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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 71 votes
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    141 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  2. Save now takes longer in updated 2020 version

    When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

    80 votes
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    91 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  3. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.


    1. Apply a calligraphic brush to the path

    2. Save the document in [Illustrator CS EPS] or older format and close it

    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が,次の手順でクラッシュします。

    1. パスにカリグラフィブラシを適用する
    2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
    3. ステップ2の書類を開き,再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。

    26 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. This file has been modified outside illustrator

    After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

    33 votes
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    57 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  5. SVG Tiny 1.2 :: x/y attributes in svg element

    It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.

    10 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    6 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    4 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. "Save as" interrupts background saving resource file without any hints which leads to lose work

    While background saving a resource file (e.g. in .ai format) one needs to be very careful to not start "Save as" processes (e.g. PDF) before background saving process has finished otherwise il will be interrupted without any hint. This will lead to lose work in your resource file due to switching file format.
    It would be much better like Photoshop does: background saving with alert when trying to "Save as"

    3 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

    as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

    Files are saved with Create PDF compatible File ticked.

    I have also tried resetting the Adobe PDF joboption settings.

    So right now I have 2 AI's installed just so i can continue working with my files.

    macOS High Sierra
    version 10.13.6

    17 votes
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    22 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue.
    We are able to reproduce this issue for one scenario(Double Byte Characters in Folder Name) and investigating it further.

    Workaround:
    1)Open preferences→ File Handling & clipboard → Uncheck Background Save and click ok then try to save File.

    Please share Video or steps of any other scenario if you are able to reproduce this consistently at sharewithai@adobe.com with UV title with Tag [UserVoice] in subject of Email.

    Regards
    Ankit Goyal

  10. An unknown error occurred when saving AI file

    Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

    5 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Background Save works but it thinks it's not working!

    Illustrator 2020 v24.0, MacOS Mojave 10.14.6


    1. As I'm working on a .AI file, I periodically save, expecting the saving to complete in the background.


    2. The save completes - I can tell that by looking at the file using QuickLook in the Finder, but...


    Expected Result: I expect the asterisk to go away, and I expect to have no dialog when I click close.

    Actual Result: The "I'm not a saved document" asterisk is still in the title bar, and if I click the close button, I get a "your document won't be saved" dialog.

    I'm uploading a screenshot.

    25 votes
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    16 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file. Please let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,
    -Juhi Varshney
    Illustrator Team

  12. “Save As” now selects not only the filename but also the extension

    The selected area as of now was only the filname without the extension. That allowed you to simply give the file a new name. Now that the whole field (including the extension) is selected, you should give your new file an extension manually.
    That should be corrected.

    P.S.: If you export files then this „behaviour” doesn't occur.

    2 votes
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Save for Displays: SVG export is extremly slow on Windows

    I do have a file with around 100 artboards with simple icons that need to be exported to SVG.

    This process is extremly slow on Windows on a decent machine. Every SVG takes about 3sec to save. CPU usage shown AI is running only on Core #2. The same file exports in seconds on my 8 years old Mac.

    3 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hidden layers are visible when exporting as png

    windows 10 pro ver 1909
    Adobe Illustrator 2020 24.1.2

    If you hide a layer that overlaps the following conditions and export it as png, the layer will be displayed in the output png file even though it is hidden on the screen.
    ・Appearance is set on the layer itself.
    ・The layer is inside another layer. (It is a sublayer.)

    There are the following workarounds.
    • Appearance on a group of paths rather than on layers.
    ・Take from another layer and change from sublayer to top layer.
    ・Export as jpg.

    There is a workaround for the time being, but the work…

    7 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. svg repeated symbols are invisible

    When attached svg is opened in Adobe Illustrator 2020 - second usages of glyphs (B, 2, 0) are not displayed properly like in attached screenshot.
    Is this an issue with original svg (it looks fine in Chrome or Firefox) or Illustrator?

    1 vote
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. PNG export always clips to to artboard (not item)

    AI 24.1.1
    Windows 10 1909

    Scripts we've always used to export PNGs for use in other projects don't work in AI 2020. They still work fine in "Legacy CC" versions (eg 2018 22.1).

    When we run the script, all the PNGs come out clipped to the artboard rather than to the item bounds.

    There seem to be a lot of bugs with exporting in this release - we don't know if its related to a general issue, or specifically has to do with scripting. Do we need to update the script in line with changes to the Extendscript standards (info?),…

    10 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    Can you help the Illustrator team to isolate this issue further?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the latest version 24.2.0 ?
    2) If yes,Kindly provide scripts , Test file(Via File→Package), video & steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    Thanks and Regards
    Ankit Goyal

  17. File name wrong when exporting an Illustrator file as a PNG (it uses the files previous name)

    If you have an illustrator file open and resave it with a new name - when you then export that file as a PNG it keeps the name that you previously used - not the new saved name. When exporting I have to manually change the name to be the new name I have just given the file. Very annoying when you have to create numerous files off of one original document which you need to keep exporting as a PNG. Even more annoying is when you have exported the file and it is saving over the previous one you…

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. File saving issue

    Hi,

    I'll give you an example:
    I work with a slightly heavy multi-artboard illustrator file.
    After making the neccessary design changes, I press Ctrl+S to save the .ai file.
    Then I wait for a second until it starts showing the percentage of the saving progress in the "filename tab". When the percentage shows up, it means that I can -meanwhile- press Ctrl+Shift+S to also save the file as a .PDF. Everything seems fine so far - the dialogue shows up, I rename the file, press Save, select my PDF saving preferences (with Preserve AI editing ability unchecked...), and hit Save…

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document.

    Hello Adobe Team,
    There is known issue on Page 13 of the below link

    https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AIScriptGd2017.pdf

    In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.

    30 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Problem described in this thread arises due to using a single script for processing thousands of files without changing the context.

    A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.

    So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process…

  20. Downsampling not working properly with Extra large artboards

    When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.

    The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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