Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8107 results found
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A blank white popup window opens over a file when opening.
Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.8 votesSpin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.
-Rama
Illustrator Team -
'Fit to Artwork Bounds' doesn't work in action command
Illustrator 2020 won't crop the artboard to the illustration limit with an action.
I need to make an action which:
- Selects all
- Object > Artboards > Fit to Artwork Bounds
Not implemented.8 votesBoth 'Fit to Artwork Bounds' and 'Fit to Selected Art' commands can be inserted in an action using the 'Insert menu item...' command from the Actions panel’s flyout menu.
This approach can be used to insert other commands which Illustrator skips while recording. You can read more about it here: https://helpx.adobe.com/illustrator/using/automation-actions.html
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24.0 crash
Positive: when it does crash files are recovered,
negative it does crash often... at least once or twice per day.8 votes -
AI 2020 (v24) fails to open - error loading plugins
Illustrator 2020 (v24) crashes on launch. I am running it on an iMac running under OS 10.14.6.
I attempted to open Illustrator by clicking the Open button within the Creative Cloud launch window and by double-clicking the AI app within the application folder. Both launches resulted in the following error being reported, then the application failed to open:
Error loading plugins.
SmartExport.aip
SmartExportUI.aipAttached is a copy of the error report that I sent to Apple.
8 votes -
Workspaces can’t be switched, managed, or saved
NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
8 votes -
UI freezes, then crashes. Can't save.
Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.
I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?
Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?
8 votes -
Pivot point in Free Transform doesn't snap
Draggable pivot pint in Free Transform tool doesn't snap at all: not with Smart guides, not with Snap to grid.
8 votesBeta Build 29.6.142 now supports snapping of the Free Transform’s pivot, both with Smart Guides enabled and Snap to Grid. Please test it to see if it works as expected.
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Hex Color vs Save
Windows: 10.0.17763.557
Illustrator: 23.0.3 (64-bit)
Processor: Intel i7 8700k
RAM: 16GB
GPU: NVidia GTX970When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.
Step by step:
1 - Create a new file in Illustrator in RGB mode.
2 - Type M and create a rectangle.
3 - Fill in the rectangle with any color.
4 - Save and close the file.
5 - Reopen the file.
6 - Select the rectangle.
7 - Press F6 to open the color panel.…8 votes -
Adding an asset to the Asset Export panel adds another object with it
In the attached document when selecting one object and adding it to the Asset Export panel (with or without 'Option' key pressed), it'll always add the Light Red Curved brush the artboard #1, as if this line magnetized to all vectors on that artboard.
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Adobe-Illustrator-asset-export_bug_2021-11-2 14.14.51.mp4 160 KB -
masthead.png 64 KB -
cta_registerToday.png 7 KB -
Screen Shot 2021-08-26 at 12.08.07 PM.png 69 KB -
Screen Shot 2021-08-26 at 12.05.38 PM.png 41 KB -
Screen Shot 2021-08-26 at 12.05.31 PM.png 41 KB -
adding one adds the red curved line as well.png 33 KB -
The red brush selected.png 50 KB -
v.pdf 2358 KB
8 votes -
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Objects get distributed across the artboard instead of the selection’s bounds
This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.
If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.
As mentioned, this only started to happen recently.
8 votes -
Text will not change fill colour to what has been selected
WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.
8 votesHi Melina ,
Thanks for reporting this issue, Illustrator team really appreciate this.
As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .Thanks
Anish -
STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
When opening my files I have the fonts missing
Missing Fonts. When opening my files I have the fonts missing. Meaning every font I used are all gone and even though I can see it in the preview but when opening the files the fonts are missing.
8 votes -
Resizing a new document window is broken
When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every…
8 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.
regards,
Ritika
Illustrator team -
Regular Crashes
October Release just kept crashing...had to revert to previous release to prevent losing work and time
8 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
freeform gradient tool is grayed out and not working.
I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Mouse scroll animated zoom is broken when in Pixel Preview mode
I just updated to Illustrator 2019 on a Windows 10 PC
Given I have any size project open
And my "zoom to selection" preferences are on or off
When I turn on pixel preview view mode
And I have alt selected
And I use my mouse to zoom in and out
Then zoom chooses a random center point to anchor it's zoomI have no issues when in "Overprint preview" mode, or when using my keyboard in "Pixel preview" mode.
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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With multiple projects open, can only view one tab
In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.
8 votesHi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
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Info panel makes illustrator behave sluggish
Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).
8 votes -
Bug: Illustrator 22.1 Not Usable Since Mojave Update
Mojave update on latest Illustrator CC version 22.1
Basic usage of Illustrator
Use Illustrator normally
Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.
8 votesIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue.
![pastedImage_0[1].png 14 KB](/assets/209600542/pastedImage_0%5B1%5D.png){kind=link}
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