7709 results found

1. SVG export for screens not working properly.

   Windows 11 22000.556 / Illustrator 26.1

   Hi there,

   The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

   I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

   Best,
   Alex

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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

2. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

   We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
   Now only Ctrl-clicking the preview in Gradient panel works.

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3. Bounding box does not get updated when 'Use Preview Bounds' is toggled

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.

   This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide… more

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4. Mirror Repeat (Symmetry) objects ignore being set as a key object when aligning/distributing

   If you try to align something to a symmetry object, setting it as a key, Ai will align both objects to a 0,0 coordinates instead of keeping the symmetry object in place.
   Same happens when you try to distribute.

   All other Repeat objects are unaffected by this bug.

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5. Unwanted automatic grouping of compound paths with blob brush tool

   When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
   It is "solved" if I check "merge only with selection" but that is not a real fix.

   https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

   On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi Everyone,

   
   

   We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.

   
   

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   
   

   Warm regards,

   Aishwarya 'G' Gadodia

   Illustrator Team

6. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

   Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
   When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

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7. In CC2020 and later, referencing the created property of the File class returns "null”.

   Environment
   macOS 10.15.6
   Illustrator CC ver.25.1

   Step and reproduce
   1.Select menu ”File->Script->Other Script" and choose below one.

   //JavaScript File detail
   var f=File.openDialog("");
   alert(f.created);

   Expected result
   Illustrator shows "null". It must be return files created date.

   Actual result
   ”null” is returned.

   In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
   "modified" property behaves similarly strangely in relation to this issue.

   This behavier shows only macOS. Windows can return as normal.

   //Japanese
   オペレーティングシステムおよび Adobe Illustratorのバージョン
   macOS 10.15.6
   Illustrator CC ver.25.1

   問題が発生したときに実行していた手順
   File->Script->Other Script"とメニューより以下に示す内容のJavaScript（ExtendScript）を選択する。

   //JavaScript File detail
   var f=File.openDialog("");
   alert(f.created);

   本来ファイル作成日がアラートされるべきだが"null"が表示される。

   想定していた結果
   ファイル製作日が表示。

   実際の結果
   ”null” が表示

   CC2019ではこのプロパティは正常に取得可能でした。2020以降で不具合が発生したものと思われます。また、2021ファミリーに置いても他のアプリケーションではこのcreatedプロパティを正常に取得可能です。この問題に関連してmodifiedプロパティも同様のおかしな挙動となっています。
   この不具合はmacOSのみで生じます。Windowsでは上記のスクリプトは正常に動作します。

   Environment
   macOS 10.15.6
   Illustrator CC ver.25.1

   Step and reproduce
   1.Select menu ”File->Script->Other Script" and choose below one.

   //JavaScript File detail
   var f=File.openDialog("");
   alert(f.created);

   Expected result
   Illustrator shows "null". It must be return files created date.

   Actual result
   ”null” is returned.

   In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
   "modified" property behaves similarly strangely in relation to this issue.

   This behavier shows only macOS. Windows can return as normal.

   //Japanese
   オペレーティングシステムおよび Adobe Illustratorのバージョン
   macOS 10.15.6
   Illustrator CC… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

8. Ugly edges when using clipping mask or stacking objects with the exact same shape

   Whenever stacked objects have the exact same shape, or when using a clipping mask, the colors from the objects below will be visible around the edge of the upper object. See screenshot.

   This will probably not show when you print, but it does show when you rasterize a vector image. The screenshot is from a rasterized .ai image opened in Photoshop. So it's not just a preview bug in Illustrator.

   And it's quite disturbing to see these ugly edges when work on your illustration.

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9. Warning Message "Partially selected objects..." Repeated

   The warning message repeats:

   "Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem no longer happens in latest releases, like 26 and 27.

10. Can't open my most recent aic file

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
    I've also tried uninstalling v25.01 and the error still occurs.

    Please help!

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the… more

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11. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

12. Deleting Effect Causes Crash

    Any time I try to delete an effect from an object, illustrator crashes.

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13. Export Artboards occasionally exports bleed

    I'm using Windows 10, up to date as of 8th Nov 2020.

    I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

    I also get an error when attempting to export at 300DPI, which has never been an issue in the past.

    I'm using Windows 10, up to date as of 8th Nov 2020.

    I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

    I also get an error when attempting to export at 300DPI, which has never been an issue in the… more

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14. Bug when Alt/Option-dragging multiple points with Direct Select

    In Illustrator version 24.3, I'm getting a bug with Alt/Option-dragging multiple points using the Direct Selection tool. See screen recording attached.

    Opt+dragging one point gives expected results.

    Opt+dragging 2 or more points copies the entire object.

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15. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is resolved in Big Sur (macOS 11) public release

16. "Horizontal Distribute" buttons broken in Illustrator 24.2.1

    Illustrator version 24.2.1 on Mac OS 10.14.6 When multiple objects in a row are selected and any of the Horizontal Distribute buttons are hit, the objects are stacked on top of each other instead of distributed out based on farthest left to right. It appears to be copying the function of Horizontal Align buttons.

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17. Zero-height marquee

    Please study the GIF attached.

    1. I want to select an edge of the yellow-beige path
    2. I grab Direct selection tool and drag a frame over the edge — OK
    3. I make it faster — still OK
    4. I make it with my usual speed and get the marquee that has 0 height. It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment. And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a rectangle with zero height — you would get it, right? Just compressed to a line.
    Surely it HAS some intersection, Ai just fails to trace it for me.
    I'd love to get it fixed.

    Please study the GIF attached.

    1. I want to select an edge of the yellow-beige path
    2. I grab Direct selection tool and drag a frame over the edge — OK
    3. I make it faster — still OK
    4. I make it with my usual speed and get the marquee that has 0 height. It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment. And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a… more

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18. Scale Tool dialog shows random values when real-time drawings is enabled

    To recreate is problem: First enable Real-time drawing. Then draw a box. With the Scale Tool window open, uniform scale the box 400%. Duplicate that box by holding down OPTION key while click and dragging the box. Click on the second box and open the Scale Tool window: when I do this I no longer see 400% in the scale percentage, instead I find completely random numbers and sometimes it selects non-uniform. This gets annoying after a while.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Bug: Shift + clicking anchor point with Delete Anchor Point tool doesn't retain curve shape

    24.1.1 on Windows 10 and Mac Mojave

    In CC 2020, Shift + clicking an anchor point with the Delete Anchor Point tool is supposed to work like the Simplify Path tool -- the shape of the curve shouldn't change. But even on a path with redundant anchors, this new shortcut doesn't work. The curve changes shape as in previous versions.

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It works fine in the latest versions.

    Please check if it does and comment back if it doesn’t.

20. Freeform Gradient fails at transformation.

    Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient, illustrator will give you a warning that it doesn't allow points to be deleted if it causes the lines to cross. But it allows it if it is in some kind of object transformation. If this happens, the only work around I've found is to set the object to a non-freeform gradient, and then switch back to freeform and re-lay out the whole thing.

    Any way, this is super frustrating because I've spent hours and hours redoing gradients. I need to preserve the editability of them. This is on the current illustrator version 24.0.2. please fix the bug, thanks!

    Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient,… more

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    3 comments  ·  Gradients  ·  Delete…  ·  Admin →
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