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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7891 results found

  1. In-app tutorials not opening

    I am using Adobe Illustrator 2020 24.1.2 that I downloaded from Adobe Creative Cloud Desktop.

    I am operating on a Microsoft Windows 10 Home version 10.0.18363.

    I opened the app and clicked on the in-app tutorials available in the Learn section. The tutorials that opens in browsers open just fine, it is only the in-app tutorials that do not respond in any way when clicked on.

    I expected the in-app tutorial to open and show a step-by-step tutorial by opening a new project, similar to the in-app tutorials in other Adobe apps (Premiere Pro, Photoshop, etc.).

    The actual result was…

    6 votes
    1 comment  ·  Learning and Help  ·  Admin →
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  2. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

    I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

    6 votes
    2 comments  ·  Performance  ·  Admin →
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  3. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes
    11 comments  ·  Performance  ·  Admin →
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  4. "Hairline," faint border around PNG exports

    Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.

    I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.

    (The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the…

    6 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is a GPU bug. If you toggle the rendering mode with View > View using CPU — no border will get rendered, the PNG actually does not have it. The problem is known though.

  5. Shape Builder Performance

    Really slow when using Shape Builder on AI 24.1, almost unusable.

    6 votes
    2 comments  ·  Performance  ·  Admin →
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  6. Illustrator window too small to open file

    I have to close and open AI files all day. Every 5-6th time of opened various documents, my entire program window will shrink down as small as possible and i will get an error message saying AI is too small to open the file when I already had the program as full size.

    6 votes
    4 comments  ·  Performance  ·  Admin →
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  7. White pixel line around shapes

    Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
    The appearance of the black shape: Fill is black, Stroke is None.

    6 votes
    2 comments  ·  Other...  ·  Admin →
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  8. automatic quitting when clicking the red close button

    When clicking on the RED "Close" button, Illustrator prompts me to either (Save what's on the clipboard" or "Discard". Then automatically quits. EVERY SINGLE TIME. This is NOT right no matter what your tech support peons were told to say.

    6 votes
    6 comments  ·  Other...  ·  Admin →
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  9. Metadata title isn't saving (24.0)

    When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
    When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.

    Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.

    6 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Problem Illustrator 24 does not support the old PANTONE libraries

    I tried to follow your guide: https://helpx.adobe.com/illustrator/kb/pantone-plus.html, that I always used to insert the old PANTONE libraries and have a conversion to CMYK instead of LAB and in this version it doesn't work.

    I contact the online chat and they replied that this thing with ILLUSTRATOR 24 is no longer supported, and it is absurd.

    I also tried to install the prereleas 24.0.1 but it doesn't work.

    I can't work without this.

    6 votes
    4 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"

    "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
    10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.

    6 votes
    11 comments  ·  File Save, Import and Export  ·  Admin →
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  12. File png export error

    Cannot export the file in png

    6 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Character/paragraph style incompleteness

    1. Creation of Character/paragraph style is not undoable.
      You can undo any operation before and after but creation of Character/paragraph style does not get into "undo" list. You have to delete it manually from styles list.

    2. Select text\paragraph, make Character/paragraph style. Selected text/paragraph is not set instantly to this newly created style but it should.

    6 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  14. Image embed option in SVG options does not work

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if…

    6 votes
    5 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Scale or rotate when using preview does not work

    When scaling any object in Illustrator 2019 when using the preview checkbox the scale percentage is immediately applied to the object. So, for instance, if I enter 110% and decide that is not enough, I enter 115%. The object is actually transformed 100% AND 115%! If I press cancel, the two transformations are applied to the object, and I need to click undo twice to get back to the original.

    This happens for the rotate, reflect, and shear tools too.

    6 votes
    13 comments  ·  Tools  ·  Admin →
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  16. Rotate tool dialogue box won't appear

    After selecting the rotate tool, rotate dialogue box won't appear.

    a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.

    6 votes
    2 comments  ·  Other...  ·  Admin →
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  17. Bringing object forward with (Ctrl + ] ) nudges left/right instead of bringing forward.

    There is an Illustrator bug I have previously and am currently experiencing that makes an object nudge to the right/left when trying to bring an object forward. I've had this happen on Windows 7 and Windows 10. There is obviously a workaround for this, i.e. View Outlines > Select > Bring object to front / Cut Paste in Front / Paste in Back, Save and Restart Illustrator etc. but it is counterproductive to efficiency.

    Background: I'm a 10 year+ agency professional who specializes in UI design, illustration and branding.

    6 votes
    7 comments  ·  Layers  ·  Admin →
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  18. cannot place image into Illustrator.

    Cannot place or drage image to illustrator.
    Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
    I used different *.png, *.jpg files and I could not place image in the illustrator.
    Need help.
    I use Windows 10.

    6 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. Convert to profile

    It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).

    6 votes
    2 comments  ·  Documents and Artboards  ·  Admin →
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  20. Image Trace disappears when I click Advanced Options

    Adobe Illustrator CC2018
    Image Trace disappears when I click Advanced Options.
    Need to remedy this asap. tried updating and closing all other apps before starting...

    6 votes
    7 comments  ·  Tools  ·  Admin →
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