1177 results found

1. Missing transparency in placed PDFs

   I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

   Steps to reproduce:

   1. Open a new document.
   2. Draw two partially overlapping rectangles with different colors.
   3. Set he opacity of the frontmost rectangle to 50%.
   4. Save this document as a PDF with setting Illustrator Standard (see attached file).
   5. Open a second document.
   6. Place the PDF file.

   Expected result:

   The topmost rectangle should be displayed with transparency.

   Actual result:

   The topmost rectangle is not transparent.

   If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue of Illustrator. Now it’s getting really weird: If you place this second PDF file in a new Illustrator document … all looks fine.

   I am using Illustrator 25.0.1 on MacOS 10.14.6.

   I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

   Steps to reproduce:

   1. Open a new document.
   2. Draw two partially overlapping rectangles with different colors.
   3. Set he opacity of the frontmost rectangle to 50%.
   4. Save this document as a PDF with setting Illustrator Standard (see attached file).
   5. Open a second document.
   6. Place the PDF file.

   Expected result:

   The topmost rectangle should be displayed with transparency.

   Actual result:

   The topmost rectangle is not transparent.

   If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue… more

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Asset Export not respecting Clipping Mask on image

   When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi,

   Gentle Reminder.

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.3?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

   Thanks,
   Illustrator team

   Also, please mention the title of this issue as the subject of the mail.

   Thanks

3. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

   This seems new to 27.9 and removes confidence in save presets.

   Steps to replicate:
   1) Save file as Adobe PDF format
   2) Select [Smallest File Size] from presets.
   3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
   4) Click Save PDF
   5) Save file as Adobe PDF format
   6) Select [Smallest File Size] from presets.

   Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

   2022 Mac Studio M1 Max, Illustrator 27.9

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   19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue seems to be fixed in Illustrator Beta 28.1.0.100.

   Please update it (or install it from CCD, if you don’t have it) and verify if the issue is no longer happening.

4. TIFF形式で書き出す時に日本語でファイル名をつけるとTIFFファイルのレイヤー名が文字化けする

   Illustrator ver25.3.1 ja_JP/Macintosh
   macOS10.15.6

   再現手順
   １．アートボード上にアートワークを用意する。
   ２．ファイルメニュより「書き出し＞書き出し形式」を選択しオプションのTIFFファイルを選択する。
   ３．書き出されたTIFFファイルをPhotoshopで開くとレイヤー名が文字化けしている。

   結果
   TIFFファイルのレイヤー名が文字化けしている。

   期待する結果
   TIFFファイルのレイヤー名がver.25.2.3での結果のように正常に出力される。

   これは大勢に影響のない問題ですが、一連のUnicodeテキストの取り扱いに関する不具合だと考えられます。
   書き出されたTIFFファイルのイメージリソースブロック中の8BIMシグネチャ（TIFFファイルはリトルエンディアンですからファイル内のバイト順序は逆転してMIB8で保持されています）の関連する識別子が２つあります。このうちnormがシフトJISコードでビッグエンディアンにて記述されます。もうひとつのluniはUnicodeでリトルエンディアンで記述されるのが本来の状態です。このluniの方が文字化けを起こす要因です。しかし、どの様な変換エラーなのかまでは把握できませんでした。以下は不具合が生じている部分の抜粋です。いずれもファイル名は「テスト-1.tif」としています。

   ver.25.2.3による出力
   C630 B930 C830 2D00 3100

   ver.25.3.1での出力
   C900 6500 C900 5800 C900 6700 2D00 3100

   ※各文字コードはリトルエンディアンですからUnicodeLTとなります。
   ※最新版のPhotoshopはmormの方を正しく出力出来ないバグが存在します。

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   Completed (Comments Open)  ·  PCM Maro responded

   製品フィードバックへのご協力ありがとうございます。

   ご報告いただいた「日本語ファイル名で書き出した TIFF ファイルのレイヤー名が文字化け」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

   Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

   もし、修正されていないような場合は、コメントをお願いいたします。

   今後ともよろしくお願いいたします。

   Illustrator チーム

5. Saving error Adobe Illustrator 2020 [24.0.1]

   When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

   Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

   If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go through the same issue all over again.

   This happens multiple time throughout the day on any ai file I'm working on.

   .tmp files just keep piling up until I delete them.

   Could this be a compatibility issue if I am still using MacOS Mojave 10.14.6 and Adobe Illustrator 2020 [24.0.1]

   When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

   Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

   If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go… more

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6. Adding an asset to the Asset Export panel adds another object with it

   In the attached document when selecting one object and adding it to the Asset Export panel (with or without 'Option' key pressed), it'll always add the Light Red Curved brush the artboard #1, as if this line magnetized to all vectors on that artboard.

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7. File size growing increasing bloating

   Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

   As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

   This is a huge problem; the project file I’m currently working on, though modest in complexity (75k points, only a few effects going on) compared to other files I work on, has grown to over 130MB when I’d expect it to be around 20MB. Each time save the file, even to remove parts of the picture, it adds MBs to the file size. It’s currently taking 30 seconds to save. It has ceased to be usable.

   Things I’ve tested in an attempt to resolve the issue:
   • Uninstalling plugins
   • Reinstalling illustrator
   • Testing files on 3 other PCs around the office (they all have the same issue)
   • Deleting all objects with effects of all sorts
   • Expanding artwork
   • Deleting symbols, graphic styles, swatches etc
   • Vector First Aid, removing points, unnecessary groups, masks etc. (before I tried uninstalling plugins obviously)
   • changing colour mode
   • 300dpi > 72dpi raster effects

   None of that helped.

   I also tried making a small file and adding text and paths, then saving and moving objects and re-saving; the file starts small but grows with each save. The larger the file size becomes, the more the file size grows, regardless of the artwork complexity.

   The ONLY thing reduces the file size back to normal is saving in CS6 format.

   Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

   As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

   This is a huge problem; the project file I’m currently working on, though modest in complexity (75k… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Suffix still gets added when an image is exported even though the option to add it is disabled

   While exporting a AI file to, for example JPG, the checkbox for automatic file extension (suffix) is unchecked. When I export it, the filename gets a extension (suffix) '-01' behind it. When I export, check the box, and uncheck it, the file saves without the extension (suffix), like it should. So every time I have to check and uncheck the option before exporting. Very annoying. Never had this issue before.

   Newest updated installed 29.6.1 on Windows 10 Pro.

   Anyone else has the same issue?

   7 votes

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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team investigates this

9. Export As does not respect Large Canvas scale (Illustrator 29.2.1)

   If you are in a "large canvas" document, when using the "Export As" menu to export PNG(s), the resulting files are 1/10th the dimensions they should be. For example, if I have 100" x 100" artboards and export them at 72dpi, the resulting images should be 7200x7200 pixels, but they are only 720x720 (but still at 72dpi). This happens with "Use Artboards" checked or unchecked, and only seems to affect PNG export and not other file types.

   I'm not sure what version this first appeared in, but I know that previous versions of Illustrator behaved correctly.

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   Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Pantone or other book colors in a CMYK document look fine in Overprint preview mode but get exported to an RGB images as dull

    When we add a Pantone or a different book color into a CMYK document, we can see how it looks 'for real' when we enable Overprint mode — all fair.

    Then we would need to share this image with a client, so we export an RGB image... and this image shows out vivid book color as a dull-and converted-to-CMYK-and-then-to-RGB color — which is not what we have in mind.

    This is a bug, honestly, I think, but also a request — we need to be able to export images as we see them in Overprint Preview mode... Ai respect overprints (there was a problem with that: http://illustrator.uservoice.com/forums/333657/suggestions/37832167), but not fully when it comes to book colors.

    The only way to workaround is to temporarily switch the document’s color mode into RGB (and not to forget to undo this later).

    When we add a Pantone or a different book color into a CMYK document, we can see how it looks 'for real' when we enable Overprint mode — all fair.

    Then we would need to share this image with a client, so we export an RGB image... and this image shows out vivid book color as a dull-and converted-to-CMYK-and-then-to-RGB color — which is not what we have in mind.

    This is a bug, honestly, I think, but also a request — we need to be able to export images as we see them in Overprint Preview mode... Ai respect overprints… more

    7 votes

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11. Export As SVG - incorrect size

    I compared the results of the "Save As SVG" and "Export As SVG" commands.
    I found that the "Export" option often produces incorrect sizes, especially with patterns containing a lot of fine details.

    The decimal point settings are the same in both cases.

    Adobe Illustrator 28.2

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12. 'Share a review link to your file' advertisement dialog still pops when disabled

    Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
    I would like to see it go away forever.

    It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

    Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud Storage per user to remember this choice. UV has a lot of request about you finally learn to sync settings, but do at least just that now.

    Also — the shady and dirty UX pattern when you hide the Don’t Show checkbox within a button. A button that does not look like a dropdown should never work as one. This approach doesn’t increase trust, it repulse.

    Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
    I would like to see it go away forever.

    It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

    Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud… more

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13. Editing Adobe PDF Presets crashes Illustrator

    When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.

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14. File won't SAVE nor SAVE AS; only SAVE AS COPY

    Working on MacBook Pro, Catalina OS, Illustrator 25.2
    The "SAVE" file is not an option. Whether an existing (an existing file with or without changes), or a new file - I cannot "SAVE".

    The "SAVE AS" option looks to be available, but then it does not work.

    The only thing that is a workable option is "SAVE AS COPY". Which is nonsense. This just started happening and I can't fix it. I've tried uninstalling Illustrator and re-installing. No change.

    This is completely unacceptable and I've wasted 3 hours of precious deadline time trying to figure this out. HELP!!!

    ARGH!!!!

    7 votes

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15. Please allow fill="currentcolor" to be set for SVGs

    It is still necessary to open (hundreds of) SVG icons individually with a text editor to set their fill colour to current. This is quite an impediment. I would also like to set classes or styles to be exported with the SVG.
    Thanks!

    7 votes

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16. 制作したデータを保存する際に、拡張子まで選択される。

    Macbook Pro（15-inch.2016）マジック ツールバー搭載モデル
    macOS Catalina 10.15.3

    Illustrator2020／Photoshop2020
    制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
    「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
    その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
    この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
    他のアプリケーションでは、データを保存する際このような症状は出ません。
    解決方法を教えてください。

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17. illustrator doesn't save file!

    illustrator doesn't save file!
    1 - opened the file
    2 - made edits
    3 - saved
    4 - the save indicator showed that the file was saved
    5 - closed the file
    6 - opened the file - changes were not saved !!!!!!

    7 votes

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18. Placing/opening/importing DXF broken in Illustrator 2021

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF come in as a blank page.

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF… more
    7 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Files missing text elements when opening in illustrator.

    Illustrator CC 24.0.1 windows.
    when i open files i recently saved they are missing half of the text elements.
    I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

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    7 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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