8054 results found

1. Slow/Won't Export/Won't Save

   Have the latest version of Adobe Illustrator CC and the errors and error message are constant when exporting and saving.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Shape tools lagging and leaving mark when resizing

   I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. Style Sheets

   In Illustrator CC (Latest version and several previous) on Mac:
   - BUG 1: Copying text with a Paragraph and/or Character Style applied and pasting it into a new text box adds a "+" to the end of every applied style, effectively breaking every bit of formatting that has been done. (Every style must be reapplied to the text to make the text update when the Styles are updated).

   • BUG 2: When Staggered margins are set while editing the Style Sheet (e.g. a 20px Left indent and a -10px First Line indent), clicking on the "Tabs" tab, wipes out all newly set indents. The only way to keep the indents, is to first close the Style Sheet, and then re-open it and then edit the Tabs.

   • BUG 3: (ties into BUG 1) Any Style with a "+" added to it indicates that alterations have been made to the text outside of the Style. But, updates to the Style that don't affect the altered setting aren't applied to the text. This mean's that any styling to the text outside of the Style effectively breaks the entire link to the style. This 'should' function as Style sheets do in InDesign... keeping the link to the Style and treating the adjustment to the text as a manual override to just the adjust aspect (such as changing the text to a different color than used in the Style). What's the point in applying a style (beyond formatting text) if any alteration to the text breaks the Style?

   I've been using Illustrator since it was a version 1.x application and the last few versions have been very ******* Style Sheets (bugs and poor implementation). Please fix current bugs first, rather than adding more new features!

   In Illustrator CC (Latest version and several previous) on Mac:
   - BUG 1: Copying text with a Paragraph and/or Character Style applied and pasting it into a new text box adds a "+" to the end of every applied style, effectively breaking every bit of formatting that has been done. (Every style must be reapplied to the text to make the text update when the Styles are updated).

   • BUG 2: When Staggered margins are set while editing the Style Sheet (e.g. a 20px Left indent and a -10px First Line indent), clicking on the "Tabs" tab, wipes out all newly… more

   4 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Renaming an artboard deletes the original name

   in previus version Illustrator if i need to rename artboard without deleting original name, i press in text field of artboard. In new version pressing on this field comes to delete original name

   11 votes

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Text size is not the same size as I set it

   How do I get illustrator cc 18 which I pay per month for, to apply text size the same size on the monitor as I pick in the layout?? If I put in for instance .50 size text it will be approx. .375 on the monitor or my layout. This is aggravating. It is something I am doing wrong or HOW DO I CORRECT THIS SO IT WILL BE THE SAME SIZE AS I CHOOSE. THANKS Jerry L. Evans Kokomo, Indiana. I had illustrator 6 on disk I purchased and had no problems like this.

   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Properties panel contents scaling and freezing

   The contents of the Properties panel is scaling down to tiny sizes. It doesn't reset until you quit and reopen Illustrator (CC 2018).

   The scaling happens with ⌘+scroll while hovering on the panel. The contents will scale up or down as long as you are holding the ⌘, but if you let it go while the contents are scaled down the panel with freeze at that scale and won't respond to ⌘+scroll anymore. The panel's functions still seem to work fine after this.

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   6 votes

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   Need More Info  ·  8 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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7. File size growing increasing bloating

   Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

   As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

   This is a huge problem; the project file I’m currently working on, though modest in complexity (75k points, only a few effects going on) compared to other files I work on, has grown to over 130MB when I’d expect it to be around 20MB. Each time save the file, even to remove parts of the picture, it adds MBs to the file size. It’s currently taking 30 seconds to save. It has ceased to be usable.

   Things I’ve tested in an attempt to resolve the issue:
   • Uninstalling plugins
   • Reinstalling illustrator
   • Testing files on 3 other PCs around the office (they all have the same issue)
   • Deleting all objects with effects of all sorts
   • Expanding artwork
   • Deleting symbols, graphic styles, swatches etc
   • Vector First Aid, removing points, unnecessary groups, masks etc. (before I tried uninstalling plugins obviously)
   • changing colour mode
   • 300dpi > 72dpi raster effects

   None of that helped.

   I also tried making a small file and adding text and paths, then saving and moving objects and re-saving; the file starts small but grows with each save. The larger the file size becomes, the more the file size grows, regardless of the artwork complexity.

   The ONLY thing reduces the file size back to normal is saving in CS6 format.

   Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

   As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

   This is a huge problem; the project file I’m currently working on, though modest in complexity (75k… more

   8 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

   5 votes

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Save for web - image size percentage not working

   When using save for web option, the image size percentage is not changing even when a new number is put in there. It is only saving as 100%. Sometimes it allows me to increase the percentage, but more times then less it saves as 100% no matter what number I type in there. I am using the creative cloud version.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Type Object Selection by Path Only not working correctly

    When a Type Object is rotated, Ai selects it when the pointer is clicked in side the bounding box of the rotated object, even when Selection by Path Only is active.

    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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11. Selecting Anchor Points is WAY TOO HARD

    Why is it necessary to click 30 or more times just to delete an anchor point? I have the tolerance set to the maximum, but it makes no difference. When one zooms in, it should make it easier, but nothing changes. Very time consuming and frustrating. Please fix. Illustrator CC 2017 v21.02

    6 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Breaking link of scaled Symbol with "Scale strokes and effects" off will scale Symbol appearance back to original.

    Illustrator CC 2018
    Windows 10

    I have put a Symbol on my Artboard, and scaled it to 50% of its original size.
    I want to break its link, and maintain its proportional appearance (i.e. stroke width half of original).
    If "Scale strokes and effects" is off, stroke sizes are doubled (back to original value). You have to tick it on for it to work as expected.

    Is this a bug or a feature?

    In the attached image, to the left is the Symbol (at 50% scale) broken with tick on, to the right off.

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    2 votes

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    9 comments  ·  Symbols  ·  Delete…  ·  Admin →
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13. Scaling an illustration with grouped guides, the guides do not scale

    Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used to agree with me and allowed this special behavior to happen. But recent updates have removed that feature. And, as a result it has rendered all previous master artworks for various clients obsolete.

    Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used… more

    6 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Illustrator 2018 Artboard Problem

    Every time I try to add a new artboard or rearrange existing artboards it causes Illustrator to freeze and I have to force quit. This was not a problem in Ai2017, please fix.

    9 votes

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

15. Illustrator Crashing when opening files

    When I'm working in Illustrator and I have another file I want to open, I'll double-click open a file and Illustrator will stop responding. I'll need to quit using the task manager and open the files again.

    I had a work-around of opening a file from File > Open, but now that just crashed my illustrator file as well.

    I'm working on Windows 10. Unfortunately I can't share my files, but it's been happening across several projects. Can't pin-point a specific issue.

    6 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Artboard units do not update when I change ruler units

    Hi all,

    Video of the bug: https://www.youtube.com/watch?v=q5yhDUw2YTY

    Also posted this to the Community Forums.
    The units of the artboard do not update in the properties panel when I change the Rulers Units.

    I have to de-select, and re-select the artboard to make this happen.

    8 votes

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    8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

17. Importing Multiple Page PDF

    When importing multiple page PDFs the sizing changes when you embed to work on the files. It is a small change but a change nonetheless. i.e. my 1.4" became 1.5". Something that you will not notice until it's too late. Importing single pages has no problems.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Error loading plugins. TorqExtension.aip

    I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.

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    3 votes

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    11 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Clipping Mask

    Every time i try to create a clipping mask, it says in order to create a clipping mask i have to have more then one object in the clipping which i do but it still doesn't work.

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    2 votes

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Crashes when closing Illustrator

    After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

    I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

    In some cases, when I next open Illustrator it will bring up the files I was working on as [Recovered] files, meaning that I can not always be sure, after saving a file that all my work will be there when I next open Illustrator.

    After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

    I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

    In some cases, when I next open Illustrator it will… more

    7 votes

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket as we are not able to reproduce this on AI version 22.1.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team