Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7754 results found
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Fonts Syncing
I just upgraded my computer to the Macbook Pro 2021 M1. I downloaded the latest versions of Adobe and noticed none of my fonts will sync. I've tried posted troubleshooting methods and none have worked (closing and restarting apps, reinstalled apps, multiple computer resets, unsyncing and resyncing manually, etc). Any time I open an Illustrator project with previously used fonts that aren't native to the app, it prompts me to sync but the load wheel just keeps spinning and will never finish.
I'm at a loss. Any ideas?
12 votesRequest to Contact Support ·AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ankit Goyal
Illustrator Team -
Export for Screens doesn't remember settings.
Export for Screen Doesn't remember my settings.
Every time I restart Illustrator, I have to set again my Export for Screen setting.I have project where I want to export few different sizes PNGs and a PDF, so it is getting a bit tedious to set those again every time I restart Illustrator. And of course it doesn't remember Export folder either.
It really amaze me how Adobe can brake some basic functionality like this.
12 votes -
The artboard names and numbers dissapeared in 25.4.1
I can still see the grey box in the top left corner of the artboards, but the names and numbers are gone. It started when I updated Illustrator to 25.3.1. I thought the issue would be solved in this new update but it is still there
12 votes -
Pressure option not showing / grayed out with Wacom tablets/pens
Wacom pressure not showing on menus illustrator 25.4.1.
But if I use the Wacom 6d brushes, it have the pressure. But again, if I turn of pressure on Wacom brushes, it goes grey again and I can't turn on again.
And if I create a brushes from scractch, pressure is greyed out, and I'm using Bir Sur, and can't go back the drivers, like I did on the old machine (Wacom drivers, but there is high Sierra, that support an old drivers) it worked on old driver. But on Big Sur I have not this option. and I already tried…12 votesI am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Anchor points not displaying with layer color
My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
Specs:
Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
Running MAC OS Catalina v 10.15.7
Please help with any fixes. I've already restarted Illustrator and my…-
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2022-08-04 at 1.28 PM.png 122 KB -
Screen Shot 2022-08-04 at 8.06.04 AM.png 342 KB -
ScreenShot_2022-01-31at9.07.23AM.jpg 223 KB -
example of anchors and handles.pdf 387 KB -
Screen Shot 2021-07-16 at 9.48.35 AM.png 45 KB -
Screen Shot 2021-07-16 at 2.47.25 PM.png 49 KB -
Screen Shot 2021-07-20 at 4.54.00 PM.png 47 KB
12 votesThis issue arises due to problems with Apple's graphic rendering pipeline on older versions of macOS and has been resolved by Apple in macOS 13 and above. We request you to update your macOS to13 and above to fix this issue.
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Missing close, minimize, and maximize buttons on Mac
I use Magnet and whenever I snap the window to the full screen (4K) the maximize, minimize and close buttons all disappear.
MacOS Big Sur, version 11.3.1
Adobe Illustrator Desktop (M1 Beta)-
Screen Shot 2021-12-15 at 3.51.03 PM.png 700 KB -
画面収録 2021-10-06 9.58.58.mov 1352 KB -
Screen Shot 2021-09-05 at 9.50.56 AM.png 94 KB -
Screen Recording 2021-05-13 at 10.37.41 AM.mov 26712 KB -
Screen Shot 2021-05-13 at 10.34.06 AM.png 658 KB -
Screen Shot 2021-02-02 at 10.35.31 AM.png 231 KB -
Screen Shot 2021-02-02 at 10.35.49 AM.png 118 KB -
Screenshot at Dec 30 10-24-30.png 57 KB -
Screenshot 2019-05-17 at 09.38.09.jpg 8 KB -
Screen_Shot_2017-12-13_at_10.18.03_AM.png 13 KB -
Screen_Shot_2017-12-13_at_9.48.41_AM.png 17 KB
12 votes -
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Can't load DxfDwgFileFormat.aip
CC v25.2. I can't install DxfDwgFileFormat.aip on bootup
12 votes -
Update 25.2.2 closes all the tabs instead of one tab at a time
Just after downloading the latest update, instead of closing one tab/page at a time, Illustrator started to automatically close every single opened page. It's happening with both Command + W and via the close button at the top of the page.
Please advise.
Joanna
12 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Type on a Path Options window Alt+P Preview hotkey
Alt+P doesn’t toggle Preview checkmark in Type on a Path Options dialogue window
12 votes -
DXF files not coming in to scale
Catalina
New Illustrator update 25.1 — DXF scaling is off, not correct.
Original size nor does it work using 100% scaling import.
Previous version no problem... DXF files come in to scale "original size"12 votesWe have fixed the issue in AI version 25.2. Would request you to let us know in case you still run out into this issue.
Thanks,
-Ravi Gupta
Illustrator Team -
AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.
I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin…
12 votes -
Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open
See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0
Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).
12 votesI am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Shape Builder ignores lines when they don’t cross a shape
Shape builder, despite the rounding bug that is embedded in its core (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37424191-expanding-a-live-paint-object-changes-dimensions#comments) is still a very useful tool many users are very fond of.
Specifically, it can be used to bring pathfinder options to open paths — you can delete parts of lines that are covered with another shape, effectively subtracting segments from them (rather than closed shapes), by Alt+dragging over this shape (see the GIF attached).
But this nice trick won’t do the job if lines don’t cross the entire shape. That is when a line ends inside of a shape, the tool doesn’t trim it.…
12 votes -
Save for Displays: SVG export is extremly slow on Windows
I do have a file with around 100 artboards with simple icons that need to be exported to SVG.
This process is extremly slow on Windows on a decent machine. Every SVG takes about 3sec to save. CPU usage shown AI is running only on Core #2. The same file exports in seconds on my 8 years old Mac.
12 votes -
Deselect All does nothing when you edit width profile of selected path
If you have a path selected and you work on editing its width markers with a proper tool and then Deselect all — path get deselected, but you still have your width markers active.
So, AI basically allows you to edit width markers on paths without selecting them. It can be treated both good and bad, but when I say 'Deselect' I usually mean 'Stop anything from being selected' in ANY meaning, including editing width profile. Pressing Escape helps, but... you just don't expect it.
12 votes -
Save/Save As doesn't work in Action
- Make a new document
- Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
- Do something in the document - Draw the rectangle for example
- Play Save/Save As Action
- Close the document (Attention!!! No warning about Save Changes!!!)
- Open the document
Result: Opened document doesn't contain the rectangle.
That means nothing happened with this document while Play ActionsIllustrator ver. 24.0.2
It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work12 votesHi
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue at our end.Please help by providing the below information:
1) Is it reproducible on the latest illustrator version 25.4.1?
2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
ShareWithAI@adobe.com in a Zip file.Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Rohit Jain
Illustrator Team -
Preview pane no longer displays preview of .ai files v24
Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.
12 votes -
Variable Data - ignoring a blank cell in the data library
Variable printing – an amazing utility within Illustrator which is probably often underutilized!
Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!
Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!
Let's get behind this – Help me vote this to the top!
12 votes -
CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)
In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.
12 votesI am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't export or save files
Every time I click Save As or Export no window pops up and I can't save any of my files.
12 votes
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