8138 results found

1. Don’t delete preferences after downgrade

   This issue is critical.

   When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.

   It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.

   I lost everything just because I wanted to avoid some bugs I had in 27.9.

   At the very least, there should be a warning. Ideally, there should be no deletion of preferences.

   Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup copy is deleted during the downgrade.

   This is extremely damaging, as many professionals rely on heavy customization of their work tools. If a new version is unstable or buggy, they will downgrade to be able to work. If they loose all there preferences during the process, they would not be able to work at all (hello!).

   Example of preference folder: ~/library/Preferences/Adobe/Adobe Illustrator/Adobe Illustrator 27 Settings

   This issue is critical.

   When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.

   It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.

   I lost everything just because I wanted to avoid some bugs I had in 27.9.

   At the very least, there should be a warning. Ideally, there should be no deletion of preferences.

   Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup… more

   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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2. Clip groups snap to grid by their clipped contents and not the mask

   Snap to Grid option doesn't work properly for Clipping Masks.
   Instead of snapping the boundaries of the Clipping Mask to the grid, Illustrator snaps to the grid the bounding box of the masked object hidden under the mask.

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   12 votes

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   2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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3. issue on sharing click, the preview always cuted on mobile from the right side of the screen

   issue on sharing click, the preview always cuted on mobile from the right side of the screen

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   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. rulers display bug

   I can't exactly say, which update introduced that bug, but Illustrator 2022 did not have it: sometimes (often when multiple documents are opened) the rulers go wild. When scrolling through the document, multiple copies of the rulers cover the whole screen and hide the artwork. We have this issue on both of our machines (iMac an Mac mini running on Ventura)

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   5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. フォントが反映されない

   一部フォントが反映されません。
   現在確認できているのは「AB-kirigirisu」「UDShinMGoPro6N-Light」「TBUDRGoStd-Regular」「mplus-1c-heavy」「mplus-2p-black」の5種です。
   この5種がillustrator内の文字ウィンドウのフォントファミリーを設定の一覧に表記がありませんが、ブラウザのAdobe Font内にはフォントが追加されている状態になっています。
   フォントをアクティベートする、フォントを一旦削除してから再度追加しなおす、PCを再起動するなどしましたが、改善しませんでした。

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   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Random extra lines generated along with results in 3D & Materials tool in vector mode.

   I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

   It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

   It does go away when you turn vector off, but I need this logo to remain as a vector, because it will be printed in various sizes from business card to large banners.

   I'm kind of losing my mind here, I'm supposed to present this artwork to the client tomorrow and I don't think I can present it with these random lines!

   Additional note, if I drag that element into the graphic styles tab, and then try to apply it to another copy of the same element, it draws the exact same set of extra lines.

   Additional note 2: The extra lines don't seem to be present if I export the element as a 3D .usda file, but I can't seem to then reimport that to illustrator.

   I just updated illustrator and no change.

   I tried turning stroke off and generating an equivalent offset path to no avail.

   I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

   It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

   It does go away when you turn vector… more

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   3 votes

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   10 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. The layers of my project have disappeared

   The fact is that I was working and when performing an action, all the layers of my workbench were deleted. Neither cntl + Z, nor file recovery, nor the files in data to recover a past version help me.

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   1 vote

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   0 comments  ·  Layers  ·  Edit…  ·  Delete…  ·  Admin →
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8. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

   When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

   Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

   This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

   Uninstalling and re-installing Illustrator, and erasing preferences, with multiple system restarts in between, did not resolve the issue.

   This issue is not reproducible in Illustrator 27.8.1, before upgrading or after downgrading from 27.9. Performance with the mouse/trackpad or with the hand tool is identical and runs at 60 fps on an external display and 120 fps on the built-in display.

   When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

   Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

   This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

   Uninstalling and re-installing… more

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.

9. All symbol instances reset after in-place editing the master instance

   Ai 2023 (27.7 it says in the info), MacBook Pro, MacOS Ventura (13.3.1 (a)). When I enter an in-place symbol editing mode, and, still in that mode, enter another in-place editing mode (so there are two nested symbol editing modes), and, delete some path in the nested symbol, all instances of that symbol get reset, and work (in our case a lot of work) is lost.
   When I first exit the initial symbol editing mode, and then enter the symbol editing mode for the other symbol (thus avoiding the nesting of editing modes), the instances don't reset.
   I didn't notice the instances got reset for a rather long time and had to manually fix things using a backup copy I luckily kept, but this is a really dangerous bug.

   Ai 2023 (27.7 it says in the info), MacBook Pro, MacOS Ventura (13.3.1 (a)). When I enter an in-place symbol editing mode, and, still in that mode, enter another in-place editing mode (so there are two nested symbol editing modes), and, delete some path in the nested symbol, all instances of that symbol get reset, and work (in our case a lot of work) is lost.
   When I first exit the initial symbol editing mode, and then enter the symbol editing mode for the other symbol (thus avoiding the nesting of editing modes), the instances don't reset.
   I didn't notice… more

   2 votes

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   3 comments  ·  Symbols  ·  Delete…  ·  Admin →
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10. Multiple renames of the work area cannot be sequenced

    Multiple renames of the work area cannot be sequenced
    For example: A-1, A-2...and so on
    The version before the update can be done.

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Width tool started work weird after update 27.9

    After this update, width tool on closed shapes instead of acting like they are shapes with continuous edges, it cuts the width at a point.

    I use width tool a lot and this is problematic.

    Oh and in some cases width point not showing.

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    6 votes

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    16 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The bug is fixed in the latest public release 28.0.

    Please check and reply back if it now works as expected.

12. impossible d'effectuer l'opération en raison d'une erreur indéterminée. [!now]

    Bonjour. erreur se produisant à l'enregistrement. erreurs se répétant depuis 15 jours sur différents fichiers et sur différents comptes Ai de la société. Adobe Illustrator 27.8.1 64-bit sous Windows

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. File get corrupted after save

    Description:
    I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

    Illustrator ver. 27.9
    O.S: Windows 11

    Steps to reproduce:
    1. Open the attached file
    2. Click on the open button

    Expected result: The file is opened with all the original elements available
    Actual result: The file only contains the artboards and these are not editable

    Description:
    I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

    Illustrator ver. 27.9
    O.S: Windows 11

    Steps to reproduce:
    1. Open the attached file
    2. Click on the open button

    Expected result: The file is opened with all the original elements available
    Actual result: The file only contains the artboards and these are… more

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Font Height settings not working with all-small-cap typefaces

    1. Working in MacOS 13.5.2

    2. Illustrator 27.8.1

    3. When setting type in a Area Type box, the default Font Height is snapping to the x-height of the text, but only when using fonts with small-cap style lowercase letterforms, rather than typical lowercase forms. When using a font with typical lowercase, the Font Height of the box is defaulting to the height of uppercase letters, as expected.

    This behavior is happening to fonts installed locally on my system, as well as those activated though Adobe Fonts.

    Selecting various settings for the Font Height option in the Character panel does not alter this behavior, for any of the fonts regardless of style.

    1. Working in MacOS 13.5.2

    2. Illustrator 27.8.1

    3. When setting type in a Area Type box, the default Font Height is snapping to the x-height of the text, but only when using fonts with small-cap style lowercase letterforms, rather than typical lowercase forms. When using a font with typical lowercase, the Font Height of the box is defaulting to the height of uppercase letters, as expected.

    This behavior is happening to fonts installed locally on my system, as well as those activated though Adobe Fonts.

    Selecting various settings for the Font Height option in the Character panel does not alter this behavior,… more

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    3 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Page ruler covers contextual task bar

    The default position for Contextual Task Bar is on top left corner of the page and when the ruler is on top half of the bar is covered by ruler. The user must relocate the bar to use it properly...

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    5 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Auto-recovery gets disabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled

    1 vote

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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17. アートボードの名前変更

    アートボードの名前変更の際、入力状態でショートカットキーによる言語の変更ができない。
    メジャーアップデート以前はできていました。

    1 vote

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Adobe Express QR Code Keeps Crashing Illustrator

    I was working on a poster and needed a QR Code. I built a code in Adobe Express, saved it as SVG file, and opened it, along with my poster, in Illustrator. Every time I tried to copy the QR Code to paste it on my poster, Illustrator crashed. I tried re-doing the code, saving it as different file types, etc. When I recreated the QR Code in a different program, it worked perfectly.

    1 vote

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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19. XML variables error on create xml

    OSX 11.7.8 + Ai 27.9

    many problem when create variables for change ai files linked on artwork

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    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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20. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

    If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

    But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

    On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

    Please see the GIF attached and try the file yourself.

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    14 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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