8234 results found

1. GPU Performance stops working when enabled

   Illustrator 21.1.0 (64-bit)

   GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. User guide correction

   Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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3. Illustrator doesn't find color profile, which are shown in Indesign

   Hi everybody,

   I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

   I reopened Illustrator and also de- and reinstalled it...

   Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

   Thanks a lot!

   Best wishes
   Rene

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   An installed color profile can be accessed and used like this:

   Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

   Then go to Edit > Assign Profile and set it.

4. Can't create new artwork

   new button and menu item just start dialog box so can't create any new artwork from scatch

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Application crash when copy/pasting SVG paths

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application will crash immediately or very shortly afterwards.

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Appearance pallet, 2 top stacks always expand, after use Type Tool

   Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

   Steps:
   1. Open Illustrator, new document
   2. Open Appearance Palette (Shift+F6)
   3. Collapse all stacks in Appearance Palette (if they expanded)
   4. Choose Type Tool
   5. Use Type Tool in any place of document
   6. ESC and Click any place of document

   Expected result:
   Appearance Palette Stacks remain minimized (folded)

   Actual result:
   2 top Appearance Palette Stacks are expand (unfolded)

   • 

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. swatch tiles bug

   All color swatch tiles are white.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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8. Cursor disappearing when in Illustrator after having a different app open

   I had my cursor disappearing in Illustrator whilst in split screen with Discord and Illustrator. Cursor was visible in Discord but the moment i went to Illustrator, it disappeared.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Adobe Fonts が Illustrator で認識されず、作業が継続不能になる重大不具合

   Adobe Fonts に存在し、Creative Cloud でアクティベート済みのフォントが、
   Illustrator 内で表示されず使用できません。

   具体的には「VDLロゴJr（通常・ブラック）」が、
   ・Adobe Fonts ではアクティブ
   ・Figma では使用可能
   にもかかわらず、Illustrator のフォント一覧に一切表示されません。

   以下の対処をすべて実施しましたが改善しませんでした：
   - Adobe Fonts の再アクティベート
   - Illustrator のフォントキャッシュ削除（AdobeFnt*.lst）
   - Windows の FontCache.dat 削除
   - Illustrator の環境設定リセット
   - ローカルフォントの衝突確認
   - Figma Font Helper の停止

   それでも Illustrator だけがフォントを認識しません。

   仕事で使用しており、毎月料金を支払っているにも関わらず、
   基本的な「フォントが使える」という機能が保証されていない状態です。

   至急、原因の特定と修正をお願いします。

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. 日本語入力ができなくなるバグ

    【不具合報告】macOS Tahoe 標準日本語 IME が Adobe Illustrator でインライン入力に失敗する

    ■ 環境
    ・macOS Tahoe (26)
    ・Adobe Illustrator 29.8.6 および 30.3 の両バージョンで共通して発生
    ・IME: macOS 標準日本語入力（ライブ変換オフ）
    ・ハードウェア: Apple Silicon Mac

    ■ 症状
    Illustrator のテキストツールで日本語を入力しようとすると、未確定文字がアプリケーション内のカーソル位置（インライン）に表示されず、画面左下にフローティング変換ウィンドウとして表示される。変換ウィンドウ内で確定（Return）を押してもアプリケーション側に文字が入力されず、ウィンドウも消えない。

    Illustrator を再起動すると一時的に回復するが、数十分〜数時間の作業後に再発する。この症状は Illustrator のバージョンを変えても変わらないため、macOS Tahoe 側の IME の実装に起因する問題と考えられる。

    ■ 再現手順
    1. Illustrator を起動し、任意のドキュメントを開く
    2. テキストツールでテキストオブジェクトをダブルクリック
    3. 数十分〜数時間日本語入力を継続する
    4. 値わず、未確定文字がインラインではなく左下のフローティングウィンドウに出るようになる

    ■ 試みた対処（すべて効果なし）
    ・アプリケーションおよびシステムの再起動
    ・対象アプリケーションのキャッシュ・環境設定リセット
    ・フォントキャッシュのクリア
    ・入力ソースの再登録
    ・ライブ変換の ON/OFF 切り替え
    ・アプリケーシンのバージョンダウングレード（30.3 → 29.8.6）

    ■ 鈴決した事実
    AppleScript による Illustrator への JavaScript 実行命令は正常に通るため、Apple Events 自体のブロックはない。IME とアプリケーション間のインライン入力連携（Text Input Client プロトコル）が切れることが原因と考えられる。

    ■ 要望
    macOS Tahoe の標準日本語 IME において、長時間使用後にインライン入力セッションが失われる不具合を修正していただきたい。特に Adobe Illustrator のようなプロフェッショナル送のドローイングアプリケーションでの再現性が高い。

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. DICカラーの表示がおかしい

    Ver30.3で新規ファイルを作成したうえでカラーにDIC指定をすると、色がくすんで表示されます。CMYK値に変換したとき、くすんだ色のままの数値になってしまいます。
    新規ではなく以前作ったファイル上でDICカラーを指定した場合はこれまで通りの表示になっています。
    設定の変更で対応可能でしょうか？

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Got resolved with toggling the way Spot Colors are handled with a dedicated Spot Colors option in the Swatches panel’s dropdown menu

12. View menu - Spanish word for "flattening" is misspelled

    It should say "acoplamiento" instead.

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    Under Review  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. プリントアウトを途中でキャンセルすると操作できなくなる

    プリントアウトが完了する前（ゲージが最後まで行く前）に途中でキャンセルボタンを押すと、
    マウスやキーボードでの操作が一切効かなくなる。
    カーソルは動くし、キーボードでショートカットキーを打ち込むと効いているような感じでメニューバーが反応はするが、まったく操作できなくなる。
    アプリを終了することすらできなくなる（カーソルは動くのに）。
    なので強制終了するしかなくなる。

    なお、強制終了のウィンドウを開いてもアプリ自体に問題ないように見えるが
    実質フリーズしている状態。

    また、アプリを再起動しても、回線が混んでいるとのメッセージが出て
    ファイルを開くのも非常に時間がかかる時がある。

    1 vote

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    5 comments  ·  Print  ·  Delete…  ·  Admin →
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14. フォント Noto Sans

    30.3.0にアップデートした途端Noto Sansが表示されなくなった。
    バージョンダウンで戻ります。

    macOs

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. The preview is incorrect because some images are missing

    Ever since at least Illustrator version 29.8.5, I've been having preview issues with linked images. Some images are missing from my preview.

    I tested it in Illustrator 30.3, and the problem persists.

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    Need More Info  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Panning at high zoom levels appears blurry

    The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

    https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

    ---

    If you drag to work with the preview enlarged, the work area preview will look blurry.
    The more you zoom in, the more severe the symptoms are.
    There wasn't until the last version of 2023, but it came up at some point.
    Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

    It's quite disruptive to the workflow. Please fix it quickly Adobe…

    Below are the things I've done before.
    Attached is the video as well.

    <Things I've tried>
    - Upgrade computer RAM, cpu, graphics card
    - Check on 3 computers
    - Initialization
    - Initialize configuration settings
    - rename and reset folders in %appdata%
    - Check after installing an earlier version of illustration
    - Check after installing the latest illustration version
    - Upgrade/downgrade graphics card drivers to the latest
    - Turn off gpu acceleration (not a fundamental solution)
    - Check Windows Update
    - Update/Remove and reinstall the Wacom driver
    - Check by file capacity (at least one letter appears in the blank document. No matter file size.)
    - Pixel Preview settings has always been unchecked
    - The file path is local, not server.

    People who have experienced the same symptoms,

    why don't you form a league with me? ¯_(ツ)_/¯

    Don't say turn off gpu perfomence ☹☹☹
    I upgraded my graphics card to the latest to take advantage of gpu.

    A Korean representative has confirmed that the illustration is defective.

    https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

    don't encourage me to chat. They don't know the answer either. Just fix it quickly.

    ---

    Sentences with a translator, not as smooth as locals.
    I ask for your understanding if you felt bad.

    The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

    https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

    ---

    If you drag to work with the preview enlarged, the work area preview will look blurry.
    The more you zoom in, the more severe the symptoms are.
    There wasn't until the last version of 2023, but it came up at some point.
    Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

    It's quite disruptive to the workflow. Please… more

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    Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Transparency Lost in After Effects When Importing v30 AI Files

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

    This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

    Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

    Is there a known fix? Is this a confirmed bug?

    Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

    — Reported by I'm John

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

    
    

    Thanks,

    Illustrator Team

18. Discover panel not working

    The discover panel and tutorials are not working,

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    Need More Info  ·  1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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19. Windows Explorer freezes when Saving As PDF

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows Explorer again after working for awhile. It seems to most often happen when using the Type tool, and clicking on other parts of the Workspace.

    This is infuriating, and has caused me to entirely reinstall the Operating System to try to find a remedy. Nothing has worked.

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows… more

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    Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Scroll wheel crash

    Logitech MX Master 2S mouse scroll wheel has stopped functioning in latest versions of AI. Currently hanging and crashing.
    Latest Windows, Latest AI. Latest nvidia driver.
    Asuswrx90, AMD7965, 256 QVL RAM, 5090Founders, Samsung 9100 m2 OS/CACHE/Storage drives
    Expected: smooth scroll
    Actual: App hangs for 2 seconds.
    GPU accelleration settings on or off make no difference.
    I suspect it is a logitech driver issue but a basic bit of mouse functionality in very very common hardware should not be happening.

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    Request to Contact Support  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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