8241 results found

1. Symbol not following the artwork to move when moving, after update

   I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

   When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

   Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

   Thank you for your support.

   I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

   When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

   Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

   Thank you for… more

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   8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix available in prerelease build now - version 29.8

   To be rolled out in general build soon.

2. PARM error with Bounding Box or Free Transform when scaling an image

   I just started to get this error... on the newest version of Illustrator 29.6.1 ...when trying to scale an image up/down in size...

   Any good ideas how to fix?

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   Need More Info  ·  4 comments  ·  Layers  ·  Delete…  ·  Admin →
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3. Gradient does not rotate with object when using corner handles (manual transform)

   When an object with a gradient is rotated manually using the bounding box (corner handles), the gradient does not rotate with the object.
   However, using the Rotate tool or Object > Transform > Rotate results in correct gradient behavior.

   This silent inconsistency leads to invisible errors in print output — especially in professional workflows.

   🧪 The bug was tested on multiple Illustrator versions, macOS and Windows, fresh installs, and clean preference files. It is reproducible.

   🔗 Forum discussion with video + .ai file proof:
   https://community.adobe.com/t5/illustrator-discussions/gradient-not-rotating-with-object-during-manual-rotation-caused-an-88-000-try-print-job-loss/m-p/15408772

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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4. Cursor stays invisible after exiting Presentation mode

   How to reproduce:
   Create a multiple artboard document.
   Enter presentation mode.
   Do not move the mouse.
   Use the left and right arrow keys to view all the art boards.
   Note that windows will make the mouse cursor invisible since you are not using it.
   Press ESC to return to normal viewing/editing mode.
   Now the mouse cursor is invisible.

   Work around: If you go back to presentation mode and wiggle the mouse and press ESC while the mouse is visible then the mouse will be visible in normal screen mode.

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Upon reopening Ai files, it shows that fonts are missing when they aren't

   To fix the "error" I have to navigate to Adobe fonts, uninstall each font one by one, as uninstalling a font family all at once doesn't fix the issue, then individually reinstall each font. Super tedious and taxing to workflow. Issue is across multiple files, all that I have created on the same device that presents the "missing font" dialogue so I know it isn't a file issue. Please fix.

   Windows 10 Pro
   Adobe Illustrator v 29.5.1

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. [ExtendScript] Cannot set TextRange.justification to value in ParagraphStyle

   We cannot successfully set textFrame.textRange.justification to the value in the applied ParagraphStyle.

   For example, if the text has [Normal Paragraph Style] applied, which for me has Justification.LEFT, then I cannot set that text to have Justification.LEFT in cases where the justification has been changed.

   (Tested on MacOS 15.4.1 Adobe Illustrator 29.5.1, but this appears to be an old bug.)

   Steps to reproduce:
   1. Create new document
   2. Run the below script

   Expected Result: all tests passed and no alert message appears.

   Actual result: Failed to set textRange.justification to LEFT.

   Script:

   (function () {
   
       var doc = app.activeDocument,
           textFrame = doc.textFrames.add();
   
       textFrame.textRange.contents = 'Hello.';
   
       // prepare for the test, ensuring - due to the bug - that the justification won't match the applied paragraph style
       textFrame.textRange.justification = Justification.RIGHT;
       textFrame.textRange.justification = Justification.CENTER;
       textFrame.textRange.justification = Justification.LEFT;
   
       // test RIGHT justification
       textFrame.textRange.justification = Justification.RIGHT;
       if (textFrame.textRange.justification !== Justification.RIGHT)
           alert('Failed to set textRange.justification to RIGHT.');
   
       // test CENTER justification
       textFrame.textRange.justification = Justification.CENTER;
       if (textFrame.textRange.justification !== Justification.CENTER)
           alert('Failed to set textRange.justification to CENTER.');
   
       // test LEFT justification
       textFrame.textRange.justification = Justification.LEFT;
       if (textFrame.textRange.justification !== Justification.LEFT)
           alert('Failed to set textRange.justification to LEFT.');
   
   })();
   

   Additional note: in the link above, users discovered that performing a resize on the textFrame somehow removes the blockage and Justification.LEFT can be set afterwards. Perhaps it breaks the link to the paragraph style?

   Edit 2025-05-23: to add details about the possible link to the applied paragraph style.

   A possible temporary workaround:

   // set LEFT justification
   textFrame.textRange.justification = Justification.LEFT;
   
   // now check it
   if (
       Justification.LEFT !== textFrame.textRange.justification
       && Justification.LEFT === textFrame.textRange.paragraphStyles[0].justification
   ) {
       // bypass a bug where we can't set the attribute that matches the applied paragraph style:
       //  - change the applied paragraph style's justification
       //  - then change the textFrame's justification to the style's previous value,
       //  - then return the paragraph styles original setting
       textFrame.textRange.paragraphStyles[0].justification = Justification.CENTER;
       textFrame.textRange.justification = Justification.LEFT;
       textFrame.textRange.paragraphStyles[0].justification = Justification.LEFT;
   }
   

   We cannot successfully set textFrame.textRange.justification to the value in the applied ParagraphStyle.

   For example, if the text has [Normal Paragraph Style] applied, which for me has Justification.LEFT, then I cannot set that text to have Justification.LEFT in cases where the justification has been changed.

   (Tested on MacOS 15.4.1 Adobe Illustrator 29.5.1, but this appears to be an old bug.)

   Steps to reproduce:
   1. Create new document
   2. Run the below script

   Expected Result: all tests passed and no alert message appears.

   Actual result: Failed to set textRange.justification to LEFT.

   Script:

   (function () {
   
       var doc = app.activeDocument,
           textFrame

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. Contextual Task Bar and Help Bar don’t have hotkeys and these can’t be assigned

   When I check Keyboard Shortcuts, Menu Commands, Window, I can find Control, Properties... but not Contextual Task Bar or Help Bar. So we can’t assign hotkeys for these and call these from keyboard when needed.
   Seems like someone forgot to include these slots for customization. Please expose these.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Snap to Point doesn’t help much to snap an object’s edge to another edge, even with Smart Guides

   'Snap to point' in Illustrator is poor. You cannot currently snap objects together reliably. Results are inconsistent.
   For example:
   1) snapping a point to an edge does not work well, if at all. I have 'snap to point' on and smart guides enabled.
   2) when using constrain with the Shift key, whether they be points or edges. Even with Snap to Point turned on, or using Smart Guides. Just something simple as drag-copying another box adjacent to itself does not snap together the edges.

   In my videos, the first video applies to point 1) and the second video at 10s, you can see that when using 'constrain' there is no information about where the edges are, and snapping of the edges clearly does not work. Not even dragging a corner, which is a point, to the other objects' edge, no snapping or any edge indication.

   Adobe please do not consider this. Please just fix it and make this work, please!

   'Snap to point' in Illustrator is poor. You cannot currently snap objects together reliably. Results are inconsistent.
   For example:
   1) snapping a point to an edge does not work well, if at all. I have 'snap to point' on and smart guides enabled.
   2) when using constrain with the Shift key, whether they be points or edges. Even with Snap to Point turned on, or using Smart Guides. Just something simple as drag-copying another box adjacent to itself does not snap together the edges.

   In my videos, the first video applies to point 1) and the second video at 10s,… more

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   Need More Info  ·  5 comments  ·  Snapping  ·  Delete…  ·  Admin →
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9. 線幅と効果を拡大・縮小がリセットされる

   29.5.1にてアップデート後
   線幅と効果を拡大・縮小がリセットされる。
   環境設定も拡大縮小時もチェックボックスを入れていたのに気づかない間にリセットされる。

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   20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in 30.3 general build. Please try to update and comment back if it’s truly fixed.

10. Applescript—cannot save Illustrator file if embedding ICC profiles

    This is a bug, as verified by this post (https://community.adobe.com/t5/illustrator-discussions/there-is-a-problem-with-saving-as-illustrator-using-applescript/m-p/15287552) and this post (https://community.adobe.com/t5/illustrator-discussions/applescript-cannot-embed-icc-profiles-in-illustrator-save-options/m-p/15032019#M429674). I cannot save an Illustrator file as part of an AppleScript if ICC profiles are being embedded. This is a problem because I can no longer use my Applescripts for creating versions of logo files.

    The following code will fail with the error "Cannot get document 1". The error occurs when the save command’s with options parameter is a record containing a embed icc profile property.

    save document 1 in filePath as Illustrator with options {embed icc profile:true}
    I have verified that a) the ICC profile was already embedded in the source document, and that if I save the file via the GUI, checking the box to save the ICC profile works. Using AppleScript to save the Illustrator file does not retain the ICC profile.

    This fails on macOS 14.5 and Illustrator 27.x and 28.5. It also fails on macOS 15.4 and Illustrator 29.5.0. It also fails on macOS 15.3.2 and Illustrator 28.7.6 and 29.5.

    According to another user, JavaScript works properly. However, JavaScript is not a workaround for me.
    var d = app.documents[0];

    var saveOptions = new IllustratorSaveOptions();
    saveOptions.flattenOutput = OutputFlattening.PRESERVEAPPEARANCE;
    saveOptions.embedICCProfile = true;

    d.saveAs(new File('~/testjs.ai'), saveOptions);

    Please help -- I need to be able to save an Illustrator file with AppleScript, that has an embedded ICC profile.

    This is a bug, as verified by this post (https://community.adobe.com/t5/illustrator-discussions/there-is-a-problem-with-saving-as-illustrator-using-applescript/m-p/15287552) and this post (https://community.adobe.com/t5/illustrator-discussions/applescript-cannot-embed-icc-profiles-in-illustrator-save-options/m-p/15032019#M429674). I cannot save an Illustrator file as part of an AppleScript if ICC profiles are being embedded. This is a problem because I can no longer use my Applescripts for creating versions of logo files.

    The following code will fail with the error "Cannot get document 1". The error occurs when the save command’s with options parameter is a record containing a embed icc profile property.

    save document 1 in filePath as Illustrator with options {embed icc profile:true}
    I have verified that… more

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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11. HEX Franklin Variable Font is Not Visible when Editing

    I am on a Mac running Illustrator 29.4. I am trying to use the variable OTF version of HEX Franklin, and all Adobe apps do not render the letterforms. When I try to select the variable font in the dropdown, it just defaults back to Myriad or the default typeface.

    Other variable fonts work as intended, but specifically, this one is broken. Any possible fix?

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in the latest Illustrator build.

    Please comment back if it’s not for you.

12. Bottom margins for labels are too small for Swatch Info objects in the column view (with no card backgrounds)

    If I choose to display Swatch Info card in a column, and choose to omit background cards, the result would have text lines too close to the chips below, like the attached image shows. It makes it feel like the text is not related to chips above, and forces us to use cards still to control 'space after' at least somehow, even when cards are not necessary.

    While the team hardcoded the 'space before' as a strict gap (again, hardly OK), they seem to forget to do the same for the bottom line.

    And if you pick this up, please don’t forget about this request as well:
    Allow to place cards next to color chips instead of always below for Swatch Info objects
    http://illustrator.uservoice.com/forums/333657/suggestions/49723799

    If I choose to display Swatch Info card in a column, and choose to omit background cards, the result would have text lines too close to the chips below, like the attached image shows. It makes it feel like the text is not related to chips above, and forces us to use cards still to control 'space after' at least somehow, even when cards are not necessary.

    While the team hardcoded the 'space before' as a strict gap (again, hardly OK), they seem to forget to do the same for the bottom line.

    And if you pick this up, please… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Objects vanish when a PDF is exported

    The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Mateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com

    Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994

14. Gradient Strokes lose exactly 1pt thickness when placed and embedded into another Illustrator file

    When placing AI or PDF files into an Illustrator document, any strokes that have gradients applied will become exactly 1pt thinner than its intended weight. The weight shows properly before embedding the link. I've seen a number of designers use a gradient 1pt line on their artwork to seem "metallic" only to find their line completely disappears if their artwork is placed into another Illustrator file. This only applies if you embed the link. Leaving the linked AI/PDF as a link will preserve the correct stroke weight.

    This appears to be present in several versions of Illustrator dating back to at least around 2021/2022. I had thought this was already reported somewhere, but I wasn't able to find another post like this.

    When placing AI or PDF files into an Illustrator document, any strokes that have gradients applied will become exactly 1pt thinner than its intended weight. The weight shows properly before embedding the link. I've seen a number of designers use a gradient 1pt line on their artwork to seem "metallic" only to find their line completely disappears if their artwork is placed into another Illustrator file. This only applies if you embed the link. Leaving the linked AI/PDF as a link will preserve the correct stroke weight.

    This appears to be present in several versions of Illustrator dating back to… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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15. Locate Object highlights the first child of a selected group instead of the group itself

    When we select a group on canvas and click the Locate Object button, the tree gets unfolded and scrolled to the group.
    But for some strange reason, the item highlighted in the tree is not the group itself, but the first child within.
    This behavior is not new (although there was a time when Ai even used to keep the layer highlighted instead), but it feels odd.

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    4 votes

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    0 comments  ·  Layers  ·  Delete…  ·  Admin →
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16. Custom toolbars with plugin tools rearrange themselves alphabetically on launch

    Windows 11, Illustrator 29.3.1
    I use a custom toolbar with the tools I use most frequently (many Astute Graphics plugin tools), arranged in a specific order that I go to with muscle memory. Recently (2 updates ago?), they jumbled up – actually, they arranged themselves alphabetically descending top to bottom – but for my purposes, this is illogically jumbled, and I have to hunt for tools visually; it is very annoying and time-wasting. Then I noticed they were in my proper order again… next day, jumbled. I’ve worked out what is happening. First Illustrator launch of the day… alphabetically jumbled. Reset the custom workspace… still jumbled. Shut down Illustrator and restart… tools in the correct order. It only takes a few minutes, but it’s a daily ritual I could do without.

    Windows 11, Illustrator 29.3.1
    I use a custom toolbar with the tools I use most frequently (many Astute Graphics plugin tools), arranged in a specific order that I go to with muscle memory. Recently (2 updates ago?), they jumbled up – actually, they arranged themselves alphabetically descending top to bottom – but for my purposes, this is illogically jumbled, and I have to hunt for tools visually; it is very annoying and time-wasting. Then I noticed they were in my proper order again… next day, jumbled. I’ve worked out what is happening. First Illustrator launch of the day… alphabetically jumbled.… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Eyedropper picks the color of the antialiased edge of a stroke blended with the background instead of the actual stroke color

    Eyedropper requires a ton of precision when picking a color of s stroke.

    Watch the GIF.
    Here I have violet and green lines, drawn above a raster image.

    I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

    I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then checks the tolerance, I assume. And the tiniest overlap leads to these cases. And trust me, this happens a lot.

    We can’t trust the tool.

    Eyedropper requires a ton of precision when picking a color of s stroke.

    Watch the GIF.
    Here I have violet and green lines, drawn above a raster image.

    I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

    I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then… more

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    Resolved (Comments Open)  ·  0 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Bullets/Numbering indents don't scale with type objects

    The Indent/First line indent values set in bullets and numbering options don't scale with type objects.

    Normal paragraph indents do scale as expected, so I think this is an oversight or bug.

    Examples:
    1. Area type with text at 12pt, numbering options have an 18pt left indent and -18pt first line indent.
    2. Same object scaled 150% -- type is now 18pt, indents have not changed, meaning left indents for double figures have been forced to the next tab.
    3. Paragraph without bullets/numbers, 12pt, left indent 18pt, first line indent -18pt.
    4. Same object scaled 150%, type is now 18pt, indents are now 27pt.

    The Indent/First line indent values set in bullets and numbering options don't scale with type objects.

    Normal paragraph indents do scale as expected, so I think this is an oversight or bug.

    Examples:
    1. Area type with text at 12pt, numbering options have an 18pt left indent and -18pt first line indent.
    2. Same object scaled 150% -- type is now 18pt, indents have not changed, meaning left indents for double figures have been forced to the next tab.
    3. Paragraph without bullets/numbers, 12pt, left indent 18pt, first line indent -18pt.
    4. Same object scaled 150%, type is now 18pt,… more

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    4 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Radial gradient not properly centered on some objects.

    Radial gradient should be centered on object's center, not on it's bounding box. It is possible to move the gradeint's start point and to scale the endpoint circle, but there is no way to move the center of the endpoint circle.

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    2 comments  ·  Gradients  ·  Delete…  ·  Admin →
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20. Conversion from CMYK to Grayscale is wrong

    Converting CMYK values to Grayscale will not give the expected result. C=50 M=50 Y=50 K=50 converts to 100% Grayscale in a CMYK document.
    The same C=50 M=50 Y=50 K=50 converted to R: 92 G: 81 B: 76
    in an RGB document it converts to 67,16% Grayscale, which looks more like the expected Gray value.

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    5 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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