8152 results found

1. Errors were detected but could not be corrected automatically. Please send the file to Adobe for further analysis.

   I have already tried to reset illustrator preferences, removed all unused brushed and patterns.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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2. Glyph substitution not working in v28.7.1

   In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.

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   v28.7.1でグリフ置換が機能しない

   v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It is confirmed the issue is indeed fixed in the Beta 28.7.0.65 and soon will be pushed into main build.

3. PARM Error after switching from Illustrator CC2023 to Illustrator CC2025

   ILLUSTRATOR PARM ERROR MESSAGE
   Hello everyone,
   I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
   System: macOS 15.6.1
   Apple M1 Max
   64 GB
   The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
   The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
   When this happens (regularly), Illustrator becomes impossible to use.
   I am looking for information on this issue. Is it a hardware issue, RAM, graphics card, or potential file corruption?
   At this stage, I have not yet collected any files from users who did not think to make a copy of the affected files. I only have screenshots.
   Any ideas on how to solve this issue would be welcome.

   Thanks for your help !

   ILLUSTRATOR PARM ERROR MESSAGE
   Hello everyone,
   I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
   System: macOS 15.6.1
   Apple M1 Max
   64 GB
   The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
   The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
   When this happens (regularly), Illustrator becomes impossible to use.
   I am looking for information on this issue. Is it a hardware issue, RAM,… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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4. Home and End buttons in Find and Replace misbehave

   Pressing Home and End buttons in all Find and Replace input fields should properly place the cursor at the start and the end of the text, instead of picking first and last values from the dropdown lists (like in happens in the Font Browser).
   Home and End should pick the first/last items ONLY when the dropdowns are expanded!

   3 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Message d'erreur à la création d'un motif dans illustrator

   Wacom sous windows
   Illustrator v29.7.1

   Lorsque je veux créer un motif d'après une illustration vectorielle que j'ai réalisée sous illustrator, j'ai un message d'erreur : "impossible de définir un nouveau motif d'après l'illustration active."
   Pouvez-vous m'aider car je suis bloquée dans mon travail. C'est très urgent.
   Merci beaucoup

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   1 vote

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   Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. TIFF画像が反転した色で配置される / TIFF image get placed with inverted colors

   OS: Windows 10
   Illustrator: 29.7.1(64-bit)

   画像(TIF)を読み込んだ際に、白黒が反転してしまう。
   以前は問題なく読み込めていた。

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   2 votes

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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Recent Colors is adding the [None] swatch as K=0 and apply white

   When fill is focused, setting [None] adds the white (K=0) chip into Recent Colors sections.
   Doesn’t happen for strokes.

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   5 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

8. The Default File Location option in missing in Preferences > File Handling

   Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

   At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can offer nothing but to reset Preferences, but it never helps to make it appear back. The blank spot is there, but the option is gone.

   We, however, can toggle it with a script, with a single line:
   app.preferences.setBooleanPreference ("AdobeSaveAsCloudDocumentPreference",false);

   or go to the 'Adobe Illustrator Prefs' file and set this key to zero:
   /AdobeSaveAsCloudDocumentPreference 0

   So the option exists, it just doesn’t get exposed.
   I personally think it’s a trap. I think Adobe lures users to use the Cloud. I think this perfectly fits the 'Adobe uses shady practices' and whatever the team can say in response (except for 'It is now fixed' with the users proving it is) I will treat as fueling these practices.

   Here’s a discussion at forums about this:
   https://community.adobe.com/t5/illustrator-discussions/turning-off-save-to-cloud-as-default/td-p/13076982

   Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

   At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can… more

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   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Many issues in Illustrator 2025

   Hi everyone,
   I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

   ⚠️ Main Problems:

   Error ID: -128 when pasting text
   Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
   Can't paste the type. ID: -128
   This makes it impossible to replace or update any existing text areas.

   Can't move objects: transformation too large
   When trying to move a single element, I get an error:
   Can't move the objects. The requested transformation would make some objects too large.
   No idea why this happens—nothing is grouped, and I’ve checked that all layers are unlocked.

   Dragging text boxes stretches the text instead of resizing the box
   When I try to expand a text area, Illustrator stretches the text itself rather than increasing the box size. It seems like all text is stuck in Point Type mode, and switching it to Area Type doesn’t always work.

   Selection issues and erratic grouping

   Some objects can't be selected at all unless I use Outline mode.

   Clicking one object sometimes causes all nearby objects to move.

   Even though I haven't grouped anything, Illustrator treats random sets of objects as if they're linked.

   Save and export often fail or hang

   Saving the document often gets stuck or results in a corrupt file.

   Exporting as PDF, PNG, or SVG occasionally fails without an error or freezes Illustrator entirely.

   🧪 What I’ve tried:

   Clean reinstall of Illustrator 2025

   Resetting preferences

   Unlocking all objects and layers

   Copying elements into a new document

   Using older file formats (e.g., Illustrator 2020)

   Saving as SVG and reimporting

   Hi everyone,
   I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

   ⚠️ Main Problems:

   Error ID: -128 when pasting text
   Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
   Can't paste the type. ID: -128
   This makes it impossible to replace or update any existing text areas.

   Can't move objects: transformation too large
   When… more

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   3 votes

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   Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Rotating an object with 3D Extrude & Bevel causes pixelation in v29.8.2

    I don't know if any user has raised this before, but the 3D Extrude and Bevel in Illustrator (29.8.2) has an issue. When trying to manipulate an object by rotating it, the object completely pixelates as it is adjusted. It's impossible to ascertain the positioning as it just becomes a massed blob of pixels whilst I am trying to position it. Whether positioning it manually, or by using the X,Y, Z sliders, the problem still persists. Zooming in doesn't work either (the pixellation just increases in size). See screen grab- as you can see, the item I am trying to manipulate is completely pixelated as and whenever I try to reposition it.

    The Classic version doesn't have this issue, and the object remains clear at all times. A shame as the new version has more features, but it's quite unusable because of this.

    Can you sort this issue out?

    I don't know if any user has raised this before, but the 3D Extrude and Bevel in Illustrator (29.8.2) has an issue. When trying to manipulate an object by rotating it, the object completely pixelates as it is adjusted. It's impossible to ascertain the positioning as it just becomes a massed blob of pixels whilst I am trying to position it. Whether positioning it manually, or by using the X,Y, Z sliders, the problem still persists. Zooming in doesn't work either (the pixellation just increases in size). See screen grab- as you can see, the item I am trying to… more

    2 votes

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    Need More Info  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Installed Fonts not showing

    Previously installed fonts not showing anymore. Says the fonts are missing but it worked previously and maybe 1 in 10 times it will have no error and the fonts will show. These fonts exist on my PC so it's not a cloud issue as far as i can see.

    1 vote

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. 新規ワークスペース　クラッシュ

    Illustrator：29.4(64bit)
    OS：windows11

    ウィンドウ→ワークスペース→新規ワークスペース　を作成するとクラッシュする。
    クラッシュから復元した後、同名のワークスペースが二つ存在している状態。

    1 vote

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. 異体字グリフがプレビュー用に保存しても表示されない

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し適当な単語を入力し一部のキャラクタを選択して異体字に変更する（異体字を含むフォントを指定すること）。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.異体字が指定されたキャラクタが「notdef」グリフで表示される。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    異体字を指定した部分がnotdef（U+0000）にフォールバックする。

    Translated:
    Step to Reproduce
    1. Open a new document, enter any text, type the appropriate word, select some characters and change them to alternate glyph (specify the font that contains the ALT).
    2. Check the "Embed allowed fonts for file preview" check box, save and close the file.
    3. Uninstall the specified fonts.
    4. Open the previous document in Illustrator.
    5. The character with the ALT specified will be displayed with the "notdef" glyph.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The part specifying variant characters falls back to notdef (U+0000).

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し適当な単語を入力し一部のキャラクタを選択して異体字に変更する（異体字を含むフォントを指定すること）。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.異体字が指定されたキャラクタが「notdef」グリフで表示される。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    異体字を指定した部分がnotdef（U+0000）にフォールバックする。

    Translated:
    Step to Reproduce
    1. Open a new document, enter any text, type the appropriate word, select some characters and change them to alternate glyph (specify the font that contains the ALT).
    2. Check the "Embed allowed fonts for file preview" check box, save and close the file.
    3. Uninstall the specified fonts.
    4. Open the previous document in Illustrator.
    5. The character with the ALT specified will be displayed with the "notdef" glyph.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual… more

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    11 votes

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    Under Review  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Frequent crashes when adding colors to swatches in Illustrator 2025

    Frequent crashes when adding colors to swatches in Illustrator 2025

    3 votes

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    6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Adobe Illustrator keeps turning on "Real-Time Drawing and Editing" when I want it off.

    Adobe Illustrator 30.0 keeps turning on "Real-Time Drawing and Editing" in the Performance Settings when I want it off. I uncheck it, and it's fine. It stays that way. However, sometimes if the app has been quit and reopened, the checkbox is ticked again. Unless I'm accidentally causing it to happen with a secret keyboard shortcut, the app is arbitrarily doing this itself! It also does it sometimes when the app is updated. It's actually an old bug and goes back many, many versions. Time it was stamped out, Adobe.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Upon reopening Ai files, it shows that fonts are missing when they aren't

    To fix the "error" I have to navigate to Adobe fonts, uninstall each font one by one, as uninstalling a font family all at once doesn't fix the issue, then individually reinstall each font. Super tedious and taxing to workflow. Issue is across multiple files, all that I have created on the same device that presents the "missing font" dialogue so I know it isn't a file issue. Please fix.

    Windows 10 Pro
    Adobe Illustrator v 29.5.1

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    4 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Linked image file extensions are truncated after saving and reopening (.PNG becomes .PN, .PDF become .PD) in Illustrator 30

    When working with linked raster assets in Illustrator 30 on macOS, the file extension of linked images may be truncated after saving and reopening the document. For example, a file originally named image01.PNG will appear in the Links panel as image01.PN, causing Illustrator to report the link as missing. The original file remains unchanged and accessible in Finder.

    This issue did not occur in older Illustrator versions (notably 25–26). Because these versions are no longer available for download in Creative Cloud on macOS, there is currently no stable workaround other than embedding images, which is not feasible for large projects.

    Steps to Reproduce

    Create a new Illustrator document.

    Place a raster image using File → Place with the Link option enabled (e.g., image01.PNG).

    Save the document.

    Close Illustrator.

    Reopen the same .ai file.

    Check the Links panel: the linked filename appears as image01.PN and is flagged as missing.

    Issue is intermittent but reproducible.

    Expected Result

    Illustrator should preserve the exact filename of linked assets and should not modify image file extensions when saving or reopening documents.

    Actual Result

    The final character of the file extension is removed, causing broken links. Relinking restores the artwork temporarily, but the issue returns on later reopen cycles.

    Impact

    Production workflows are disrupted.

    Repeated relinking required.

    Risk of missing assets in final deliverables.

    This is a regression from previous stable behavior.

    Environment

    Adobe Illustrator 30.x (macOS)

    macOS version: Latest

    Linked files stored on: Local SSD

    Affected formats: PNG consistently, possibly others

    Additional Notes

    This appears to be a metadata handling bug involving string truncation. The consistent removal of only the last character in the extension strongly suggests a read/write error in link path management.

    A fix or confirmed stable build is urgently needed.

    When working with linked raster assets in Illustrator 30 on macOS, the file extension of linked images may be truncated after saving and reopening the document. For example, a file originally named image01.PNG will appear in the Links panel as image01.PN, causing Illustrator to report the link as missing. The original file remains unchanged and accessible in Finder.

    This issue did not occur in older Illustrator versions (notably 25–26). Because these versions are no longer available for download in Creative Cloud on macOS, there is currently no stable workaround other than embedding images, which is not feasible for large projects.

    … more

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    2 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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18. Illustrator forgets to undo the document color mode switch

    Here’s a simple test.
    1. Create and RGB-based document — the title says 'RGB'
    2. Draw something
    3. Change the color mode of the document into CMYK — the tab’s title changes accordingly (notice the History displays the generic 'Undo' instead of expected 'Document color mode CMYK')
    4. Draw something else again
    5. Start undoing steps, either with Cmd/Ctrl+Z or with the History panel. When you reach up the first object drawn, the tab’s title should display RGB — but it still says CMYK! ...and if you hover over the title, the hint appears saying it’s RGB (or not!) ...and if you draw something after this, it stays CMYK now. Ai forgets the document was an RGB one and never undoes it!

    If I try this in an older version, without History in it, like CC2017 — it works as expected.

    Here’s a simple test.
    1. Create and RGB-based document — the title says 'RGB'
    2. Draw something
    3. Change the color mode of the document into CMYK — the tab’s title changes accordingly (notice the History displays the generic 'Undo' instead of expected 'Document color mode CMYK')
    4. Draw something else again
    5. Start undoing steps, either with Cmd/Ctrl+Z or with the History panel. When you reach up the first object drawn, the tab’s title should display RGB — but it still says CMYK! ...and if you hover over the title, the hint appears saying it’s RGB (or not!) ...and… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Error in startup script with InDesign path, line: 1 I/0 error since latest update 29.8.2

    This error pops up on every Illustrator startup now:

    Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts
    CC\Adobe InDesign\indesign-v20.0.jsx
    Line I:
    I/0 error

    Tried reinstalling Creative Cloud and all apps using CC cleaner, no effect. Tried resetting preferences, no effect. Renaming the .jsx file helps but it's not recreated and presumably has some purpose (removing a similar one for Photoshop breaks Bridge Batch actions for instance).

    1 vote

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    2 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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20. Template Layers Still Visible on Export for PNG and JPG

    I am creating a logo package for a client and am attempting to export multiple logos / graphics with transparent backgrounds using the export panel. I've already confirmed multiple times that my PNG settings include transparency and that the View > Overprint Preview setting is unchecked. My background layer is set to non printing, however any PDF or PNG I export includes a visible background layer. I can completely hide this layer to avoid exporting it, but then I can't see my artwork correctly. The whole point of non printing layers is to see them when you are designing without exporting them. I am using Illustrator 29.1 and am on an iMac running Ventura 13.7.2.
    I've been using Illustrator for over 10 years and non printing layers have always worked. The fact that these layers are showing up in both PDF and PNG exports indicates that it's a global transparency issue and not a file type setting. I've read every thread I can find and tried every setting possible and cannot get non printing layers to export with transparency. Any help or suggestions would be appreciated!
    Please see attached images for Illustrator layer settings and what the exported PNG looks like when opened in Photoshop.

    I am creating a logo package for a client and am attempting to export multiple logos / graphics with transparent backgrounds using the export panel. I've already confirmed multiple times that my PNG settings include transparency and that the View > Overprint Preview setting is unchecked. My background layer is set to non printing, however any PDF or PNG I export includes a visible background layer. I can completely hide this layer to avoid exporting it, but then I can't see my artwork correctly. The whole point of non printing layers is to see them when you are designing without… more

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    Under Review  ·  11 comments  ·  Layers  ·  Delete…  ·  Admin →
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