Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8165 results found
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Illustrator shows spinning circle - tried everything
I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead
When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Live Shape center in the bounding box prevents Snap to Point from working
As reported here — https://www.reddit.com/r/AdobeIllustrator/comments/1p6pyau/what_do_i_not_understand_about_snap_to_point/ — modern Illustrator is having problems when dragging live shapes by the center, expecting this center to snap as a point to another points.
Live shapes like start, ellipses, rectangles, now have the additional widget controls displayed over the bounding box — to alter the shape on canvas. Well, this fat dot in the middle seems to obstruct the REAL center point shapes get when created.
That’s why disabling the bounding box helps — the fat dot vanishes with it, exposing the real center point (Attributes panel control it being on or off).
That’s why…2 votes -
“Split Into Grid” creates a single live grid object now instead of independent paths and it's awful.
Recent versions of Illustrator changed “Split Into Grid” to create a single live grid object instead of independent paths. This completely breaks established illustration, print, and production workflows (stickers, dielines, laser cutting, icon sheets).
Please restore the previous behavior or add a preference/checkbox to output individual paths by default. Illustrator is an illustration tool, not a layout app.
2 votes -
Area type centering option not working, text jumps to top of frame
When creating text frame with area type (it is not threaded nor multiple columns) set to center vertically, the text jumps to the top and will not center align at all. This is a function I have used in 2025 with no issues and now it will not work at all in 2026.
2 votes -
Unable to lock aspect ratio when using the Scale tool
In version 30.1, scaling a graphic with the Scale tool while the aspect ratio is locked no longer works correctly. When holding the Shift key and dragging the mouse at a 45° angle, the graphic snaps back to its original size instead of maintaining proportional scaling. This breaks the previously working workflow for scaling graphics while preserving aspect ratio.
Steps to Reproduce:
- Select a graphic to scale.
- Choose the Scale tool.
- Click and hold the mouse button on the graphic.
- Hold down the Shift key and drag the mouse at a 45° angle.
Observed Result:
The graphic flickers rapidly, alternating between the original and scaled sizes, and ultimately…
2 votes -
Offset path missing in Swedish version
I couldn't find the function Offset path (Förskjuten bana) on the Swedish version of Illustrator 30.1.
I'm on MacOs Sequoia 15.7.3It is usually located at Object - Path - Offset Path
Objekt - Bana - Förskjuten bana.Tried to reinstall illustrator.
Tried rebooting.
Tried clear preference and cashe in Mac library.When we uninstalled the Swedish version and Installed an English version (North America) it showed up and is working.
2 votes -
Can't add Anchor Point to front object
Illustrator 30.1 on Mac Ventura 13.7.8
I'm trying to add an Anchor Point on a Path (orange) on the front, at the same place where there's an Anchor Point on a Path (black) in the back, but when I approach the (selected) front Path with the Pen, / or * appears instead of + and it either continues the Path below or starts a new Path above.
My only option to add an Anchor Point to the orange Path is to cut it and rejoin it.
2 votes -
Illustrator freezes when clicking “New File” on Windows
Illustrator (v29.x ,v30) freezes every time I click “New File”.
The application works correctly if I open an existing .ai file.
GPU acceleration is disabled.
Fonts tested. Drivers updated.
This seems related only to the New Document screen.2 votes -
With 'Use Preview Bounds' enabled, resizing an object would instantly jump to geometric bounds, while the bounding box hugs preview bounds
When 'Use Preview Bounds' option is enabled, Illustrator included strokes of the selection into the bounding box.
However, if we try to resize a selection, Ai would make the object suddenly larger, as if the option to respects preview bounds is disabled — take a look at the GIF attached.If we also enable the 'Scale Strokes & Effects' (not shown), we can somewhat understand, why the team chose to do this — if the preview bounds were used to resize with both options enabled, we would get the selection move slightly to respect the scaling of the stroke... but…
2 votes -
Placing Illustrator file in InDesign
Placing files with bleeds create in Illustrator 30.1 and 29.8.4 moves the artwork down-left without respecting the bleeds.
Illustrator 29.5 works correctly.2 votes
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