Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8155 results found
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Stylus pen
Illustrator Cc2019 crashes when using Lenovo Yoga Surface pen in a Touch mode.
The surface pen is drawing in both Pen and Pencil tools but Illustrator crushes after a minute or two without an option of reporting.
It takes 7/8 file openings to finish a tracing illustration.4 votes -
Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter
Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter - I can print to a HP Color LaserJet MFP M477fdw just fine. If I don't get the Error then the program crashes.
Using Windows 10 on 64-bit PC.2 votes -
Lock/unlock width and height while scaling
If I have a rectangle for example and I unlock the width and height so that I can change the values separately, If I change the width or height (size) the object transforms proportionally.
Example:
Object 500 H x 500 W px (locked):
If I change H -50px I get 450 H x 450 W px.Problem
Object 500 H x 500 W px (Unlocked):
If I change H -50px I expected to get 450 H x 500 W px.
But what I get is 450 H x 450 W px.4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Opening file with multiple envelopes crashes Illustrator CC2019 23.0.1
Opening the file I included will crash CC2019 every time.
Illustrator CC2018 opens the file without a problem.
Expanding the envelopes will stop the crashing in CC2019.
If you delete one of the two layers in the included file, there's only one envelope left and CC2019 opens it without a problem.
Operating System macOS Sierra 10.12.6
1 vote -
Illustrator loses gradient fills from PDFs, generated in InDesign
We have an issue with an InDesign PDF Press Quality opened in Illustrator...
Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
We tried with regular type and outlined type in InDesign. Same results.PDF Press is also attached.
The workaround was to export the InDesign file as an EPS…
14 votesHi Everyone,
The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.
Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.
What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback.
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Memory Leak
Even with nothing open, the memory used for Illustrator keeps climbing exponentially until I get a dialog box up from the operating system telling me that my system is out of memory and to force quit software. It will say Illustrator is using 300 GB of RAM (even though I only have 40GB)
4 votes -
Color slider don’t work with touchbar
Colors behavior on touchbar mac powerbook pro doesn’t work.
I change the color sliders, but don’t get any color.1 vote -
X and Y in values in the transform don’t reflect the position of 2x identical boxes, -they are in obviously different position on alert boar
X and Y in values in the transform don’t reflect the position of 2x identical boxes, -they are in obviously different position on the art board...the reading is incorrect. It’s up to me to manually manage the alignment. I tried using ALIGN, The align option is useless. I HAVE BEEN DOING THIS FOR AGES. I always trusted the the NUMBERS, BUT NOT LATELY. The X and Y readings in transform are NOT TO BE TRUSTED. Hence great stress. Please FIX the BUG. LOST MY FAITH ..., I wish I could go Back to OLD BUT STABE CS6...CS6, CS6*. …
1 vote -
Unable to select text once it's been horizontally scaled (condensed)
Illustrator CC 23.0.2 (Mojave Mac Pro)
If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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.ai Files Auto-opening in After Effects
Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.
1 vote -
Could not read file because the plug in did not understand this file
Hi,
Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.
I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.
Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the…
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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initializing Creative Cloud Libraries
Something went wrong. Libraries frequently states "Something went wrong initializing Creative Cloud Libraries".
I have to frequently restart creative cloud (CRTL+ALT+R).
I will be working on a PDF(with cloud working), save exit PDF, open PDF only to find i cannot access my cloud files. Super annoying!
1 vote -
Illustrator have weird display problem halfway during my work.
I've recording down what had happen to my AI recently. I have no idea why this happen, and i don't know the keyword to search for an answer to solve this problem so I decided to post it here. This had happen a lot recently almost everyday and at least happen twice or thrice a day. This had already happen for at least one or two weeks. And the properties panel also is unviewable because everything is squishing together, unviewable and unuseable. (for the properties panel unviewable problem, I didn't get the chance to took a picture before Ai crashed.)…
1 vote -
Rasterization with clipping mask removes half of the stroke
Create a dummy rectangle with a fill and a thick stroke. Select the rectangle. Go to Object/Rasterize. Tick "Create Clipping Mask". Click OK. Notice the outern half of the stroke is gone (clipped away). I would expect unchanged visual appearance....
2 votes -
Smart guides don't work properly
It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed…
86 votesIt’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.
Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.
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Curved Lines Unclear
Any sort of curve that is drawn, imported, or even text is unclear? I have uninstalled and reinstalled and have no idea what is going on? See image below. Its not a fill or stroke setting. Anybody have any idea what the hell is going on? HELP
2 votes -
Settings in French / préférences en français
Ai 23.0.3
Win 7 Pro x64
Xeon E5-1650 v3 / 80 Go RAM / SSD 256 Go 850 ProTRANSLATION
We can't read 2 settings completely, too many characters.
1 option is too short: Rayons d'arrondis, for this one, the tooltip is helpful. Previous version of Ai use: Mettre à l'échelle les ... and it was better for to understand.1 vote -
Distribute Anchor Points not always working
When all Anchor Points of a Path are selected, Ai automatically assummes an Object selection, stopping the possibility to make use of the Distribute Anchor Points function.
1 vote -
Unoperational
I'm trying to use Illustrator CC and nothing in the program is responding, everything is greyed out. There is no indication from the program that anything is wrong with it. I have downloaded the latest update and this is the first time I have had such an issue with the program.
MacOS Mojave
Memory 32Gb3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Undo affects loaded actions, Redo makes them loose their shortcuts
It is telling when "Actions" is not even included in the "category" menu.
Load a saved Action set that includes Actions with keyboard shortcuts
Perform an "Undo" in AI
The Actions you just installed will be deleted
Perform a "Redo"
The Actions will reappear but without keyboard shortcuts.First: "Undo" should NOT affect the Actions.
Second: What is the deal with the lost Shortcuts??????
I am looking for a compelling reason to "upgrade" Illustrator. I am told this bug still exists in CC 2019!
5 votes
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