8054 results found

1. Zoom in and Zoom Out Through Mouse Wheel does not work

   In previous Adobe PD and Illustrator versions i was using preferences setting to change the zoom with Mouse Wheel, but in this version it is not available.

   16 votes

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   Resolved (Comments Open)  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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2. Shortcut cmd + ; = Hide Guides

   cmd + ; = Hide Guides

   Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?

   2 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Select artboard behind

   With the latest update if I draw an artboard over an existing one I can only select the larger board. It didn't use to be like this. We used to be able to click each artboard name to select it.

   12 votes

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Selection marquee is difficult to see when transparency grid is enabled

   With the transparency grid enabled, when selecting objects with the selection tool by dragging the cursor, the marquee line for the selection is difficult to see. In the attached image, the selection marquee line can be barely seen (thin dashed line) on top of the black paths but not on top of the grid.

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   2 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Document as tabs does not work

   Cannot get Open Documents as Tabs to work. If more than one document is open how can I switch between documents.

   5 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Place Options in CC Libraries

   I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

   I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

   I don't know if these are bugs or intentional changes, but the Paste Remembers Layers issue has to be fixed. A lot of my library items were set up to paste to specific layers.

   I'd like to see Place Options like you see in Illustrator/InDesign when you go to File > Place and can click on "Show Import Options." If that's not achievable, maybe these two could be checkboxes in the Preferences Menu.

   I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

   I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

   I don't know if these are bugs or intentional changes,… more

   7 votes

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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7. Battery impact when Illustrator simply open in background

   Simply leaving Illustrator 22.0.1 open in the background, even while not actively using it, causes my MacBook Pro (MacOS High Sierra, 10.13.4) to run hot and drains the battery quickly, about 1% per minute. This limits my ability to use Illustrator without having my computer plugged in. This is easily demonstrated/replicated by having no other applications open. There should be zero CPU usage when Illustrator is simply open in the background and not in use.

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Blending Modes BUG in Ai

   1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
   2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
   3. Expected Result: Blending modes should be displayed and printing as applied.
   4. Actual Result: Blending modes are altering the artwork vitally and completely.

   1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
   2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
   3. Expected… more

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   2 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Restart every 1 min to fix a bug – Illustrator Font Panel Bug

   Adobe Illustrator always show the default font Myriad Pro no matter which typeface/font you are using. Also Fonts and weights that you are using disappear from the dropdown of the font.

   The only way of fixing it is to restart illustrator every 1 min.

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Artboard size not working

    Hi,
    Having issues with artboards, including some listed earlier. Today's new issue:

    Created an artboard 490px x 490px. Instead the artboard size is 490px x 489.6px.

    Try to resize artboard, but the action doesn't take. See video.

    Illustrator CC 2018 20.0.1

    Thanks,
    Carla

    • 

    6 votes

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

11. Scroll zoom not working

    When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Shape panel measurements vs. Transform panel measurements

    The measurements (width and height) on the Shape panel are inverted compared to the measurements on the Transform panel. The transform panel shows the correct measurements, but no the Space panel. Please fix so that both panels have the same measurement.

    3 votes

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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13. Transform Each always uses visible preview bounds instead of expected geometric bounds, ignoring the state of Use Preview Bounds option

    Rotate via Transform Each incorrectly places reference point.
    1. Version: AI-CC 22.0.0
    2. Steps taken:
    Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
    Operation: Rotation via Transform Each command with a centered reference point.

    1. Expected result:
       Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    2. Actual result:
       Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the Rotate command with a centered reference point and they performed as expected with the bounding box remaining at the same XY coordinates.

    I then tested the Transform Each command on a triangle without a stroke and found that it also performed as expected, rotating around the center point without shifting the XY coordinates of the bounding box.

    Finally, I increased my stroke size to be very large and tested the Transform Each rotation command again and found that the XY offset was directly related to the width of the stroke outside the vector path.

    Conclusion: When performing a rotation, the Transform each tool calculates the center point based on the visible bounds of an object instead of the geometric bounds. Given that with triangles, the stroke is approximately twice as wide at the corners vs the edges, this shifts the reference point to be off-center compared to the actual vector, causing an incorrectly rotated vector.

    Fix: Ensure that the Transform Each command correctly calculates the reference points based on the vector alone instead of the visible bounds of the object. (or better yet, add this as a checkbox option... there IS one more spot available to even out the second column of checkboxes, and I can see there being times when I would want to transform based on visible bounds)

    Rotate via Transform Each incorrectly places reference point.
    1. Version: AI-CC 22.0.0
    2. Steps taken:
    Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
    Operation: Rotation via Transform Each command with a centered reference point.

    1. Expected result:
       Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    2. Actual result:
       Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the… more

    8 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

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    7 votes

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

15. Special characters and Data merge

    New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.

    I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/

    AI v22.1
    Windows 10 64-bit

    Will also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file names can be set up for batch save actions.

    New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.

    I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/

    AI v22.1
    Windows 10 64-bit

    Will also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file… more

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    1 vote

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. AI from PDF keeps old thumbnail/preview

    I often get someone's source documentation in PDF.

    Yes, we should get source. No, it seems we can't get the soruce.

    So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.

    For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.

    It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it from a page in the middle.

    It seems that, because I opened the PDF and then saved it as AI, Illustrator doesn't clear out the old thumbnail info.

    I often get someone's source documentation in PDF.

    Yes, we should get source. No, it seems we can't get the soruce.

    So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.

    For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.

    It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Can't Delete Empty Artboards

    I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

    5 votes

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

18. Won't stop erasing even when a different tool is selected
    9 votes

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

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    2 votes

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. cannot merge layers

    version 22.0.1 brand new download of illustator

    The action cannot complete because a parameter is invalid.
    (possibly a program error) ......... this is what i get when trying to merge layers.

    8 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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