7484 results found

1. Crash when clicking on options in … (More Options) popup in the Properties panel

   This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

   I remember I reported that while ago, but got no reply and obviously no attention from support team.

   Top of the crash report:

   Process: Adobe Illustrator [44604]
   Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 28.3.0 (28.3.0)
   Code Type: ARM-64 (Native)
   Parent Process: launchd [1]
   User ID: 501

   Date/Time: 2024-03-23 20:18:35.4441 +0200
   OS Version: macOS 13.6.5 (22G621)
   Report Version: 12
   Anonymous UUID: 7ABCBAF3-9B93-72F9-4C87-153C354F26DA

   Sleep/Wake UUID: 6FE71DB3-8669-425E-9C7F-EC00BE3DEEFF

   Time Awake Since Boot: 380000 seconds
   Time Since Wake: 1440 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCBADACCESS (SIGSEGV)
   Exception Codes: KERNINVALIDADDRESS at 0x0000000000000000
   Exception Codes: 0x0000000000000001, 0x0000000000000000

   Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
   Terminating Process: exc handler [44604]

   VM Region Info: 0 is not in any region. Bytes before following region: 4334239744
   REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
   UNUSED SPACE AT START
   --->
   
   __TEXT 102574000-1039a8000 [ 20.2M] r-x/r-x SM=COW ...e Illustrator

   Kernel Triage:
   VM - (arg = 0x0) pmapenter retried due to resource shortage
   VM - (arg = 0x0) pmapenter retried due to resource shortage

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 TransformPalett 0x13e3d6928 0x13e3c4000 + 76072
   1 TransformPalett 0x13e3d4fec 0x13e3c4000 + 69612
   2 TransformPalett 0x13e3e71b0 0x13e3c4000 + 143792
   3 TransformPalett 0x13e3da9a0 0x13e3c4000 + 92576
   4 TransformPalett 0x13e3cf194 0x13e3c4000 + 45460
   5 TransformPalett 0x13e3d0c4c 0x13e3c4000 + 52300
   6 TransformPalett 0x13e3cf80c 0x13e3c4000 + 47116
   7 dvaui 0x106b78220 0x106b04000 + 475680
   8 dvaui 0x106b76a70 0x106b04000 + 469616
   9 dvaui 0x106b775b4 dvaui::controls::UIInteractiveControlView::FinishInteractiveChange() + 48
   10 dvaui 0x106c64a64 dvaui::controls::UITextEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 388
   11 dvaui 0x106be5928 dvaui::controls::UINumberEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 24
   12 dvaui 0x106b3550c dvaui::controls::OSEditText::SendTextEditAction(dvaui::controls::TextEditAction) + 168
   13 dvaui 0x106b2c6e4 dvaui::controls::OSEditTextItemMAC::UIFocusChanged(dvaui::ui::FocusChangeReason) + 128
   14 dvaui 0x106e4fac8 dvaui::ui::UINode::UIDispatchFocusChange(std::1::list<boost::intrusiveptr<dvaui::ui::UINode>, std::1::allocator<boost::intrusiveptr<dvaui::ui::UINode>>> const&, dvaui::ui::FocusChangeReason) + 76
   15 dvaui 0x106e4fcf8 dvaui::ui::UINode::UIUpdateKeyboardFocusStateDueToLoss() + 192
   16 dvaui 0x106e6bd14 dvaui::ui::UIDialog::UIActivationChanged(dvaui::ui::UINode::WindowActivation) + 28
   17 dvacore 0x104bc6a24 0x104b6c000 + 371236
   18 Adobe Illustrator 0x102b509d8 0x102574000 + 6146520
   19 dvacore 0x104bc691c dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 92

   This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

   I remember I reported that while ago, but got no reply and obviously no attention from support team.

   Top of the crash report:

   Process: Adobe Illustrator [44604]
   Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 28.3.0 (28.3.0)
   Code Type: ARM-64 (Native)
   Parent Process: launchd [1]
   User ID: 501

   Date/Time: 2024-03-23 20:18:35.4441 +0200
   OS… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

   MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

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   2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Gerald, please share an example. Without a test file an investigation can’t start.

3. New document screen doesn't close upon creating new document, locking me out of program

   The following issue has popped up a couple times now: I'll be working in Illustrator (Windows 10) and want to create another new document. I'll navigate to File>New and be faced with the New Document popup. I'll select my desired parameters and hit "create," and the document will be created behind the popup -- but the popup won't close, and I can no longer click the main Illustrator window to work behind it. I've had to use Ctrl-Alt-Del every time this happens; there's no opportunity to save work. (This has only ever happened when I've had Illustrator already open, never upon starting the program.)

   The following issue has popped up a couple times now: I'll be working in Illustrator (Windows 10) and want to create another new document. I'll navigate to File>New and be faced with the New Document popup. I'll select my desired parameters and hit "create," and the document will be created behind the popup -- but the popup won't close, and I can no longer click the main Illustrator window to work behind it. I've had to use Ctrl-Alt-Del every time this happens; there's no opportunity to save work. (This has only ever happened when I've had Illustrator already open, never… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Flickering when zooming with animation after update to Illustrator 2024 28.3

   I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

   After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
   Also when I try to reset preferences while opening Illustrator it won't let me, creating a bug and a freeze

   I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

   After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
   Also when… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Adobe Illustrator 27.8.1 creates a pdf where the colour space of the custom profile is incorrect

   Hello,
   I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7 and there it works as it should. But if I upgrade to version 27.8.1, the error is back.

   I have uploaded a video where you can see this. The link is here: https://youtu.be/nVlqHXCEx3s

   Strangely, it works for me and my colleague, where we also already have version 27.8.1, so far. Why it does for us but not for my colleague, I have no idea.

   I am posting the original file below, and then the PDF created at my colleague's place in version 27.8.1 and in version 27.7. Also the profile and Acrobat settings used and the PDF.

   I don't know where else to report this error, hopefully someone here will notice.

   Does anyone else have a similar problem as well?

   Ales

   Original AI File - https://1url.cz/Huwaj
   PDF created in AI 27.8.1 - https://1url.cz/puwaD (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

   PDF created in AI 27.7 - https://1url.cz/nuwaC
   Icc profil - https://1url.cz/GuwaU
   Adobe PDF Setting - https://1url.cz/Muwag
   Adobe Illustrator Setting - https://1url.cz/cuwaS

   Hello,
   I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has identified the problem and working on the solution. Thank you for the report and the comments.

6. Animated Zoom not working properly - Blurry graphics when zooming or panning

   I use animated zoom a lot, usually through the shortcut CMD+Space+Drag Mouse Left/Right.

   I've been getting this bug of Blurry graphics for a couple of days, and it's really annoying. My current workaround is using Tab after image turns blurry, so the graphics "refresh" to its sharp state.

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   3 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Alt + Shift hotkeys for menu commands in the latest version are broken

   Any keyboard shortcut that uses both Alt and Shift sends Alt only when pressed.

   So if you have a 'Alt + Shift + T' hotkey assigned to something, pressing it will open Type menu instead ('Alt + T').

   ---

   Also, a hotkey that uses F-key with a modifier launches an action that is assigned to F-key without modifiers, but not the command.

   I have an action that uses F3 for launch.
   Then I make a new keyboard shortcut for a menu command, assigned to Alt+F3.

   I expect to run the command when I hit Alt+F3.
   Instead, Ai does not launch the command, but runs the F3-assigned action!

   Same happens if I have an action on Shift+F3 and try to run a command assigned to Alt+Shift+F3 — Ai tries to run the action and ignores the command.

   This issue is related to this request:
   Make Keyboard Shortcuts and Action panel both see shared conflicts
   http://illustrator.uservoice.com/forums/333657/suggestions/42726344

   However this time it’s a straight bug :(

   Any keyboard shortcut that uses both Alt and Shift sends Alt only when pressed.

   So if you have a 'Alt + Shift + T' hotkey assigned to something, pressing it will open Type menu instead ('Alt + T').

   ---

   Also, a hotkey that uses F-key with a modifier launches an action that is assigned to F-key without modifiers, but not the command.

   I have an action that uses F3 for launch.
   Then I make a new keyboard shortcut for a menu command, assigned to Alt+F3.

   I expect to run the command when I hit Alt+F3.
   Instead, Ai does not launch the… more

   10 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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8. Nested Linked AI Files don’t display proper fonts

   Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

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   4 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the issue was with a font manager program (this time Typeface for Mac specifically), and fonts not being fully activated.

9. Paste in front places objects in a wrong position

   Just updated to Illustrator 28.3 on macOS Ventura 13.4 on iMac 19,1.
   Paste in front is fine on current artboard copied from. But paste in front does not land in corresponding location on another target artboard.
   i.e. - copy text or art from artboard A. Paste in front artboard A lands in exact same spot. Paste in front artboard B (same size, but to the right of A) lands at -6.568" @ 139.125° from artboard A location (up and to the left). Artboard C (2nd document) lands up and to the left -19.6735" @ 169.064° of expected location.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The bug vanished after a reboot.

   If you encounter this again — please leave a comment.

10. Error al exportar - guardar para web.

    No permite exportar ninguna mesa de trabajo, mediante la herramienta de (Exportar Como) y (Guardar para web), existe un error: "No se puedo escribir en el archivo debido a un error".

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. レビュー用に共有のページがエラーばかりでほとんど見れない

    タイトルのとおりですが、共有ページへのリンクを開いてもほとんどエラーでページが表示されません。自分だけではなく、会社の同僚もみんな同じ様な状態です。リロードしてもスーパーリロードしても全く関係なくエラーが出続けます。もう通算数百回くらいエラーが出ていますがまるで改善されないため報告に来ました。たまにエラーが出るくらいならまだよいのですが、たまにちゃんとみれる（5回中1回くらいはちゃんと表示されます）というような状態なので早急に改善をお願いできますか。

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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12. Reproducible crash > flatten transparency w/ text to outlines, then direct selection

    I've been getting a lot of crashes after flattening a linked PDF and then selecting an area with a significant amount of vector outlines (i.e. a few paragraphs of text or a complex drawing). Illustrator instantly crashes when I make the selection with the white arrow direct selection tool.

    I can send you an example PDF and AI file that contains a full explanation of how to reproduce the crash. To be clear, it's not just this PDF file – I'm getting crashes with many different PDF files from various sources when I perform similar operations on them.

    This is a new problem that I did not experience on older Illustrator versions.

    I've been getting a lot of crashes after flattening a linked PDF and then selecting an area with a significant amount of vector outlines (i.e. a few paragraphs of text or a complex drawing). Illustrator instantly crashes when I make the selection with the white arrow direct selection tool.

    I can send you an example PDF and AI file that contains a full explanation of how to reproduce the crash. To be clear, it's not just this PDF file – I'm getting crashes with many different PDF files from various sources when I perform similar operations on them.

    This is a… more

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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13. Shift + F puts screen in presentation mode.

    WIth version 28.2 Shift + F puts the screen in presentation mode even though there is no hotkey setting for it, it was blank in the keyboard shortcut menu.

    I added a hotkey command that i would never use to so it doesn't keep going into it when I accidentally hit those keys since ctrl + F i use a lot. and Shift + F still puts it in presentation mode. I have never had this issue before until today...

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Problème Export 3D dans Illustrator: fichier .OBJ et USDZ

    Dans illustrator, après avoir appliqué l'effet 3D, je l'exporte en fichier .OBJ et .USDZ.
    Les problèmes sont:
    - Bug de luminosité (trop forte et non corrigeable) du fichier .OBJ dans After effect (Image ci jointe)
    - Bug du fichier .USDZ (absence de texture) lors de l'affichage en réalité augmentée sur Iphone (derniere version IOS 17.4.1) (image ci jointe)

    Pouvez-vous corriger ces bugs svp? trop nombreux à mon gout pour un logiciel payant..

    Merci d'avance,

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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15. PDF files made on large artboards get downscaled incorrectly.

    When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

    In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

    I then export the PDF saying it should downsample images to 300 DPI.

    Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that it became really pixelated due to it being effectively 30 DPI instead of 300 now.

    I propose that the downsampling feature should take large artboards into account, and make sure that images remain 300 DPI after the PDF export.

    When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

    In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

    I then export the PDF saying it should downsample images to 300 DPI.

    Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that… more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Layers’ colors get messed up when moving objects in and out of sublayers

    When moving an artwork onto another layer the indicator-color changes as expected. If the new layer however is nested in another layer, and the artwork is moved from the nested layer onto the parent layer, the indicator color remains the nested layers color.
    This can be fixed, by closing and opening the childview of the parent layer.
    Also this does not apply, if the artwork is moved directly onto the layer and not between existing artworks on that layer.

    01 - Artwork is moved onto a new layer
    02 - New layer is nested in an parent layer
    03 - artwork is moved from the nested layer onto its parent, but between existing artworks
    04- New layer is deleted, but indicator-color remains

    When moving an artwork onto another layer the indicator-color changes as expected. If the new layer however is nested in another layer, and the artwork is moved from the nested layer onto the parent layer, the indicator color remains the nested layers color.
    This can be fixed, by closing and opening the childview of the parent layer.
    Also this does not apply, if the artwork is moved directly onto the layer and not between existing artworks on that layer.

    01 - Artwork is moved onto a new layer
    02 - New layer is nested in an parent layer
    03 -… more

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    5 comments  ·  Layers  ·  Delete…  ·  Admin →
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17. Variable Fonts with a Width axis don’t work in Illustrator unless the "space" glyph changes width

    Operating system:
    macOS Sonoma 14.1.1 (23B81)

    The version of Adobe Illustrator (desktop):
    Adobe Illustrator 2024 (28.2)

    The steps you were taking when you experienced the issues:
    I created a variable font with a width axis. The font works well in environments like web browsers, but the variable axis slider has no effect in Illustrator. This also affects variable fonts with a Width axis and other axes – none of the shaping changes of any axes are rendered in Illustrator.

    After some debugging and experimentation, I finally learned that the "space" glyph must change in its character width, and only then will Illustrator actually apply variable shaping changes.

    This is a problem for at least three reasons:
    1. Variable fonts are a useful way to prototype logos or wordmarks, and in such fonts, designers may not think to adjust the "space" glyph for width changes, because the character isn’t relevant to a logo design.
    2. Designers often prototype fonts with a few glyphs, and want to test results early in Illustrator. If they haven’t adjusted the "space" glyph yet, the font will appear to be broken, when it is in fact an Illustrator bug.
    3. It should be possible to make a variable font with a Width axis which affects some glyphs, but not necessarily the "space" glyph. It would be unusual, but it there is no reason it shouldn’t be a possibility.

    I’m happy to share test font files, but this forum doesn’t allow me to upload .ttf or .zip files.

    Your expected result and the actual result:
    • I expect variable axes to have an effect in variable fonts in Illustrator, especially when those fonts work elsewhere.
    • Illustrator doesn’t apply variable axis changes if the "space" glyph doesn’t change along the Width axis, if the Width axis is included.

    Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

    Operating system:
    macOS Sonoma 14.1.1 (23B81)

    The version of Adobe Illustrator (desktop):
    Adobe Illustrator 2024 (28.2)

    The steps you were taking when you experienced the issues:
    I created a variable font with a width axis. The font works well in environments like web browsers, but the variable axis slider has no effect in Illustrator. This also affects variable fonts with a Width axis and other axes – none of the shaping changes of any axes are rendered in Illustrator.

    After some debugging and experimentation, I finally learned that the "space" glyph must change in its character width, and only then… more

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Stroke arrowheads mislabeled

    When changing the arrowheads on a stroke, the dropdown option images don't match the actual icon for the stroke arrowhead. It seems the the same arrowhead icon is previewing in the dropdown for multiple different selections. What you select is not what you get.

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    2 votes

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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19. Scrollbar breaks using stylus (windows/wacom)

    While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Links not included in Package - Illustrator 2024 Bug

    When I package a file, the option to package images into a links folder is checked, yet it's not packaging them. This is happening on my home and work computer.

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    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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