Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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Cannot open .ai files after update. Windows 10
After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.
If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!
2 votes -
Progress Bar freezes when clicking on Menu Bar
While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.
2 votes -
Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019
I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting…
2 votesYou are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop
To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”
If I may suggest a workflow for you.
1. Use linked images, they not only are fast but also save disk space.
2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory. -
Illustrator crashing wheen trying to open any document
illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.
I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
AI crashes on opening PDFs
Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.
OSX 10.13.6
Illustrator 23.0
Mid-2015 MBP.2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
layer
The layers panel does not work. You cannot turn layer visibility on or off. Even enable / disable the panel itself. It is necessary to correct this error!
2 votes -
Can't use 'Export As" as an action to export jpg
I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available
2 votes -
Scaling with the Selection Tool
I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?
2 votes -
Oversize UI Elements in Ai 2019
I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.
I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.
I do…
2 votesPlease refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface -
Illustrator v23 desktop glitchy
Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Freeform Gradient doesn't transform correctly High Sierra (macOS 10.13)
Freeform Gradient points should transform relative to path. Gradient does not transform as expected.
2 votesFreeform gradiets work with a limitation moment the gradient point goes outside the object boundary the freeform gradient doffusion point is deleted.
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Stop showing the "billing error" screen on launch
Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."
My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.
Please fix this.
2 votes -
Paths disappear when exporting to jpg
When i export to JPG, or PNG some paths just disappear.
I'ts not the first time i have this problem.
I have updated the OS and Illustrator yesterday:
Illustrator Version: 23.0
OS: Mojave2 votes -
Rectangular grid tool malfunction in 2019
When drawing a grid, the rows are squeezed asynmetrically.
Columns are good.
Bug came in version cc2019.
The default skew is now -500%. Normal is 0%
MAc version2 votes -
Swatch name doesn't show
In the new update v23.0, in the swatch options if the spot color is a book color you cannot read the swatch name.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Distribution tools and selected points.
In the new update v23.0, when you select individual points the distribution tools don't work correctly.
2 votes -
Illustrator CC2019 using palettes sometimes makes palettes disappear and reappear on the left side of the screen
Every time this happens I have to reset my workspace.
2 votes -
An installed font doesn’t get found when its name is typed in a search field
I'm missing fonts that used to show up in my list. What happened to my favorites? I started typing the missing font name in search and it showed up briefly and then disappeared. From then on every time I tried to search for it again the cursor jumped around and started typing nonsense.
2 votes -
Image Trace over a white square on color mode with 2 colors crashes Illustrator
This is a bug that happens on all versions of Illustrator, even CC 2019, and regardless of OS.
It's very specific, but here are the steps:
Create a new document. Color Mode doesn't matter.
Draw a square with only a white fill.
Rasterize it. Resolution and color mode doesn't matter.
Run Image Trace on it
In the Image Trace settings, set the Mode to Color and the number of colors set to 2.
Illustrator will crash.
Try it out! The expected result is probably just the same as if the number of colors was set to 3 or anything else…2 votes -
Random selections and wandering selection tool
When selecting and deselecting layers, the software will select and deselect other layers on its own. The selection tool and text tool will wander on its own all over the screen when trying to select or add text.
2 votes
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