7484 results found

1. "Introducing keyboard s..." notification will not go away

   I keep getting a notification that's cutoff and won't go away. there's no close button and I cannot move the window. I get half of the message about "introducing keyboard s... While in text mode, press 'C...... B/U/I'....." How can I get rid of this notification?

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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2. イラレ配置画像がメタ情報により回転してしまう。

   イラレCC2021のデータを、イラレCC2023で開く際、画像データにあるメタ情報の方向が反映されてしまい、イラレ上で回転表示となる。
   回転情報を無効にしてデータを開くように、プログラムの変更をお願いできますでしょうか。

   10 votes

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   6 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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3. Pathfinder & Shape Builder: glitch when joining curvy shapes

   I'm trying to join two round shapes and I'm always getting unexpected shape glitches in the result path. I tried making this new shape using pathfinder and shape builder, but the results are the same.

   Sending before/after screenshots attached in outline view.

   Version 28.1 (2024)

   Please help!

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   3 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is regulated by the size of the art processes and the precision value (measured in absolute values) one can edit in Pathfinder Options.

   Although vector paths stay continuous no matter how deep you zoom in, they are still stored on a canvas with rather finite coordinates, and all calculations are still very finite.

4. Retype does not work at all in Czech version of Illustrator CC 2024 (28.0)

   The Retype function does not work at all on Windows 10. All attempts end with the message Selection not recognized. It doesn't matter if it's a vector, a bitmap. It doesn't recognize anything. Not even Hello in Helvetica.
   On MacOS 13.4.1 the app displays possible similar fonts but you can’t select them, download them, nothing. Dead end.

   Nice work, Adobe!

   5 votes

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. flickering zoom in / zoom out

   Illustrator is making heavy flickering while zoom in/zoom out. I have 4090GPU but performance is terrible.

   2 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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6. Can't drag objects after creating text objects

   V. 28.4.1. As soon as I create any text object, dragging objects is imposible, Illustrator won't let me move anything. Everything seems fine, until I create a text Objects, then moving anything is simply imposible. Restarting doesn't seem to work.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. ADOBE: FOR GOD'S SAKE WILL YOU TRANSFER CUSTOM SETTINGS AFTER AN UPDATE ALREADY

   ADOBE IT IS 2024.

   FOR GOD'S SAKE -- AND THIS IS ALL CAPS BECAUSE I'M YELLING -- ADD THE FOLLOWING CODE TO ALL ILLUSTRATOR UPDATES:

   Copy <Old Custom Workspace AND Keyboard Settings> to <New Version>

   Okay? It can't be that friggin' complicated. I'm trying to write a PowerShell VBA to do it, and I'm not a coder.

   I AM SICK AND TIRED OF HAVING TO MANUALLY GO IN AND TRY AND FIGURE OUT WHERE ALL MY CUSTOM SETTINGS ARE LOCATED AND THEN MANUALLY COPYING THEM TO THE UPDATED FOLDER.

   This might be too much for UX, but golly gee gosheroonies, why don't you create a folder called "Workspaces (Modified)" and have ALL custom settings stored in it, Workspaces, Keyboards, Menus, Toolbars.

   Oh wait, there IS such a folder, but custom settings are stored in there, in no subfolder at all, in various other subfolders.

   How about being consistent ? Even better, how about putting custom settings in a folder with the same name in the same location under ALL the Creative Cloud apps???????

   ADOBE IT IS 2024.

   FOR GOD'S SAKE -- AND THIS IS ALL CAPS BECAUSE I'M YELLING -- ADD THE FOLLOWING CODE TO ALL ILLUSTRATOR UPDATES:

   Copy <Old Custom Workspace AND Keyboard Settings> to <New Version>

   Okay? It can't be that friggin' complicated. I'm trying to write a PowerShell VBA to do it, and I'm not a coder.

   I AM SICK AND TIRED OF HAVING TO MANUALLY GO IN AND TRY AND FIGURE OUT WHERE ALL MY CUSTOM SETTINGS ARE LOCATED AND THEN MANUALLY COPYING THEM TO THE UPDATED FOLDER.

   This might be too much for UX, but golly gee gosheroonies,… more

   3 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

   If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

   But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

   On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

   Please see the GIF attached and try the file yourself.

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   12 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Error with app.executeMenuCommand('Adobe Stroke Palette')

   en_US

   In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

   

   Script to Execute

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   Actual Result

   The following error occurs.
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   Expected Result

   Stroke panel is displayed.

   Steps to Reproduce

   1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
   2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
   3. Install and launch Adobe Illustrator
   4. Execute the script in the Script to Execute section

   Environment

   • macOS 12.6.7(Apple Silicon)
   • Illustrator 2019〜2024

   Not sure how long this issue has been present, but it is reproduced in Illustrator CS6.

   ---

   ja_JP

   日本語バージョンのAdobe Illustratorで ウィンドウ > 線 のメニューを選ぶスクリプトを実行すると、エラーが起こります。英語版English (North America)だと正常に実行されます。

   

   実行するスクリプト

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   実際の結果

   次のエラーが起こる。
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   想定していた結果

   線パネルが表示される。

   再現手順

   1. 日本語版以外のAdobe Illustratorがインストールされている場合はアンインストールする
   2. Creative Cloud.appを起動し、環境設定で「初期設定のインストール言語」を日本語にする
   3. Adobe Illustratorをインストールし、起動する
   4. 実行するスクリプトセクションのスクリプトを実行する

   環境

   • macOS 12.6.7(Apple Silicon)
   • Illustrator 2019〜2024

   この不具合がいつからあるのかわかりませんが、Illustrator CS6でも再現します。

   en_US

   In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

   

   Script to Execute

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   Actual Result

   The following error occurs.
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   Expected Result

   Stroke panel is displayed.

   Steps to Reproduce

   1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
   2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
   3. Install and launch Adobe Illustrator
   4. Execute the… more

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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10. Transform Pattern Tiles Checkbox in Settings resets after applying Transofm Effect in Appearance Panel

    Hi there!
    When you check "Transform Pattern Tiles" in Settings, and after that - edit or apply the Transform effect in the Appearance panel without checking "Transform Patterns" in the Transform Effect window (even if you are not editing a pattern fill), the "Transform Pattern Tiles" checkbox in Settings resets.

    You don't think about Patterns when you are editing not a pattern fill. So it's insanely inconvenient.

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    5 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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11. Illustrator 28.3 shuts down on my macbook pro macOS 14.4 when trying to use 3d

    I'm using a MacBook Pro with the M2 chip and just upgraded to Sonoma 14.4. I also updated Illustrator to 28.3. Up until then, I had no issues using 3D Effects. Now if I attempt to use 3D effects, Illustrator will shut down. A window pops up saying it shuts down for unknown reasons, and it gives me three choices: Restart, report, or ignore.

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. Screen glitching when moving cursor

    Any idea what's going on here? Whenever I open older files to edit information I'm getting a strange glitching when moving the cursor. It doesn't matter if I switch to Overprint or Preview - the issue immediately comes back. I've also Quit and Restarted and the problem still persists.

    Running 28.0 on macOS Ventura 13.6.1

    So, so bored of these constant issues when updating your software.

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Corrupted Mac screenshot exports when using Export for Screens

    When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Dimensions new layer Do Not Print

    Using the Dimensions tool on a layer designated as Do Not Print creates a new layer title Dimensions.
    Example, I do all my dimensions, set the layer to Do Not Print. Later I realize I need to make an additional dimension. If I try to use the Dimension tool on the layer marked Do Not Print, it will create a new layer for new Dimensions.

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    3 votes

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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15. Info Palette incorrect on items using Clipping Mask

    Objects with Clipping Masks show original width and height in Info Palette. Ex. a 10x10 square clipped to 2x2 will show as W: 10, H: 10 in Info.
    In Properties/Transform the information is correct, i.e. W: 2, H: 2

    I typically don't like to see the whole Properties Panel nor need the editing abilities of Transform so I have the Info panel open. However, I would assume it would show the selected width and height vs. the clipped item's original size.

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    3 votes

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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16. Crashes daily, usually over night. Can't keep loaded for more than 24 hours.

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation is about as plain vanilla as possible.

    Moments ago, it crashed in the background while copying a image from Photoshop to Outlook. This is by far the must unstable version, ever.

    Oh, BTW, here's another idea. Use my Adobe password and account for my access to help, WTF!

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation… more

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. Application crashes when pressing back arrow when inside symbol

    OS: Windows 11 Home
    AI Version: 27.8.1

    Context:
    The application crashes when I press the "back arrow" button while editing a symbol. The symbol I tried to edit was one that I had created myself and added to the list of symbols.

    Steps:
    1. Double click on the created symbol in the symbol menu to start editing it.
    2. Click the back arrow in the top left, as seen in the picture provided.
    3. The program will crash anytime that arrow is clicked.

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    1 comment  ·  Symbols  ·  Delete…  ·  Admin →
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18. Constantly freezes up

    Freezes and interface is unusable & menus to be inaccessible. Mac doesn't recognize it as "unresponsive.”

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Pasting text from Microsoft Office does not work on Mac but works on PC

    This has been an issue for quite a while on many different machines Mac OS version, and Illustrator versions over the years and is consistent. When copying text or vectors containing text like graphs from a Microsoft Office app like Excel, PowerPoint, or Word. Then pasting into Illustrator, the graphics and vectors are correct but the text is illegible in that it is corrupted in some way so it looks like symbols.

    I know it works on Windows as this is my usual workaround in the past, but my main machine is a Mac and this is a very annoying workflow.

    This has been an issue for quite a while on many different machines Mac OS version, and Illustrator versions over the years and is consistent. When copying text or vectors containing text like graphs from a Microsoft Office app like Excel, PowerPoint, or Word. Then pasting into Illustrator, the graphics and vectors are correct but the text is illegible in that it is corrupted in some way so it looks like symbols.

    I know it works on Windows as this is my usual workaround in the past, but my main machine is a Mac and this is a very annoying… more

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. I can't change stroke colour after I used the shape builder tool

    After using the shape building tool to combine shapes together to create a specific shape and change the stroke to a colour with a specific stroke weight then later when I try to change the stroke colour it does nothing, it show up different when it's in isolation mode though. I've tried to add a thicker stroke line and that shows the new colour I've chosen behind the first colour so the shape developed two stroke colours in one and I have no idea how to fix it, even if I copy and paste the shape then try to change that one, still nothing.

    After using the shape building tool to combine shapes together to create a specific shape and change the stroke to a colour with a specific stroke weight then later when I try to change the stroke colour it does nothing, it show up different when it's in isolation mode though. I've tried to add a thicker stroke line and that shows the new colour I've chosen behind the first colour so the shape developed two stroke colours in one and I have no idea how to fix it, even if I copy and paste the shape then try to change… more

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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