Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7754 results found
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TIFF形式で書き出す時に日本語でファイル名をつけるとTIFFファイルのレイヤー名が文字化けする
Illustrator ver25.3.1 ja_JP/Macintosh
macOS10.15.6再現手順
１．アートボード上にアートワークを用意する。
２．ファイルメニュより「書き出し＞書き出し形式」を選択しオプションのTIFFファイルを選択する。
３．書き出されたTIFFファイルをPhotoshopで開くとレイヤー名が文字化けしている。結果
TIFFファイルのレイヤー名が文字化けしている。期待する結果
TIFFファイルのレイヤー名がver.25.2.3での結果のように正常に出力される。これは大勢に影響のない問題ですが、一連のUnicodeテキストの取り扱いに関する不具合だと考えられます。
書き出されたTIFFファイルのイメージリソースブロック中の8BIMシグネチャ（TIFFファイルはリトルエンディアンですからファイル内のバイト順序は逆転してMIB8で保持されています）の関連する識別子が２つあります。このうちnormがシフトJISコードでビッグエンディアンにて記述されます。もうひとつのluniはUnicodeでリトルエンディアンで記述されるのが本来の状態です。このluniの方が文字化けを起こす要因です。しかし、どの様な変換エラーなのかまでは把握できませんでした。以下は不具合が生じている部分の抜粋です。いずれもファイル名は「テスト-1.tif」としています。ver.25.2.3による出力
C630 B930 C830 2D00 3100ver.25.3.1での出力
C900 6500 C900 5800 C900 6700 2D00 3100※各文字コードはリトルエンディアンですからUnicodeLTとなります。
※最新版のPhotoshopはmormの方を正しく出力出来ないバグが存在します。8 votes製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「日本語ファイル名で書き出した TIFF ファイルのレイヤー名が文字化け」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。
Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。
もし、修正されていないような場合は、コメントをお願いいたします。
今後ともよろしくお願いいたします。
Illustrator チーム
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合成フォントが保存出来ません
- Illustrator 25.2.1
- 合成フォントを新規作成して保存をクリック
- 保存される
- クリックしても反応しないので保存が出来ない
8 votes -
Exporting assets as SVG with asset export tool is buggy
Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.
…
8 votes -
Illustrator GPU performance | Driver updates
Using Illustrator V25.1
GPU Details
Vendor: Intel
Device: Intel(R) Iris(R) XE Graphics
WIndows 10
Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.8 votes -
Empty / Blank Home Screen
When I open Adobe Illustrator, NOTHING shows up on my home screen. The only thing I can do is create "New From Template." I've reinstalled the app, but the bug still persists. Please help ASAP.
Attached is a screenshot of the bug.
8 votes -
Scaling an illustration with grouped guides, the guides do not scale anymore with (V) tool CC2020
This morning it worked fine but this evening it didn't work anymore. I reinstalled illustrator CC2020 twice. Please can you fix this problem? It is not about CMND+SHIFT+B and I don't want to use the (S) Scale tool. So please can you fix this problem asap.
Thank you
8 votes -
Performance on MacOS
Currently MacOS version still slow, zooming slow , it's memory hog. it need to use Apple Metal GPU API. Illustrator is heavy. They need to improve the performance. Listen to the users.
like MacBook Air it runs slow and laggy.
8 votes -
Not Loading Other Tabs
When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to…
8 votes -
Text with missing fonts do not always highlight
Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.
8 votesHi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are able to reproduce this issue, investigating this further.Regards
Ankit Goyal -
Fix NO handles on shapes
Shapes created with shape tools do NOT have corner rotate options available anymore.
I'm really starting to look into Corel Draw or really any other program just so I don't loose more work DAYS trying to figure out the latest friggin bug release - not seeing a lot of improvements just bugs.
How about you just leave things alone for a while and focus on quality and reliability.
That'd be nice.Adobe is making itself pointless and overly expensive with lost productivity.
8 votes -
Saving error Adobe Illustrator 2020 [24.0.1]
When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.
Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.
If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go…
8 votes -
Recent file history missing on app launch
Since updating to the latest version, on starting Illustrator I just get the "start a new file fast" section but no recent file history icons.
Once I've opened and then closed a file the app returns to the home screen and then my recent history is showing but the Start A New File Fast bit has gone.
Once I close illustrator down and re-open it the history disappears again :(
Using Illustrator v24 via a Creative Cloud Suite account on Windows 10. I've tried uninstalling, rebooting and re-installing. No change.
8 votes -
A blank white popup window opens over a file when opening.
Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.8 votesSpin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.
-Rama
Illustrator Team -
'Fit to Artwork Bounds' doesn't work in action command
Illustrator 2020 won't crop the artboard to the illustration limit with an action.
I need to make an action which:
- Selects all
- Object > Artboards > Fit to Artwork Bounds
Not implemented.8 votesBoth 'Fit to Artwork Bounds' and 'Fit to Selected Art' commands can be inserted in an action using the 'Insert menu item...' command from the Actions panel’s flyout menu.
This approach can be used to insert other commands which Illustrator skips while recording. You can read more about it here: https://helpx.adobe.com/illustrator/using/automation-actions.html
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24.0 crash
Positive: when it does crash files are recovered,
negative it does crash often... at least once or twice per day.8 votes -
AI 2020 (v24) fails to open - error loading plugins
Illustrator 2020 (v24) crashes on launch. I am running it on an iMac running under OS 10.14.6.
I attempted to open Illustrator by clicking the Open button within the Creative Cloud launch window and by double-clicking the AI app within the application folder. Both launches resulted in the following error being reported, then the application failed to open:
Error loading plugins.
SmartExport.aip
SmartExportUI.aipAttached is a copy of the error report that I sent to Apple.
8 votes -
Workspaces can’t be switched, managed, or saved
NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
8 votes -
UI freezes, then crashes. Can't save.
Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.
I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?
Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?
8 votes -
Pivot point in Free Transform doesn't snap
Draggable pivot pint in Free Transform tool doesn't snap at all: not with Smart guides, not with Snap to grid.
8 votes -
Rotation resets to 0
If you rotate groups the properties panel always resets the rotation value back to 0 meaning I have to remember the value I used if I want to put it back or if I want other shapes to match the rotation at a later time.
8 votes
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