8233 results found

1. Illustrator locks down when a new file tab is clicked

   1. click file
   2. click new
   3. never opens new file window
   4. entire program freezes

   same thing happens with keyboard shortcut

   6 votes

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.

2. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

   Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

   This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

   This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

   I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

   I uninstalled Adobe Illustrator CC 2017 and installed it again.

   I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

   This all doesn’t help.

   Screen recording 1: http://recordit.co/wimzBKLauT
   Screen recording 2: http://recordit.co/PvkLV2VFz7

   The attachment has my regional settings in macOS and the unit prefs.

   https://forums.adobe.com/message/9769467#9769467

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

3. Can't change size of stroke

   Can't change size of stroke

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   2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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4. Illustrator CC 2017 crashes when i copy paste anything from it

   When i try to copy paste anything from the Illustrator, It crashes.
   1. I use the latest Illustrator CC 2017
   2. For example i draw a cube
   3. I open the Photoshop as well
   4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
   5. I reinstall it and rebooted the PC of course but nothing changes
   6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

5. Right Click does not work

   This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

6. Blue share circle is misplaced under the icon

   This blue circle is very distracting and It just looks super weird. I don't know if you guys purposely did this or if it's a UI glitch with the latest update, but if you guys can get this fixed asap it would be helpful. It's SUPER distracting while trying to focus in on work.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Claimed to be fixed in the latest 30.3 general release. Please update, check, and comment back if it still happens.

7. unchecking "use document bleed settings" box in "Save Adobe PDF" does not remove the bleed from the saved file.

   version illustrator 30.1
   windows 11
   issue also replicated on illustrator 30.0 on a mac
   1: create new document with some amount of bleed in "document setup"
   2: save as .pdf will bring up "Save Adobe PDF" Dialog
   3: uncheck "use document bleed settings" box and save the .pdf
   4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

   the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use document bleed settings" box unchecked

   version illustrator 30.1
   windows 11
   issue also replicated on illustrator 30.0 on a mac
   1: create new document with some amount of bleed in "document setup"
   2: save as .pdf will bring up "Save Adobe PDF" Dialog
   3: uncheck "use document bleed settings" box and save the .pdf
   4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

   the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use… more

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   Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. All fonts disappeared in Font Explorer list

   I work on PC with the latest version of Illustrator, version 30.1. None of my fonts show in the drop-down menu. I've deleted and reinstalled Illustrator, deactivated and reactivated the auto-activate Adobe fonts option, checked whether Adobe fonts are synced through the Creative Cloud App. Nothing seems to work, while they work fine on Photoshop and InDesign. The only way I can use a font is by using the Eyedropper tool on an already existing body of text. How do I fix this? Please help!

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Libraries Panel Freeze & Distortion Glitch

   Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
   Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
   Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

   Steps to Reproduce:
   - Launch Adobe Illustrator.
   - Open the Libraries panel (Window > Libraries).
   - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
   - Attempt to interact with the Libraries panel.

   Expected Result: The Libraries panel should display correctly and allow selection of assets.

   Actual Result: The Libraries panel graphic stretches vertically and becomes disproportionate. Items in the panel are no longer selectable. The only temporary fix is quitting Illustrator and reopening it, but the issue eventually returns. Typically occurs 10-15 times a day on this computer.

   Summary of Troubleshooting Attempts:
   - Verified issue persists across Illustrator versions (29.6.1 and 30.0).
   - Cleared Creative Cloud Libraries cache (~/Library/Application Support/Adobe/Creative Cloud Libraries/ contents).
   - Cleared Illustrator-specific cache (ILST and LIBS folders).
   - Cleared CoreSync cache (~/Library/Application Support/Adobe/CoreSync/ contents).
   - Relaunched Creative Cloud Desktop and Illustrator.
   - Disabled GPU Performance in Illustrator preferences.
   - Verified Creative Cloud and Illustrator are up to date.
   - Issue persists after all steps.

   Additional Notes:
   - Problem began on the 2021 computer after upgrading to macOS Sequoia (did not occur on previous macOS version).
   - Occurs on all macs updated to Sequoia; we have 3 others we decided to hold off on because of this issue.
   - Other Adobe apps do not exhibit this behavior at this point.

   See screenshot for visual of issue.

   Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
   Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
   Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

   Steps to Reproduce:
   - Launch Adobe Illustrator.
   - Open the Libraries panel (Window > Libraries).
   - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
   - Attempt to interact with the Libraries panel.

   Expected Result: The Libraries panel should display correctly and… more

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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10. Dotted Guides are not precise in GPU preview

    Guides should allow us to be sure about alignment.
    And while in CPU it’s mostly true, in GPU preview dotted guides get drawn 1 pixel off.
    These should perfectly overlap the edges of the object aligned!

    Look at the GIF attached

    If you notice a bug with the bounding bounding box not getting displayed when I select the rectangle in the CPU Preview mode — it’s a separate Beta-only bug, reported here: http://illustrator.uservoice.com/forums/939477/suggestions/50759876

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.

    
    

    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide a video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.

    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,

    Aishwarya G Gadodia

    Illustrator Team

    
    

    Hi,

    Thanks for reporting this issue.

    
    

    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide a video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.

    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm… more

11. Zoom in and out is slow

    In the last version of Illustrator (30.0 on Windows 11), the zoom (mouse, keyboard) does not work appropriately (very slow), making the use of the software almost impossible. This bug was not existing in former version (29.x). Unticking graphics acceleration in parameters panel makes it even worse.
    My config: Windows 11 (French), Intel I9, 32Gbytes of RAM, NVidia Geforce 4080 (581.29)
    Please solve rapidly this bug.

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Enclosed Selection mode should work in isolation using the correct scope

    Illustrator today allows to make Enclosed Selection Mode a permanent option, with with the Select Objects only within Marquee option, in Preferences > Selection & Anchor Display, as was requested here and in a separate request at http://illustrator.uservoice.com/forums/333657/suggestions/49503929

    But I still can’t use it fully today.
    I isolate often, and Selection tool does not allow to use Enclosed mode when isolated. For some strange reason it requires the Group Selection tool to do so, as if my scope stays at the document level, and I’m no in isolation! Make Selection tool work in Enclosed mode in isolation, please.

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    0 comments  ·  Selection  ·  Delete…  ·  Admin →
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13. Tilde key for transforming patterns moves the whole shape instead of the fill clipped to it

    Holding down the tilde key ~ when direct selecting a pattern filled object used to give you the option to interactively transform the pattern inside the object. It would override the transform settings for patterns and give you a live preview when transforming (move/scale/rotate) the pattern only.
    This behaves different when moving the pattern in the 2025 and 2026 versions. It will move the object and the pattern and snap the object back when the mouse is released.
    See: https://community.adobe.com/t5/illustrator-discussions/moving-a-pattern-inside-a-shape/m-p/15580218#M457374

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. Pasting an object with perceptual gradient applied expands it and converts into an image

    1. Create a rectangle and fill it with a gradient (liner/radial)
    2. In the gradient panel, change the method from Classic to Perceptual
    3. Copy the object
    4. Paste the object

    Check the Appearance panel — it’d show the object is now an image, with the original perceptual fill tucked under the pixels!
    And if the object had a stroke, it becomes a group with a stroke in it separated.

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    6 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is reportedly fixed in the latest Beta 30.3.126 build.

    Kindly update (or install) to verify the fix making it behave as expected, to allow the team to safely push it into the next general build.

    If it still works wrongly — please comment back.

15. "Could not complete Package" after Tahoe upgrade

    After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

16. Fonts change after reopening Illustrator file

    I created a mailer in Illustrator with around 10–12 artboards and exported everything perfectly with the correct fonts. When I reopened the same file after two days to make changes, all the fonts had changed automatically, some text had disappeared, and the layout no longer matched my earlier exported JPGs. The fonts were installed and displaying correctly at the time of the first export, so the issue only appeared after reopening the saved file. I’ve attached the before/after GIF to show the difference.

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Scale strokes box keeps unchecking

    The "Scale Strokes and Effects" box keeps becoming unchecked making it necessary for me to check preferences for each document.

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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18. Scroll wheel over Opacity input field only affects selected object if the input is NOT focused

    1. Switch to the CPU preview, or use the GPU preview and turn off 'real-time drawing & editing'.
    2. Make an object. Keep it selected.
    3. Hover your cursor over the opacity numeric input box in Transparency or Properties. Play with your scroll wheel. Watch the opacity change.
    4. Click in the input box. Keep the cursor over it. Play with your scroll wheel. The number changes but the object does not, until you hit return.
    5. Try this in Illustrator 2020. Observe that in both steps 3 and 4, the object changes opacity regardless of whether you click on the opacity input box or not.

    The settings in the Performance pane of the prefs interact with this:

    If the GPU preview is on, this only happens if 'real-time drawing and editing' is off.

    If the CPU preview is on, this always happens regardless of the status of the real-time drawing switch.

    I observed this on a Mac running OS 14.7.6 and Illu 29.3; this change happened somewhere between 24.3 and 29.3. I just checked 27.8.1 and it has the new, undesired behavior as well. I'll see if I can get the person who brought this glitch to my attention to report their operating system and Illu version here as well.

    This may affect other input boxes, I tried a few different stroke weight boxes and it does not affect them. The original discoverer suggested that other input boxes are affected but only listed the opacity.

    1. Switch to the CPU preview, or use the GPU preview and turn off 'real-time drawing & editing'.
    2. Make an object. Keep it selected.
    3. Hover your cursor over the opacity numeric input box in Transparency or Properties. Play with your scroll wheel. Watch the opacity change.
    4. Click in the input box. Keep the cursor over it. Play with your scroll wheel. The number changes but the object does not, until you hit return.
    5. Try this in Illustrator 2020. Observe that in both steps 3 and 4, the object changes opacity regardless of whether you click on the opacity input box or… more
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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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19. The name of the missing link gets trimmed from the left side in the file name field in the dialog

    But why the name of the link in File Name field in the dialog gets displayed trimmed from the left side, even though the input has PLENTY of space in my dialog window?
    This behavior is not new.
    I have my guesses that it’s a legacy behavior, to make sure the name is seen on a smaller screen in the smallest dialog... but Ai probably knows the size of the dialog window and can calculate if it fits?

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Holding Shift ignores Snap to Grid when creating artboards

    When Snap to Grid is enabled, artboards now respect it, both when moved or get created... unless you hold Shift to constrain proportions when resizing or making it a square.

    Totally works for rectangles, I can see no reason to prevent artboards from behaving in a similar fashion.

    Here’s a somewhat similar request about these also misbehaving with smart guides:
    http://illustrator.uservoice.com/forums/601447/suggestions/46604530

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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