7716 results found

1. Selecting multiple links with cmd+click in Illustrator with Wacom Pen is broken.

   I'm using a iMac Retina 5k 2020 with a Wacom Intuos Pro.

   I've noticed that after one of Illustrator's Update, I was not able to select multiple links (cmd+click each link) in the Link Tab with my pen, but when I was using a mouse, there wasn't any problem.

   I was going to blame Wacom, I've had issues with their updates before, but I've reverted to Illustrator 26.0 and it was working perfectly fine. I've updated older versions 1 by 1 to see when it started bugging and it looks like version 26.4 is the culprit and it kept on bugging in more recent versions, I have installed the latest v27 and it's still problematic. My Wacom drivers are all up to date, latest one was today.

   I've uploaded videos of examples of the problems, one where I can select multiple links in the link tab v26.3.1 and another where it won't work, v26.4 and up. How can we fix this, I use this all the time, and selecting object one by one on my artboard is not going to work for me.

   Please help!

   I'm using a iMac Retina 5k 2020 with a Wacom Intuos Pro.

   I've noticed that after one of Illustrator's Update, I was not able to select multiple links (cmd+click each link) in the Link Tab with my pen, but when I was using a mouse, there wasn't any problem.

   I was going to blame Wacom, I've had issues with their updates before, but I've reverted to Illustrator 26.0 and it was working perfectly fine. I've updated older versions 1 by 1 to see when it started bugging and it looks like version 26.4 is the culprit and it kept on… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

   Is there a reason this same PDF is no longer able to open in the new Illustrator?

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

   The team will investigate it. No investigation can start without the actual file.

3. Intertwine bug when export as pdf X4

   mac os 12.6, illustrator 2023
   create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
   by choosing "compatibility: acrobat 8" the problem does not appear.

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   23 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

4. Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color

   This issue is not new and occurs for a few years at least.
   I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my customers.

   This issue is not new and occurs for a few years at least.
   I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my… more

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   10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The solution provided in the comments below.

   
   

   However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.

   
   

   If you think Illustrator should pick another color in cases like this — please continue voting.

5. With large UI scaling enabled, New Document dialogue does not properly display input text boxes

   Setting UI Scaling preference to large causes the New Document dialogue to incorrectly display text input values due to baseline being too high and clipping off top of characters, making it difficult to edit. This does not appear to affect other dialogues although not all were reviewed.

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6. Pattern image is not copied to clipboard

   When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

   MacOS Monterey 12.5 Apple M1 Pro
   Adobe Illustrator 26.5

   Steps to reproduce:
   1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
   2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
   3. Select the dress and hit Ctrl/Cmd + C.
   4. Paste it in any code editor (vscode).

   Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
   <defs>
   <style>
   ...
   </style>
   <pattern id="Flower_Pattern" data-name="Flower Pattern" x="0" y="0" width="208.98" height="278.99" patternTransform="translate(-426.6 -223.5)" patternUnits="userSpaceOnUse" viewBox="0 0 208.98 278.99">
   <rect class="cls-1" width="208.98" height="278.99"/>
   </pattern>
   </defs>
   ...
   </svg>

   Note that <pattern> doesn't include an <image> and if this was rendered in the browser the dress would have been empty.

   Next - export the dress asset:
   1. Select the dress.
   2. Export selection as SVG.

   Actual result:
   https://drive.google.com/file/d/1g4bhJTUW3vT_uWI27XsGxlxefEvYKuPn/view?usp=sharing
   The file that was exported includes <image> in <pattern>

   Expected result: Clipboard data is the same as exported data and includes the image pattern.

   When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

   MacOS Monterey 12.5 Apple M1 Pro
   Adobe Illustrator 26.5

   Steps to reproduce:
   1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
   2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
   3. Select the dress and hit Ctrl/Cmd + C.
   4. Paste it in any code editor (vscode).

   Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
   <defs>
   <style>… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. 3D Revolve Classic not updating applied symbols after symbol changes

   Making changes inside a symbol does not update where it is used as an instance. Video below shows editing of an extrude with a symbol applied to the outside of a cylinder. The preview toggle on/off inside the extrude tool also does not work in updating the applied symbol in real time.

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8. 複数のアートボードをPNGで書き出しする際に、裁ち落としが反映されない

   Windows10、バージョン26.5
   複数のアートボードを作成し、「書き出し形式」より、「アートボードごとに作成」にチェックを入れ、pngファイルとして書き出ししました。
   ドキュメントで裁ち落としが設定されているにもかかわらず、裁ち落としが反映されませんでした。

   1 vote

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   PCM Miyuki responded

   照留セレン（てるるせれん）様

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   Ten_A様からのコメントの方法をその後お試しいただけましたでしょうか。

   もしも、まだ不具合等ございましたらお知らせくださいませ。

   
   

   また、Illustratorの使い方や、お使いの上での問題点を他のユーザーのみなさんと情報交換ができるサポートコミュニティがございますので、バグかどうかご判断の際に、こちらへご投稿されて情報収集いただくことも可能です。

   https://adobe.ly/3BykkSB

   今後ともどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

9. Can't Save AS!!!!!

   When I try to SAVE or SAVE AS. Nothing happens. This is a random bug just pops up randomly.

   It won't let me save or even save as. When I click Save As the finder box doesnt open so I can't do anything.

   I'd have to force quit so that AI thinks it crashed then pray that I get my recovered document when I open it up again.

   FIX THIS PLEASE.

   MAS OC : Monteray 12.3.1

   Illustrator : 26.5?

   1 vote

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Perhaps it’s the same issue as this one, which is fixed:

   https://illustrator.uservoice.com/forums/601447/suggestions/44917468

   or this one, which is a known bug and is going to be fixed:

   https://illustrator.uservoice.com/forums/601447/suggestions/45656506

   If it’s still a problem for you, please comment back.

10. Applying Inflate Clips the Ends of a Line

    I made a line with the line tool, made the stroke 3 points wide, and chose a color for the stroke. I also went into the stroke options and chose the rounded cap. Then I used the width tool to tweak the shape of the line to resemble the object I was drawing.

    When I go to Effect-->3D and Materials-->Inflate, it crops off both the top and bottom end of the line.

    I'm using Windows 11 and Adobe Illustrator 2022 v. 26.5.

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11. Offset Path not remembering last setting

    I use Illustrator (26.5, but this has persisted through several versions) both at home and work. My mac at home remembers the last amount i used for Offset Path. For example, if i choose a path and offset by -.25 in, and then choose another shape and select Offset Path, the setting is defaulted to the same amount: -.25 in.

    However, at work, if i choose a second shape and choose Offset Path, the default is set to -.025 in.

    Is anyone else having this issue?

    3 votes

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12. Color mode changing issue (Grayscale mode)

    Hi,

    We are using Adobe Illustrator CS6 & CC22, for image color conversion.

    Input: Figures in RGB mode & color RGB
    Output: Figures in CMYK mode & color Grayscale

    Manual Process:
    When we change color mode manually by following below step, then no issues color mode was changed successfully:

    Step 1:Select Image.
    Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
    Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
    Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

    Now our output images will be in CMYK mode & color Grayscale.

    Automation process:
    When we change color mode for batch of figures through Javascript using the below code, color mode was not changed:

    {
    app.executeMenuCommand("doc-color-rgb");
    app.executeMenuCommand("selectall");
    app.executeMenuCommand("Colors7");
    app.executeMenuCommand("doc-color-cmyk");
    }

    Now our output images are RGB mode & color Grayscale. The issue was RGB mode instead of CMYK so the image looks darker.

    Please check and advise how to proceed with the codes.

    I'm attached screenshots of both outputs.

    Note: We have already raised to Adobe support, they informed to raise here to get solution from development team. Adobe Case ADB-26223085-K1P8 CRM:08733000021087

    Regards,
    Sureshkumar

    Hi,

    We are using Adobe Illustrator CS6 & CC22, for image color conversion.

    Input: Figures in RGB mode & color RGB
    Output: Figures in CMYK mode & color Grayscale

    Manual Process:
    When we change color mode manually by following below step, then no issues color mode was changed successfully:

    Step 1:Select Image.
    Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
    Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
    Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

    Now our output images will be in CMYK mode &… more

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13. Print setup dialog

    Windows 11 Enterprise 21H2
    Adobe Illustrator 26.5 (64-bit)

    BUG!
    All printer settings are greyed out under general, and no preview.
    Need to go into Adobe PDF printer settings, then back to the desired printer to activate the settings under General.

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    0 comments  ·  Print  ·  Edit…  ·  Delete…  ·  Admin →
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14. fonts not displaying online

    The specified typefaces rarely display online when sharing for review. They are being replaced by something else. This makes sharing a file online for review a waste of time. Even if I use an activated Adobe font, this font will unlikely be displayed in the browser. Even using a web friendly font doesn't help

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Action "Save" is recorded as "Save As".

    Bugs posted in the Japanese forum.
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%9A%8E%E5%B1%A4%E3%81%AB%E4%BE%9D%E5%AD%98%E3%81%97%E3%81%AA%E3%81%84%E4%BF%9D%E5%AD%98%E3%82%A2%E3%82%AF%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E8%A8%98%E9%8C%B2%E6%96%B9%E6%B3%95%E3%82%92%E6%95%99%E3%81%88%E3%81%A6%E3%81%8F%E3%81%A0%E3%81%95%E3%81%84/td-p/13259222

    When a user creates an action in the form of recording work, the "Save" is recorded as "Save As".
    The user must replace the command with "Insert Menu Item" to work around this glitch.

    I have confirmed that this has been reproduced since version 23 (CC2019), but it seems to be a bug that has existed for a long time.
    This is not good.

    <にほんご>
    ユーザー作業でアクションを記録すると「保存」が「別名で保存」として記録されてしまう。
    「メニュー項目を挿入」でコマンドを差し替えるしか対策がない。
    手持ちのCC2019以降で再現を確認したが、もっと以前から不具合があった可能性がすごい高い。

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    8 votes

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    4 comments  ·  Actions  ·  Delete…  ·  Admin →
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16. problem with save file to PDF

    when trying to save file to PDF it gives an error and also sometimes we don't see the text box with the save or other things at all
    we use version 26.5 with windows 11Home version 21H2 build 22000.978 ( X64 , 64bit )
    16GB RAM

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Illustrator does not insert images from Telegram by drag&drop

    When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.

    Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.

    Mac OS 12.6 (but I have tested it on Windows too)
    Illustrator 26.5 (but also tested with previous versions)

    5 votes

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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18. ver26.4.1で、AppleScriptでcharacterのpropertiesが取得できなくなった

    ver26.3.1までは取得できました

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    2 votes

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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19. Align text to Artboard

    When I Select text "Arabic or English" and align it to Artboard center , The alignment move to the right of the center. it just happen to Text and more obvious to Arabic text.

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    3 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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20. Cannot create new file and every time I restart it asks me to repair creative cloud, its extremely annoying!!

    This doesn't happen all the time, but most of the time I click "File -> New" nothing happens? its extremely annoying!!!!!! I have windows 10 with all the newest updates, it also asks me to repair creative cloud almost every time I start my computer. Everything else works smoothy except Illurstator.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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