Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7753 results found
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SVG Tiny 1.2 :: x/y attributes in svg element
It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.
13 votesThis is expected to be fixed with the latest 28.5 build. Please check if it works for you.
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Numbers disappear in text box when creating outlined text
On illustrator CC 2020 updated windows 10
creating a text box with text and numbers.
Aligning paragraph direction in right to left (middle eastern text alignment)
Right click on text box
Create outlines
The numbers will disappear
In the attached file there is a live text and an outlined one when the numbers disappeared13 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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A bug compounded with rotated line gradients, arrows, and appearances
There are some conditions for reproduction.
・ Line with arrow
・ Set gradation to line color
Two or more lines created by the appearanceIt is good to change the line width or move by "deformation" to check the change of the overlapped line.
Rotate the object.
Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.I have confirmed this phenomenon in all versions from CS6 to 2020.
A similar phenomenon was obtained with the vertical axis reflect.…13 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Selection Tool Bounding Box transform is broken with circles and rectangles
The most often used transform option - the bounding box of the selection tool - is broken with these shapes.
If the shape has stroke, the bounding box will include the stroke.
And when I move the transform corner (no matter how tiny amount) the real vector outline jumps to bounding box around it to the stroke's visible edge - thus creating a completely unintentional transform. For example an upscale while I'm actually scaling down.
( The free transform tool works perfectly with these shapes too.)13 votes -
Stuck on Rotate or Reflect Tool - Wacom Input Device
I have run into this issue many times over the years (multiple AI versions) and figured I'd add to the posts about it.
When using either the Rotate or Reflect tool, Illustrator often gets stuck. What I mean by stuck is that after trying to rotate or reflect some artwork, the Rotate or Reflect tool remains active as if you never released right click. This makes it so that every subsequent movement just rotates around the artwork as though you were still holding down right click. If you try to click elsewhere in the program, nothing happens. Clicking with a…
13 votes -
CC Library complains about Legacy format in AI 2020
In AI 24.0.1, drag an object to a library and this message appears:
"Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
See also:
https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M15616613 votesHi,
Thanks for reaching out.
Kindly try out the following steps as the resolution for this issue -
1. Close Illustrator in-case it is already open
2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
3. Take backup of this somewhere
4. Delete the original folder
5. Re-launch IllustratorThanks
Ankit Goyal -
"Clear Overrides" in Paragraph Styles menu is needlessly picky
I can clear overrides only if the selected text is all in a single paragraph style. If I select multiple lines in different styles (which happens all the time in lists of text, calendar items, etc), the thing is always dimmed out.
This makes it needlessly tedious to get all the text back into a known set of styles, so that the styles themselves can be redefined and the text will update accordingly. (Example: taking formatted text to a new and differently-sized layout.)
13 votes -
Expanding a Live Paint Object Changes Dimensions
Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.
There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.
I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.
Thank you.
P.S. The same happens not only with imported…
13 votes -
font finder/Missing font box keeps loading and unable to activate missing fonts
Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.
Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.
13 votesHi All,
We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?
Thanks
Anish -
On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes, Bounding Box gets invisible
MacOS, multiple versions, multiple hardware configs
Illustrator CC2018 & 2019This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.
Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.
When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting…
13 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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The operation cannot be completed because of an unknown error [PARM]
Not sure why this keeps happening...
13 votesHi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team -
accept both full stop and comma as decimal separator
Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
Please make Ai accepting both the . and the ' as a decimal separator.13 votes -
Misalignment in control panel for symbols
See image attached.
Here and everywhere baselines in control panel captions must match.13 votes -
Selection tool not working with Text
Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.
OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the…
13 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are facing this issue no more on Latest Illustrator released version .Hence marking this issue as resolved.In case you are still encountering this issue.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.Regards,
Ankit Goyal
Illustrator Team -
Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)
Any operating system (happens on both Windows and Mac)
Illustrator Version 22.x or 21.xChange "media size" in print setting from "Defined by Driver" to any paper.
Finish the print dialog ("Done" click).
Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
When returning to the print setting again, the media size returns to "Defined by Driver".Does not occur before Version 20 (CC 2015.5).
Possibility to occur when using settings that refer to another Illustrator file.
Problems reported in the Japan Forum.
https://forums.adobe.com/thread/242499413 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Snap to point still works even when it's OFF
I have 'Snap to point' turned off in AI22.
But when I draw using Pen tool, it still snaps to point.13 votes -
Free transform tool is still broken.
Free transform tool is still broken in CC 2018.
Look at the comparison.
13 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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illustrator cc 2018 wrong in export psd after rasterized
colors change in file export with pantone, my steps are as follows:
1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
2- rasterize the file with the function "keep spot colors " flagged
3- export the .psd image with the function in the connection tab
4- the resulting file has changed colours and wrong result13 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Mouse click sticking
This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.
Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.
13 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Actions based on Scripts not saving after restart?
From: https://forums.adobe.com/thread/2191151
I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that…
13 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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