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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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5934 results found

  1. anchor point inaccuracy

    latest version of illustrator is not fit for purpose when it is doing things like this.
    macOS 10.15.7

    2 votes

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  2. Pinselbibliothek falsche Sprache

    Windows 10 Pro Version 1909
    Illustrator 25.1

    Die Pinsel- und Symbolbibliothek ist in Dänischer Sprache - ich brauche Deutsch.

    4 votes

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    1 comment  ·  Tools  ·  Admin →
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  3. illustrator 2021 not responding

    illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  4. AI2Key plugin not showing when exporting

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible…

    4 votes

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    0 comments  ·  Other...  ·  Admin →
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  5. Workspaces don't load when CC updates

    Every time CC updates AI, my custom workspaces don't work. Either:
    a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
    b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
    This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…

    2 votes

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  6. Inaccurate graph size

    Have seen this in versions of Adobe Illustrator since cs4 to cc 2021
    Currently running on Mac OS 11 Big Sur.

    When you click with the graph tool the graph generated does not match the dimensions entered. I have had results that vary from 1 to 2 points smaller but not always the same though always 1, 1.5 or 2 points. If it is one of the circular graphs it is even worse with the graph being 12.5% smaller plus -1.5 points. I have clients who request exact graph sizes and it takes 2 or three attempts to get it…

    2 votes

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  7. When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown.

    macOS 10.14.6
    Illustrator 2019, 2020

    Dropdown list is shown inverted when changing UI scale.
    It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.

    These defects can be resolved by making the UI scale the smallest.
    This is a very troublesome problem as a script developer.
    I expect an immediate fix.

    24 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Strokes in intermediate blend steps don’t inherit Gradient Along / Across Stroke property

    When blending 2 gradient (along / across stroke) paths, the newly generated paths do not keep the gradients 'along / across stroke' but switch to gradients 'within stroke' - can you fix it so the new blend retains the gradients along stroke?

    2 votes

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    0 comments  ·  Blends  ·  Admin →
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  9. Will not change stroke color

    I am trying to trace an object on illustrator but it will not let me change the color of the stroke, it will not even bring up the color swatches in the normal stroke panel for me to click on. I have tried resetting essentials classic, resetting preferences, and changing the view.

    2 votes

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    There is nothing wrong with the file, as I can tell...

    The Swatches panel is empty indeed, the only swatch in it is the sport RGB white. Perhaps somebody deleted them to save some file size?

    If you want to have default swatches though, you can load them back.

    Open Swatches panel, click the 'bookshelf' 'Swatch Libraries menu' button, locate 'Default Swatches' and choose 'Web'. Now you can select a swatch you need directly from the opened panel, or drag-n-drop a selection of swatches you need into the main Swatches panel.

    Please comment back.

  10. While creating simple vector files Illustrator lags

    Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  11. Crashing with every SAVE 25.2

    Every time I go to save, AI crashes and my new "Save As" document is empty (zero bites).

    2 votes

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  12. Illustrator no deja guardar los archivos a la primera

    Al guardar un archivo en otro formato, la opción queda bloqueada. Tengo que cerrar la ventana y volver a guardar y ahí se activa la opción de guardar en otro formato.

    2 votes

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  13. Add title in svg export

    I would like a way to add a title to exported SVGs.

    You should be able to set this at the artboard level, not just at the document level.

    This would greatly improve the accessibility of exported SVGs and simplify workflows.

    3 votes

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  14. プリセット

    Illustratorのバージョン:25.2.3
    使用デバイス:Mac book pro(mac OS,M1)

    ・新規作成の際にプリセットが出ず、テンプレートのみ出てくる

    新規ドキュメントを作成の際、通常であれば印刷やwebなどさまざまな媒体に合わせたプリセットが出てくるはずだが、それが一切出てこない。テンプレートの提案のみ出てくる。

    パソコンの再起動、アプリのアンインストールや、creative cloudのログアウトなどを行っても改善されず。

    非常に困っています。検索しても解決法が見当たりません。よろしくお願いいたします。

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告の問題は、再現することができませんでした。
    ご使用されているマシンの環境依存の問題と思われますので、カスタマーサポートへお問い合わせください。

    こちらの報告は、対応終了とさせていただきますが、もし、同様の問題が発生するという方がいらっしゃいましたら、こちらにコメントをお願いします。

    よろしくお願いいたします。

    Illustrator チーム

  15. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

    10 votes

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  17. pattern causes shutdown

    The program keeps locking up whenever I try to make a pattern with the pattern tab. It ******* SUCKS!

    2 votes

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  18. eyedropper leading 0.1

    I have noticed that, in the last few updates to Illustrator, if I copy the type attributes from one text box to another using the eyedropper tool that the leading amount does not get copied. Instead, it gets set to 0.1 -- which really negates the utility of coping type attributes through the eyedropper.

    4 votes

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  19. Variable font support for SVG Export

    Adobe Illustrator now supports variable font files where all the font style variants are incorporating into a single OpenType file.

    When exporting a text element in an illustrator file if using a font collection (such as Helvetica) where there are individual font files for different font weights, (thin, regular, medium, bold, ....) the text element is exported as:

    <text class="cls-12" transform="translate(121.64811 386.60663)"><tspan class="cls-13">A</tspan><tspan x="75.51965" y="0">p</tspan><tspan class="cls-14" x="146.07617" y="0">p</tspan><tspan class="cls-15" x="213.65833" y="0">. 18 t/m 21</tspan></text>

    which means the text can be modified in the SVG.

    If you export a text element that uses a variable font such as Bahnschrift, the text…

    2 votes

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  20. View using GPU is not working on illustrator beta 25.3 for Apple Silicon

    View using GPU is not working on illustrator beta 25.3 for Apple Silicon.
    so Its really slow, im hard to work.

    (Korean)
    Apple Silicon용 일러스트레이터 25.3 베타 실행시 GPU 가속 옵션을 켤 수가 없어서 많이 느립니다.
    일러스트레이터도 어서 빨리 Apple Silicon용으로 제대로 써볼 수 있게되면 좋겠네요.

    2 votes

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