Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7718 results found
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Appearance panels not consistent
For some reason, the two ways to inspect the Appearance of the selection do not reflect the same information.
In the small panel a triangle with an exclamation mark appeared to make note of the fact that two strokes are applied and I should check the Appearance panel.. Why not show the correct Appearance information in all Appearance panels?
See screenshot.
1 vote -
Isolation mode requires more than 2 clicks
I have to double click several times to enter isolation mode when an asset is in multiple nested groups.
It was not apparent I needed to double click multiple times to drill down into subgroups until writing this feedback and observing the program much more closely.
I was trying to enter isolation mode by rapidly clicking on the element I wanted to isolate, but Illustrator does not drill down into a deeper group unless there is a pause in clicks. It is therefore possible to click on an element 10-20 times in quick succession which is interpreted as only a…
1 vote -
Freeform gradient gets stuck on color stop mode
I created a circle with a freeform gradient and when I tried to deselect the gradient, it would not deselect the color stops inside the gradient. Even when I had another object selected and tried to change the fill color, it said "color stop" was selected to fill in the top left corner. I also tried switching to my other open projects and the problem was still occurring even in projects with no gradients.
1 vote -
Program closes when opening documents or creating new ones!
HELP PLEASE! Ilustrator starts but it doesn´t allow me to open any document nor create a new one, it closes and doesn´t give me any error code. It´s been a week now and a can´t find a way to solve it. i have tried 27.5 version and many others like 26.5, 26 and the problem continues.
I´ve tried reseting preferences, upgrading and downgrading versions, reinstalling and this keeps happening.
Photoshop, after effects and all other programs work perfectly fine.
Drivers, graphics and controllers don´t seem to solve nothing either.
1 vote -
SVG keywords do not save
When i add keywords in bridge but edit the SVG in illustrator the keywords will not remain after i save the document.
1 vote -
Can't import complex file into new layout - Unknown error
Hello, we can't import complex file inside Illustrator since we switched to Mac Studio M1. Is there any incompatibility with the hardware ? The same setup (OS + AI version) works on Intel based Macs.
Setup : Mac os Ventura 13.4 - Mac Studio Apple M1 Max - Illustrator 27.6 (doesn't work on older version either)
1 vote -
compound paths and gradients
So I made a pie chart, then applied 3D, expanded its appearance, and then made it a compound path to apply a gradient to it and it has been **** on earth to work with. It has funny artifacts that I can't even edit or look at. One of the elements fills the element with the gradient instead of just the outline. I managed to fix it by moving it around and playing with it but it will probably happen again.
1 vote -
Old files quirks - SAVING and more
I have occasionally had problems with files not saving.
Today I have a specific example in case some dev people want to look at if: https://stock.adobe.com/579753145
The document seems to be plain eps (or maybe oldest Illustrator version ever).
When I open it in illustrator to just look at it, 27.5 on windows occasionally seems to keep some filehandle open (so I cannot make a change and "save as")
If that does not happen,, and I try to save, I get the "save as" dialogue, but in the end the file does not change. In detail: the documentAfterSave event is…1 vote -
Exporting Artboards
When I try exporting an artboard lets say as a PNG and put in that specific artboard, the preview comes up as the wrong artboard, it is usually the first one. This has been going on for a while and I have just come to the realization that it is a bug because I cancel the export and then try again and it works.
1 vote -
Manually scaled text can’t be selected
If I click to select my text and double-click to scale manually, I am no longer able to select it again. If I want to select the text again I have to click and drag the select tool over other objects to select the text. Sometimes that works sometimes not. Doesn't work at all with a single object that's broken.
On Windows Desktop 64 Bit, Illustrator Version 27.5, last updated 5/6/23
1 vote -
Blank screen on start up and missed new features on new v. 27.6 (English language on Windows 10)
Just updated to the new version 27.6 in English language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of open, new file etc. buttons). Anyway I'm able to open files o new files from the menu. There is no trace of the new Ai features or of the other improvements coming with this new release. I tried both update from the previous version and install from scratch after cancelled the previous one but with no results.
1 voteWe have rolled out a hotfix today - v27.6.1, which handles this issue. Please update your build to this latest version through Adobe Creative Cloud Desktop.
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my cursor is showing a black arrow all the time and doesn't show the tool that I am using
All the tools are working perfectly but instead of the cursor showing the tool I am using, it shows a black arrow all the time. I tried to reinstall Adobe but with the problem persists. Attached you can see two screenshots of me selecting two different tools but the cursor remains with the black arrow. thanks
1 vote -
Display issue
Every time I select the rulers, the artboard and the selection outline disappears
1 vote -
Can't save PDF file in Illustrator 2023
Its really frustrating... I cant save ai file in local drive nor save as PDF.
1 vote -
Files have a swatch that cannot be deleted
Please help me understand why this swatch cannot be deleted. In this case it is a Pantone swatch, but in other files it's just a global color. I have deleted all objects and links in this file to be sure it's not connected to some hidden element.
Thank you for looking. It is becoming an issue in file cleanup for clients. They all have this one odd, unremovable swatch from another project.
1 voteAs it turns out the swatch was in use by the plugin.
If the same happens to you — try to check all the symbols, graphics styles, anything like this in the document that might use the swatch.
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Illustrator goes not responding every time Font is scrolled through
I had my Illustrator 'not responding' every time i scroll the font character. I tried to install the old version but still no avail.
This issue has happened since a month ago and I had reported many times through feedback from the app itself.
1 vote -
Cannot save data to cloud after folder creation
MacbookPro M1 /Ventura13.0
Illustrator 27.5Reproduction procedure
1. Create a new folder when saving data to the cloud (in this case, the folder name is "素材" in Japanese)
2. I tried to save the file to the cloud as is, but it was not saved. I tried several times, but could not save the file.
3. It was possible to save the file locally. After saving locally, it was also possible to save the file to the cloud in the "素材" folder.It would be great if the folder could be created and then saved as is.
以下、同文を日本語で。
再現手順
1.クラウドにデータを保存する際、新しいフォルダを作成する（ここではフォルダ名を日本語で「素材」としました）…1 vote -
Certain commands in Window menu don’t work in 27.5
Originally reported by shajhu1985@gmail.com
Several commands are not working in Illustrator 2023 version 27.5:
Separations Preview
Stroke
SVG Interactivity
Swatches
Symbols
Transform
Transparency
Type
I attached a screenshot of these, in a frame.
Give me the solution for this issue.1 vote -
1 vote
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Tools to create will not load at all
Tools to create will not load at all
1 vote
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