5936 results found

1. Can’t overwrite values in size fields of the New Document dialog

   When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

   You have to use backspace — incredibly irritating. Please fix.

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Thanks for reporting the issue , Illustrator team really appreciate this.
   Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

   1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

   Thanks and Regards ,
   Ankit Goyal
   Illustrator Team

2. Files with extra-long file names aren’t saved on Windows, without a warning

   If the file name is too long for Windows 10, no error message is generated but the file is not saved.

   Interestingly, the thumbnail on the Home page for AI shows the final version of the artwork, but clicking on it opens the last one actually saved instead. I didn't know what had happened and closed/reopened AI to get AI to open the correct file, then saw the file did not actually exist.

   I was able to recover my work because the last 3 tmp files were not removed, so I renamed the extensions to "ai" and got my work back.

   Solution: Please inform the user when the file is not actually saved so the name can be shortened to a legal length.

   If the file name is too long for Windows 10, no error message is generated but the file is not saved.

   Interestingly, the thumbnail on the Home page for AI shows the final version of the artwork, but clicking on it opens the last one actually saved instead. I didn't know what had happened and closed/reopened AI to get AI to open the correct file, then saw the file did not actually exist.

   I was able to recover my work because the last 3 tmp files were not removed, so I renamed the extensions to "ai" and got my work… more

   2 votes

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   Need More Info  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Bug when Alt/Option-dragging multiple points with Direct Select

   In Illustrator version 24.3, I'm getting a bug with Alt/Option-dragging multiple points using the Direct Selection tool. See screen recording attached.

   Opt+dragging one point gives expected results.

   Opt+dragging 2 or more points copies the entire object.

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   12 votes

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   7 comments  ·  Delete…  ·  Admin →
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4. Colors in entire file are suddenly completely wrong (when not in pixel preview mode)

   I just encountered this bug on macOS 10.14 with Illustrator 2021. After pasting a PNG into my document, the colors of everything suddenly look very different and washed out.

   I can "fix" this by using Pixel Preview mode OR "View using CPU", but that slows down my workflow. I even tried opening an earlier version before I pasted the PNG, and the colors are still completely wrong! Can anyone help?

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   Need More Info  ·  3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Illustrator 25 extremely slow

   Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

   I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear on what's causing Illustrator to lock up so frequently — would love to be able to send a log file to Adobe for analysis, but not clear on how to do it. Any help would be appreciated.

   Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

   I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear… more

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Can't Save certain files on Big Sur (Illustrator 24.3)

   While saving certain files, illustrator starts loading, freezes and crashes.
   Reinstalling didn't seem te work.

   5 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.

7. Normal "Save" operation in recording Actions becomes a "Save as" operation

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file in any folder!

   Changing the path for the "Save As" operation is a really annoying time killer.

   Please repair normal "Save" action!

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file… more

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   9 votes

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   5 comments  ·  Actions  ·  Delete…  ·  Admin →
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8. Transform > Mirror does not work properly

   Illustrator Version 25.0.1 german (Funktion SPIEGELN)

   Sometimes if i use many time the mirroring function this mistake comes

   An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.

   The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.

   Then suddenly in between he suggests the ANGLE axis.

   This problem happens after using many times this function mirror, and not evray time very strange.

   I never saw anything like this in the old versions.

   I work with Illustrator all day and something like that is for me noticeable.

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   5 votes

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   7 comments  ·  Other...  ·  Delete…  ·  Admin →
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9. ドロップシャドウを適用したオブジェクトをグレースケールに変換するとシャドウ部分がマスクされてしまう

   macOS10.15.6　Illustrator ver.25.2.3

   再現手順：
   １．長方形を作成し塗りを設定し、「効果→スタイライズ→ドロップシャドウ」を適用する。
   ２．１のオブジェクトを選択した状態で「編集→カラーの編集→グレースケールに変換」を適用する。
   ３．オブジェクトの下に適用されているドロップシャドウ部分がオリジナルの長方形をドロップシャドウパネルの「X軸オフセット・Y軸オフセット」分移動した状態の図形にてマスクされる。
   ４．「分割・拡張」を適用してアピアランスを分割するとマスクされた状態でビットマップに落とされる。

   期待する結果：
   シャドウをクリッピングせずにカラーの変更のみ行う。

   実際の結果：
   シャドウがクリッピングされてしまう。

   以前に報告されていた投稿がありましたが、一部に挙動の誤認があるため、新たにバグ登録を行いました。
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/38758498-ドロップシャドウのバグ
   また、光彩（外側）においても同様の挙動となります。

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   3 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Maro responded

   製品フィードバックへのご協力ありがとうございます。

   ご報告いただいた現象を確認いたしました。
   追加検証を行ってまいります。

   情報のアップデートがありましたら、こちらでご報告いたします。

   よろしくお願いいたします。

   Illustrator チーム

10. Communicating with Adobe

    Hi Adobe people,

    I have a question about the communication with users. Under what circumstances does it make sense at all to post a comment/bug/idea/etc. in this place. Do users get heard? Is there a limit of votes above which ideas are actually implemented? How are decisions about what is fixed and what not made?

    I am asking because I have so many points collected over the years that I am planning to post. But this is kind of a lot of work on the side of regular work day that I want to make sure it is worth the effort.

    Hi Adobe people,

    I have a question about the communication with users. Under what circumstances does it make sense at all to post a comment/bug/idea/etc. in this place. Do users get heard? Is there a limit of votes above which ideas are actually implemented? How are decisions about what is fixed and what not made?

    I am asking because I have so many points collected over the years that I am planning to post. But this is kind of a lot of work on the side of regular work day that I want to make sure it is worth the… more

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    Resolved (Comments Open)  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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11. Not enough memory

    Working on MacOS Catalina 10.15.7 with Illustrator 25.3.1
    I have a simple shape like half of a circle which has a standard color filling plus a "inner Glow" effect. When I want to transform the object like scaling, it tells me there is not enough memory. When I hide the effect and redo the steps it will let me transform the object. Thanks for taking care.

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    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw some old references on the internet about deleting a file called baddrivers.txt, but were unable to locate that file. How can we disable the GPU driver check on startup or configure Illustrator to ignore the onboard GPU?

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw… more

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    3 votes

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    4 comments  ·  Launch  ·  Delete…  ·  Admin →
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13. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use' both events - although Hej Stylus! is overwriting all tablet events.
    We do wonder if you use any functions that force Ai to process information directly from a hardware source. We hope that you might shed some light on how you process incoming events from tablet devices so that we can find a workaround. Are you using 'mouseLocationOutsideOfEventStream' (or similar) to evaluate the screen position of the pointer? If so, under what conditions? Helping us to understand this process might help us finding a solution and providing a better Illustrator experience.

    Exact steps for others to reproduce the error
    1.) To test this issue goto: hejstylus.com and grab the latest version.
    2.) Use a graphics tablet
    3.) Use a smoothing algorithm (as seen in screen grab)
    4.) Draw something with the tool f.i.

    Today a similar issue was solved by the blender team for their application.
    See their solution here:
    https://developer.blender.org/rB9e85812acc88fa469aecccb1d5ed3e28e362278a
    https://developer.blender.org/F9180724

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use'… more

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    14 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Need More Info  ·  Illustrator Engineering responded

    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail. 

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team

14. Textframe bugs out, and won't change color. Had to make new text boxes

    Found a bug where a specific text box will NOT ovewrite the color of the text. I tried deleting paragraph styles, making new paragraph styles with different color, character styles and eyedropper tool. I can change weight, italics etc but the color would NOT change, despite the changes appearing in the appearance panels and other areas. Fixed by making new text boxes and moving the copy to those, but an annoying bug for sure.

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    4 votes

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    Resolved (Comments Open)  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Saving issues

    I have an issue with illustrator, files are not saving properly. The file 15 year warranty vector I created is saving as "~ai-87c8b406-558b-424b-915b-974d5eb7acda_"

    Or it doesnt save at all.

    I am running the latest illustrator

    4 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Incorrect file extension when exporting to *.png

    Hello! When I try to export an illustration to *.png, the file generated ends up with a *.dwg extension. If I rename the *.dwg-file to *.png and open it it's still a valid *.png file.

    The export is done using File->Export->Export As... Select *.png as file type, type a filename (with no dot in it), press Export. Select Resolution 150ppi, press ok. A *.dwg file is now created at the selected path

    1 vote

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    There seem to be a fix implemented, and this behaviour is presumably gone.

    If you ever encounter anything like this again — please comment back.

17. プロパティパネルだけが英語表記になってしまう。

    プロパティパネルが英語表記になってしまう。
    プロパティパネル以外は日本語表記のまま。
    環境設定やAdobeCCの設定を確認しても、言語の欄は日本語になっいる。

    78 votes

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    2 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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18. Type — Different Opacity Settings Not Displayed (GPU Preview)

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview

    Problem:

    • With some type selected, edit the text and change the Opacity of only some letters.
    • Note that those characters do not look changes.
    • Switch to CPU Preview and note that the Opacity of those letters now display as expected.

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    3 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Smooth Blend option doesn’t add enough steps

    On the Mac OS, when blending between two shapes using the smooth blend tool, 7/10 times the blend will not be smooth but have one step between the shapes. I can instead create lots of steps as a work-around, but the designated tool does not work. If the shapes are separated far enough, more (but few) steps will appear.

    In the images below, you will see an attempted blend between a dark green gradient square, and a light green square. I am using the smooth blend tool.

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    4 votes

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    3 comments  ·  Blends  ·  Delete…  ·  Admin →
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20. Show Import Options Not Working

    I'm on the latest version using Big Sur OSX. I was wanting to use import options for Placing a layered psd file but checking "Show Import Options" doesn't bring up the dialogue.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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