5936 results found

1. Blue Help window covers controls

   This blue help box (empty) covers controls and i cannot get rid of it.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Colors not displaying correctly in Illustrator 25.2.1

   Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.

   Mac Big Sur 11.2.3 Illustrator 25.2.1

   I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.

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   3 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Lost stroke when copying dynamic symbol

   We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
   In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

   When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
   When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
   When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of the copy is normal.
   When I copy a dynamic symbol from one Illustrator document to another, the outline of the copy disappears.
   When you copy a dynamic symbol with a pattern fill from one document to another, you loose the scale of the pattern.

   I started a discussion about this issue on the Adobe forum and the solution provided by Kurt was to enable only the Transform Object option in the flyout menu of the Transform palette. But the issue occurs if you turn on either the Transform Pattern Only or the Transform object option.

   Do you have any idea where this problem comes from?

   We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
   In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

   When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
   When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
   When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of… more

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   10 votes

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   2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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4. All PNG's exported are blurry

   Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

   I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

   Illustrator version 25.1

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   3 votes

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Leading space drop down menu (context menu spacing is too large)

   Hey Adobe, on my Mac mini m1 the leading space between items in the menu's (from the menu bar at the top) is different between applications. See attaches image. I would say the space in PS is OK. Bigger makes the menu's harder to read. I'm working in a 4>2k scaled mode on my screen.

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   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

   Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

   I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have an iMac running Big Sur with Illustrator v24.3 and have a Macbook Pro running Catalina with Illustrator v25.0. So far I don't have any problems running v25.0 on the Macbook Pro under Catalina. In addition, I am running Extensis Suitcase Fusion v21.2.1 on both machines under both operating systems. I have been in contact with them as they are hoping to release a version that is supported on Big Sur. But when Illustrator v25.0 on Big Sur just bombed on its own, just like everyone else here (about the same time) I was able to somehow get it to load up into Safe Mode (don't ask me how I did it because like everyone else, I have seen Illustrator just sit there on the load screen regardless of it trying to initialize or do one of its many Diagnostic tests). But I was only able to get it to open in Safe Mode a couple of times. When it did, Illustrator identified that it had a problem with the Suitcase Fusion plug-in. I have since disabled the plug-in just for Illustrator through Suitcase Fusion and still, Illustrator will not load, even to a diagnostic state. But Adobe needs to understand that the simultaneous moment that multiple users experienced an abrupt shutdown of Illustrator and it not loading with the acceptable wait time, that there is something much more than "old residual files" present. There shouldn't be any reason that an Adobe employee needs to be inside monkeying around user's machines. Just like when the Create Suite was the latest product line before CC, it needs to provide a Tool Cleaner program to rid of all these "old" files for us now. Or during the large push of CC 2021, the installer should remove all instances of CC 2019 and CC 2020. (I just looked in my Applications Folder and found those folders for those previous releases. I removed them.) Please find a fix ASAP for us that have moved to Big Sur and want to run the latest version of Illustrator beyond v25.0.

   I just tested the process of editing an AI file in Illustrator v25.0 and then opening it up in Illustrator v24.3. There doesn't seem to be any issues with the file opening with a legacy program. I edited the file on my Macbook Pro running Catalina and Illustrator v25.0 and then opened the file on my iMac running Big Sur and Illustrator v24.3. In addition, I have re-installed the Suitcase Fusion plug-in for Illustrator v24.3 and have no issues so far even though the iMac is on Big Sur.

   Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

   I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have… more

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   6 votes

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   Resolved (Comments Open)  ·  6 comments  ·  Launch  ·  Delete…  ·  Admin →
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7. illustrator doesn't save file!

   illustrator doesn't save file!
   1 - opened the file
   2 - made edits
   3 - saved
   4 - the save indicator showed that the file was saved
   5 - closed the file
   6 - opened the file - changes were not saved !!!!!!

   8 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Image in Clipping mask as well as everything on its layer disappears constantly

   Image in Clipping mask as well as everything on its layer disappears constantly. The image isn't displaced but when I double click where it is it shows itself in Isolation mode. Its terribly annoying.It shows as an outline but doesn't show up at all otherwise.

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   2 votes

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   1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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9. Bounding Box suddenly changes its size for rotated objects

   Depending on rotation of linked file the bounding box scales extra large. No groups. Linked PSD file. Windows 10, Illustrator 25.0.1.

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   5 votes

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   6 comments  ·  Selection  ·  Delete…  ·  Admin →
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10. Text cursor/text selection is invisible when inside group, and getting text cursor is jittery at best.

    The text cursor and text highlight selection don't appear when inside grouped text. Also getting the text cursor vs the selection cursor is very jittery. I'm running ai 25.0.1 on a 2017, 5K iMac, os Big Sur 11.1. I've attached videos of the poor functionality.

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    6 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. 不明なエラーで保存が出来ない
    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

12. キーボードショートカットの設定が機能しない

    キーボードショートカットの内、変形ー移動コマンドのショートカット Shift+Ctrl+Mキーが機能しない。ショートカットの設定ではこのように設定されている。他のショートカットは正しく機能しているようだ。

    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    追加情報がありませんので、こちらは仕様ということで対応完了とさせていただきます。
    コメントはオープンとしておきますので、何かありましたらコメントをご記入ください。

    今後ともよろしくお願いします。

    Illustrator チーム

13. Weird Facets in Gradient Fill

    Issue, rather than "Idea". Using a simple, gradient fill, in Illustrator CC 25.2.1, I'm getting these weird facets, rather than just a smooth transition. Anyone else have the same issue?

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    2 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. scrubby zoom disabled after switching in trace view

    1. Windows 10 pro v. 18363.1316 illustrator v 25.1
    2. switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view

    3.scrubby zoom should be working in normal view and also on trace view....
    4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.

    it's a small and simple file. no complicated illustration, only a flat design for a label.

    4 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Expand and Expand Appearance Greyed out since update

    My 'Expand" And "Expand Appearance" has been greyed out ever since the recent updates. Its like this with every file of mine. They are NOT on locked artboards, they are all expandable files and I tried changing color settings and importing different file types, to see if that would fix it but nothing changed, everything is still greyed out.

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    4 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. All Illustrator workspaces and control area disappears

    All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.

    2 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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17. Toolbars missing / Workspace missing

    I logged in today and my workspace is selected, but none of the tools are visible. I have to reopen them and arrange them all over again. But then it doesn't allow me to resave a workspace. If this isn't a bug, I'm going to need to know why this is happening.

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. UI Issues with Two Monitor Setup

    When I open Illustrator, sometimes it opens across both of my monitors with ridiculous scaling that causes it to be massive. It takes several full screen corner pulls to get it to a manageable size. Secondly, if I try to do a full screen preview on my second monitor, the whole thing just crashes, without fail, every time, so I am stuck designing on my laptop monitor instead of the secondary monitor.

    Lenovo Think Pad running Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz with 32 GB RAM, and NVIDIA RTX 2080 Max-Q on Windows 10 Pro Version 20H2

    I would love to fix these issues.

    When I open Illustrator, sometimes it opens across both of my monitors with ridiculous scaling that causes it to be massive. It takes several full screen corner pulls to get it to a manageable size. Secondly, if I try to do a full screen preview on my second monitor, the whole thing just crashes, without fail, every time, so I am stuck designing on my laptop monitor instead of the secondary monitor.

    Lenovo Think Pad running Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz with 32 GB RAM, and NVIDIA RTX 2080 Max-Q on Windows 10 Pro Version 20H2

    I… more

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Please allow fill="currentcolor" to be set for SVGs

    It is still necessary to open (hundreds of) SVG icons individually with a text editor to set their fill colour to current. This is quite an impediment. I would also like to set classes or styles to be exported with the SVG.
    Thanks!

    7 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. "Proof Setup" and "Proof Colors" Greyed Out

    The "Proof Setup" and "Proof Colors" options in the View drop down menu have been greyed out and no matter how many times I restart my computer or the application, nothing changes. My version of Illustrator is fully up to date, v. 25.2.3

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    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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