8111 results found

1. Two finger mac trackpad zooming instead of panning randomly

   When panning with two fingers trackpad on mac, it sometimes zooms in randomly instead of panning. Not sure what the issue is because it does not happen in other apps with trackpad pan/zoom feature.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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2. Curvature Tool hotkey Shift+` (shown as Shift+~) doesn’t work with Russian keyboard input

   Ai team believes everyone uses English it feels like.
   Backtick is reported to fail to work often, but here it’s even more convoluted.
   In Russian, the key that houses backtick (`) and the tilde (~, with Shift held) types Cyrillic 'ё' and its capital from 'Ё' respectively.

   If I map Curvature Tool to just backtick — it works.
   But with Shift added, like Ai offers by default — nope.

   There is a larger request on a similar topic, Some shortcuts don't work while using non-English keyboard / language layout — http://illustrator.uservoice.com/forums/601447/suggestions/44393445 — but perhaps the team needs to solve it one case by one?

   In this case — here is another related problem with Russian: Color / Gradient / None key under the Fill / Stroke selector are mapped to these keys , . / (comma, period, slash) in a 'standard' layout, but in Russian work as бю. (two Cyrillic letters and period)... so this makes None key work as Gradient with Russian input — and it’s infuriating. Here the position of the key matters, and not the symbol on it!

   Ai team believes everyone uses English it feels like.
   Backtick is reported to fail to work often, but here it’s even more convoluted.
   In Russian, the key that houses backtick (`) and the tilde (~, with Shift held) types Cyrillic 'ё' and its capital from 'Ё' respectively.

   If I map Curvature Tool to just backtick — it works.
   But with Shift added, like Ai offers by default — nope.

   There is a larger request on a similar topic, Some shortcuts don't work while using non-English keyboard / language layout — http://illustrator.uservoice.com/forums/601447/suggestions/44393445 — but perhaps the team needs to solve it… more

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3. clipping mask on an image and vector

   in Illustrator when I use the clipping mask tool on an image with a vector with a gradient, so that the image has an effect of opacity of the image towards transparent, and I press g to edit the location of the gradient color, when I return With the selection tool, all the other contents that I have in the workspace are blocked and I cannot unlock or move them, I have to undo the movement of the gradient so that everything returns to normal, but I still need to do the function of the degraded.

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   1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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4. Rectangle and shape feature only has pixels as measurement even though Inches is selected in Preferences.

   I've updated to the latest Illustrator and old versions and new versions have this same issue. When creating a rectangle or shape, it only allows pixels instead of inches even though my preferences for units is selected for INCHES. This is absolutely annoying as I can 't even put in a size for printing like a business card or letter because it only wants pixels for measurements. I've been an Illustrator user for over 30 years and this bug is huge that apparently is not being addressed in previous releases.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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5. Not responding

   Can't login some files missing maybe

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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6. Show all tools on big display

   I have a huge screen, why not show all tools in Advanced mode?

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Exported image changes part of its name to the older artboard’s name

   When renaming artboards prior to export to PNG, the first artboard name change applies but in export its name appears old (as it was before renaming). And it only affects 1 artboard.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Illustrator 2025 file content missing when made in illustrator 2024

   When opening a .ai file made in illustrator 2024 into illustrator 2025 all contents seem to be missing, file can be reopened in illustrator 2024 displaying all editable content, however.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Eyedropper set to pickup character style and color, changes text color.

   Can anyone please explain why this happens? It has bugged me for a long time. I have the eyedropper clearly set to pickup the color as well as character style. It always reverts to black.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Color picker doesn’t get shown when clicked for a gradient

    Gradient tool not showing color picker when clicking in gradient node. latest version 29.0

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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11. Freezing when using the Pen Tool

    Experiencing intermittent freezing when using the Pen Tool in Illustrator (2024). It freezes for a few seconds after each click, disrupting

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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12. Align / Distribute ignores Constrain Angle

    The Align and Distribute options do not take into account the Constrain Angle setting when the Constrain Angle is not equal to zero. In simpler terms, the Constrain Angle for Align and Distribute is always set to zero.

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    13 votes

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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13. Drag and Drop from Photoshop Not Working

    Illustrator Version 28.3, Photoshop Version 25.5.1

    Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.

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    6 votes

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    Under Review  ·  10 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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14. The operation cannot complete because of an unknown error [!IMP]

    I keep getting this error every time a move a polygon or anything on the canvas. It's ground me to a halt. PLEASE FIX!

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Illustrator performance, conflict with windows 11 desktop manager process

    I was trying to rotate an image within illustrator and the performance was unusable. Trying to select then rotate was slow and unresponsive. Made no sense as my workstation has plenty of resources. 24core/512GBram/RTX 5000 ada. I did a quick google search and found a redit post suggesting exiting illustrator, find dwm.exe, end the process (explorer crashes then reloads, so does dwm.exe), restart illustrator. After performing these steps, illustrator was working like it should, responsive and useable.

    Should not have to go through this process just to get illustrator to work correctly. Need to investigate with MS what is happening with desktop manager that's causing major performance issues and lag.

    I was trying to rotate an image within illustrator and the performance was unusable. Trying to select then rotate was slow and unresponsive. Made no sense as my workstation has plenty of resources. 24core/512GBram/RTX 5000 ada. I did a quick google search and found a redit post suggesting exiting illustrator, find dwm.exe, end the process (explorer crashes then reloads, so does dwm.exe), restart illustrator. After performing these steps, illustrator was working like it should, responsive and useable.

    Should not have to go through this process just to get illustrator to work correctly. Need to investigate with MS what is happening… more

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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16. Generating doesn't work. 'Something went wrong' message gets displayed

    Not generating neither object, nor scene or symbol...

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    16 votes

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    26 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is believed to be fixed in the build 28.4.0.20.

    Please try to update and generate anything. Comment back if it works.

17. Problemi con "Inflate", il pannello si blocca, i controlli sono disabilitati

    SI blocca, non mi fa selezionare tasti una volta che premo "Gonfia", i pannelli giù rimangono bloccati e non mi fa modificare i valori.

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    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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18. Message Unable to read your file appears

    If any image is imported into the software, it does not appear, but this message appears.

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Paragraph Styles in Illustrator are Hot Garbage

    Adobe, fix this already. Don't waste any more time investing in AI **** until this kind of stuff is fixed.

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    8 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

    Steps to reproduce

    1. open the attached file empty_artboard.ai in Illustrator
    2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

    Expected result

    Errors will be caught and an alert "Caught error" will appear, then safely exit.

    Actual result

    The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
    1. Empty artboard(s) were not exported.
    2. The operation cannot be completed because of an unknown error. [!SEL]

    The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

    Workaround

    • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
    • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

    Environment

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1) to 2024(28.1.0)

    Not sure when this error started, but it reproduces in Illustrator CS6 too.

    Attached files

    Script to execute

    ---

    ja_JP

    空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

    ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

    
    

    問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

    また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

    エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

    再現手順

    1. 添付ファイルempty_artboard.aiをIllustratorで開きます
    2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

    期待する結果

    エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

    実際の結果

    エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
    1. Empty artboard(s) were not exported.
    2. The operation cannot complete because of an unknown error. [!SEL]

    2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

    回避策

    • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
    • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

    環境

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1)〜2024(28.1.0)

    このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    添付したファイル

    • error1.png
    • error2.png
    • empty_artboard.ai
    • psd_export.txt

    実行するスクリプト

    (function() {
      var doc = app.documents[0] ;
      var psdOptions = new ExportOptionsPhotoshop() ;
    
      try {
        doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
      } catch(e) {
        alert('Caught error') ;
      }
    })() ;
    

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be… more

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    Resolved (Comments Open)  ·  6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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