8070 results found

1. Illustrator 21.1 slows down

   After using Illustrator 21.1 for a period of time - usually over 20 minutes - the software becomes increasingly slow, laggy, unresponsive. Quitting and restarting Illustrator fixes this, but it then happens again. And again.
   I have tried using fresh preferences: it makes no difference.
   PC system is Intel i5-7600K @ 3.80GHz, 16GB RAM, nVidia GTX 1050Ti, up-to-date drivers, up-to-date Windows 10.

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2. Pasting in front (ctrl+f) places objects outside of the sublayer I am working in.

   When I am working in a document I quite often copy and use ctrl+f to paste a duplicate in the same location so that I can just slide it sideways, negating the need for me to locate the object using both X and Y. In one of the recent updates this function has broken somewhat. It has been a nuisance for a while that it tries to paste in the layer it was copied from, but now it does the complete opposite, even when I am in a layer it always pastes outside, unless I select the layer between every pasting operation, to my annoyance.
   After some fooling around it seems like this is yet another problem that arises when you use any layer hierarchy that isn't completely flat, I couldn't reproduce the bug when using layers at the "root" of the document.
   Why is Illustrator so bad at handling layers in layers? I create fonts using illustrator and my 6000-layer documents would become a complex mess without multi-level layer hierarchies.

   To reiterate; when I am in a layer in a layer, select one or more objects, copy and paste using ctrl+f the pasted objects are placed outside of the layer I am working in, one layer up the layer hierarchy.

   When I am working in a document I quite often copy and use ctrl+f to paste a duplicate in the same location so that I can just slide it sideways, negating the need for me to locate the object using both X and Y. In one of the recent updates this function has broken somewhat. It has been a nuisance for a while that it tries to paste in the layer it was copied from, but now it does the complete opposite, even when I am in a layer it always pastes outside, unless I select the layer between every… more

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3. illustrator 2018 crash

   illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

4. Effects are still recalculated in Outline view

   When I'm working on a super complicated and heavy artwork with lots of blends and effects, things tend to slow down A LOT. It would be a HUGE time saver if I could just switch to outline view and be able to edit the lines quickly without having effects turned on. I only see outlines so it doesn't make much sense to have effects and blends load each time I adjust something. They should be turned off in outline view and load when you switch back to preview.

   There is absolutely no reason for having effects turned on in outline view.

   Is this a bug or something your forgot to add?

   When I'm working on a super complicated and heavy artwork with lots of blends and effects, things tend to slow down A LOT. It would be a HUGE time saver if I could just switch to outline view and be able to edit the lines quickly without having effects turned on. I only see outlines so it doesn't make much sense to have effects and blends load each time I adjust something. They should be turned off in outline view and load when you switch back to preview.

   There is absolutely no reason for having effects turned on in outline… more

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5. Style Sheets

   In Illustrator CC (Latest version and several previous) on Mac:
   - BUG 1: Copying text with a Paragraph and/or Character Style applied and pasting it into a new text box adds a "+" to the end of every applied style, effectively breaking every bit of formatting that has been done. (Every style must be reapplied to the text to make the text update when the Styles are updated).

   • BUG 2: When Staggered margins are set while editing the Style Sheet (e.g. a 20px Left indent and a -10px First Line indent), clicking on the "Tabs" tab, wipes out all newly set indents. The only way to keep the indents, is to first close the Style Sheet, and then re-open it and then edit the Tabs.

   • BUG 3: (ties into BUG 1) Any Style with a "+" added to it indicates that alterations have been made to the text outside of the Style. But, updates to the Style that don't affect the altered setting aren't applied to the text. This mean's that any styling to the text outside of the Style effectively breaks the entire link to the style. This 'should' function as Style sheets do in InDesign... keeping the link to the Style and treating the adjustment to the text as a manual override to just the adjust aspect (such as changing the text to a different color than used in the Style). What's the point in applying a style (beyond formatting text) if any alteration to the text breaks the Style?

   I've been using Illustrator since it was a version 1.x application and the last few versions have been very ******* Style Sheets (bugs and poor implementation). Please fix current bugs first, rather than adding more new features!

   In Illustrator CC (Latest version and several previous) on Mac:
   - BUG 1: Copying text with a Paragraph and/or Character Style applied and pasting it into a new text box adds a "+" to the end of every applied style, effectively breaking every bit of formatting that has been done. (Every style must be reapplied to the text to make the text update when the Styles are updated).

   • BUG 2: When Staggered margins are set while editing the Style Sheet (e.g. a 20px Left indent and a -10px First Line indent), clicking on the "Tabs" tab, wipes out all newly… more

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6. Unselctable and undo glitch

   When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

   Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

   Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens once I have the selection issue.

   I have uninstalled and reinstalled adobe with no luck. I have uninstalled and reinstalled high sierra 10.13.3 with no luck.

   When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

   Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

   Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Problem with snap / smart guides

   Illustrator 22.1, Max OSX High Sierra 10.13.3

   The smart guides are always a little off, unless I zoom a lot.

   For example, when I want to cut a path at an intersection, with CC2018, the cut is always a little off.

   It happens with many other actions: moving anchor points, clicking on a path end point to continue drawing, adjusting tangents... the smart guides show the correct point, but the action snaps to something else.

   See the example below, where I'm trying to continue that red line.

   • 

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8. font favorite

   Adobe Illustrator CC 22.1

   I updated my Illustrator App, and of course, I had to migrate all my templates over to the new CC2018 folder. Why do you make us do this EVERY update?

   Additionally, ALL of my Favorited fonts were lost. Ive spent so much time sifting through my fonts to favorite fonts in each class. Now, after the cc2018 update, all of my favorite font filters are gone. Why would you reset our font filters on this update? It seems you guys come out with more bugs than features in all of the Adobe CC software I use, Yet you insist on increasing your prices and force us into a subscription model. Every year I get closer to dropping Adobe and moving to full functioning software made by professionals in the field, rather than a Quantity over Quality Software subscription company.

   Adobe Illustrator CC 22.1

   I updated my Illustrator App, and of course, I had to migrate all my templates over to the new CC2018 folder. Why do you make us do this EVERY update?

   Additionally, ALL of my Favorited fonts were lost. Ive spent so much time sifting through my fonts to favorite fonts in each class. Now, after the cc2018 update, all of my favorite font filters are gone. Why would you reset our font filters on this update? It seems you guys come out with more bugs than features in all of the Adobe CC software I use,… more

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9. Changing text spacing duplicates text and makes other object glitch

   There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.

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10. Artboard Tool button crashes Illustrator

    I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

    Every time I click the artboard button Illustrator crashes.

    I'm using a 2017 iMac
    Illustrator version 22.0.1

    I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

    No one had posted a solution in the forum.

    I spent a while on Adobe's website searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.

    However, the very next day the problem came back. Also, all of the settings I had to manually restore were gone again. So I'm stuck with the problem AND my settings were erased.

    I suppose deleting my personal settings again might make it work, but I really don't have time to screw around restoring my settings every day.

    This has been a known issue (according to the forums) since October 2017!

    5 months!

    What legitimate software company lets a major issue like this go unsolved for 5 months?

    I'm very unimpressed.

    I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

    Every time I click the artboard button Illustrator crashes.

    I'm using a 2017 iMac
    Illustrator version 22.0.1

    I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

    No one had posted a solution in the forum.

    I spent a while on Adobe's website searching for the appropriate phone… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

11. Slow doing anything.

    When I open the program, everything is going and moving fast, after awhile it gets really slow!
    I understand that it maybe after awhile the cache gets full and the program gets to operate slower but this is not the case here.
    With previous versions I didn't have to close and open the program in order for it to speed up. I would go for weeks not needing to close it. Right now in just couple of hours the program works from fast to being slow for no reason.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Character Panel doesn´t change fonts name

    AI version: last one, 22.0.1
    I typed the same words in 10 different fonts (all Google fonts), and they all look different of course, but when selecting them a second time, the font shown in the Character panel was always the same. I closed Illustrator and then it worked for few minutes, then the same issue appeared again.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Illustrator CC 22.0.1 Type Anti-Aliasing Issue

    Illustrator CC 22.0.1 Type Anti-Aliasing Issue

    1. The dropdown menu in the type window for anti-aliasing options is disabled seemingly at random.
    

    1. The anti-aliasing dropdown menu in the type window allows me to designate a render setting to one type selection however, this setting also seemingly applies to all type on the document (i.e. I cannot apply "Sharp" to one text block and "Strong" to another).
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Not sure this still happens with the latest builds. Can you check if this is still a problem?

14. Export As jpegs show in recent files

    Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.

    However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Issues with changing tint by typing in % value and hitting Return key

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Snap to Point does not work with Text Objects anchors

    Snap to Point used to work on the anchor points of a Text Object. It's broken now.

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17. Align function not working properly in Illustrator CC 2017

    I don't know what category this goes into because I'm not a developer. You could at least provide categories for users instead of for developers. Your program is extremely frustrating to use. It's not designed to be very user friendly. I wish Macromedia Freehand were still around, because I would be using it instead of Illustrator. I have an alignment error that happens when I select all and then use the "align to horizontal center" and "align to vertical center". I have complained about this before and no one replied to it. Since I am paying monthly for access to this "supposed high level" program, it would be nice if it actually worked the way it's supposed to. You charge people access fees when you still don't have the program perfected. We should be charging you for helping you fix it instead.

    I don't know what category this goes into because I'm not a developer. You could at least provide categories for users instead of for developers. Your program is extremely frustrating to use. It's not designed to be very user friendly. I wish Macromedia Freehand were still around, because I would be using it instead of Illustrator. I have an alignment error that happens when I select all and then use the "align to horizontal center" and "align to vertical center". I have complained about this before and no one replied to it. Since I am paying monthly for access to… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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18. Custom Views, unlocking layers

    "Custom Views unlocking layers"
    Hi, I found something that I believe that wasn't supposed to work that way. I made a "Process" describing what's happening, but my point here is that I didn't expect the Views Feature to unlock layers, I thought it was only supposed to change the Zoom and view location.
    Process:
    1- Create a New view with everything unlocked
    2- Lock some Layers.
    3- Activate your view.

    Result: Everything gets unlocked

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Export As SVG with 0 decimals fails in handling closed bezier curves

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom path with the pen tool, click on the first point to close it
    - Choose File > Export for Screens…
    - In the ‘Formats’ section choose SVG
    - Click the tiny gear icon to open the “Advanced settings for exported file types” dialog
    - In the left-hand column select ‘SVG’
    - In the ‘Decimal’ input field type ‘0’
    - Hit “Save Settings”
    - Hit “Export Artboard”

    As a result you will end up with an SVG file that’s encoded as expected, except for the value of the path elemnt’s d-attribute, so in turn your SVG file will render as if it were empty.

    Now why in heavens would I even need an SVG with so little precision? Well, when preparing assets for web content like animated advertising creatives, the pressure for ever-smaller assets is so high, that I would like to reduce my SVG’s file size by scaling it up 10-fold then outputting the coordinates as integers, and then scaling down again when displaying, thus ending up with an effective precision of one decimal, but saving the extra storage for the decimal point itself. I’ve tried it and it can save me around 20-30% storage without any loss in quality.

    So not having to resort to third party tools like SVGO for making this work would obviously speed up my workflow a lot.

    Thanks for fixing.

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom… more

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    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Selecting text with triple-click and navigating it with Cmd-arrows

    Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

    Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

    Triple clicking now selects from Paragraph return to Paragraph return.
    This is definitely a BUG.

    Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

    You can copy the hidden paragraph return and search for this. The search field will show a blank space, not the standard ^p that is the common notation. So the search can work.

    Now, not having a Find shortcut for a Paragraph return, but the little used Forced Line Break is shortsighted as InDesign Does.

    Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

    Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

    Triple clicking now selects from Paragraph return to Paragraph return.
    This is definitely a BUG.

    Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

    You can copy the hidden paragraph return and search for this. The search field will… more

    4 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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