Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8155 results found
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Info palette moves to monitor Measure Tool is used
The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.
Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.
Please fix this so the Info palette stays where I put it when using the Measure Tool.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Some Colors are Yellow and Transparent When Exported
Some of my colors (mostly the bluish white and other lighter colors) become yellowish and transparent when exported as an image (I exported it as .tif) or through the Library tab as assets.
Even through Illustrator/InDesign, the print preview shows the wrong color and it prints the wrong color. On InDesign, it looks okay until you put it on Overprint Preview.
The only work around we figured right now is exporting it as a PDF and printing through Adobe Acrobat.
Attached are the exported image and a screenshot of the actual colors.
4 votes -
Save as Ai with PDF compatible loss Overprint
MacOS 10.14.2
Ai 21.1.0
Acrobat Pro DC 2019.010.20098
PS 2017.1.1After save Ai file as *.ai with PDF compatible and then open this Ai with Acrobat, we can't see overprint.
If we open this Ai with Photoshop, we also can't see the overprint.1 vote -
ILLUSTRATOR 2019 IS NOT WORKING!!! I CANT WORK!!!!
WTF!!! updated system, creative cloud... ALL!!! and I can't work on illustrator!!! PLUS HOW MANY ILLUSTRATOR ARE FCKING being installed???? I have THREE in my dock!!!
1 vote -
Cannot update links from links panel
Cannot update links by clicking "update" icon in links panel or by going to panel menu > Update Links. They do nothing. I have to wait until AI shows the "Some links need updating..." alert and then confirm to update or I have to close/open the file.
What the heck happened in the latest update(s)? Feels like all of the panels are super busted.
3 votes -
SVG Exports Incorrectly - messes up art work
I have drawn a simple oval that exports correctly.
I then made 20 copies, and it exports as SVG correctly.
I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.
2 votes -
MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB
After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC
26 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Bounding Box, Resizing typography, moving typography all defective
Here are a list of current issues I'm experiencing in Illustrator:
– Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
– Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
– Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
– Editing typography also sometimes has no effect on the typography. Changing the size or tracking…1 vote -
Applying Crop Filter causes illustrator to crash
Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Video Rulers not correct (and useless ;-)
While I don't really need the Video Rulers , they do not seem to work well. (Rulers are a quite skeuomorphic tool anyway, since with Ai we can place everything numerically)
The horizontal axis does not reflect the horizontal pixelnumbers, illustrated in the screenshot, where a 1920 wide artboard is shown to have 1440 pixels in the width by the ruler. Maybe due to some non square pixel setting. Confusing and unneeded?
2 votes -
extension do not work
Illustrator 23.0.2 does not show extensions content even Adobe sample extensions like UI.
I do not have any problem with other CC apps like Photoshop. Photoshop loads a shows the same UI extension.
2 votes -
Illustrator CC 2019 freezes when trying to save.
Illustrator freezes while trying to save, both locally or on a network drive.
6 votesHi,
I would like to know if your issue is resolved ? If not please help us by answering few questions-
Hardware you were working?
Is this very frequent?
Your operating system?
Are you connected to a VPN?Please revert us back with the above information,it may help us to reproduce the issue in house.
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Anchor Points Malfunctioning
I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor…
5 votes -
Getting odd artifacting when using GPU preview on illustrator
Shapes look as if they arent inline with each other when using GPU preview, CPU preview fixes the issue but of course I shouldnt have to be running it on CPU preview. The jaggies seem to stem from where there are anchor points, but not every anchor point.
Using Intel i5 6500 CPU with an RX480 8gb GPU
2 votes -
Illustrator won't open
1) OSX 10.4.3
2) Illustrator 23.0.2
3) Open application
4) Bounces twice in dock, then dies with no error.Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.
Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.
1 vote -
Scaling object by clicking corner of object
Scaling objects by clicking on a corner of object doesn't work anymore, version 2019 23.0.1?
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
"Apply gradient across stroke" shows terrible banding compared to a standard linear gradient
When applying a gradient to a stroke with the "apply gradient across stroke" option selected, the resulting gradient is very poor quality, with lots of visible banding.
In the attached image the top gradient is formed by feathering a rectangle with corner radius of 31.235 px by 20px. The quality is fine, although feathering makes specifying specific colours a hassle.
The middle object is the same rectangle with a 40pt stroke, with a white-to-black gradient applied with "apply gradient across stroke" selected. The gradient is very uneven, showing clear banding.
The bottom is a the same linear gradient applied as…
1 vote -
Cant see entire font list in gyphs tab?
When I open a New Document and want to view glyphs font list with Entire Fonts selected the lower drop-down doesn't change?! The only way I can get it working is by selecting one of the Adobe templates then go to Gylphs tab and then the font drop-down menu works. Odd, then after that all of my new documents work in the Gylphs tab that didn't work previously?! Once I close Illustrator I'm back to square one again. I have exactly the same set up as 2 colleagues I work with and theirs work from the off.
Is it a…1 vote -
Missing panels - restarting Illustrator brings them back
On more than one Mac we have an issue in Illustrator 23.0.1 where some of the panels disappear and we can't get them back without quitting Illustrator and reloading it. Resetting the workspace doesn't work and neither does choosing one of the missing panels from the Windows menu.
I did also have this on InDesign CC2018 but that has since been fixed in 2019.
2 votes -
Illustrator crashes and causes computer to restart.
While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.Attached are my PC specifications.
6 votes
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