Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8091 results found
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Touch Bar Color Controls are Broken
Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.
MacBook Pro Late 2016 + Latest MacOS
5 votes -
Fix Illustrator freezing and crashing
I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect
Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.
The Tooltip shows “Unite” in the Pathfinder Panel
Unite from the Pathfinder Panel is the same as Add.
Unite is missing from the Pathfinder Effect and is named Add instead.
If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.The Tooltip shows “Minus Front” in the Pathfinder Panel
Minus Front from the Pathfinder Panel is the same as Subtract.
Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract
Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.
The Tooltip shows “Unite” in the Pathfinder Panel
Unite from the Pathfinder Panel is the same as Add.
Unite is missing from the Pathfinder Effect and is named Add instead.
If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.The Tooltip shows “Minus Front” in the Pathfinder Panel
Minus Front from the Pathfinder Panel is the same as Subtract.
Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
If you…5 votes -
Image Trace Preview doesn't work
Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.
5 votes -
5 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC - Lags constantly every attempt to do something in my layers
I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.
Did not notice the constant pin wheel of death in Sierra maybe once.
Also it also take forever to load and save. possible twice as before.As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.
Screen Recoding;
https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…
5 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We haven’t heard from you for a long time.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Regards,
Mohit -
Library Drop Down Fails (Creative Cloud not specific to Illustrator)
Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.
https://www.youtube.com/watch?v=vhPEVZpS0k4
Fix is to open Library window wider, or right-click.
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
PNG files rendered from AE import as blank linked files in Adobe Illustrator
PNG files rendered from AE import as blank linked files in Adobe Illustrator
Steps to Reproduce Bug:
1. Render a PNG from AE using the default Output Module.
2. Place the resulting PNG into an Adobe Illustrator document.Results: PNG does not show in AI document as expected.
Expected Results: PNG would show as if it had been created/saved in Photoshop.
Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.
5 votes -
Can't change size of stroke
Can't change size of stroke
5 votes -
Unable to group
Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.
Kind Regards,
Liam
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
New file
There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
フォントの表示がおかしい
本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。4 votes -
SVGオプション「文字：アウトラインに変換」の不具合
バージョン：
2024(28.7.9)、2025(29.7.1) で発生を確認。
2023(27.9.6)では問題は起こらない。再現手順：
・テキストを含むアートワークを作成
・別名で保存：SVG(svg) を選択
・SVGオプションダイアログ内で以下の項目を設定
文字：アウトラインに変換
「Illustratorの編集機能を保持」にチェック結果：
警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
SVGデータ領域のテキストはアウトラインに変換されていない。望まれる結果：
警告が表示されない。
Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。----Translation----
It may differ from the actual terminology. Sorry.Defective version of SVG option:
2024 (28.7.9), 2025 (29.7.1).
not be reproduced in 2023 (27.9.6).Reproduction procedure:
・Create artwork containing text
・Save as: SVG(svg)
・Set the following items in the SVG option dialog
Characters: Convert to outline
Check the checkbox "Retain the editing function of Illustrator"Results:
A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
When you open a saved SVG file in Illustrator, all text is converted to outline,
and The text of the SVG data area is not converted to an outline.Desired result:
Warning is not displayed.
When opened in Illustrator, there is an editable text object,
and there is text converted to an outline in the SVG data area.バージョン：
2024(28.7.9)、2025(29.7.1) で発生を確認。
2023(27.9.6)では問題は起こらない。再現手順：
・テキストを含むアートワークを作成
・別名で保存：SVG(svg) を選択
・SVGオプションダイアログ内で以下の項目を設定
文字：アウトラインに変換
「Illustratorの編集機能を保持」にチェック結果：
警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
SVGデータ領域のテキストはアウトラインに変換されていない。望まれる結果：
警告が表示されない。
Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。----Translation----
It may differ from the actual terminology. Sorry.Defective version of SVG option:
2024 (28.7.9), 2025 (29.7.1).
not be reproduced in 2023 (27.9.6).Reproduction procedure:
・Create artwork containing text
・Save as: SVG(svg)
・Set the following items in the SVG option dialog
Characters: Convert to outline
Check the checkbox "Retain the editing function of Illustrator"Results:
A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
When you open a saved SVG…4 votes -
Scale strokes box keeps unchecking
The "Scale Strokes and Effects" box keeps becoming unchecked making it necessary for me to check preferences for each document.
4 votes -
Bug - Cannot access Hands on tutorials
I was doing the hands on tutorials and then I loaded into the app and the section for them was gone in my tutorials tab. I found the webpage online that allows me to launch hands on tutorials from browser https://www.adobe.com/learn/illustrator?tutorialType=inApp&learnIn=1 and it leads to the screenshot provided. I would love to be able to continue doing the hands on tutorials. I ensured that I have no VPN installed, I updated graphics drivers, and reinstalled Illustrator to no avail.
4 votes -
Recent colors become None when Global or Spot Colors are used
Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors, you get a warning about a Missing Profile (which is not true) when you create or open a file while the Global (or Spot) Colors are still in the Recent Colors (they are available across documents). If you click OK the file opens, just as it would with the warnings off. The warning will not show again during the current session. But if you click Cancel (as many times as the number of Global/Spot Colors that you have in your Recent Colors). The file will open with the recent Global/Spot Colors converted to None.Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors,…4 votesHi Everyone,
We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Symbol not following the artwork to move when moving, after update
I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.
When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.
Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.
Thank you for your support.
I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.
When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.
Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.
Thank you for…
4 votesFix available in prerelease build now - version 29.8
To be rolled out in general build soon.
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Recent Colors is adding the [None] swatch as K=0 and apply white
When fill is focused, setting [None] adds the white (K=0) chip into Recent Colors sections.
Doesn’t happen for strokes.4 votesHi Everyone,
We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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PARM error with Bounding Box or Free Transform when scaling an image
I just started to get this error... on the newest version of Illustrator 29.6.1 ...when trying to scale an image up/down in size...
Any good ideas how to fix?
4 votes -
Gradient does not rotate with object when using corner handles (manual transform)
When an object with a gradient is rotated manually using the bounding box (corner handles), the gradient does not rotate with the object.
However, using the Rotate tool or Object > Transform > Rotate results in correct gradient behavior.This silent inconsistency leads to invisible errors in print output — especially in professional workflows.
🧪 The bug was tested on multiple Illustrator versions, macOS and Windows, fresh installs, and clean preference files. It is reproducible.
🔗 Forum discussion with video + .ai file proof:
https://community.adobe.com/t5/illustrator-discussions/gradient-not-rotating-with-object-during-manual-rotation-caused-an-88-000-try-print-job-loss/m-p/154087724 votes
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