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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8171 results found

  1. Find and Replace text results in unwanted repeated characters

    Illustrator v 28.0
    Mac OS Ventura 13.4.1

    Using the Edit > Find and Replace... function to search for and remove text results in the first character after the removed text to be repeated. For example:

    Old text: Lorem Singapore / Lorem Hong Kong / Lorem Australia
    Find "Lorem " and replace with nothing
    Result: SSingapore / HHong Kong / AAustralia

    3 votes

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  2. Gaussian Blur amount for the object dragged differs

    If you apply a Gaussian Blur effect to an object and drag it, Illustrator will change the value slightly and restore it back when the transformation is complete.

    It seems that Real-Time Drawing and Editing option does not apply the same amount of blur while the drag is in progress.

    Especially noticeable if you hide edges temporarily with Cmd/Ctrl + H.

    Increasing the blur radius makes the dragged preview blurrier, but still less than the intended value.

    3 votes

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  3. Smart guides don't work

    My smart guide isn't working, I tried every single way. Still didn't work, so frustrating.

    1 vote

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  4. New file closes when I create a document

    Can't create a new file, the tab closes instantly and I can't choose the size and create it

    1 vote

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  5. Illustrator often fails to build a smooth blend for paths with mismatched number of anchors

    Take a look at the file attached and watch the images attached.
    Two curves are blended: one has 4 anchors, another one has 5 anchors.
    The blend Ai build has weird irregular slits in the middle.

    If you expand the blend and select problematic anchors, you’ll see that positions are correct, but some handles get interpolated wrongly.

    This happens often in many other scenarios.
    The current workaround is to add more points to blend, trying to guess and control which point get paired with another.
    Another workaround is to cut curves in pieces and blend in chunks.

    14 votes

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    0 comments  ·  Blends  ·  Admin →
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  6. Selection Tool Stops Functioning

    The selection tool stops functioning when Illustrator has been open for a while. It will work as expected and then it will stop functioning, either not allowing me to select an object or group at all, or it will allow the select but then nothing happens when you try to click on a corner of an object to either move it or resize it. Opening and closing the file does no good. I have to close Illustrator and re-open it and the tool will start functioning again. It seems like a memory issue.

    1 vote

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    1 comment  ·  Selection  ·  Admin →
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  7. Menu items missing

    I guess this is a bug, but a lot of items are missing from the menus on my Illustrator. The ones I notice most are Window and Object, I'm not sure if stuff is missing from the other menus as well. I have everything up to date, and I'm on Windows 11, version 23H2.

    1 vote

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  8. Generative AI not working

    Whenever I'm trying to generate something using the generative AI, it fails to generate and gives the following message shown in the picture. My Internet is totally fine but it still gives that message. Kindly help me with this problem!

    Operating System: 64-Bit
    Adobe Illustrator Version: 28.2

    1 vote

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    0 comments  ·  Actions  ·  Admin →
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  9. Center points vanish at a certain level of magnification

    Above a certain level of magnification, the object's center point vanishes, which is an issue if that's what you are trying to zoom-in on.

    This seems mostly to happen in artwork mode.

    1 vote

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  10. Name artboard is not added to the file name when exporting (JPG or PNG, etc.)

    When executing the command "File > Export As" and exporting, for example, to JPG, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

    96 votes

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  11. Dimension tool does not allow to change scale

    Dimension tool not accepting change of scale, for instance 20:1 chosen, when wanting to alter to 10:1 having to close and reboot illustrator

    1 vote

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    4 comments  ·  Tools  ·  Admin →
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  12. Illustrator Freezes when trying to scroll fonts

    When text is highlighted, and I go to change the font and use the scroll bar on the right to scroll down, the program freezes indefinitely.

    No custom fonts installed.

    2021 Macbook Pro M1 running Sonoma MacOs 14.3.1 (23D60). No other applications open.

    I used the MacOs Screenshot App to record the bug in action. However - when recording my screen, the bug does NOT happen. I tested this multiple times. Talk about the observer effect...

    In order to capture the bug, I used my phone to record. I tested this multiple times. I'm attaching both videos below.

    https://community.adobe.com/t5/illustrator-discussions/illustrator-28-2-0-freezing-when-scrolling-fonts/m-p/14440525#M398394

    1 vote

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  13. Graph styling does not survive round-trip save to cloud

    When I save a document locally containing a styled graph the graph styling sticks after updating the data. If the same file is saved to the cloud as an .AIC file when I update the data the styling is lost. Saving this file locally does not fix the issue – all styling has to be re-applied. This means I cannot use the cloud to keep template copies of my graph designs for future use.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  14. Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    You need to Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    JPEG files work fine but not JPGs

    1 vote

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  15. AI & C4D launched together make Mac Sonoma freeze

    Whenever AI 28.4.1 and Cinema 4D 2024.3.2 are open at the same time MacOS freezes and reboots. Has happened at least a dozen times. Apple M2 Max Sonoma 14.4.1.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  16. When linking HEIC files with the HEIC extension on Windows, if the files are nested, they cannot be open

    When linking HEIC (HEIF) files with the HEIC (HEIF) extension on Windows, there is a bug that if the files are nested, they cannot be opened in the link window.
    https://community.adobe.com/t5/illustrator-discussions/illustrator-request-heic-files/m-p/14332214#M392729
    WIndows 10
    Illustrator v28.0 (2024)
    https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0

    make heicbugorg01.ai
    place the heic photo by link
    make heic
    buglinked02.ai
    place the heicbugorg01.ai by link to heicbuglinked02.ai
    close all app
    open heicbuglinked02.ai
    open(edit original) heic
    bugorg01.ai by link window
    error message will shown

    2 votes

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  17. Symbol Sprayer

    I'm using Illustrator 28.2. Since I've been using this version, the symbol sprayer is acting odd. No matter what size diameter I select, it always sprays a tiny symbol that I have to enlarge. Not that big of a deal, except, most of the time it sprays multiple symbols and I don't know this until I enlarge it. Anyone else experiencing this?

    1 vote

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    1 comment  ·  Symbols  ·  Admin →
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  18. Enormément de latence

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,…

    3 votes

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    4 comments  ·  Performance  ·  Admin →
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  19. HEX Value can't overwrite spot colors in color palette

    I set a global color (Spot or process doesn't matter) but if I try to enter any code in the HEX value field, I'm not allowed to type anything. I must first convert the color to CMYK or RGB with the appropriate button and only at this point I'm allowed to type the code in the HEX field
    It would be much more practical to be able to insert the HEX code even without having to necessarily convert the color to CMYK or RGB first

    2 votes

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  20. Translate Mistake

    In the "Your files" in homepage and language setting as Traditional Chinese , there is a existing mistake about translation. In English, the word "Replicate" should be translated as "複製" in Traditional Chinese, rather than "复制" it's in Simplified Chinese. Hope your company can translate corresponding to the local language.

    2 votes

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