Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8207 results found
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New update of Illustrator 23.0.1 causes lags and no-response during
New update of Illustrator 23.0.1 causes lags and no-response during saving and updating links.
(Windows 10, NvidiaGTX 660)1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Font is huge when using text
When I try to type the text tool types in HUGE font. What do I do?
1 vote -
No swatches showing for any panels
When I open up a file using the open with option inside of Windows explorer, my swatches are always empty no matter what panel I'm using. Colors panel, etc. The only way it doesn't seem to have this bug is if I'm inside of Adobe Illustrator and I open a file from inside of the program. This is very inconvenient.
1 voteThis is working as expected. You have opened a png file and since a png file will not have Illustrator swatches it does not show up.
If you create a new Illustrator file will then see Illustrator swatches. Once you have created a new Illustrator file you can place the png file inside it. -
Can't move paragraph indent markers back to 0 in tab panel
Illustrator CC 2018
Windows 10When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
If I type 0 in the X: box, it doesn't work.
If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.The only way to set it back is via the Paragraph panel.
22 votesThe issue seems to be fixed in the latest version of Illustrator.
Please try to test it and reply back if it works as expected for you.
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Everyline Composer Text Stroke Issue
As described here: https://forums.adobe.com/thread/2542828
1 vote -
Menus are too large
This is only an Illustrator problem where the drop down menus and dialog pop ups are way too large compared to the rest of the user interface. I've tried every solution. Running this on Windows 10 Pro on a 2K screen.
2 votes -
Font Drop Down List - HUGE
My font drop-down list in Illustrator huge. I can scroll through the list and select a font, but if I search for a font my list gets cut-off and I can't scroll or arrow down past where it gets cut off. I'm on the most recent and updated version of Illustrator, I've restarted my computer, and uninstalled and re-installed Illustrator. This is only happening in Illustrator. It's been a couple of days that I've noticed this bug. I'm working on a PC. I'm working on a company computer and a company licensed version of Adobe CC.
11 votes -
Can't change corners or terminators for pattern brushs
Using Illustrator CC 2019 (23.0.1 64 bit) on Windows 10 Pro
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16253 MB
I am creating a custom pattern brush with simple shapes and when I try to change a corner or terminator in the brush properties the drop down flashes but does not persist in order to allow me to change it.1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
GPU Preview displaying hidden shapes
In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
If I switch to Outline view the shape is hidden correctly.
If I switch back to GPU Preview the shape is still being displayed.
I have to reboot Illustrator to get GPU Preview to work correctly again.
And then it goes wrong again very soon afterwards.This has now happened several times.
I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…3 votes -
Drag-n-drop across documents to locked layer warning
Please see the animation.
I have two documents, one with current layer is locked.
When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...But in my case it does not.
I remember seeing it from time to time, but often it stops appearing.
I have nothing as result, no warning, no message, nothing.
And it's…15 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Both Free Transform tool and bounding box treat narrow objects wrong
I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.
When I need to scale anything, I pick up Free transform tool.
Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.See the file attached.
For example, I have a perfectly aligned and sized magenta strip.First, I try to use Free Transform tool to make it taller. AI transform my path not from the…
15 votes -
Asset Export Incorrectly Clipping
If you create a filled rounded rectangle with a 1 pt border, add it to the Asset Export panel and export, the end result is noticeably clipped. Even though the shape may be aligned to be pixel perfect and the stroke aligned so that it should be inside, the output shows the frame is now non uniform in terms of stroke width.
If you didn't use stroke, you probably won't notice the inaccuracy.
See the attached image and the edges are clearly truncated.
Says there are some fundamental alignment issues that need to be addressed.
1 vote -
It does not change even if you enter a value on the Transform panel
After entering X position, move to Y position with tab key and enter and enter value and value will not change even if enter key or tab key is pressed.
Sometimes, this bug appears in Y position or Height.
macOS High Sierra, Illustrator CC 2017, 2018 and macOS Mojave, Illustrator CC 2018
1 vote -
Round caps for a stroke turn into butt caps when expanded or outlined
New bugs for Illustrator CC 22.0.1.
- make Path Line(pen tool), set Stroke Weight, set Round Cap
- use "Outline Stroke" in "Path" menu in "Object" menu" (or "Expand" in "Object" menu")
- confirm result
The state of the start point or the end point changes from before processing.
Attach screenshot of Japanese version.It does not happen in CC 2017.
24 votes -
white outline appears
A white outline appears around objects sometimes that is not supposed to be there.
Restarting illustrator, my computer and uninstalling/reinstalling illustrator has not fixed it.1 vote -
Illustrator graphics from the Library are distorting when I "Option Click and Drag"
First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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ctrl key to change the size of an object
The ctrl key is supposed to make a square arround my selected object which lets me change the size of the object, but this function randomly stopped working.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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IDIOTS
You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.
In case you think I don't know much about this…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.
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Cannot use alt with eyedropper to apply sampled style to other sections of text
Cannot use alt with eyedropper to apply sampled appearance to other objects
Mac OS High Serra 10.13.3
Illustrator CC 2018 (22.1)I used to (in CS6) be able to copy a text style by using the eyedropper once and then holding alt to apply it to other sections (the eyedropper icon would be mirrored left-right when holding alt).
Now if I hold alt, I'm getting the hand (pan) tool.
How can I get the "apply style" tool instead please?
NB: it still works with objects (background of text area in the example video), but not with text anymore.
2 votes -
new document dialog closes if you're a power user (fast)
Once in illustrator if I want to make a new document I press command+n it brings up a new document dialog box. If you press enter while the dialog box is loading it closes. You have to then press command+n and wait for it to load and then pressing enter is successful in creating a new document. Please fix this because it's wasting people's time. Just found legacy mode so I guess that will do.
1 vote
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