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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8168 results found

  1. Enlarging makes preview disappear

    When I zoom in extremely large, the image disappears. This happens with CPU activated and not activated.

    2 votes

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  2. 2 votes

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  3. need to fix control handles

    Handles have been broken for about 10 years now, time to fix them.
    Clicking on corner tool handle, making stuff rotate, trying to stretch one direction, then it stretching diagonally.

    Things like that should not be going wrong in software as old as illustrator.

    5 votes

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  4. the plugin summa cutter tools does not work after the update 26.3.1 Adobe Illustrator

    the plugin summa cutter tools (version 2.17 ) does not work after the update 26.3.1 Adobe Illustrator

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  5. Unable to launch. Can't connect to server.

    Have tried every suggestion I could find to fix this myself. I am connected to the internet; i have deleted and reinstalled; i have checked the logs, the hosts, my firewall, my system compatibility, and my drives. Seriously want this fixed asap.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  6. Cannot open AI or EPS files just exported from AI

    I'm trying to export some vector files from AI, which I've done countless times before and had no problems...

    Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.

    I'm stumped and don't know what I can do next.

    1 vote

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  7. BUG: Undo function now resets after ctrl. c

    Before the recent update, I could press undo to go back to a previous item, copy it (without moving or altering it in any way), and REDO all the actions over and paste that copied item but now when i just press copy, it resets so I can't redo!

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  8. Illustrator changing color values every time I reopen program v 26.0.2

    I'm on a brand new MacBook Pro and I'm using illustrator from the cloud version 26.0.2 on Mac Monterey v 12.1. Every time I close out a file and reopen it the hex colors are changed. I have never touched the setting on my colors. I've attached an example below. You can see that when I was previously working in the file I listed the hex code, but now when I open it it is different. Please help. This is making my branding impossible and I'm turning in projects incorrectly as a result.

    2 votes

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  9. パスファインダーの分割をするとズレが起きる

    Adobe Illustrator 2021、2022、2022(Prerelease)

    2つの上下に重なった絵柄で、下の絵柄の形に沿って上の絵柄を分割をすると、ほんのコンマ数ミリのズレが起きます。
    100%や200%の拡大率では見えませんが、30000%とか大きい拡大率だと確認できます。
    あとズレているため、余分なパスができてしまい、その後の作業に支障がでます。

    4 votes

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  10. Issue rendering some gradients

    If you change the the extension to .pdf, the gradient is no longer rendered. Rendering the .ai in other pdf interpreters also do not render the gradient.

    More information: https://bugs.ghostscript.com/show_bug.cgi?id=704780#c2

    3 votes

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  11. Relink via Asset Link Missing Icon

    The Relink via Asset Link icon is missing in Adobe Illustrator, preventing users from linking images/templates they have designed to AEM Assets.

    3 votes

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  12. Can't export selection properly

    Have some simple artwork with some outlined type. Prior to the update, it all exported properly with "Export Selection..." Now it SHOWS it's going to export in the preview, but no matter what I do the majority of the text is absent. If I segregate the export to even simply one of the letters not exporting, it still exports incorrectly (even though the preview before the export shows the character) and results in an empty file!

    1 vote

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  13. pngデータ配置するとイラレデータ開くたびに画像が全てグレーになる

    配置を埋込にしても、CCライブラリからのリンクにしても、一度イラレを閉じて再度開くと再び画像が全てグレーに。

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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    Started  ·  PCM Miyuki responded

    123様

    投稿をありがとうございました。上記にもございますように、開発に取り掛かっております。他にも同様の事象が見つかっております。

    以下に、英語ですが開発より記事の投稿がございますので、ご参照ください。

    https://community.adobe.com/t5/illustrator-discussions/issue-with-illustrator-about-the-color-image/m-p/12981944#M323943

    <日本語訳>

    ご迷惑をおかけして申し訳ございません。弊社では、この問題を再現することができます。すでに製品チームにバグを記録しており、現在調査中です。

    この問題は、リンクされた画像を含むAiファイルで発生しています。保存時に「リンク先のファイルを含める」を選択し、再度開くと、Aiファイルの画像が反転したり、黄色く見えたりします。

    これを回避するために、以下の手順をお試しください。

    ●ドキュメントに画像を埋め込む

    ●「リンク先のファイルを含む」のチェックを外す

    ●旧バージョンのIllustratorにダウングレードする

    こちらをお試しいただき、うまく機能したかどうか、またお知らせをいただけますと幸いです。

    どうもありがとうございます。

    Anshul Saini

  14. The artboard names and numbers dissapeared in 25.4.1

    I can still see the grey box in the top left corner of the artboards, but the names and numbers are gone. It started when I updated Illustrator to 25.3.1. I thought the issue would be solved in this new update but it is still there

    12 votes

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  15. Align to Artboard

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred…

    4 votes

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  16. Area Type text stretching when transformed with another shape

    When I transform an Area Type text box using the handles, it resizes the Area and the type fits according to paragraph settings - which is what I want from Area Type — (first part of video).

    But if I transform at the same time as another shape, selecting both at the same time - the type resizes like point type, stretching and scaling with the box, which is not how area type should behave - (second part of video).

    So I can't transform an Area Type text box at the same time, for instance, as a holding shape that…

    17 votes

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  17. 2 votes

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    0 comments  ·  Strokes  ·  Admin →
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  18. Drop Shadows in Illustrator 26.4.1 won't export to SVG properly – they become displaced

    I made an Illustrator 26.4.1 graphic that used the drop shadow effect.
    When I exported it to SVG, the shadows became displaced. They were all moved a bit to the top-left. I tried all kinds of alternate exporting and effects settings, always to the same effect.

    I knew for certain that I had already done this in a previous Illustrator version, so I downloaded Illustrator 25.0 and tried the exact same thing – worked perfectly!
    Some time between those versions, something must have gotten buggy.

    When I noticed this, I was on Win10 (Win11 now).

    1 vote

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  19. テキストの半角スペースに点が現れる

    Ver 25.3.1 windows

    25.3.1にバージョンアップすると突然テキストの半角スペースにピリオドが現れました。

    1. テキストに半角スペースを打つ
    2. テキストに線幅を入れて縁取りにする
    3. その線の線端を丸型線端にする

    するとスペース部分に点が現れます。テキストをアウトライン化すると消えますが、そのままPDF書き出しすると残ります。

    17 votes

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    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「ver.25.3.1 でテキストに丸型線端の線幅が追加されると、半角スペースに点が表示される」問題を修正した、Illustrator 2021(ver.25.4.1)を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  20. Illustrator crashes everytime I try to edit a graph

    First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

    4 votes

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    2 comments  ·  Tools  ·  Admin →
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    Hi All,

    Thanks for reporting a crash you faced in Illustrator.

    Based on your report, Illustrator is crashing when you are trying to edit a graph.

    Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

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