Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7475 results found
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Workspace on start up gathers to home screen instead of second screen!
Saved custom Workspace on start up gathers to home screen instead of second screen! This has only happened since the release of Illustrator 2019 - which has been the buggiest illustrator I've dealt with - horrible results to simple functionality that has never had problems in the past. very disappointed.
2 votes -
Fonts issue
Illustrator often hangs on large documents. The same document outlined opens fast with no issues. There is something going on with fonts in 23.0.1 - Photoshop also has problems with fonts. I'm on a Windows 10 Pro.
2 votes -
SVG text export inconsistent failure 23.0.1
On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).
I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)
1 vote -
Illustrator Bug - sometimes the fill color show at different location although actual shape is not.
sometimes the fill color show at different location although actual shape is not.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Art file and screen?
When i open a art file the screen is black and the art work is locked?!
2 votes -
1 vote
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spell check english
My Illustrator is set to default language English USA but it always does spell check in Spanish. I make sure that it is checked for English in the character tab, but even after changing it to English, my spell check goes back to Spanish. I am running Illustrator CC 2019, 23.0
3 votes -
Batch exporting ai>psd does not work in latest Illustrator update.
Batch exporting does not work in latest update. The images appear to process, and as each image is processed, there is a message that a photoshop file is being created. However, the end result files are the same ai files that I began with. Using Mac OS 10.14.
2 votes -
Freeform Gradients won't load in complex object groups/compound paths
In Illustrator 2019, freeform gradients were unable to render in complex compound paths. I was attempting to add a freeform gradient within a compound path/grouped object set of leaves (about 20) of various shapes and sizes. I had used compond paths to add a freeform gradient to two objects previously (although with a few bugs - see bug titled "Illustrator 2019 Freeform Gradient and compund paths not quite right" in Other...), expecting the gradient to render. Although it sounded as though my computer was working hard to process the effect, nothing rendered after 5 minutes and so I gave up,…
4 votes -
Rotation tool
Rotation tool is not developed. It should have been a default value. I can't find the zero angle.
3 votes -
New update is distorting character text
I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??
1 vote -
Transparency Mask - PDF Processing BUG - Color Profiles
Transparency Mask - PDF Processing BUG - Color Profiles
Screen Shot 2018-11-09 at 10.10.25 AM.png
Assigned Color ConversionScreen Shot 2018-11-09 at 10.08.19 AM.png
Save As PDF
Output Options
- Color
-- Color Conversion: No Conversion
-- Profile Inclusion Policy: Include All Profiles1 vote -
Unable to activate fonts because "Not signed in" even though I am signed in!
I am trying to open an Illustrator file that has two fonts which are not installed on my computer.
When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").
I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.
When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!…
5 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Gradient mesh points and handles dissapearing
Illustrator 23.0.1 Windows 10
Points and handles of gradient meshes sometimes disappear if i draw a another object, like a rectangle, near or over them.
Points stay selectable but are not highlighted. If I move them with the Keyboard, they reappear!
2 votes -
Illustator CC 2019 is low res!
Illustator CC 2019 is low res! All icons big.
Not InDesign though1 vote -
When I export as png, application crashes
Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)
From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.
Please help me find a solution.
Thanks,
Lubna.2 votes -
Pantone + color book will not consistently "sort by name"
I keep the Pantone+ Solid Coated book open always, but every time I reopen the program it reverts back to "sort by kind" instead of the "sort by name" I keep choosing and is my preference.
2 votes -
Object selection stays selected after clicking away or to a different object
For many versions now the issue persist. Happened not only with this machine but with others all MACs running the latest update both on adobe and OS.
The issue is with the selection tool. so I click on an object generally one that is grouped and then make edits then when I click away a larger bounding box appears as if I am selecting all but I cant pinpoint what it is that has been selected. I move a newly selected object that is not in the group to a different area of the artboard and the selection or bounding…
15 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
We could not reproduce this issue after several attempts.Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ankit Goyal
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Cannot scale item directly after placing...
When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.
1 vote -
Workspace Bug
Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.
cc 23.0.1 Mojave 10.14.1
6 votes
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