7469 results found

1. Temp file string prepended to filename slug

   When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

   Ai 2020 24.01 Mac OS Catalina 10.15.1

   3 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  Anjali responded

   Thanks for sharing the details.
   We are now able to reproduce the issue.
   The team will be looking into the problem.

   Thank you for the feedback.

2. Text cursor on Mac with Retina Display incredibly thin

   The text cursor is extremely thin on a Mac with Retina-Display. In an empty text box the cursor is nearly invisible, having the same width as the frame of the box. On a regular display, the cursor has a much better visibility. You should auto-detect the screen resolution and choose an appropriate width for the cursor or you should let the user choose a size in the preferences.

   4 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Illustrator input and tools unresponsive when switching between apps

   Illustrator input and tools unresponsive when switching between apps. If you click on the stroke, you can't type in the input. Type highlight is grey, not blue showing that something is keeping the selection from being active.

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Symbols and SVGs issues (Illustrator 2020)

   Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

   Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

   When opening the SVG in previous versions of Illustrator on the same mac that has an updated version of Illustrator the same issue is happening. This issue does not occur if Illustrator has never been updated to 2020 version.

   Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

   Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

   When opening the SVG in previous versions… more

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   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Update link

   After I updated the 2020 version of the apps, illustrator started to fail. When I modify a photoshop file it takes several minutes to update on illustrator and my computer stops working. It takes like 5 minutes to update the link so i can keep working, before this version the update was automatic.

   2 votes

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6. Pathfinder will not knockout complete font outline.

   See attached file.

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   1 vote

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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7. New update (v24.0) save for web issue illustrator not responding while exporting

   I can't export any file for web
   illustrator crash and not responding while saving for web

   2 votes

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8. ⚠️ ⚠️ svg filter effect rasterized in image instead of generating svg filter element when exporting svg file

   macOS Catalina version 10.15.1
   Adobe Illustrator 24.0.1

   Steps:
   File -> New (Web -> Common)
   Rectangle Tool (M) -- draw rectangle on artboard
   Effect -> SVG Filters -> AIShadow1
   Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

   Expected result:
   SVG file should have a "filter" element. No PNG file should be generated.

   Actual result:
   The exported SVG file does not contain a "filter" element. And the shadow effect has been rasterized in a PNG file.

   macOS Catalina version 10.15.1
   Adobe Illustrator 24.0.1

   Steps:
   File -> New (Web -> Common)
   Rectangle Tool (M) -- draw rectangle on artboard
   Effect -> SVG Filters -> AIShadow1
   Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

   Expected result:
   SVG file should have a "filter" element. No PNG file should be generated.

   Actual result:
   The exported SVG file does not contain a "filter" element. And… more

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   5 votes

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9. Can't save or Save As on new file in Illustrator

   Using latest Catalina and latest Illustrator. I have 2 files open. One is an existing file which has been changed. I hit Save, but the file name continues to show the asterisk indicating that it needs to be saved. The other file is new and has not yet been saved. I go to Save As, get the beachball for a few seconds, then nothing. I can't save the file. Save a Copy also fails.

   2 votes

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10. Illustrator could only partially read this file

    When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

    The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

    It works fine in 23.1. and I have had to revert to using that.

    I have lost a day's work as I kept saving my work in 24.0.1 at regular intervals but the following day none could be read back in and I had to revert to the previous day's backup which was saved in 23.1

    The first file attached (y191125-1042 EAW 95) is one which loads OK into 24.0.1 and the second (x191130-2214 EAW 95) is the result when the first file is saved in 24.0.1 and which will not load back in.

    Note the files are not attached as I don't want them to be public. I will provide them on request.

    When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

    The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

    It works fine in 23.1. and I have had to revert to using that.

    I have lost a… more

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    26 votes

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    21 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Paul,

    We would need these files to reproduce this issue. Can you please share the same on my mail ID: anish@adobe.com

    Thanks
    Anish

11. Illustrator font dropdown disappeared despite updating Illustrator

    Hi, my Illustrator font dropdown disappeared. Since then, I've updated it to the latest Illustrator (24.0.1 - 64 bit) but it's still not showing. What's happening? Thanks!

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    0 comments  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Hanna,

    Can you please provide the snapshot of the issue you are facing to better understand the problem at our end?

    Thanks
    Anish

12. eyedropper does not pick brushes

    the eyedropper tool will not pick up and the selected brush that was applied to another line.

    2 votes

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13. Home screen lists unmodified files as "Last modified"

    The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.

    The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.

    It would be useful to have both these options, but the current situation is wrong and misleading.

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    5 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Glitch in outlining a dotted stroke

    macOS Catalina 10.15.1 Illustrator 2020

    I made a line, applied dashed line, adjusted gap(2,4) and dash(0,01) to make it look like dots and outlined. Random dots have been cut in half after outlining.
    It never happened to me before.

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    3 votes

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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15. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I am using. Illustrator behaves this way since I know it and I really don’t understand why it does so. Performance can’t be the reason. Even old Macromedia Freehand, 15 years ago could handle this - being a PowerPC App, running under Rosetta on an old Intel-Mac...

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I… more

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    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Lock/unlock guides shortcut not working

    The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
    Please fix.

    4 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook)

    CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook) and all the other problems of everyone - not able to save, not able to copy something in InDesign - luckily the libraries work, so that kind of works as opt C opt V... but, omg.... Catalina want let me update the newest versions! (came out today i think..) so how can i fix these bugs!!

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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18. test_2

    Test

    1 vote

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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19. Text object locations corrupted on saving in 24.0

    Not actually sure if this is a file save issue or a UI issue. I've been working on a drawing for a few days (24.0 on Windows 10) when at some point, after a save, the location of a lot of the text objects is corrupted. Open the same file in Acrobat DC (for PDF) or browser (for SVG), and it looks fine. In Illustrator, not so much. Have replicated it a number of times, working in .pdf, .svg, and .ai formats. It's a show stopper, not sure how to proceed.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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20. All tools and actions are slow and lagging, random selection in Ilustrator 2020

    All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    We need more details to repro this issue. Please provide the following details

    - Screen recording of the random selection and tool/cursor lagging
    - System Information (Illustrator Help menu > System Info and OS system information)
    - Is this issue happening before AI 2020 release

    Please send the above details to sharewithai@adobe.com

    -Rama
    Illustrator Team