8152 results found

1. GPU Preview not available (grayed out) after editing artboard

   With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.

   Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.

   6 votes

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   5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Placed images vanish

   When system (Windows) crashes with Illustrator open, any placed or linked images are missing in the recovery file, thus rendering it unusable.
   Warning appears, asking me to relink " " file (even if the linked file has a name), which I can't do due to missing information. Link palette is not displaying any information on what file it was either.
   I have never seen this bug before, but it has happened the last two times for me, and is very unfortunate.

   Windows 10 Enterprise
   Illustrator CC 25.2.1

   2 votes

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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3. Convert to Artboards doesn't work if there are Sublayers on the same Layer

   I get the following error message when I try to convert a Rectangle to an Artboard when the rectangle exists on a layer that also contains a Sublayer:

   "To create Artboards, select non-rotated rectangles that are not clipping masks."

   OS: macOS Big Sur Version 11.5

   Illustrator Version 25.4

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   2 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Illustrator Mac - Windowed Mode window traffic lights not working as per UI spec.

   The Alt Key is supposed to present options to move the window between different screens and to resize, zoom, go half-screen wide etc. Illustrator 2021 Mac does not do this.

   1 vote

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Transparency mask bug

   Pasting objects from the clipboard inside the Transparency mask mode doesn't work when the "Paste remember layer" feature is turned on inside the Layers panel.

   2 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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6. Illustrator GPU performance | Driver updates

   Using Illustrator V25.1
   GPU Details
   Vendor: Intel
   Device: Intel(R) Iris(R) XE Graphics
   WIndows 10
   Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

   8 votes

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   6 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Whatever happened to User Guides?

   I myself am an OLD(School) Illustrator user truly believe that the lack of issuing any type of user guide is at best discourteous. Unfortunately, Adobe seems quite happy to Offload (i.e. burden and/or inconvenience) the task to their community. It seems like they used to consider us customers (or even clients) who deserved professional, well-organized, easy-to-use, comprehensive, and UP TO DATE instructions and guides. Hmmm,.. whatever happened to support those who put/keep you in business? I guess in the software business that's progress?

   It's even worse when you consider that we live in a time when it would be MAGNITUDES easier than ever to produce, share and update truly useful and robust supporting content- Instead they offer tutorials that are so basic, they're practically useless.

   just my 2¢

   I myself am an OLD(School) Illustrator user truly believe that the lack of issuing any type of user guide is at best discourteous. Unfortunately, Adobe seems quite happy to Offload (i.e. burden and/or inconvenience) the task to their community. It seems like they used to consider us customers (or even clients) who deserved professional, well-organized, easy-to-use, comprehensive, and UP TO DATE instructions and guides. Hmmm,.. whatever happened to support those who put/keep you in business? I guess in the software business that's progress?

   It's even worse when you consider that we live in a time when it would be… more

   2 votes

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   0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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8. Drop shadow jagged edge on placed images

   When applying drop shadows on high quality png or psd images placed into illustrator, the edges end up jagged.

   2 votes

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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9. UIスケールはどこ？

   V25.2.3
   環境設定＜ユーザーインターフェース
   UIスケールスライダーが出てくると想定
   スライダー見当たらす。
   印刷やら効果やらのOK、キャンセルが画面上で見えないから使いにくいです。

   3 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Miyuki responded

   Illustratorデスクトップ版の製品フィードバックへのご協力ありがとうございます。

   いただきました詳細を元に、検証作業に入らせていただき、検証後に再度こちらにコメントを投稿させていただきます。

   しばらくお待ちください。

   どうぞよろしくお願いいたします。

   Illustrator チーム

10. svg mit Konturlinie wird falsch übersetzt

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#525251;stroke-width:0.124;stroke-miterlimit:10;}
    </style>
    <path class="st0" d="M2.5,0h157.9c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4
    C0,1.1,1.1,0,2.5,0z"/>
    </svg>

    svg Inhalt mit außenliegender Konturlinie
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#525251;}
    </style>
    <g>
    <path class="st0" d="M160.5,0c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4C0,1.1,1.1,0,2.5,0
    H160.5 M160.5-0.1H2.5C1.1-0.1-0.1,1-0.1,2.4v52.3c0,1.4,1.2,2.5,2.7,2.5h157.9c1.5,0,2.7-1.1,2.7-2.5V2.4
    C163.1,1,161.9-0.1,160.5-0.1L160.5-0.1z"/>
    </g>
    </svg>

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px"… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Home screen user interface not fully loading - looks like script - can't open templates either

    when I open Ai, the home screen UI doesn't seem to be loading correctly or all the way. see image below. I've tried uninstalling/reinstalling, updated my graphics card (Radeon AMD Vega 64) and made sure windows 10 was up to date. I'm able to open a blank file by clicking on the templates, but if I try to create my own new project, I just get a blank pop-up box.

    •  

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Export for screens too slow when saving PDF multiple times

    I use export for screens to export many artboards in PDF for simple vector artwork like brand assets (brandwithtagline, horizontallogo, verticallogo, symbol, brandblue, brandyellow, etc.) everytime I need to export the same file multiple times for Pantone, CMYK and RGB versions of those same artboards, but every time I export, the time it takes increases. For example: one file with 80 artboards take 0:10s to save each artboard as a separte file in Ai format, but takes 2:00s to save in PDF for first batch, then 2:50s for second batch and gets slower and slower. The problem don't happens when I save in PNG or SVG formats and I need to restart the computer to fix it.

    I use Win10 - 20H2, Illustrator 25.2.3 and I am saving the files in a fast M.2 drive, the PC, I believe, it's not the problem, it's a Ryzen 9 5900X with 32GB of RAM and my notebook (i7 9750H also with 32GB of RAM) have the same problem. Looking in the system monitor, it shows that the Illustrator only use one single core to save the files unfortunately.

    Is this a Windows problem or a Illustrator one?

    I use export for screens to export many artboards in PDF for simple vector artwork like brand assets (brandwithtagline, horizontallogo, verticallogo, symbol, brandblue, brandyellow, etc.) everytime I need to export the same file multiple times for Pantone, CMYK and RGB versions of those same artboards, but every time I export, the time it takes increases. For example: one file with 80 artboards take 0:10s to save each artboard as a separte file in Ai format, but takes 2:00s to save in PDF for first batch, then 2:50s for second batch and gets slower and… more

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Open / Save As dialog windows open too small

    Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to.

    MacOS BIG SUR cc2020 and 2021

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    10 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Eyedropper applies colour to whole text in Text Area

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    When I try to apply a text style to my selection using the eyedropper, it applies the colour to the whole text area (not just the selected text).

    In the vid: all the text becomes blue.

    • 

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

16. Consistent Display Bug

    1. MacBook pro 2021, big sur 11.4
    2. version 25.3.1

    On textured illustrations or illustrations using clipping masks, solid white boxes/sometimes pixel shapes sometimes larger, will appear. Some components I can zoom close enough in that they disappear, but some sketches I would be zooming in so far as to crop the sketch before the white boxes disappear.

    It is not the same as before where clipping masks would look completely unclipped. This is a different glitch in the newest update. It makes it so in order to take a screenshot of a sketch, I need to close and save and open the file in preview.

    1. MacBook pro 2021, big sur 11.4
    2. version 25.3.1

    On textured illustrations or illustrations using clipping masks, solid white boxes/sometimes pixel shapes sometimes larger, will appear. Some components I can zoom close enough in that they disappear, but some sketches I would be zooming in so far as to crop the sketch before the white boxes disappear.

    It is not the same as before where clipping masks would look completely unclipped. This is a different glitch in the newest update. It makes it so in order to take a screenshot of a sketch, I need to close and save and open… more

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    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. alt+gr typing pass through

    So, after spending an hour googling through different people having language / character issues with alt+gr on windows in Illustrator, I think I have identified what is happening (see screenshot)

    Win10 can do mixed display language / keyboard layout combinations that most Adobe products will handle just fine, but Illustrator seems to set keyboard language based on general language set, not on keyboard language set.

    So, if I type my normal alt gr+q for @ symbol or alt gr+e for € symbol on a german layout while using english language with german keyboard, it does not pass through as altgr+e but instead interprets it as alt+ctrl+e (export for screens) even when I'm inside the text tool.

    When I use german language and keyboard instead of english with german keyboard, it correctly uses the symbols on alt gr and "export for screens" on alt+ctrl+e.

    This has apparently been an issue since 2017, but only affects people using mixed settings with keyboard layout different from general language.

    Quick fix is making a language/kb profile in win10 and using that for illustrator, then switch back for indesign photoshop or whatever else you use. It's dirty but it's a better workaround then copy+pasting every fifth character when writing non english text.

    So, after spending an hour googling through different people having language / character issues with alt+gr on windows in Illustrator, I think I have identified what is happening (see screenshot)

    Win10 can do mixed display language / keyboard layout combinations that most Adobe products will handle just fine, but Illustrator seems to set keyboard language based on general language set, not on keyboard language set.

    So, if I type my normal alt gr+q for @ symbol or alt gr+e for € symbol on a german layout while using english language with german keyboard, it does not pass through as altgr+e… more

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    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Custom Brushes no longer working in newset update 25.3.1

    My custom brushes stopped working with the new update. When I switch between custom brushes it either does not change or changes to the incorrect brush.
    I have several custom brush files that I use for my job and this is happening with all of them.
    I switched Ilustrator back to the previous version, 25.2.3, and the brushes are working fine, however I would prefer to be using the most up to date version of illustrator and to not have to rebuild 5 custom brush files that each contain around 7-20 brush variations.
    I am on Windows 10.
    Thanks for any help with this.

    My custom brushes stopped working with the new update. When I switch between custom brushes it either does not change or changes to the incorrect brush.
    I have several custom brush files that I use for my job and this is happening with all of them.
    I switched Ilustrator back to the previous version, 25.2.3, and the brushes are working fine, however I would prefer to be using the most up to date version of illustrator and to not have to rebuild 5 custom brush files that each contain around 7-20 brush variations.
    I am on Windows 10.
    Thanks for… more

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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19. No abre la interfaz, solo aparece la ventana de gris

    Abro el programa y solo se queda en la ventana en color gris y no me salen las opciones, esto pasa con la Version 26.0

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    1 vote

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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20. 不明なエラーと表示され保存ができない

    Windows 10 Home 64bit
    Illustrator2021 25.3.1(64bit)

    不明なエラーと表示され、保存が一切できない状況が発生します。
    こちらの環境で再現可能な手順を2パターン示します。

    【パターン1】
    1.AdobeFontsからアクティベートしたフォントを使用したaiファイルを用意する。
    2.PC本体の起動直後など、ネットワークに接続した直後に1のファイルを開く。CCアカウントの連携がうまくいっていないのか画像1枚目の「環境にないフォント」というダイアログが表示されるので、この画面からフォントをアクティベートし、ダイアログを閉じる。(フォントは問題なく使用可能になる。)
    3.ファイルに何か変更を加え、保存可能な状態にする。
    4.ファイルを保存を選択する。このとき、画像2枚目の「不明なエラー」というエラーボックスが表示され、ファイルを一切保存することができなくなっています。（上書き保存、別名で保存、複製を保存のすべてで同エラーが発生。新しいファイルを作成して3のファイルのデータをコピーペーストしたものも同様に保存が不可能。また、2でアクティベートしたフォントを含むオブジェクトを削除しても保存は不可能。）

    【パターン2】
    1.PC本体の起動直後など、ネットワークに接続した直後にIllustratorを起動する。
    2.既存ドキュメントを開くか新規作成し、Illustrator上でAdobeFontsから新しいフォントをアクティべ―トする。
    3. 2でアクティベートしたフォントを使用した状態で、ファイルを保存しようとすると、不明なエラーと表示されパターン1の手順4と同じ状態になっています。

    検証中の操作画面のキャプチャも動画で用意しましたが、ファイルサイズ制限のためか添付できませんでした。下記リンクよりご確認ください。
    パターン1 https://youtu.be/6aorYeFh__Q
    パターン2 https://youtu.be/HbZ1WKIP-gc

    何の問題もなく編集できていたファイルが突然保存不可能となるため、それまでの作業時間が無駄になり非常に困ります。
    早急に改善をお願いいたします。

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