5934 results found

1. Background Save works but it thinks it's not working! v25.2.1

   I'm having an issue described in an older bug report (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki): open files stay marked as having unsaved changes when they are saved.

   This is reportedly fixed in v25 but I'm on 25.2.1 and have this exact same problem. Not with every file and not every time, but it happens.

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Can’t zoom out after editing a text

   When I zoom in on text with a magnifying glass.
   Then switch to the text tool, change the text and switch back to the magnifying glass, then I can no longer zoom out with the Alt key.
   I have to switch to the selection tool first. And then back to the magnifying glass to zoom out with the alt key. Does that make any sense?
   When I want to zoom out with the Alt key, the hand always appears to move.
   Only when I have switched to the selection tool and then back to the magnifying glass, the minus symbol appears when pressing the Alt key to zoom out. This is extremely annoying and very uncomfortable.

   When I zoom in on text with a magnifying glass.
   Then switch to the text tool, change the text and switch back to the magnifying glass, then I can no longer zoom out with the Alt key.
   I have to switch to the selection tool first. And then back to the magnifying glass to zoom out with the alt key. Does that make any sense?
   When I want to zoom out with the Alt key, the hand always appears to move.
   Only when I have switched to the selection tool and then back to the magnifying glass, the minus symbol… more

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   2 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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3. Warped Object moves up artboard when changing Bend or Distortion

   1. Using Windows 10, latest version, and Adobe Illustrator V 25.1 (but this has occurred in every version of AI I've ever owned)
   2. After I warp an object, if I change the Bend or Distortion amount in the Top Toolbar the object shifts up the artboard. This happens whether I input an amount and hit enter, or if I just use the arrow keys to increase or decrease an amount. Additionally, if I go into the Object>Envelope Distort>Reset with Warp menu, it shifts up.
   3. I would expect the object to remain in the same place on the artboard, and change the bend/distortion amount in place.
   4. Instead it shifts up every time, and I have experienced this in all versions of Illustrator and on multiple machines.

   1. Using Windows 10, latest version, and Adobe Illustrator V 25.1 (but this has occurred in every version of AI I've ever owned)
   2. After I warp an object, if I change the Bend or Distortion amount in the Top Toolbar the object shifts up the artboard. This happens whether I input an amount and hit enter, or if I just use the arrow keys to increase or decrease an amount. Additionally, if I go into the Object>Envelope Distort>Reset with Warp menu, it shifts up.
   3. I would expect the object to remain in the same place on the artboard, and change the… more
   3 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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4. Entire GUI Break at random intervals

   1.)
   Adobe Illustrator Version: 25.1
   OS: 64x Windows 10 Home 1909
   CPU: I7 7700
   GPU: Nvidia GTX 1070 8gb
   RAM: 2133MHz 48gb

   While using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.

   The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from there.

   2.) Attempted to use the GUI to save the unsaved work I had been doing up until that point, and proceeded to attempt to use all of the GUI that was visually accessable to record the effects of the issue on the GUI, and then I used task manager to force quit the Application to preserve the work I had been doing before re-opening the application, recovering my work, saving it, and then continuing to work. I did this for all the 3 times I have encountered this bug so far.

   List of the issues I have recorded when this bug occurs with my setup:

   All Utility windows that require input to appear are transparent but are still present, only the text fields are the proper opacity;

   All text fields that have appeared previously are persistent until closure of the application;

   All text fields have either improperly scaled entry fields, improperly sized characters, consist of the entirely wrong font all together, the right font and scaling but are improperly bound and extend past where they would normally no longer print, are in the wrong location entirely, a combination of the listed issues, or have none of the issues listed;

   Selecting any other tab than the Properties tab in the rightmost group will not produce any result as the tab group appears to be frozen in its current state, though tabs within a collapsed tab group can be opened but anything other than a text field will be entirely transparent;

   Dialogue Boxes are transparent and cannot be interacted with;

   The toolbar on the leftmost side of the screen is frozen to the last tool used and does not update to the current tool in use;

   Upon tabbing out of the application and bringing it to the foreground once again the GUI will take upon a form akin to a completely blank page.

   All issues listed apart from the final item were encountered, and when possible displayed, in the Session depicted in the Attached Image

   it seems to me, in my very limited knowledge of application programming and the steps required to produce results, that Adobe illustrator is failing to update most of the utility aspects GUI apart from the Applications ability to actually view Vector documents.

   1.)
   Adobe Illustrator Version: 25.1
   OS: 64x Windows 10 Home 1909
   CPU: I7 7700
   GPU: Nvidia GTX 1070 8gb
   RAM: 2133MHz 48gb

   While using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.

   The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from… more

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   2 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Scatter Brush doesn't align smoothly to curve

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to something over 6pt. (at which width this specific brush no longer serves its intended purpose). At the suggestion of a very helpful commenter, I tried making a larger brush element to begin with (a dot of almost half an inch diameter, about 32 pixels), and that seemed to solve the problem at first. But once I brought the point size of the brush down closer to the width I needed, the problem arises again. Hopefully that all makes sense! I would be happy to give more clarification, examples, videos, etc if needed. Thanks!

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to… more

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   12 votes

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   4 comments  ·  Brushes  ·  Delete…  ·  Admin →
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6. Pasting in Front objects from different groups puts copies in the topmost group

   This is in latest version as of today's date. An annoying bug which was not present in older versions of illustrators and is reproducible:

   Create two vector objects and group them
   Duplicate this group (this is just to provide two groups, the problem exists across all groups of objects)
   Use Direct Select (A) to select one object from within each of these groups
   Copy (Ctrl+C)
   Paste in Front or Paste Behind will paste one object in front or behind and move the other selected object to that depth
   Regular paste pastes two objects as expected.

   2 votes

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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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7. ADOBE FONTS NOT ACTIVATING W/ UPDATE!!

   Orator fonts specifically are not loading which my entire company branding materials use. I need a resolution ASAP!!!

   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Slack & Illustrator freeze each other

   Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.

   HELP!

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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9. Color theme panel scaled

   Color theme panel is scaled and I can't see all the interface.
   I've tryed change ui scale but no sucess.
   What can I do to fix it?

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   6 votes

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Dragging a bounding box corner rotates instead of scaling

    I recently updated to the latest version and at the same time discovered this issue. When moving my mouse over to the corner or center of an object, to grab those white scaling boxes, i am given the icon to scale said object, however when i click and drag the object rotates instead. its very frustrating as all icons and tool use indicates it should scale but surprise it rotates.

    5 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Opacity Doesn't Live Update when using Properties Panel + Keyboard

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using CPU & GPU Preview

    Problem:

    • With an object selected, open the Properties Panel.
    • Click in the Opacity field and use the keyboard to increment the opacity up or down.
    • Note that the object's opacity doesn't change unless the change is accepted either by pressing the Return key, or clicking into the artwork.

    Expected Behaviour:

    • As the opacity is adjusted using the keyboard, the artwork should demonstrate the changed opacity.

    Notes:
    - If you use the Transparency Panel, and adjust the Opacity there, the keyboard commands are recognized as usual.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminArchana Kumari (Lead Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Archana Kumari

    Illustrator Team

12. Straight line extension does not work if the adjacent point has a handle

    I have a shape.
    Some points of it have handles, some are not.
    For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
    This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
    If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
    If I move this same point along the basically same straight left segment, Ai shows me nothing — 'because the next point to the left has a handle'!
    This is a difference that is purely made up and has no valid reason to exist.

    I try the right-center point then. As you can guess, Ai draws a guide if you move the point along right segment’s extension, and ignores the left one — 'because it has a handle'.

    All of these segments are straight! There should be no difference between them, but it exists now.

    I have a shape.
    Some points of it have handles, some are not.
    For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
    This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
    If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
    If I move this same point along the basically same straight left segment,… more

    17 votes

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

13. Can't save files in Catalina

    With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

    75 votes

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    91 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Illustrator Engineering responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

14. illustrator very slow

    I can't use illustrator on Mac, it's too slow it doesn't make me move object...

    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Illustrator 25.2.1 Keeps losing links to images

    I have a document that contains many imported images, every time I close it and reopen it I have to relink all of the images again. The links panel shows me the file name and the path but all that is on the artboard is a black square.

    It has also been crashing more lately so of course I have to relink the images when I get it back up again.

    Embedded images seem to stay but as we all know the file size is going to get crazy.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Numbers disappear in text box when creating outlined text

    On illustrator CC 2020 updated windows 10
    creating a text box with text and numbers.
    Aligning paragraph direction in right to left (middle eastern text alignment)
    Right click on text box
    Create outlines
    The numbers will disappear
    In the attached file there is a live text and an outlined one when the numbers disappeared

    • 

    13 votes

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. SVG Tiny 1.2 :: x/y attributes in svg element

    It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.

    13 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is expected to be fixed with the latest 28.5 build. Please check if it works for you.

18. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded files have shown little or no lagtime in the past, dating back to my previous 10yr old mac setup

    The imbedded files are photoshop 600ppi bitmap .tifs saved with compression.

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded… more

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Unwanted horizontal text scaling

    Illustrator will apply horizontal scaling to text when I am working on different part of the document. This even happens to text that is on a hidden layer. So far I have failed to "catch Illustrator in the act" so can't say what leads up to it happening. I just look at the text and it is magically scaled! Bah!

    4 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. File cannot be saved as png

    Windows 10 Pro version 1909. Illustrator v 25.2.1.

    I am trying to export a file as a .png. It is very large (15000 px x 9000 px at 300 dpi), and it comes up with this error every time: The operation cannot complete because of an unknown error. [!now].

    I have also tried exporting the image as a much smaller file with the same error. The file I'm trying to export is a floral pattern I've created using the pattern tool.

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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