Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
407 results found
-
Guides are too thin and barely visible
Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.
This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...
The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.
I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS…
9 votes -
9 votes
-
Mouse scroll animated zoom is broken when in Pixel Preview mode
I just updated to Illustrator 2019 on a Windows 10 PC
Given I have any size project open
And my "zoom to selection" preferences are on or off
When I turn on pixel preview view mode
And I have alt selected
And I use my mouse to zoom in and out
Then zoom chooses a random center point to anchor it's zoomI have no issues when in "Overprint preview" mode, or when using my keyboard in "Pixel preview" mode.
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
3D Extrude + Bevel = FAIL
3D extruded rendering is an absolute fail on Adobe CC 22.0.1
It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!
Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.
Thanks!
8 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Animated zoom bug (workspace flickers and turns black when in a group)
- Windows 11 (latest)
- Illustrator 28.3
- The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.
The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.
Thanks
7 votesThis is reported to be fixed with the latest 28.5 build. Please check if it works for you.
-
GPUパフォーマンス使用時のガイド・グリッドのバグ
GPUパフォーマンスのチェックを入れた状態でガイドやグリッドのスタイルを点線にすると動作が急激に重くなる
7 votes -
Pink screen and residual image artifacts
The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).
Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).
7 votes -
GPU not detected
Restarted Illustrator and suddenly it isn't detecting my GPU.
AI Version: 25.3.1 (Tested back to 25.0.1)
OS: Win 10 pro 64, 20H2
GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
CPU: Ryzen 9 5900x (No internal graphics)Every other Adobe application is still detecting the GPU as intended.
I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.
Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave…
7 votes -
Stroked Paths get notches or bleeding in sharp connections
Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.
Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!
Screenshot 1: paths in…
7 votes -
GPU rendering issue with artwork disappearing
When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Proof Colors preview doesn't work on GPU (NVidia), only CPU
Illustrator CC 2017 version 21.1.0 (64 bit)
Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
Intel Core i7-6700K @ 4.00 GHzProof Colors preview doesn't work with GPU rendering, only on CPU.
Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.
When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.
I've tried deleting Illustrator preferences, restarting, etc.
7 votes -
background to artboard flickering when mouse moves
MacOs 11.2.2 - flickering occurs in areas surrounding artboard when the mouse cursor moves.
6 votes -
GPU Preview not available (grayed out) after editing artboard
With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.
Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.
6 votes -
"View using GPU" greyed out since Illustrator 2021
Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.
An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.
6 votes -
"Hairline," faint border around PNG exports
Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.
I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.
(The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the…
6 votesThis is a GPU bug. If you toggle the rendering mode with View > View using CPU — no border will get rendered, the PNG actually does not have it. The problem is known though.
-
Illustrator Crashes when Opening File on Second Monitor
Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.
6 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Closing this thread as completed as it is fixed on the user machine.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Subtracted hole looks smaller than the same shape put above
I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted. I've…
6 votes -
Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create
I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.
I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.
Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.
6 votes -
Edges are not aligned precisely to fills and strokes
After last update, the edges of selected objects seems shifted compared to shape outline about 1 pixel, while anchor point is centered.
When zoomed it's not well visible, but with small objects it's very annoying.6 votes -
Flickering cursor & preview bugs in bitmap
Adobe Illustrator CC 2018 (22.0.1)
Mac OS Sierra 10.12.6The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.
Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.
6 votes
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?