8123 results found

1. Control panel doesn’t display 'Group' when a group has only live shapes in it

   Why is it that when a group is selected, the Object Type Indicator in Control panel doesn’t call it a group?

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Doesn’t happen anymore in latest builds

2. Copying hires 1-bit tiff takes to much time

   I have a document where I copy a hires 1-bit tiff.
   Then Illustrator just beachballs.
   This happens in the latest version of Illustrator CC 2017.
   I am on macOS 10.12.6 and have attached the file in question.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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3. Illustrator CC - Lags constantly every attempt to do something in my layers

   I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

   I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

   Did not notice the constant pin wheel of death in Sierra maybe once.
   Also it also take forever to load and save. possible twice as before.

   As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

   Screen Recoding;
   https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

   I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

   I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We haven’t heard from you for a long time.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Regards,
   Mohit

4. Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)

   1. Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.

   2. Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
      <g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>

   3. Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
      <text letter-spacing=”0.1”</text>

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should be fixed in version 30.0

   Please test it and comment back if this still happens for you

5. Bounding box does not rotate correctly with certain elements

   If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.

   This is on a Mac with the latest Illustrator CC.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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6. Clicking in Actions Window Crashes

   Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

7. Disappearing Content

   After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

   2 votes

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   Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. CC2014 No artboard names (macOS Sierra - 10.12)

   When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

9. Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)

   On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.

   Why do I get this error message?
   Is there anything I can do to stop getting it?
   Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. error

    program crashed

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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11. Illustrator Freezes + This Website Broken

    So I open an .ai in the latest version of Illustrator, everything works. I open another .ai file, everything freezes / stops working. I need to use Task Manager to close Illustrator. I reinstalled it, same issue.

    Regarding the website, when I click in Illustrator to submit a bug, it sends me to https://illustrator.uservoice.com/ where the 'Bug' button does not do anything. Are you for real, Adobe?!?!

    I managed to do a video here: https://www.youtube.com/watch?v=4rTNATEzgjk - but of course, this time the program did not freeze.

    1 vote

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. Properties panel causing inconsistent tab group behaviour

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width auto-expands back to where you set it.

    But when the tab group is docked to the side of the open document then no matter what width you set for a panel, the width auto-shrinks when the Properties panel is selected but doesn't auto-expand to it's previous width when you switch to a different tab. Eg. Start with the Layers panel and expand the width. Switch to the Properties tab and the panel auto-shrinks as expected. But switch back to the Layers tab and the panel does not auto-expand back to the previous width setting as it should, instead it stays at the Properties panel width (which is a useless width for most other panels)

    This makes it very difficult to include the Properties panel in a tab group with panels of varying width, such as the Layers panel.

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width… more

    7 votes

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

    Thanks & Regards,
    Raghuveer Singh

13. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
    3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

    Nothing works. Very frustrating!

    Here is the error from Visual Studio when hitting the debug button:
    Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

    Here is my event log:
    Details:
    Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
    Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
    Exception code: 0xc0000374
    Fault offset: 0x00000000000f775f
    Faulting process id: 0x277c
    Faulting application start time: 0x01d32dd3eebaf710
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
    Faulting package full name:
    Faulting package-relative application ID:

    Details:
    - System

    • Provider

    [ Name] Application Error

    • EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2017-09-15T03:37:25.166198600Z

    EventRecordID 592675

    Channel Application

    Computer EPDT

    Security

    • EventData

    Illustrator.exe
    21.1.0.326
    58c20f65
    ntdll.dll
    10.0.15063.608
    8274fd8b
    c0000374
    00000000000f775f
    277c
    01d32dd3eebaf710
    C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    8a463ff1-bb6d-4689-b215-3c0a933a477e

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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    3 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. AI CC for Mac open DWG files, found bug!

    1. AI version: AI CC all versions;
    2. We found a bug when open DWG files by AI CC for MAC; but it is fine when it work by Windows system.
    3. You can check this URL, at AI forums: https://forums.adobe.com/message/9440424#9440424

    • 

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

    Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

    3 votes

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    3 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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16. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Crazy jibberish at various zooms

    zooming in and out get funky lines everwhere.

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    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Adobe Illustrator CC 2017 SDK Download Page Broken (404)

    Here is where the download Link should be but the page returns a 404.

    http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html

    2 votes

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    you seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
    Please use this link https://console.adobe.io/downloads/ai to get the SDK.

    If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
    Link to join the pre-release program: http://adobe.ly/1Q3rCPI

19. Kerning on extended selections can only be set to Auto or 0 message

    My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.

    I can't seem to get this to go away.
    I uninstalled & reinstalled Illustrator and it is still happening.
    I tried many fonts of different types, and it still won't work.

    -Chris

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    51 votes

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    60 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Can you please verify this problem does not occur anymore in the latest Illustrator builds?

20. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

    23 votes

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    Resolved (Comments Open)  ·  30 comments  ·  User Interface  ·  Delete…  ·  Admin →
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