Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8219 results found
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Bounding box does not rotate correctly with certain elements
If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.
This is on a Mac with the latest Illustrator CC.
2 votes -
Disappearing Content
After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.
2 votes -
Adobe Illustrator CC 2017 SDK Download Page Broken (404)
Here is where the download Link should be but the page returns a 404.
http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html
2 votesyou seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
Please use this link https://console.adobe.io/downloads/ai to get the SDK.If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
Link to join the pre-release program: http://adobe.ly/1Q3rCPI -
AIGPUSNIFFER doesn't quit
Version 21.1.0
When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.
2 votes -
Illustrator shows paths with extremely many points incorrect, without showing a warning to user
Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
Example file:2 votes -
Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
Exporting SVG 1.2 Tiny gives a metadata / namespaces error
I use Illustrator CC 2017 21.1.0.
When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>
I have exported with the following settings in Illustrator, see attachment2.
Look forward to hear from you.
Regards,
Ed Boon
Visioned.net2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User guide correction
Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!
2 votes -
Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
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Can't create new artwork
new button and menu item just start dialog box so can't create any new artwork from scatch
2 votes -
Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application will crash immediately or very shortly afterwards.I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
Gradient across stroke, inside opacity mask is thresholded for half the width of the stroke
Applying a black-to-white gradient across a stroke inside an opacity mask results in a portion of the opacity mask not being applied, corresponding to half the width of the stroke, almost as if it is clipped by the stroke. If the path is subsequently outlined, which creates a mesh, the behavior is the same. If the object is a filled bezier curve, the behavior is normal with the shape masked as expected.
1 vote -
プリントアウトを途中でキャンセルすると操作できなくなる
プリントアウトが完了する前（ゲージが最後まで行く前）に途中でキャンセルボタンを押すと、
マウスやキーボードでの操作が一切効かなくなる。
カーソルは動くし、キーボードでショートカットキーを打ち込むと効いているような感じでメニューバーが反応はするが、まったく操作できなくなる。
アプリを終了することすらできなくなる（カーソルは動くのに）。
なので強制終了するしかなくなる。なお、強制終了のウィンドウを開いてもアプリ自体に問題ないように見えるが
実質フリーズしている状態。また、アプリを再起動しても、回線が混んでいるとのメッセージが出て
ファイルを開くのも非常に時間がかかる時がある。1 vote -
フォント Noto Sans
30.3.0にアップデートした途端Noto Sansが表示されなくなった。
バージョンダウンで戻ります。macOs
0 votes -
The preview is incorrect because some images are missing
Ever since at least Illustrator version 29.8.5, I've been having preview issues with linked images. Some images are missing from my preview.
I tested it in Illustrator 30.3, and the problem persists.
1 vote -
Panning at high zoom levels appears blurry
The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.
https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442
If you drag to work with the preview enlarged, the work area preview will look blurry.
The more you zoom in, the more severe the symptoms are.
There wasn't until the last version of 2023, but it came up at some point.
Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.It's quite disruptive to the workflow. Please fix it quickly Adobe…
Below are the things I've done before.
Attached is the video as well.<Things I've tried>
- Upgrade computer RAM, cpu, graphics card
- Check on 3 computers
- Initialization
- Initialize configuration settings
- rename and reset folders in %appdata%
- Check after installing an earlier version of illustration
- Check after installing the latest illustration version
- Upgrade/downgrade graphics card drivers to the latest
- Turn off gpu acceleration (not a fundamental solution)
- Check Windows Update
- Update/Remove and reinstall the Wacom driver
- Check by file capacity (at least one letter appears in the blank document. No matter file size.)
- Pixel Preview settings has always been unchecked
- The file path is local, not server.People who have experienced the same symptoms,
why don't you form a league with me? ¯_(ツ)_/¯
Don't say turn off gpu perfomence ☹☹☹
I upgraded my graphics card to the latest to take advantage of gpu.A Korean representative has confirmed that the illustration is defective.
don't encourage me to chat. They don't know the answer either. Just fix it quickly.
Sentences with a translator, not as smooth as locals.
I ask for your understanding if you felt bad.The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.
https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442
If you drag to work with the preview enlarged, the work area preview will look blurry.
The more you zoom in, the more severe the symptoms are.
There wasn't until the last version of 2023, but it came up at some point.
Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.It's quite disruptive to the workflow. Please…
1 vote -
Transparency Lost in After Effects When Importing v30 AI Files
Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026
Environment:
- Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
- OS: macOS Sequoia 15.7.4
- Illustrator version with issue: v30.2.1 (2026)
- Illustrator version without issue: v28.7.10 (2024)
- After Effects version: 2026When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.
Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.
This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.
Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.
Is there a known fix? Is this a confirmed bug?
Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.
— Reported by I'm John
Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026
Environment:
- Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
- OS: macOS Sequoia 15.7.4
- Illustrator version with issue: v30.2.1 (2026)
- Illustrator version without issue: v28.7.10 (2024)
- After Effects version: 2026When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.
Re-saving the identical artwork in Illustrator 2024 (v28.7.10)…
1 voteHi,
Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?
Thanks,
Illustrator Team
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PDF/X-4 Export Produces Non-Compliant PDFs in Illustrator v30.2.1
In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.
In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.
Preflight Error #1 — Placed image ICC profile conflict:
"CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC profile. Since the output intent is also Japan Color 2001 Coated, v30 appears to write both into the PDF in a way that triggers a conflict. This did not occur in v28 with identical source files.
Preflight Error #2 — Transparency blend color space conflict:
"Transparency blend color space is the same as the output intent destination profile (13,681 occurrences, 2 pages)"Cause: v30 appears to embed the document's transparency blend space (Japan Color 2001 Coated, derived from the working CMYK setting) in a way that conflicts with the output intent. This also did not occur in v28.
PDF Preset Settings (X4_Johnset):
- Standard: PDF/X-4:2010
- Compatibility: Acrobat 7 (PDF 1.6)
- Color Conversion: No Conversion
- Output Intent Profile: Working CMYK — Japan Color 2001 Coated
- Profile Inclusion Policy: Include All RGB & Tagged Source CMYK ProfilesBoth errors are absent when exporting the same file with the same preset from v28.7.10. This appears to be a regression introduced in v30.
Is there a known workaround? Is this a confirmed bug?
Environment:
- Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
- OS: macOS Sequoia 15.7.4
- Illustrator version with issue: v30.2.1 (2026)
- Illustrator version without issue: v28.7.10 (2024)Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a regression introduced in Illustrator v30.
— Reported by I'm John
In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.
In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.
Preflight Error #1 — Placed image ICC profile conflict:
"CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC…
1 vote
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