8122 results found

1. Crash after moving complex artwork outside the artboard

   I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:

   1) I need to open a big file - I've used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).

   2) Turn on wire view in Illustrator (command + Y)

   3) select with lasso all points that are on the artboard

   4) switch to select tool (V)

   5) Start to move objects outside of the artboard. Within 1 to 10 moves Illustrator crashes.

   I'm going to test the same files on PC with Windows on both Illustrator 27.2 and 25 and I will share my observations with you

   PS I'm not using a Wacom tablet, I'm not using any tablet

   I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:

   1) I need to open a big file - I've used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).

   2) Turn on wire view in Illustrator (command + Y)

   3) select with lasso all points that are on the artboard

   4) switch to select tool (V)

   5) Start to move objects outside of the… more

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Arrow keys used in Color panel don’t force canvas to update in version 27.1.1 (2023)

   Whenever Arrows or Shift+Arrows key are used to quickly increment the value in a field in th Color panel, without GPU (or with Overprint Preview, which is done with CPU), — the color does not get updated on canvas, while in 26.x version it works just fine.
   The CPU canvas now gets updated only when Tab or Enter get pressed. Pressing an arrow key, with or without a modifier, is a finite operation, and should trigger the redraw event too!

   •  

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. A size of a selection with a certain object inside is calculated wrong

   Take a look at the GIF attached and the document.
   When the text object is selected, Illustrator fails to calculate the size and coordinates of the selection and uses the previous values.

   1. Open the file and display both Transform and Control panel (I don’t know if Properties panel does the same, because it’s just completely empty for me — another bug)
   2. Select the object with numbers — both panels display all zeroes (but Control has editable fields, while Transform have them disabled)
   3. Select any of two rectangles the document — panels display correct size (150×450 mm) and proper coordinates
   4. Select text object again — Ai displays the size and coordinates of the rectangle instead of the numbers’ values
   5. Select both the numbers and the rectangle — again, when the text is included in the selection, Ai display the previous values

   The object is a compound shape, made of a live text, with a Drop Shadow effect applied. If you hide or remove the effect — values get calculated fine.

   If you release the compound shape and reapply the drop shadow — the bug vanishes — values get calculated fine.

   The purpose of the compound shape (which one can create with the native Pathfinder > Make Compound Shape command, from the flyout menu) is to get a proper result with the 'bronze+shadow' graphic style you can check in Graphic Styles. If a text is not converted into a compound shape before applying it, Illustrator applies it only for the first character, because it treats any text as a 'group' of characters, instead of a single compound path / shape.

   Reproducible on Windows for 26.5.1 and 27.1.1

   Take a look at the GIF attached and the document.
   When the text object is selected, Illustrator fails to calculate the size and coordinates of the selection and uses the previous values.

   1. Open the file and display both Transform and Control panel (I don’t know if Properties panel does the same, because it’s just completely empty for me — another bug)
   2. Select the object with numbers — both panels display all zeroes (but Control has editable fields, while Transform have them disabled)
   3. Select any of two rectangles the document — panels display correct size (150×450 mm) and proper coordinates
   4. Select… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Alt/Opt clicking into the spectrum bar in Color panel now changes both fill and stroke on release

   When I hold Alt/Opt and drag the cursor over the spectrum bar, I am able to change the color of the inactive attribute — in this case stroke, since fill is activated. However, as soon as the mouse button is released, the fill gets changed to the picked color too! This was not the case in the the previous version.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The behavior no longer happens in 28.0

5. Overprint Preview + Show Grid + canvas matching color = white canvas

   If you turn Overprint preview on, enable grids, and set the canvas color to match the UI brightness (in Preferences > User Interface), you get a white canvas instead of usual and expected dark.

   Turning grid off makes it filled with the matching color again.

   It makes SOME sense, but does not really help with anything and makes some users wonder about 'how to fix it'.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Layer's options display 'Dim Images' turned on when it's off

   1. Go to Layer Options
   2. Enable 'Template' option
   3. Uncheck 'Dim Images to' option
   4. Hit OK
   5. Go to Layer Options again
   6. 'Dim Images' is on by itself, despite I turned it off in step 3
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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer happening in Ai Beta 28.4.0.2

7. Isolate object doesn't work at all inside Envelope's 'Edit contents' mode

   When you edit contents of an envelope distortion, using the dedicated button in Control to do so, Isolation is not possible. I somewhat understand what technical difficulties are behind this, but... this feature is not new. You should have completed it way long ago. It’s sad to see when integration between native tools is poor and unpolished.
   I need to isolate whenever I need to, within envelopes, compound paths, type characters.

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   0 comments  ·  Isolation  ·  Delete…  ·  Admin →
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8. PNG import broken

   Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)

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   12 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.

   There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.

9. broken: Save Variable Library

   since Ai 26.3.1

   saving variable library from the variables panels result in this error:
   'The filter cannot complete because of an unknown error.'

   Also a related issue is that scripts using 'exportVariables' function will fail

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Global Color swatch copied into new document even if not used on element being copy/pasted.

    Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from the first document.

    Add to this: Add another Global Color (Pantone Purple) to the first doc but don't add it to the square. Copy/paste into another new document and only the second color swatch (Pantone Purple) is added to the new document.

    Now: Delete the first Global Color (Pantone Green) in the first doc. Copy/paste the square and add it to still another new document. You'll see a color swatch added called 'Deleted Global Color (Pantone Green)'.

    I just noticed this bug and posted it in the forums. Another user confirmed they see the same issue dating back several versions. This can be quite a problem when trying to move elements from one document to another.

    Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from… more

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

    When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

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    Under Review  ·  17 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Copy/paste vector: Illustrator → Figma/Inkscape gives inconsistent results

    SInce 25.3, some shapes are distorted when copied from AI to Figma, Inkscape or any other software, as you can see in the attached image.

    It's not systematic. I attached a document to reproduce the issue.
    Note that it's not fixed by the last prerelease.

    I attached an example.

    Mac OS Catlina
    AI 25.3.1

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    • 

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. 画像をコピー＆ペーストするとスライスの設定が消失します

    MacOSX 11.4
    Illustrator ver.25.3.1

    ドキュメント間で画像のコピー＆ペーストを行なうと、ペーストしたドキュメントの矩形に付与したスライスの設定が消失してしまいます。
    画像を含まないオブジェクトのコピー＆ペースト、ドキュメント間でのドラッグ＆ドロップによる画像の複製では再現しません。

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました「スライス設定の消失」について、Mac / Win ともにリンク画像の場合にのみ再現することを確認いたしました。
    今後、検証を行ってまいります。
    情報のアップデートがありましたら、こちらでご報告いたします。

    今後ともよろしくお願いいたします。
    Illustrator チーム

14. Illustrator holds on to DWG/DXF files until it quits

    If a DWG/DXF file is opened, imported or even looked at by illustrator, then those files can't be moved, renamed, deleted or modified at all until illustrator is quit. Windows shows the error "Can't do 'x' because the file is still open in Illustrator.
    Seems to be a 2020/2021 issue as 2019 doesn't do the bug.

    11 votes

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    ---

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    ---

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    ---

    TL;DR - Having rulers shown disables GPU preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    ---

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    ---

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    ---

    TL;DR -… more

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    13 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    
    

    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 

    
    

    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.
      

    
    

    Warm regards,

    Aishwarya G Gadodia

16. Bug when Alt/Option-dragging multiple points with Direct Select

    In Illustrator version 24.3, I'm getting a bug with Alt/Option-dragging multiple points using the Direct Selection tool. See screen recording attached.

    Opt+dragging one point gives expected results.

    Opt+dragging 2 or more points copies the entire object.

    • 

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    7 comments  ·  Delete…  ·  Admin →
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17. Scatter Brush doesn't align smoothly to curve

    Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

    Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to something over 6pt. (at which width this specific brush no longer serves its intended purpose). At the suggestion of a very helpful commenter, I tried making a larger brush element to begin with (a dot of almost half an inch diameter, about 32 pixels), and that seemed to solve the problem at first. But once I brought the point size of the brush down closer to the width I needed, the problem arises again. Hopefully that all makes sense! I would be happy to give more clarification, examples, videos, etc if needed. Thanks!

    Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

    Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to… more

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    3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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18. Can’t save my files. 'You don’t have enough access privileges. ID: -5000' error.

    Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.

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    11 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Deleting a control handle with Anchor Point Tool

    I like the fact that you can eliminate a control handle on a closed shape by selecting the Convert Anchor Pt. Tool and click the handle. Problem is... when you have the Pen Tool and you hold option to access the Convert Anchor Pt. Tool, it will not delete the handle. What is up???

    11 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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20. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

    A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
    https://mojikiban.ipa.go.jp/1300.html
    B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
    https://opentype.jp/ttedit.htm
    C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
    https://www.fontlab.com/font-editor/typetool/

    The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
    Although it is data of Ver.23, problems occur with Ver.19 and CS6.
    https://adobe.ly/2JEF7sa

    The original problem in the Japan Forum.
    https://forums.adobe.com/thread/2609677

    Origjinal (Japanese) :
    title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

    日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
    同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
    スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
    1. Windows環境でファイルを作成し、関連フォントを利用して保存する
    2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
    3. 開いた後にフォント検索を開いても問題は起きていない

    利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
    A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
    https://mojikiban.ipa.go.jp/1300.html
    B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
    https://opentype.jp/ttedit.htm
    C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
    https://www.fontlab.com/font-editor/typetool/

    テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
    Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
    https://adobe.ly/2JEF7sa

    元々の指摘はジャパンフォーラムの投稿です。
    https://forums.adobe.com/thread/2609677

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedback.