8168 results found

1. 3D Extrude doesn't treat a group as a group

   I’ve got a logo I need to extrude, but Illustrator appears to be treating each object within the logo as having a separate instance of the 3D Extrude effect applied. You can see an example in the attached video – I add the effect and the preview is exactly what I’d expect, but when AI renders the effect, each object loses the perspective it has in the preview.

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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2. SVG Exporter with decimal to 1 rounds lower percentage opacities to 0

   macOS Catalina 10.15.7, Adobe Illustrator 26.5

   In the latest versions of Adobe Illustrator, the SVG exporter when the decimals parameter is 1 low percentage opacities are rounded to 0 in the CSS styles of the SVG file. This problem did not exist in older versions of Adobe Illustrator (2017, 2018)

   1. In a new Adobe Illustrator file make some paths or shapes, set fill color and set opacity to 10%.

   2. Export for Screens / Format SVG.

   3. Format Settings:
      Styling: Internal CSS
      Font: Convert To Outlines
      Images: Link
      Objects IDs: Minimal
      Decimal: 1
      Minify: false
      Responsive: false

   4. Export Artboard

   Expected result: SVG file with visible paths or shapes with lower opacity values (e.g. 10%).
   Actual result: SVG files with hidden paths or shapes with lower opacity values. In the SVG file all Illustrator paths or shapes with lower percentage opacities (e.g. 10%) their CSS Style opacities are rounded to 0 not to 0.1 (from 10%)

   This seems and behaves like a bug not a feature.

   macOS Catalina 10.15.7, Adobe Illustrator 26.5

   In the latest versions of Adobe Illustrator, the SVG exporter when the decimals parameter is 1 low percentage opacities are rounded to 0 in the CSS styles of the SVG file. This problem did not exist in older versions of Adobe Illustrator (2017, 2018)

   1. In a new Adobe Illustrator file make some paths or shapes, set fill color and set opacity to 10%.

   2. Export for Screens / Format SVG.

   3. Format Settings:
      Styling: Internal CSS
      Font: Convert To Outlines
      Images: Link
      Objects IDs: Minimal
      Decimal: 1
      Minify: false
      Responsive: false

   4. Export Artboard

   Expected result: SVG… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. How am I supposed to reach my anchor point

   On my iPad mini without Keyboard

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Cannot Successfully Get Into Project

   AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or slow behavior. AI is snappy and responsive just unusable.

   This issue is happening on my laptop running windows 10. I am new to AI and have been having no issues with it on my desktop. This is the first time attempting to use my laptop. This is happening on AI 26.0.3

   AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or… more

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. 透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。

   オペレーティングシステム　macOS 10.15.6（imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB）
   Illustrator CC ver.25.2.3

   問題が発生したときに実行していた手順
   1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
   2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。

   想定していた結果
   GPU表示が正しく機能する。

   実際の結果
   CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。

   RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
   以下のコミュニティスレッドをご参照下さい。
   https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M25098

   40 votes

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   8 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Dashed line not working

   I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!

   14 votes

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   13 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   Unfortunately we are not able to reproduce this issue.
   Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

7. Illustrator Arabic text issue

   Mac Os Big sur Version 11.6

   Illustrator 26.0.2

   Steps done -​ Opened existing files in 2022 version and the text was showing different as it shows in 2021 version. this issue with all the Ai files.

   To show the issue, a screenshot is added below.

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   7 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. White lines added around exported JPGs

   When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.

   Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される

   OS : Windows 10
   CPU : Core i5-9300H
   GPU : Geforce RTX 2060
   Illustrator : 26.0.2

   Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。

   PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。

   以下のフォーラムで報告されている現象と同様です。
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%95%B7%E6%96%B9%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AA%E3%81%A9%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A7%E3%83%89%E3%83%A9%E3%83%83%E3%82%B0%E3%81%99%E3%82%8B%E3%81%A8%E8%BB%8C%E8%B7%A1%E3%81%AB%E6%B2%BF%E3%81%A3%E3%81%A6%E5%A4%A7%E9%87%8F%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%81%8C%E5%87%BA%E6%9D%A5%E3%82%8B/m-p/8631161?profile.language=ja

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   4 votes

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。

   お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

10. Menu windows eventually are inoperable

    Usually once per day my file menu windows become inoperable, they are completely white. This has only started happening since the most recent update. The only way out of it is to shut down. It doesn't even let me save. I'm running Windows 11 and the version is 26.4.1.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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11. Copy-Paste from CAD

    In Windows (or earlier versions, I don't know where could be the difference) I could simply Ctrl+C and Ctrl+V from a AutoCAD drawing to Illustrator and it would paste the lines perfectly (as a group though).
    Now in Mac, it pastes a temp file direction.
    How can this be fixed? Thanks!

    OS: Mac Monterrey 12.5
    Illustrator 26.5
    CAD 2022

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    1 vote

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    0 comments  ·  Actions  ·  Edit…  ·  Delete…  ·  Admin →
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12. reading XMP data in scripts broken by 25.4 update.

    Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

    It appears to be getting the error on this line:

    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

    Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

    Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

    // load XMP Library

    function loadXMPLibrary() {

    if (!ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
    
       } catch (e) {  
    
         alert('Unable to load the AdobeXMPScript library!');  
    
         return false;  
    
       }  
    

    }

    return true;

    }

    // unload XMP Library

    function unloadXMPLibrary() {

    if (ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript.unload();  
    
           ExternalObject.AdobeXMPScript = undefined;  
    
       } catch (e) {  
    
         alert('Unable to unload the AdobeXMPScript library!');  
    
       }  
    

    }

    }

    // list used fonts

    function list_fonts () {

    var doc = app.activeDocument;
    
    var fontsInfo = [];  
    
    loadXMPLibrary ();  
    
    fontsInfo.push (getFontsInfo (doc.fullName));  
    
    unloadXMPLibrary ();  
    
    var info = fontsInfo.join ('\n\n');
    
    return info;
    

    }

    // search used fonts

    function getFontsInfo(file) {

    var arr = [],

       xmpFile, 
    
       oXmp, 
    
       fontNumber, 
    
       i, 
    
       path, 
    
       fontfamily, 
    
       fontface, 
    
       ns = 'http://ns.adobe.com/xap/1.0/t/pg/';  
    

    xmpFile = new XMPFile(file.fsName, XMPConst.UNKNOWN, XMPConst.OPENFORREAD);

    oXmp = xmpFile.getXMP();

    fontNumber = oXmp.countArrayItems(ns, 'xmpTPg:Fonts');

    xmpFile.closeFile(XMPConst.CLOSEUPDATESAFELY);

    if (fontNumber) {

       for (i = 1; i <= fontNumber; i++) {  
    
           path = XMPUtils.composeArrayItemPath(ns, 'xmpTPg:Fonts', i);  
    
           fontfamily = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFamily');  
    
           fontface = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFace');
    
           arr.push([fontfamily+' '+fontface]);
       }  
    

    }

    return arr.join(', ');

    }

    alert ("Fonts used in this document: \n" + list_fonts ());

    Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

    It appears to be getting the error on this line:

    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

    Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

    Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

    // load XMP Library

    function loadXMPLibrary() {

    if (!ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
    
       } catch

    … more
    22 votes

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    6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest prerelease build 26.0

    Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section

    Warm Regards,
    Aishwarya G Gadodia

13. M1 Apple McBook - Crashing

    I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

    77 votes

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    78 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:

    1). Backup your preferences and launch Illustrator with fresh preferences

    2). Quit and re-launch Illustrator once again

    3). Use Illustrator in your workflow.

    If you see AI crash and entire system is not freezing then please create a new issue.

14. Export for Screens doesn't remember settings.

    Export for Screen Doesn't remember my settings.
    Every time I restart Illustrator, I have to set again my Export for Screen setting.

    I have project where I want to export few different sizes PNGs and a PDF, so it is getting a bit tedious to set those again every time I restart Illustrator. And of course it doesn't remember Export folder either.

    It really amaze me how Adobe can brake some basic functionality like this.

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    12 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Started (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The latest Beta 29.5 52 should now remember the settings in the Export for Screens dialog and keeps it between sessions. Please try to test it to see if it works as expected for you and comment back.

15. GPUパフォーマンス使用時のガイド・グリッドのバグ

    GPUパフォーマンスのチェックを入れた状態でガイドやグリッドのスタイルを点線にすると動作が急激に重くなる

    7 votes

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    Under Review  ·  0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Stroke weight is not showing when we increase in small number, stroke weight appears only the point is more than 1000

    When I try to increase the stroke weight in small number it is not visible,
    If the stroke weight is more than 1000pt only then it is slightly visible.

    I am facing this issue from 25th June onwards... not sure why it is

    1 vote

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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17. Package dialog resets folder name when a new destination is chosen

    If you enter a custom folder name in the Package dialog, then change the location to export to, the folder name resets to match the file and does not retain the custom folder name.

    Expected behaviour is for the custom folder name to persist when changing the export location.

    Win 10, v26.3.1

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. strange messages when saving

    this started with 26.5 update: saving a file shows a message that some variable text is converted to paths in the save progress dialogue.
    Since in some older version this message sometimes came before a crash with data loss, I verified the file - no text objects at all. Also it seems that the message is related to the amount of material saved

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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19. SVG export - ignores object style when fill is empty

    While exporting to svg, Illustrator converts object styles to css classes. It works fine when object style has both fill and stroke, but when it's only stroke, Illustrator adds it's own generated classes (.cls-1) like if the object style didn't exist.

    Please see output examples:
    - both stroke and fill
    - just stroke

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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20. Illustrator stopped reading certain .tif files after update to version 26.0.2

    My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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