line from first type area.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Rotate tool doesn't center

   When trying to select center while trying to rotate an object around another one, it doesn't center. It will put the center of rotation somewhere around the center of the second object. Like this everything rotated and copied is off center.

   Not sure if it is related, but when selecting several items and want to align them horizontally, it just doesn't work. It is placed off the axis (imaginary horizontal line).

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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9. Can't resize objects, issue with selection tool

   Can't resize objects like images or text boxes once they have been placed. Could only use scale and rotate for resizing items. Seems the selection tool isn't working as it should, or it's illustrator itself. I've seen this seems like a recurring problem over the years

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   5 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This often happens when the bounding box gets accidentally turned off, presumably with the Cmd/Ctrl+Shift+B hotkey. You can turn it back on with this key or do it with the View > Show Bounding Box command.

10. Application name in dialogue box contains strange character

    Illustrator version 27.6 shows strange characters in dialogue box.
    The app name is $$$/GeneralStr/196=Adobe Illustrator.
    It feels not good, to use an app with a strange behavior like this.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in 27.6.1 update.

11. Exporting large panels in pdf gives an error. please fix this
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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Layers turned off on open of previously saved file

    When opening a previously saved file, multiple groups across artboards have their visibility turned off when they are active at save point.

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    2 comments  ·  Layers  ·  Delete…  ·  Admin →
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13. OBJECT > EXPAND creates SPIKES in geometry

    I use Illustrator to create emboss patterns for production tooling. When delivering my patterns, all geometry must be EXPANDED and represented as real vector lines so that the engravers can mill out the tool.

    Recently, when I EXPAND the patterns I make (OBJECT > EXPAND), I'm starting to see random SPIKES in my outlined strokes when using the EXPAND tool in the menu. This problem is reproducible on my machine, but it does appear to be random. Sometimes it does it, and sometimes it doesn't. My vector curve is stroked at 0.03 inches.

    This problem is causing CRITICAL delays in my workflow, as I have to find these tiny spikes in a file that's essentially 110'' x 70''. This has never been a problem until recently, so can only assume an algorithm change deployed in a recent version is causing this. Really need your help in addressing this!

    Using Illustrator 27.6.1 (64-bit) on Windows 10 19045.3086

    I use Illustrator to create emboss patterns for production tooling. When delivering my patterns, all geometry must be EXPANDED and represented as real vector lines so that the engravers can mill out the tool.

    Recently, when I EXPAND the patterns I make (OBJECT > EXPAND), I'm starting to see random SPIKES in my outlined strokes when using the EXPAND tool in the menu. This problem is reproducible on my machine, but it does appear to be random. Sometimes it does it, and sometimes it doesn't. My vector curve is stroked at 0.03 inches.

    This problem is causing CRITICAL delays in… more

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    6 comments  ·  Strokes  ·  Delete…  ·  Admin →
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14. Illustrator not using GPU preview on MacBook Pro M1 Max

    I bought a new MacBook Pro M1 Max 16" 2021 I have the latest version of Illustrator installed. But when I work with a project where I have a bitmap image illustrator automatically switches to CPU preview and everything crashes.

    When I want to click up in the menu View > View using GPU - I can't it's greyed out. Cmd + E shortcut doesn't work either

    I can't work with the program like that. Please do something about it. For it is completely crazy. And you don't solve it and yet it limits the work quite a lot. Several users have written to you here and nothing. So why do we pay a subscription when such big problems are ignored.

    I have Illustrator 27.5.1.

    MacBook configuration:
    MacOS: Ventura 13.0
    MacBook 2021 16"
    Chip: M1 Max - 10 core
    GPU: 32 GB
    RAM Memory: 64 GB

    I will be grateful for the reply and positive solution.
    Thank you

    I bought a new MacBook Pro M1 Max 16" 2021 I have the latest version of Illustrator installed. But when I work with a project where I have a bitmap image illustrator automatically switches to CPU preview and everything crashes.

    When I want to click up in the menu View > View using GPU - I can't it's greyed out. Cmd + E shortcut doesn't work either

    I can't work with the program like that. Please do something about it. For it is completely crazy. And you don't solve it and yet it limits the work quite a lot. Several… more

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. File > New > No answer

    Good evening, I cannot create a new file on Adobe Illustrator.
    As usual, I click on File > New, then no answer, nothing happen...

    Any suggestion ?

    I uninstall the app then install again, same error.
    I checked with Creative Cloud Cleaner, same thing...

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    1 comment  ·  Actions  ·  Delete…  ·  Admin →
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16. unresponsive after remote desktop disconnection

    While using AI (2023, Windows) via remote desktop, AI becomes unresponsive and must be force-quit each time the RDP connection drops.

    To reproduce:
    - Connect remotely to Windows
    - Start AI
    - Break network connection
    - Restore network connection

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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17. Two selection borders around text

    There's a second border around a text in my file when I select it. I cannot find why, what it does and how to remove it. When I create new text, it doesn't appear.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The object has Text Wrap applied to it. It can be removed with Object > Text Wrap > Release.

18. Problème de vectorisation de la numérotation (puces et numérotations) sur MacOs 12.2 et AI 27.5

    La numérotation disparaît lors de la vectorisation si on convertit pas en texte.

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. フォント検索中に落ちました。

    OS:Windows11
    ILLUSTRATOR: 27.8.20

    フォントを探していて、下記内容のダイアログを出力して落ちました。[Kill Process] [Ignore ] [copy] などのボタンが出ていたので、copy で内容を取得しました。

    ---

    出力されたエラーはこちらです。

    Debug Assert failed!
    {
    expression: "removedB || bNotExistingOK"
    hash: "ad5780dd-013c-9e84-ec7d-463b0000003a"
    lastError: "1400"
    sourceFile: "C:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvaui\ui\src\OSUI.cpp"
    sourceFunction: "dvaui::ui::UINode::UIRemoveTimer"
    sourceLine: "4969"
    threadID: "29340"
    threadName: "main"
    timestamp: "2023-06-24T11:09:11.0Z"
    }

    -------------- StackTrace --------------
    ai::controls::UIFontView<ClientFontType>::~UIFontView<ClientFontType> ( @ 0) (dvaai.dll+0x000000000012D142)
    dvaui::ui::UINode::UIDoTimerNotify ( @ 0) (dvaui.dll+0x000000000062EC6C)
    dvaui::ui::UINode::UIDispatchPossibleTimer ( @ 0) (dvaui.dll+0x000000000062D7DD)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006D3943)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D8CE9)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D1796)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006DC283)
    dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030A7DC)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000FFA87)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000000FC671)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000FF9D5)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006D11D4)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000018231)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000017CF1)
    exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000F5C6)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000F6CE)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000000FEE06)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000000E6AF8)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x000000000027F541)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000002C005E)
    gudeVersion ( @ 0) (Illustrator.exe+0x000000000147EAE2)
    BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x00000000000126AD)
    RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000005A9F8)

    OS:Windows11
    ILLUSTRATOR: 27.8.20

    フォントを探していて、下記内容のダイアログを出力して落ちました。[Kill Process] [Ignore ] [copy] などのボタンが出ていたので、copy で内容を取得しました。

    ---

    出力されたエラーはこちらです。

    Debug Assert failed!
    {
    expression: "removedB || bNotExistingOK"
    hash: "ad5780dd-013c-9e84-ec7d-463b0000003a"
    lastError: "1400"
    sourceFile: "C:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvaui\ui\src\OSUI.cpp"
    sourceFunction: "dvaui::ui::UINode::UIRemoveTimer"
    sourceLine: "4969"
    threadID: "29340"
    threadName: "main"
    timestamp: "2023-06-24T11:09:11.0Z"
    }

    -------------- StackTrace --------------
    ai::controls::UIFontView<ClientFontType>::~UIFontView<ClientFontType> ( @ 0) (dvaai.dll+0x000000000012D142)
    dvaui::ui::UINode::UIDoTimerNotify ( @ 0) (dvaui.dll+0x000000000062EC6C)
    dvaui::ui::UINode::UIDispatchPossibleTimer ( @ 0) (dvaui.dll+0x000000000062D7DD)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006D3943)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D8CE9)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D1796)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006DC283)
    dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030A7DC)
    dvacore::config::ExecuteTopLevelFunction (… more

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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20. Illustrator 27.6.1 randomly freezing...

    This is happenng to a few of the machines in my office. AI will randomly stop responding. The window will grey out and the only way to resolve is to force quit (I've given it an hour once to see if it resolved itself, but no).

    AI 27.6.1
    Windows 11
    Nvidia RTX A2000 12gb GPU
    i7-12700 CPU
    64G memory

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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