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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8154 results found

  1. Wacom tablet pen problem

    The buttons on the Wacom tablet pen has been set to scroll up/down, but it doesn't work in illustrator. When pressing the button, a hand sign appears and vanishes instantly. The buttons work fine in other adobe and non-adobe apps. I have tried reinstalling the Wacom drivers and also disabled and enabled the wacom device on preferences but nothing seems to work.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  2. Overprint Setting & colour settings

    Issue one
    Overprint can’t be applied to groups. Individual objects within that group remain unset to overprint, even though the tick box claims it’s overprinting — it is not. This is misleading & downright dangerous.

    Furthermore, the color issue shown in the video. Your objects should not do that, it again expands the risk for error. Basically all the print sensitive setting in AI latest version have stopped functioning logically, if you ask me & really up the risk for errors in print. Never mind that going through all objects individually is tedious & unnecessary, it prolongs the process &…

    2 votes

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    Need More Info  ·  1 comment  ·  Print  ·  Admin →
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  3. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

    Last tried with illustrator version 25.2.1

    Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
    Does not occur while working in a .ai file, only PDF.

    Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8 GB

    Big Sur 11.2.3

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  4. Missing Tools

    I'm missing the pencil tool, Scatter brush and art brush, for Calligraphic Brush 1 I only have Fixed no pressure, tilt, etc all missing, and for my type tool there is no OPEN TYPE??

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  5. 9-slice scaling distorts objects on export.

    I have a simple arrow symbol with 9-slice scaling to be able to adjust the arrow's tail to different lengths. This works until I export to SVG, in which case the entire arrow gets distorted as if I hadn't enabled 9-slice scaling. Sample document attached. Please export for screens and use SVG.
    Thanks.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

    I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin…

    13 votes

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    4 comments  ·  Performance  ·  Admin →
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  7. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

    See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

    Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

    12 votes

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    5 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Adobe illustraitor new beta version freezing with M1 chip

    I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
    Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. Export for screens does not remember the last folder in the export path and always defaults back to PNG after quit

    When exporting for screens, I usually want SVG. When I quit and restart Illustrator, the last folder in the export path is forgotten. Additionally, Illustrator wants to export a PNG. I have to set both back to what they were before.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Visible brush stroke using touchscreen desktop (MS Surface Studio)

    Whilst drawing directly by hand onto the screen of my Microsoft Surface Studio 2, occasionally Illustrator decides it isn't going to make the path I'm drawing visible. Use the mouse and the brush stroke is visible.

    I'm unsure if this issue is exclusive to this type of desktop (rare, I know), or if tablet / Wacom pad users experience this too? Either way, not knowing where you've drawn doesn't make life easy!

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. PEN TOOL IS BROKEN

    Option/alt+click on anchor doesn't work. It used to make anchor points to curve OR corner. It even says "Pen: Make Corner" at the bottom of the window in the "current tool" field, but actually it just creates NEW PATH.
    And the Anchor point tool icon changes to "Pen tool - start path" icon on hover.

    So you've actually managed to broke the most essential feature of Illustrator - which is to draw and modify vectors. Awesome job!

    It would be actually rather funny if it wasn't COSTING ME MONEY THE WHOLE TIME FOR F*CKS SAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    FIX IT!

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  12. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes

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    3 comments  ·  Launch  ·  Admin →
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  13. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.

    1. Apply a calligraphic brush to the path
    2. Save the document in [Illustrator CS EPS] or older format and close it
    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が，次の手順でクラッシュします。

    １.　パスにカリグラフィブラシを適用する
    ２.　書類を［Illustrator CS EPS］かそれより古い形式で保存し，閉じる
    ３.　ステップ2の書類を開き，再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため，修正を期待しています。

    26 votes

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    Completed (Comments Open)  ·  2 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Locking everything exept one vector

    Hi, a week ago I updated from Ai 2015 to Ai 2021 and had this issue a couple of times, while isolating a vector I get stuck in it, everything else becomes grayish and I can't get back in to all the layers, I can interact with them however there's gray over all of them, hope the image explains it better. If I save the file and close it and open it, it's still the same problem, i guess its some feature, but i don't know how to deactivate it and haven't found any help online. Thanks!

    2 votes

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    1 comment  ·  Isolation  ·  Admin →
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  15. Perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.

    Depuis la version 25.1 perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.
    Lors de l'import de fichiers DXF à partir d'un logiciel CAD (Solid Edge), chaque pièce de l'assemblage était reconnue par Illustrator (1 pièce = 1 calque).
    Ce n'est plus le cas depuis les dernières mise à jour (dernière mise à jour qui fonctionne : 25.0.1)

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  16. recolour artwork > color library > pantone ...

    You can no longer recolour your artwork to find the nearest matching pantone colour.

    2 votes

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. Shape tool bug

    I have opened Illustrator today and a troubleshooting message appears where the shape tool is not working. Illustrator has since opened, and the shape tool is no longer there on the toolbar.

    Please can you assist and fix ASAP?

    2 votes

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  18. Illustrator crashes, hitting enter when importing a file

    When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!

    And if you have an other adobe app open this one will freeze too!

    Please fix this, it's huge problem

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Bug with text with DXF exported from Illustrator

    With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

    Each time I do it the texts change of size to a very, very small one.

    I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

    What can I do?

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  20. Eyedropper creates buggy hidden/invisible/non-existent appearances on text objects

    This bug only seems to work on Windows.
    Illustrator version: 25.2.1

    As discussed here: https://community.adobe.com/t5/illustrator/buggy-hidden-invisible-non-existent-appearances/m-p/11964528/thread-id/271978#M272107

    Creating a default text object, selecting it, then clicking on it with the eyedropper tool creates an invisible/pseudo-existing appearance on the text. This is evident in that going to the top menu shows that Object > Expand... is greyed out while Object > Expand Appearance is not. You can also see in the Layers panel that the text object has its selection circle filled with grey, indicating that it has an appearance. Yet checking the Appearance panel shows that there is no appearance at all…

    3 votes

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